M-Files

Product Manager

• **What you will be doing/Responsibilities and Duties:**
• - Defining and driving the AI product strategy aligned with M-Files’ vision and customer needs.
• - Leading cross-functional teams (engineering, design, marketing, and sales) to deliver AI features that enhance user experience and business outcomes.
• - Owning the roadmap for AI capabilities such as intelligent metadata extraction, semantic search, document classification, and generative AI integrations.
• - Translating customer pain points and market trends into actionable product requirements.
• - Collaborating with engineering to ensure reliable and scalable AI solutions.
• - Monitoring performance of AI features and continuously optimize based on user feedback and data.
• - Evangelizing AI capabilities internally and externally, including customer presentations, webinars, and thought leadership.

Senior Product Manager, AI

Manager

• Actively support and participate in sales activities, including identifying upselling opportunities and shaping service offerings.
• Build strong relationships with customers to understand their business needs and challenges.
• Manage and ensure the delivery and quality of continuous services for designated customers.
• Align internal and customer resources to deliver optimal service outcomes.
• Contribute to the development and improvement of M-Files’ service management practices.

Service Manager

Product Marketing

• **Job Description: Senior Product Marketing Manager, Industry Solutions - Manufacturing **
• **Location**: North America (Remote)
• **Reports to**: Senior Director, Product Marketing
• **About the Role**
• M-Files is expanding its focus on Industry Solutions Marketing to accelerate growth across strategic verticals. We are seeking a Senior Product Marketing Manager build and lead our Manufacturing vertical in North America.
• This role will own the strategy, messaging and go to market execution for Manufacturing, ensuring M-Files is positioned as the leader in intelligence information management for the industry.
• This role requires expertise in the manufacturing industry as well as experience in industry solutions marketing, strong leadership skills, and a proven ability to partner cross-functionally to deliver measurable impact.
• **Key Responsibilities**
• · Vertical Strategy: Define and lead the Manufacturing vertical marketing strategy in North American with responsibility for global alignment and execution.
• · Global Coverage: Partner with the Professional Services Industry Lead to ensure consistency of messaging, content development, campaigns, and GTM across both verticals.
• · Messaging and Positioning: Develop compelling, differentiated messaging and positioning for Manufacturing, aligned with business priorities and customer pain points.
• · Go-to-Market Execution: Own the creation and execution of vertical marketing programs, campaigns and content that drive awareness, pipeline and adoption in Manufacturing industry.
• · Sales & Partner Enablement: Build and deliver enablement content, playbooks, and training to ensure the field can effectively position M-Files's solutions to win in the Manufacturing industry.
• · Thought Leadership: Represent M-Files as a thought leader at industry events, analyst briefings, and with customers. Create vertical-specific content including whitepapers, case studies, and webinars.
• · Cross-Functional Collaboration: Work closely with Product Marketing, Product Management, Sales and Global Marketing to align vertical strategies with corporate priorities.
• · Market Intelligence: Monitor industry trends, customer needs, and competitive dynamics withing Manufacturing, and use insights to inform strategy and execution.

Senior Product Marketing Manager, Industry Solutions – Manufacturing

Solutions Engineer

• **What You Will Be Doing / Responsibilities and Duties:**
• **Customer Consultation & Solution Design**
• - Consult with customers to identify business challenges and recommend tailored M-Files solutions aligned with industry best practices.
• - Lead solution implementations by defining customer requirements and ensuring seamless integration with existing systems and processes.
• - Provide industry-specific guidance to help clients optimize document and knowledge management workflows.
• - Advise on best practices for process automation, compliance, and information governance within targeted industries.
• **Implementation & Enablement**
• - Serve as a project lead on small to mid-sized implementations, ensuring projects are executed on time and meet client expectations.
• - Facilitate training and enablement sessions to empower customers to maximize the value of their M-Files solutions.
• - Collaborate with sales teams to support pre-sales activities, presenting industry-focused solutions to prospective clients.
• **Collaboration & Continuous Improvement**
• - Partner closely with colleagues across Services, Sales, and Product to ensure customer success and continuous feedback loops.
• - Participate in internal projects to refine delivery methodologies, templates, and documentation practices.
• - Provide feedback on customer needs and industry trends to help shape product innovation and roadmap discussions.
• **Collaboration Opportunities**
• - Partner with Senior Systems Specialists, Solution Architects, and Business Consultants to deliver end-to-end customer success.
• - Work collaboratively with Key Account Managers to align solution delivery with strategic customer goals.
• - Engage with Project Managers and subcontractors in larger customer projects as needed.

