Macmillan

Content Marketing Manager

• Lead the full lifecycle of content creation, including conceptualizing ideas, negotiating fees, coordinating shoots, capturing and editing content, and managing stakeholder approvals.
• Partner closely with audiobook producers, marketers, social media managers, and editorial team to align multimedia assets with broader campaign goals.
• Execute end-to-end studio photoshoots by directing talent, managing logistics, and capturing high-impact visual content that aligns with brand standards.
• Maintain calendars, track production assignments, and ensure all projects meet high standards for quality and brand consistency.
• Create and deliver optimized assets for social media, email marketing, and retail platforms, ensuring technical specifications are met for each outlet.
• Act as an internal subject matter expert, providing guidance to colleagues on multimedia best practices, performance analytics, and digital trends.
• Experiment with emerging formats, technologies, and storytelling techniques to keep Macmillan Audio at the forefront of digital trends.
• Continuously improve production workflows and file management to increase team efficiency.

Associate, Multimedia Content

Manager

• Lead marketing initiatives for backlist titles and themed groupings.
• Proactively monitor publishing shifts and cultural moments.
• Analyze the results of backlist promotions for future strategy.
• Partner with Macmillan teams to integrate audio into larger initiatives.

Associate Manager, Backlists & Trends – Audio

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Salesforce Development Intern

Customer Support

• Spend your summer working with our Customer Support teams and learn how to analyze media adoptions, onboarding processes, and support cases.
• Your projects will focus on optimizing support processes for all stages of the Customer journey.
• You will collaborate with various stakeholders in Product, Technology, Sales, and Marketing teams.
• Along the way, you will build data analysis, project management, and Customer Support experience.

Customer Support Intern

Bookkeeper

• Managing orders to ensure strict adherence to service levels while monitoring warehouse despatch performance
• Promptly resolving queries and claims to facilitate payment
• Managing EDI requirements and actively participating in technical change management processes
• Scheduling and managing customer meetings, including producing minutes and tracking action points

Key Accounts Coordinator – FTC 12 months

Account Executive

• Travel to local college campuses selling educational software products and textbooks to faculty (40% overnight travel).
• Develop strong relationships with new and existing customers by demonstrating our products, recommending solutions, and providing service and support.
• Work collaboratively with your Regional Manager, regional product specialists, and marketing and editorial teams to help drive the sales of all existing products.
• Coordinate onboarding and training of digital products, act as the point person for ongoing training and support, complete First Day of Class presentations and communicate with specialists and RM for escalation of customer support cases.
• Use Salesforce to plan and complete your sales activities as well as maintain a current and accurate database of relevant information including accurate sales forecasting.
• Attend and actively participate in company meetings.
• Manage the expense budget allocated to perform job related responsibilities.
• Provide feedback on competition, market trends, and market reaction to our products.
• Manage heavy influx of emails on a daily basis.

Sales Representative

• Manage day-to-day reconciliation of Amazon Vendor Central activity including invoices, payments, chargebacks, and credit memos.
• Ensure reconciliations are completed accurately and in accordance with established timelines to support month-end close.
• Identify and escalate reconciliation variances and issues as appropriate.
• Oversee research on shortage, compliance, price and discount, and post-audit deductions.
• Coordinate dispute submissions and follow-up to support recovery efforts.
• Review complex or higher-value cases prior to escalation.
• Track outstanding deductions and recovery status.
• Support preparation of Amazon-related accruals, reserves, and write-off documentation.
• Partner with Senior Management on revenue recognition, forecasting, and variance explanations.
• Support internal and external audits with complete documentation.
• Identify opportunities to improve reconciliation processes and workflows.
• Assist with the implementation of process enhancements and automation tools.
• Support continuous improvement of accuracy, efficiency, and cycle time.
• Monitor recurring chargebacks and shortages to identify potential compliance issues.
• Partner with Operations and other internal teams to support corrective actions.
• Track trends by ASIN, fulfillment center, vendor code, or carrier and share insights as needed.
• Supervise reconciliation analysts.
• Assign work, set priorities, and monitor workload and performance.
• Provide coaching, training, and development opportunities.
• Maintain SOPs, training materials, and escalation guidelines.
• Communicate reconciliation status, issues, and risks to internal stakeholders.
• Provide regular updates to management.
• Serve as a subject-matter resource for Amazon Vendor Central reconciliation.

Manager, Reconciliations

Content Manager

• Own and manage the end-to-end delivery of media components for assigned custom courseware products
• Collaborate with project editors, instructors/authors, and other stakeholders to plan, evaluate, and deliver digital content that meets quality, accuracy, accessibility, and user experience standards
• Collaborate directly with instructors to clarify project goals, gather requirements, answer questions, and ensure media deliverables align with instructional needs and course objectives
• Independently create, manage, and maintain Jira tickets throughout the project lifecycle
• Oversee quality assurance, launch, and lifecycle management of media products
• Work with media production, QA vendors, and internal partners to prepare products for launch, resolve issues, and manage updates across the product lifecycle
• Hire, onboard, and manage contractors, freelancers, vendors, and accuracy reviewers as needed
• Create, maintain, and refine workflows and related documentation for assigned topics or product areas
• Serve as a technical and courseware expert for custom products
• Maintain and apply knowledge of pedagogical and market trends to support custom product strategy

Content Manager – Original Custom

Marketing

• The Senior (or Executive) Marketing Manager, Field Marketing for Economics, Mathematics, and Statistics is the bridge between Product, Sales and Marketing.
• Responsible for designing and leading the strategies that connect the three functions.
• Ensures that sales teams are equipped with the right tools and training, supported by a coordinated marketing strategy that drives pipeline growth and lead conversion.
• Engages directly with the market through virtual and in-person events, market intelligence gathering activities.
• Plays a critical role in elevating marketing’s impact on revenue by aligning customer experience across mid and bottom of funnel touchpoints.

