Strategic Account Manager – Global

Magic, Inc

Strategic Account Manager managing a portfolio of VIP US accounts for a leading outsourcing platform. Focused on account growth and strategic relationship building with C-suite executives.

Posted 7/21/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱60,000 - ₱80,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic account management with a focus on revenue retention and expansion, leveraging strong client relationships to drive growth. Proficient in identifying churn signals and facilitating data-driven presentations to showcase value to clients.

Highest-signal resume keywords

Account GrowthRevenue RetentionProactive Account ManagementClient OwnershipUS Market Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SuccessAccount ManagementChurn Signal IdentificationPost-Sale Journey ManagementExpansion Opportunity Identification

Soft Skills

Trust BuildingCommunicationNegotiationPresentation Skills

Industry Keywords

B2B EnvironmentLogo RetentionNet Revenue RetentionQuarterly Business ReviewsClient-Facing Experience

About the role

Key responsibilities & impact

As a Strategic Account Manager at Magic, you will own a portfolio of 10–15 VIP US accounts
Your mandate is not account maintenance but account growth
Build the kind of trust that turns a single contract into a long-term partnership
Maintain a minimum 99% logo retention and 102%+ NRR through proactive identification and closure of expansion opportunities
Monitor leading indicators of account health
Navigate renewals 60–90 days before expiration
Facilitate QBRs for growth and enterprise accounts with data-driven presentations showing value

Requirements

What you’ll need

3–5 years of customer success, account management, or client-facing experience in a B2B environment — with recent, hands-on client ownership (not team oversight)
Direct and personal responsibility for revenue retention and expansion targets
Demonstrated proactive account management
Experience spotting and acting on early churn signals
At least one expansion example where you identified the opportunity, built the case, managed client resistance, and closed the growth
Experience managing the full post-sale journey
US market client experience
Strong English proficiency for daily executive-level conversations
Stable and recent tenure

Benefits

Comp & perks

Salary | ₱60,000 – ₱80,000 gross monthly
Employment Type | Permanent – Full-Time
Workplace Type | Fully Remote
Reporting To | Sr. CSM /Director of Customer Success
Schedule Flexibility: Flexibility for occasional evening/early morning calls for West Coast clients or urgent situations