MacDonald-Miller Facility Solutions

Accounting Manager

• Process All Non-Billable Service Calls: Ensure every call is logged and handled accurately.
• Accurate and Timely Invoicing: Create and submit invoices to customers, ensuring all specific requirements and guidelines are met.
• Cross-Team Collaboration: Partner with Coordinators, Area Operations Managers, Technicians and Foremen to verify that all invoices reflect accurate costs and details before closing.
• Efficient Problem-Solving: Apply critical thinking and problem-solving skills to maximize monthly invoicing efficiency and accuracy.
• Maintain Accurate Records: Keep billing instructions and contact information up to date to support smooth and consistent invoicing.
• Exceptional Customer Support: Provide outstanding customer service and financial support to the Service team and other business units.
• Handle Adjustments Promptly: Process credits and revised invoices accurately and in a timely manner upon request.
• Proactive Follow-Up: Follow up with both internal and external customers to address billing inquiries and ensure resolution.
• Update Labor Rates: Manage and update labor rates as needed to reflect current agreements and conditions.
• Timely Call Processing: Ensure all call types are processed quickly and accurately to maintain operational efficiency.
• Reports to Stephanie Boone, Service Accounting Supervisor.

Service Accounting Specialist

Account Executive

• Looking for two Account Executives to grow customer base by building strong relationships.
• Focus on selling Service Agreements for commercial buildings.
• Travel throughout the region will be required.
• Gain greater ownership of territory and significant growth opportunities.
• Identify, sell, and negotiate HVAC service maintenance agreements.
• Manage contract renewals and modifications, and build long-term partnerships with customers.

• Champion consistent billing practices, standardized procedures, and continuous improvement initiatives.
• Ensure service demand calls are closed on time each month and proactively remove delays or barriers.
• Review general ledger (GL) activity and correct misapplied costs to maintain financial accuracy.
• Provide daily guidance, mentorship, and structure to accounting specialists.
• Serve as a key contact for Area Operations Managers (AOM), operations teams, management, and internal partners.
• Deliver weekly, monthly, and ad hoc reports with clarity and accuracy.

Service Accounting Supervisor

Procurement

• Process assigned purchase orders with suppliers, confirm product availability, and manage timelines and follow-ups to secure on-time delivery.
• Monitor assigned dashboards and reporting tools to identify purchase orders requiring expediting or follow-up. Communicate proactively with suppliers to confirm status, delivery dates, and resolve delays before they impact projects.
• Partner closely with Accounts Payable, suppliers, and internal stakeholders to identify and communicate invoice discrepancies, ensuring timely and accurate resolution.
• Collaborate with internal stakeholders on urgent or at-risk orders, documenting supplier updates and escalating delivery risks or issues as appropriate.
• Assist in generating procurement reports and performing accurate data entry to support tracking, analysis, and informed decision-making. Maintain procurement-related documents in accordance with internal policies.
• Identify and suggest opportunities to improve procurement workflows, enhance efficiency, and strengthen reporting processes.
• Demonstrate a willingness to learn new systems, including procurement tools and reporting platforms such as Excel and Power BI, and take on additional responsibilities that support team performance and development.

Procurement Coordinator

Mechanical Engineer

• Produce fully coordinated, accurate HVAC and plumbing system designs that meet project requirements, codes, and quality standards.
• Oversee multiple projects simultaneously, ensuring schedules, budgets, and performance goals are consistently achieved.
• Coordinate project workflows, delegate tasks effectively, and guide team members to deliver on time and with precision.
• Work closely with architects, engineers, project managers, and field teams to ensure design intent aligns seamlessly with construction execution.
• Create and maintain detailed calculations, reports, and design drawings using Revit, AutoCAD, and Bluebeam Revu.
• Mentor and train team members to strengthen technical expertise, uphold company standards, and support professional growth.
• Drive process improvements and introduce new technologies that enhance design efficiency and project delivery.

Service Accounting Specialist

Account Executive

Service Accounting Supervisor

Procurement Coordinator

Design Engineer