Senior Marketing Manager – Econ, Math, Stats

Affiliate Manager

• Serve as the regional Access business partner for Sales, Customer Success, and institutional stakeholders.
• Scale Inclusive Access revenue growth across campuses in the assigned regional territory.
• Establish C-suite relationships at key accounts to promote Macmillan’s Access program and gather intelligence on other affordability initiatives or business models being implemented.
• Execute strategic IA targeting and growth, collaborating with Sales to drive digital adoption, including the conversion of print to digital or adoptions with low sell-through to increase revenue and market share.
• Build strong relationships with vendor partners and campus bookstore managers to align on Macmillan Access strategy, readiness, and issue resolution.
• Partner with vendor access managers in assigned regions to coordinate program execution and communication with institutions and campus administrators.
• Support the Director in executing divisional and enterprise Access growth plans, including adoption targets and program expansion.
• Attend conferences and interact with key customers and IA thought leaders to uncover new opportunities, strategies, and best practices.
• Provide feedback from the field to inform Access strategy, playbook updates, and continuous improvement efforts.
• Conduct readiness reviews with internal stakeholders on key accounts to assess and document term readiness.
• Act as the primary Access contact for vendor partners in the assigned region, ensuring consistent communication, data accuracy, and alignment on term readiness.
• Monitor and track term-readiness dashboards, adoption metrics, and fulfillment accuracy for assigned regions.
• Act as a field Access SME to Sales and Customer Success teams, providing education and training on Access processes, policies, and best practices.

Access Business Partner

• Develop and execute selling techniques promoting Macmillan Learning Custom Solutions
• Network with decision makers at key accounts
• Create appropriate sales materials as needed
• Meet annual sales goals
• Maintain and develop competitive knowledge and market awareness

Sales Account Executive, Custom

Designer

• Design and set up mechanicals/effects plates for jackets, covers, and interiors
• Create engaging cover and interior designs through composition, typography, illustration, and photography
• Route materials following department procedures and guidelines
• Typeset corrections to jackets, covers, and interiors throughout routing process
• Research and suggest illustrators, photographers, and stock images for projects
• Articulate concepts with polished, convincing sketch comps
• Collaborate closely with editorial team and other internal departments
• Deliver notes to and handle correspondence with illustrators
• Follow and help maintain on-time schedules
• Respond to queries and liaise with other departments on behalf of the 1-color team as requested

Junior Designer

• Manage reprint orders of 1-color and 4-color titles (including, but not limited to, gathering and assessing costs, issuing purchase orders, routing and reviewing outgoing files for corrections, tracking schedules, reviewing digital and physical proofs, addressing quality issues, and reviewing/approving final invoices).
• Create margin estimates for offset and digital reprints.
• Analyze competitive bids between vendors.
• Provide coverage and support for other members of the Reprint Production team as needed.
• Prepare for and attend weekly interdepartmental meetings.
• Assist in the testing and documentation of workflows.

Senior Manager, Production

Strategy

• Program & Project Leadership – Act as program director and project manager across a portfolio of high-impact strategic initiatives. Ensure initiatives are well-scoped, resourced, and executed to deliver tangible business value.
• Strategic Alignment – Partner with IT leadership, business units, and executive sponsors to ensure projects directly support organizational priorities and transformation goals.
• Matrixed Team Leadership – Provide direction and coordination to cross-functional project teams. Influence without direct authority by building strong relationships, aligning priorities, and fostering accountability.
• Stakeholder Engagement – Collaborate with executive leadership, business sponsors, and technical teams to set objectives, define outcomes, and communicate progress with clarity and transparency.
• Clear Executive Communication – Provide concise, actionable updates to senior and executive leadership on program/project progress, key risks, and mitigation plans, ensuring timely decision-making and alignment.
• Risk & Issue Management – Anticipate, assess, and mitigate risks to minimize disruption. Develop innovative solutions to overcome obstacles while maintaining project momentum.
• Technology Enablement – Oversee select technology-focused projects and collaborate with IT to evaluate, implement, and modernize systems and processes. Ensure solutions are scalable, secure, and aligned with long-term business needs.
• Change Leadership – Support organizational transformation by embedding data-driven decision making, encouraging the use of AI and emerging tools where appropriate, and fostering cross-team collaboration.
• Performance Monitoring – Track and report on project outcomes, efficiency gains, and operational improvements. Present recommendations and lessons learned to leadership to support continuous improvement.