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Magic, Inc

Client Relations Specialist

Magic, Inc

Client Relations Specialist managing US client-assistant relationships from the Philippines. Ensuring client satisfaction and retention through direct communication and support.

Posted 7/21/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱32,000 - ₱38,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client-facing support, focusing on onboarding, retention, and feedback management. Proficient in managing client relationships and ensuring successful outcomes through effective communication and follow-ups.

Highest-signal resume keywords
Client-Facing Support ExperienceEscalation ManagementAccount OwnershipCRM Tools ProficiencyStrong English Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Urgency in ResponseEffective CommunicationRelationship Management
Tools & Technologies
HubSpot
Industry Keywords
Client FeedbackRetention ConversationsOnboardingWin-Back ConversationsNight Shift Experience

About the role

Key responsibilities & impact
  • Hold a portfolio of client-assistant pairings
  • Treat every inbound inquiry with urgency
  • Run onboarding for new clients and assistants
  • Own 30-day success check-ins and ongoing follow-ups
  • Take the lead on win-back conversations
  • Collect and pass along client feedback

Requirements

What you’ll need
  • 2+ years of client-facing support experience with US clients
  • Strong written and spoken English
  • Experience with escalations, retention conversations, and account ownership
  • Ability to reliably work overlapping US hours (10 PM–7 AM PHT)
  • Prior night shift experience required
  • Comfort with CRM tools (HubSpot preferred)

Benefits

Comp & perks
  • Training Reality
  • Product & Skills Training
  • Immersion Training
  • Schedule: Monday–Friday, 10 PM–7 AM PHT
  • Zero absences allowed (medical emergencies only, with documentation)
  • 80% or higher required on daily assessments, mock calls, and immersion KPIs to continue
  • Full focus, consistent attendance, professionalism, and proactive engagement required
  • Fully remote work from preferred location