Macmillan

Sales

• Drive growth for Macmillan Learning products by selecting Must-Win Opportunities
• Deliver sales presentations, FDOC’s campus visits
• Attend conferences and regional impact events
• Develop relationships with key decision-makers
• Coordinate sales targeting and initiatives with Regional Managers and sales reps
• Develop regional sales strategies and sales tools
• Launch new products and promote adoption of models such as LMS Integration and Inclusive Access
• Update and maintain sales data and activity in CRM system
• Train new VIP adopters on technology implementation
• Mentor sales representatives and model expected behavior during campus work trips
• Ongoing support for VIP adoptions utilizing our technology.

Sales Specialist, STEM

Account Executive

• Develop and execute selling techniques that effectively promote Macmillan Learning Custom Solutions by delivering sales presentations, campus visits, attending conferences and executing high impact events.
• Network with decision makers at key accounts, including Instructors, Lab Coordinators, Chairs, Deans, Procurement, Instructional Designers, Directors of Academic Programs and Digital Technology Executives.
• Bring advanced knowledge and strategic insight to help win complex, high-value adoptions.
• Create appropriate sales materials as needed, including follow-up messages, proposals, mock-ups, and samples.
• Work collaboratively with internal partners and coordinate resources for sales and support activities.
• Coordinate handoff of newly signed customers to Project Editors.
• Facilitate completion of RFIs and RFPs.
• Meet annual sales goals.
• Update and maintain sales data and activity in CRM system.
• Create, analyze and customize profitable pricing solutions for custom products.
• Maintain and refine sales forecasting to provide real-time visibility into sales performance and projected KPIs.
• Maintain and develop competitive knowledge and market awareness.
• Identify market opportunities and risks by conducting deep-dive strategic analysis on CRM data and customer behavior.
• Contribute to product development across the Macmillan Learning Custom Solutions group.

Sales Account Executive, Custom

• Maximize Macmillan sales performance across the Premium and Corporate channels.
• Manage the monthly/seasonal sales of all Macmillan wholly-owned and Distribution Client titles to the Premium/Corporate account base.
• Develop strong existing and initiate new relationships with buyers.
• Create targeted pitches and seasonal presentations, meeting regularly with accounts to present appropriate trade adult and children’s titles.

Sales Manager, Special Markets – Premium/Corporate

AI Engineer

• Own AI-powered features end-to-end, from scoping, design and requirements engineering to feature evaluation, deployment and operation.
• Design, build and maintain cloud-native, event-driven AI applications across the full stack.
• Evaluate, integrate, and optimize AI models for production use, balancing quality, latency, reliability and cost.
• Collaborate effectively with cross-functional team members, including non-technical stakeholders, to refine requirements and align technical solutions with business objectives.
• Build and maintain robust AI inference, evaluation, and monitoring pipelines.
• Develop and implement robust, automated AI application evaluation frameworks.
• Analyze AI application performance data and experiments, using insights for data-driven improvements.
• Operate and improve production systems, taking ownership of reliability, quality, and technical debt.
• Stay current with AI advancements and share knowledge to upskill the team.
• Plan, track, and break down work effectively in an agile team.
• Provide technical leadership, drive design reviews, write ADRs and contribute to hiring and onboarding.
• Participate in on-call rotations, incident response and post-mortems for AI-powered systems and help define SLOs and error budgets.

Senior AI Engineer

Operations

• Review and annotate seasonal tip sheets and launch materials across Adult and Children’s lists
• Validate key metadata fields including comp titles, sales tracks, author information, and keynotes
• Audit and maintain title setup across systems, ensuring accuracy in: Publication dates, Discount and return codes, Catalog associations
• Manage and maintain comp title processes
• Create and maintain comp mapping (in-house vs. external comps)
• Run and distribute historical sales reports (Cognos / Bookscan) to inform comp selection
• Generate and distribute recurring reporting

Operations, Planning & Administration Manager

Manager

• Lead marketing initiatives for backlist titles and themed groupings, including specialized verticals and media tie-ins.
• Proactively monitor publishing shifts, social media trends, and cultural moments.
• Work closely with the account team to identify backlist titles for price promotions.
• Analyze the results of backlist promotions and use those insights to inform future strategy.
• Partner with broader Macmillan teams and internal stakeholders to integrate audio into larger company-wide initiatives.
• Identify holiday-specific or monthly cultural opportunities to highlight catalog titles through targeted digital efforts.

