M3 USA

Research Analyst

• With clear guidance identify and acquire project data.
• Build datasets from secondary sources and/or primary research for project-specific modeling including cleaning, restructuring and validating data.
• Primary research projects include instrument design, survey QC and testing, as well as analysis and reporting.
• Conduct prescribed analysis accurately.
• Identify potentially meaningful findings and significant insights from analysis.
• Fill data holes as needed to support conclusions.
• Prepare simple charts, graphs and supporting report materials for assigned project areas, write key findings.
• Summarize findings clearly and contribute to internal discussions.
• Identify ways to work more efficiently.
• Abide by firm operating procedures and client policy requirements including pharmacovigilance.
• Research Associates must work both independently and as part of a project team to deliver high quality, error-free work in an efficient manner; report to Consultants, Managing Consultants and/or Executives during the course of an engagement; and work simultaneously on multiple client engagements, demonstrating solid project management skills.

Research Associate

Director

• Directly manage, mentor, and develop a team of Project Managers responsible for end-to-end project oversight across quantitative and qualitative methodologies.
• Ensure Project Managers are equipped to manage complex, multi-method research studies with excellence.
• Build scalable processes and documentation that support consistent delivery standards.
• Monitor team capacity, workload distribution, and hiring needs to ensure sustainable growth.
• Partner with Talent Acquisition to attract, onboard, and retain top industry talent.
• Create a culture of accountability, collaboration, client-centricity, and continuous improvement.
• Serve as a senior consultative partner to key consulting firm clients and enterprise accounts.
• Participate in strategic client meetings, business reviews, and solution design conversations.
• Translate client objectives into operationally sound execution strategies.
• Anticipate risks and proactively implement mitigation strategies.
• Support the sales process by advising on feasibility, methodology considerations, pricing strategy, and operational implications.
• Identify opportunities to expand service offerings and strengthen long-term partnerships.
• Standardize project delivery processes across both qualitative and quantitative research.
• Ensure adherence to timelines, profitability targets, and client satisfaction KPIs.
• Oversee compliance with ISO standards, GDPR, adverse event reporting, and all applicable regulatory requirements.
• Partner with Engineering and cross-functional leaders to enhance project management systems and drive efficiencies.
• Maintain oversight of panel best practices, sampling quality, and data integrity.
• Ensure smooth handovers and appropriate holiday/coverage planning.
• Lead the development and scaling of the Consultancy Services function as a strategic growth area.
• Contribute to defining service offerings, positioning, and operational frameworks.
• Drive innovation in methodologies, workflows, and service models.
• Assist in the integration of future acquisitions to ensure best practices are maintained.

Director of Consultancy Services

Manager

• Provide leadership and direct supervision to a distributed team of Patient Enrollment Coordinators across multiple research sites.
• Drive recruitment and enrollment performance by establishing clear expectations, accountability standards, and measurable outcomes.
• Partner closely with Marketing and Clinical Operations to align recruitment strategy with real-time site capacity and study timelines.
• Interpret and operationalize clinical study protocols, including inclusion/exclusion criteria and visit schedules, into effective screening workflows.
• Develop, maintain, and ensure compliance of patient screeners, qualification scripts, and enrollment processes.
• Monitor individual and team performance through KPIs, dashboards, and reporting to support data-driven decision-making.
• Identify operational bottlenecks, conversion challenges, and workflow gaps, implementing corrective action plans to improve efficiency.
• Provide regular enrollment forecasts, performance updates, and strategic insights to senior leadership while staying current on best practices in patient recruitment and retention.

Patient Enrollment Manager

Project Manager

• Oversees the full lifecycle of healthcare studies.
• Centers on media measurement and insights surveys.
• Manages day-to-day coordination with third-party sample, programming and data collection vendors.
• Translates research objectives into high-performing digital surveys.
• Develops complex skip logic, piping, and randomization.
• Conducts rigorous beta-testing of survey links to ensure technical accuracy.
• Acts as a primary point of contact for third-party panel providers.
• Monitors real-time fieldwork metrics to troubleshoot project bottlenecks.
• Maintains detailed project timelines to ensure reports are delivered on schedule.
• Manages project budgets and tracks external vendor costs.

Project Manager, Syndicated Research

• The mission of the Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion.
• The Senior Project Manager is responsible for managing all aspects of the project, ensuring excellent client service and delivering projects on time and within budget.
• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including: Project specifications review, project set up, resource planning, fieldwork and timelines planning.
• Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Programming, translations, overlays and testing, ensuring quality standards and timelines are met.
• Project launch execution and analysis, with detailed feedback to clients with a solution approach.
• Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals.
• Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner.
• Provide to client the agreed deliverables within expected timelines and quality.
• Meet billing deadlines and goals, ensuring high adherence to internal processes.
• Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
• Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey.

Qualitative Project Manager

• Be a communication and relationship liaison between M3, clients, and other teams involved in the project’s completion.
• Manage all aspects of the project, ensuring excellent client service and delivering projects on time and within budget.
• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making.
• Custom recruitment of hard to find niche targets.
• Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Programming, translations, overlays and testing, ensuring quality standards and timelines are met.
• Project launch execution and analysis, with detailed feedback to clients with a solution approach.
• Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery.
• Provide to client the agreed deliverables within expected timelines and quality.
• Meet billing deadlines and goals, ensuring high adherence to internal processes.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.

Expert Network Project Manager, Multi-lingual

Medical writer

• Develop educational content for IME/CME activities, including slide decks, case studies, scripts, storyboards, and written materials
• Conduct literature research and synthesize clinical data into clear, accurate, and balanced educational content
• Develop needs assessments based on literature, expert input, and prior program insights
• Create measurable learning objectives aligned to identified practice gaps and Moore’s Levels of Outcomes
• Review and QC faculty-provided materials for scientific accuracy, balance, and clarity
• Format and improve PowerPoint presentations and written documents as needed
• Incorporate feedback from internal teams, faculty, and accreditors
• Compile and correctly format references and source documentation
• Ensure content aligns with IME/CME compliance and accreditation expectations

Freelance Medical Writer – Independent Medical Education, IME/CME

• The Project Delivery Manager leads a team of Fieldwork Coordinators, ensuring projects are completed on time, within the budget and in accordance with the project specifications, while meeting and exceeding client expectations.
• Responsible for creating and improving existing processes that can lead to team efficiencies, achieving project financial goals and client servicing goals.
• Minimize panel attrition and support the company's long-term goals of growing and maintaining the M3 panel.
• Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution
• Ensure team members are working efficiently and in a collaborative manner, supervising the accurate execution of end-to-end project-related tasks
• Create and execute improvement plans for underperforming team members
• Execute regular audits to evaluate accuracy and work quality
• Provide constructive feedback to the line manager and assist in bringing ideas on areas where M3 project delivery and reporting tools can be improved in their functionality