MacDonald-Miller Facility Solutions

Administration

• Accurately review and set up all new maintenance agreements and contract addendums to ensure compliance, proper system entry, and a smooth customer handoff.
• Coordinate the launch of new maintenance agreements by assigning tasks, establishing service schedules, and generating work orders on time and without errors.
• Efficiently manage contract update requests from the field, including location changes, scope revisions, and other adjustments that keep agreements current and accurate.
• Process contract cancellations and service holds promptly while ensuring all actions align with company procedures and customer expectations.
• Become a trusted point of contact for internal teams and customers by responding quickly to inquiries, resolving issues professionally, and delivering excellent service.

Maintenance Contract Administrator

Team Lead

• Manage a team of smart building analysts and ensure successful execution of smart building service work.
• Support the Operations Manager – Controls, SBS with resource forecasting and planning.
• Provide direction to assigned analysts and ensure compliance with requirements and service practices.
• Lead, coach, and mentor direct reports by setting expectations and providing feedback.
• Champion quality assurance, standards, continuous improvement, and timely execution of work.
• Track and support key performance indicators.

Team Lead – Smart Building Services

Estimator

• Deliver detailed estimates that fully capture the project's scope.
• Thoroughly review plans, specifications, and relevant documents to ensure precision and completeness.
• Conduct site visits as needed to gather critical data and assess project requirements.
• Work closely with project managers, engineers, and subcontractors to gather insights for accurate estimates.
• Maintain clear communication with team members and clients to ensure everyone is aligned on expectations.
• Confidently present estimates to stakeholders and address any questions or concerns.
• Stay up-to-date on industry trends, market conditions, and competitor activities to enhance estimating practices.
• Identify cost-saving opportunities and value engineering solutions through strong business acumen.
• Contribute to improving estimating methodologies and tools.
• Utilize advanced estimating software and tools to increase efficiency and accuracy.
• Ensure compliance with internal policies and industry standards throughout the estimating process.
• Build a strong understanding of construction trades, techniques, and best practices to improve estimate accuracy.
• Collaborate with trade professionals to ensure estimates reflect real costs and timelines.
• Clearly explain the rationale behind each estimate, offering context and justification for cost projections.
• Create comprehensive reports that not only present numbers but also explain the assumptions and methodologies used.
• Use storytelling techniques to effectively communicate complex information, ensuring stakeholder understanding and buy-in.

Project Estimator

Operations

• Lead Regional Operations by establishing consistent standards for field execution, safety, quality, workforce planning, resource allocation, and operational excellence across all regions.
• Elevate Fabrication & Field Performance by strengthening the connection between fabrication, logistics, project management, and field operations to improve productivity, schedule reliability, and quality.
• Build High-Performing Teams by developing field leaders, standardizing operating procedures, improving workforce planning, and creating a culture of accountability, coaching, and continuous improvement.
• Drive Financial & Operational Results by improving labor productivity, forecasting, profitability, KPI management, operational reporting, and data-driven decision making.
• Partner Across the Business by aligning Field Operations, Project Management, Finance, Safety, Quality, Estimating, Preconstruction, and Executive Leadership to deliver ONE MacDonald-Miller.

Vice President of Operations

Account Executive

• Form in-depth partnerships with customers and provide tailored solutions for comfort and efficiency.
• Handle HVAC maintenance contracts or quick-turnaround tenant improvements in the Service Special Projects Department.
• Build and grow the region’s portfolio by developing strong relationships and pursuing opportunities.
• Generate project revenue of approximately $1.5M–$2.5M in your first year.
• Collaborate closely with estimating, engineering, and operations teams for proposals and maintain strong close ratios.

• Provide administrative support for assigned Account Executives, including CRM tracking, SharePoint site management, proposal preparation, sales research, and customer requests.
• Consistently meet reporting deadlines and deliver accurate, high-quality sales documentation.
• Build and maintain strong relationships with our existing maintenance customers by delivering exceptional service and support.
• Organize, track, and follow up on action items while facilitating effective communication between internal teams and stakeholders.

Building Services Administrator

Data Engineer

• Developing integrations between our ERP and other enterprise systems
• Building Power BI reports and semantic models that drive business decisions
• Contributing to our Microsoft Fabric data warehouse
• Ensuring data flows reliably across systems and is accessible, accurate, and actionable
• Designing and building integrations between the new ERP and enterprise systems
• Migrating and redesigning Power BI reports to support the new environment
• Leveraging AI tools to accelerate development, documentation, and data analysis