Associate Manager, Backlists & Trends – Audio

• Support Special Markets managers in end-to-end workflow of custom sales projects
• Regular communication with accounts, publishers, order entry team, and customer service for subscription box orders
• Organized tracking of subscription box licensing projects
• Creating title collections and sending newsletter blasts to accounts
• New account research and outreach

Sales Associate

• Draft and negotiate varying complex author contracts (including global joint acquisitions agreements, working up to profit sharing agreements)
• Support Macmillan Audio agreements, understanding publisher-specific needs
• Advise Editors, Publishers, Finance, and other colleagues on deal terms and agency boilerplate
• Contract terminations
• Entering and maintaining contract data in Biblio
• Special projects, as needed

Associate Contracts Manager

Marketing

• Develop and update sales enablement tools like product demo scripts, sample courses, and walkthroughs to maximize engagement and conversion of leads, particularly mid-funnel and bottom-of-funnel contacts
• Conceive of and execute internal marketing campaigns and sales trainings to foster engagement and execution from the sales team
• Ensure sales partners are well equipped with information regarding new products, features, campaigns, promotions, and sustaining marketing efforts
• Create competitive battlecards, product messaging, sales tools, and playbooks for key market segments (i.e. community colleges)
• Ensure sales team clarity on discipline and course-specific product value, features, and pedagogical insights
• Develop Support channel partners with go-to-market strategies and co-selling approaches
• Deepen market awareness, trust, and affinity by cultivating relationships with instructors, department leads, and technology decision-makers
• Elevate discipline and/or course brand presence through targeted, live and virtual events, workshops, conference experiences
• Foster strategic collaboration via user groups, peer networking sessions, and learning groups
• Coach and supports Field Marketing Managers, fostering a collaborative culture grounded in accountability, innovation, and continuous improvement
• Provide direction and leadership on standardizing Field Marketing workflows and deliverables including ensuring that the team exercises competency in both core field marketing skills, as well as AI-supported processes, tools, and analytics
• Monitor and analyze sales pipeline and marketing campaign activity to make recommendations and execute plans to address coverage gaps including advising on sales-led targeted campaigns and effective follow-up
• Provide lead updates and tracking metrics to ensure qualified leads are being provided to the sales team and develop scalable, efficient tools for sales follow-up on leads
• Collaborate with program management and sales leadership to coordinate and execute, middle and bottom of funnel engagements (paid reviews, sales presentations, etc)
• Monitor, inform, coordinate, and support sales follow-up from these activities
• Monitor the competitive landscape to identify new entrants, pricing shifts, and product developments
• Track discipline and course trends including enrollment patterns, funding changes, and technology adoption and inform internal stakeholders with timely insights
• Surface emerging national trends in institutional priorities and decision-making to guide discipline and/or course strategy
• Document customer success stories, use cases, and best practices to strengthen campaign execution
• Provide substantiated market feedback to product, program, and marketing teams on features, integrations, and platform needs
• Analyze win/loss data to uncover positioning opportunities and competitive vulnerabilities, incorporating insights into sales messaging, training, and enablement

Executive Marketing Manager, Field Marketing – Team Lead

Client Services Representative

• Provide day-to-day support for Macmillan’s distribution team
• Partner closely with Sales, Operations, and Clients to ensure accurate materials and smooth execution across publishing cycles
• Prepare materials for launch meetings
• Support Sales Conference readiness by ensuring titles are updated
• Conduct seasonal audits to confirm metadata is complete and accurate
• Assist with weekly reporting by pulling P&B (print and bind) and reprint detail sheets
• Act as a point of contact for sales materials requests
• Run and distribute weekly sales and inventory reports
• Provide administrative and project support to the Client Services teams

