Macquarie Technology Group

Account Executive

• Manage a portfolio of existing mid-market corporate customers.
• Focus on customer retention, strategic account growth and delivering an exceptional customer experience.
• Work closely with senior decision-makers, developing trusted relationships across your customer base.
• Identify opportunities to expand their technology solutions across networking, voice, mobile and cloud services.
• Collaborate with industry-leading Solution Architects, Product Specialists and a collaborative sales team.

Sales

• Lead a strategic accounts: strengthen multi-level engagement, uplift solution design, and drive retention and renewal outcomes.
• Grow accounts: identify new opportunities, shape go-to-market responses, and position our capability with senior stakeholders.
• Shape sales strategy: work closely with the Head of Federal Government and leadership team to develop tools, forecasts, and strategy that improve win rates and revenue outcomes.
• Provide commercial support: guide the team through renewals and negotiations for new solutions.
• Build and nurture relationships within the agency and partner ecosystem including with key stakeholders

Associate Director – Sales

Executive Assistant

• Managing the Group Executive's complex calendar and meeting schedule.
• Providing light-touch executive support to the Executive GM.
• Coordinating Town Halls, leadership offsites, workshops and team events.
• Supporting customer, partner and charity events in partnership with Marketing.
• Planning international executive travel, including flights, accommodation, transport, restaurants, activities and detailed itineraries.
• Preparing monthly Board reporting and executive presentations.
• Tracking actions, projects and key business deliverables.
• Managing expenses, purchase orders and event and travel budgets.
• Supporting business communications and providing ad hoc executive assistance as required.

Director

• Own and grow a portfolio of Tier 1 enterprise customers, developing long-term strategic relationships.
• Identify, pursue and win new enterprise customers, expanding Macquarie Telecom’s footprint in the NSW market.
• Build and maintain a strong pipeline of new opportunities through proactive business development.
• Lead complex enterprise sales cycles, partnering with Solution Architects, SMEs and Sales Leadership to develop compelling customer solutions.
• Sell across a broad portfolio including Cloud, Data Networks, WAN, Voice, Mobility and Converged solutions.
• Build executive-level relationships, positioning yourself as a trusted advisor to CIOs, CTOs and senior technology leaders.
• Identify and execute cross-sell and upsell opportunities to maximise account growth and long-term customer value.

Client Director

Customer Success Manager

• Own customer retention, renewal and long-term success across your portfolio.
• Develop and execute customer success plans aligned to customer goals and business outcomes.
• Build trusted relationships with executive sponsors, economic buyers and technical stakeholders.
• Lead regular business reviews, health checks and strategic customer conversations.
• Drive customer onboarding, enablement and adoption programs.
• Monitor customer health, usage trends and risk indicators to proactively minimise churn.
• Identify opportunities for product adoption, account growth and cross-sell opportunities.
• Partner with Sales, Product, Service Delivery and Technical teams to advocate for customer needs.
• Act as the voice of the customer internally to influence service improvements and product enhancements.
• Maintain accurate customer health, engagement and renewal data within CRM platforms.
• Resolve commercial issues, escalations and customer challenges quickly and effectively.
• Deliver exceptional customer experiences that create advocates for our brand.

Performance Marketing

• Develop and execute demand generation strategies that support business growth, increase market visibility, and generate a consistent pipeline of qualified leads.
• Lead the end-to-end delivery of multi-channel campaigns including ABM, events, thought leadership and digital focused on acquisition, engagement, and lead conversion.
• Work closely with stakeholders from Sales, Channel, Product to build campaigns that are aligned to shared business objectives and priorities.
• Actively participate in campaign kick-off meetings and go-to-market planning, bringing insights around timing, tactics, and audience segmentation.
• Ensure seamless lead handoff and alignment with Sales teams, with clarity around lead qualification criteria and campaign intent.
• Support the use of campaign tools and platforms (Salesforce) to ensure activity is tracked, attributed, and actionable by Sales.
• Identify and act on opportunities to improve campaign efficiency and effectiveness, whether through creative testing, targeting refinements, or new channel opportunities.

Account Executive

Associate Director – Sales

Executive Assistant

Client Director

Client Director

Customer Success Manager

Demand Generation Manager