Sales Assistant, Client Services – Distribution

• Maximize Macmillan sales in the Premium and Corporate sales channel
• Strategic focus on annual sales goals working closely with the Associate Director to set achievable growth targets
• Responsible for selling all Macmillan wholly owned and Distribution Client titles on a monthly/seasonal basis to Premium/Corporate account base
• Review sales regularly with supervisor prioritizing annual targets
• Responsible for monthly Premium / Corporate sales report and channel updates
• Create targeted pitches and seasonal presentations meeting regularly with accounts to ensure all appropriate trade adult and children’s titles are presented
• Build strong and initiate new relationships with buyers, regularly focusing on trends and potential new areas of business in the Premium/Corporate channel
• Communicate and participate in regular launch, sales, and marketing meetings
• Provide regular account feedback for publishers, marketing/sales and the Supply Chain department
• Handle order processing and trafficking working closely with our Customer Service team
• Provides weekly title estimates for future trade and distribution titles

Associate Manager, Sales – Special Markets

Product Marketing

• Develop and lead go-to-market strategies for Macmillan Learning's discipline-specific solutions.
• Synthesize market and product data to develop strategic marketing plans that inform marketing campaign activities to ensure discipline solutions meet company revenue and activation goals.
• Lead cross-functional go-to-market teams to inform product development roadmaps, position important new products, features, and capabilities to the market.
• Build key themes and stories to support product launches and releases.
• Understand and contribute to product and feature positioning and messaging to clearly differentiate Macmillan Learning's solutions in the discipline markets they cover.
• Synthesize market insights to create effectively segmented positioning, draft personas, and messaging that brings technical concepts to life through use cases and storytelling.
• Provide the product information and stories to inform campaign strategies, content marketing asset development, website strategies, webinars, and other demand-gen tactics.
• Personally develop key positioning and messaging documents, competitive analyses, sales enablement presentations, and data sheets.
• Be the central voice for market information from prospects and existing customers that provides clear direction on market segmentation, competitive landscape, differentiators, and opportunities.
• Create and foster scalable internal feedback loop to understand customer needs, inform product roadmap, ensure message efficacy, and deliver solutions to challenges uncovered.
• Provide feedback from market research and customer interactions to product management teams.
• Plan, execute, and synthesize appropriate market research in conjunction with Performance Marketing, LSR, and Product teams.
• Analyze the adopter-flows and recommend mechanisms for delivering frictionless buyer and onboarding processes and increase adoption and usage.
• Partners closely with Field Marketing, product team, and sales manager to create standardized sales tools, training, and insights that reinforce product value that excite existing customers and help win new business.
• Create and deliver impactful templates for sales presentations, sales battlecards, product positioning guides, product comparison guides, and competitive intelligence, that can be easily customized for specific disciplines while ensuring materials are aligned with marketing strategies and responsive to market needs.

Senior Product Marketing Manager – Discipline Verticals

Customer Support

• Proactively establish and manage communication lines at the account and adoption levels with technical contacts, administrators, integration contacts, and users.
• Monitor and manage account health as identified by leadership.
• Act as a main contact for customer inquiries, handling requests related to license access, expiry dates, account modifications, and issues.
• Successfully lead technical consults post-sale, providing engaging, tailored, and results-oriented group and/or 1:1 training sessions on product platforms.
• Qualify renewal/rollover opportunities by gathering key decision dates and critical information and target them appropriately based on opportunities.

Customer Experience Associate

Director

• Draft and negotiate a high volume of subsidiary rights license agreements
• Supervise and manage team members
• Develop and implement workflow improvements

Associate Director, Subrights Contracts

Producer

• Oversee the entire lifecycle of print production for children's books
• Manage paperback conversions for 1-color and 4-color titles
• Ensure all products meet safety and testing requirements
• Source and manage relationships with domestic and overseas printers and suppliers
• Provide regular updates on title progress and production status