Industry Solutions Consultant – Central & Eastern Time Zone Preference

• Work closely with your team in both national and international customer projects
• Supported throughout the project by customer consulting in M-Files projects
• Design and implement advanced M-Files solutions for customers
• Define business requirements with the customer
• Plan system design with the ascertained requirements
• Divide the system design into smaller and manageable implementations
• Choose correct methods of implementation with scalability and maintenance in mind

Senior Solution Architect

Sales Engineer

• Collaborate with sales representatives to provide solution consulting and technical expertise throughout the sales process.
• Assist in qualifying opportunities and managing proof-of-concept (POC) processes.
• Script, configure, and deliver value-driven product demonstrations that clearly communicate business outcomes.
• Deeply understand the M-Files product to explain its value, benefits, and technical details to potential clients.
• Address technical objections and questions raised by prospects with confidence and clarity.
• Identify and recommend solution approaches based on detailed customer discovery and business needs.
• Document technical requirements, integration needs, and overall solutions in collaboration with M-Files’ Services and Implementation teams.
• Build strong relationships with prospects and customers by understanding their needs and tailoring solutions accordingly.
• Partner closely with internal teams, including Services, Product, and Engineering, to ensure a seamless handoff and continued customer success.
• Collaborate with sales teams to advance opportunities, convert customers, and identify upsell potential.
• Provide technical thought leadership that helps maximize customer value and seller confidence.
• Act as a coach and consultant, elevating how sales teams position M-Files’ capabilities.

Sales Engineer – Central & Eastern Time Zone Preference

Account Executive

• Serve as primary point of contact for a portfolio of existing customers
• Drive account expansions through upselling, cross-selling and renewals
• Understand customer business goals, challenges, and product usage to deliver value
• Assess complex technical document management/business process needs and develop comprehensive M-Files solutions
• Conduct online demos and onsite meetings demonstrating the M-Files solution
• Generate sales proposals and negotiate complex sales cycles to close
• Partner with Customer Success, Professional Services, Renewals, Product and other teams to support customer outcomes
• Maintain accurate forecasting and pipeline management using CRM tools (e.g. Salesforce)
• Hold yourself accountable for yearly and quarterly sales targets
• Stay informed on product updates and travel for customer meetings as needed

• Develop and manage the content calendar for product training and value proposition materials, ensuring timely delivery to the GTM teams
• Collaborate with the GTM enablement team to create engaging and effective product training materials aligned to sales plays and GTM priorities
• Partner with product marketing colleagues to ensure value proposition and use case content aligns with overall GTM strategy and messaging
• Deliver field-ready materials that directly address seller needs and customer challenges
• Act as the primary liaison between the product marketing team and GTM teams, driving alignment and communication
• Monitor and analyze the effectiveness of training and collateral, adjusting as needed to improve outcomes
• Provide stakeholders with regular updates on progress, impact, and adoption of enablement programs
• Stay up to date with industry trends and best practices in product marketing and sales enablement
• Participate in regular meetings with the enablement team and other departments to ensure alignment and collaboration
• Partner cross-functionally on the development and implementation of new sales plays and initiatives as needed

Senior Product Marketing Manager, Sales Enablement

Communications

• Own and evolve M-Files’ global communications strategy, ensuring our AI narrative and brand story breakthrough in the market
• Lead external communications (85%), including media relations, PR campaigns, and thought leadership content, with a focus on 70% North America, 15% UK, and 15% rest of world
• Manage and direct external PR agencies to maximize coverage and impact
• Identify thought leadership opportunities and prepare executives for high-visibility forums and public appearances
• Manage communications to key external audiences, including customers, partners, media, analysts, and industry groups
• Partner across Marketing, Branding, Product, HR, Analyst Relations, Events and other teams to ensure integration and message discipline
• Stay current on industry trends, emerging channels, and best practices to continuously innovate and evolve M-Files’ communications strategy
• Drive internal strategic and executive communications (15%) that foster culture, alignment, and engagement across a global workforce
• Report directly to the Chief Marketing Officer and collaborate with Executive leadership, Marketing, Branding, Product teams

Communications Director

• Prospecting, qualifying, and closing new logo opportunities within assigned territories or verticals
• Identifying upsell and cross-sell opportunities within existing customer accounts
• Conducting discovery conversations to understand customer challenges and align M-Files solutions accordingly
• Delivering compelling product demonstrations and lead consultative sales discussions
• Building and managing a strong sales pipeline using CRM tools (e.g., Salesforce)
• Partnering with internal teams (Sales Engineering, Customer Success, Marketing, etc.) to deliver high-quality customer experience
• Generating proposals, leading contract negotiations, and closing deals with multiple stakeholders
• Staying informed on product capabilities, competitive positioning, and market trends
• Traveling for key customer meetings, industry events, or onsite presentations as needed

• Direct Sales team members
• Sales Engineers
• Business Development Representatives
• Professional Services
• Customer Success
• Product Management
• Marketing

Account Executive, CST/EST, Remote, United States

<img src=\"https://workablehr.s3.amazonaws.com/uploads/photos/501951/a33b0e08d360cc5e7a0fa670b5f7b09c.jpg\" width=\"487.98587795604357px\" height=\"auto\" style=\"display:block;margin-left:auto;margin-right:auto;width:487.98587795604357px;height:auto;\">APPLICATION DEADLINE: Friday, August 22nd at 5:00pm central time, we encourage you to apply soon if interested.Who we are:M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance.We help knowledge workers to work smarter.To learn more about us we encourage you to visit our&nbsp;<a href=\"http://www.m-files.com/careers\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external\">company page</a>.To learn more about how we became a Certified Great Place to Work visit,&nbsp;<a href=\"https://www.greatplacetowork.com/certified-company/1419975\" target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external\">Working at M-Files | Great Place to Work</a>. Summary of the role: As an Account Executive at M-Files, you will play a key role in driving revenue growth by identifying, qualifying, and closing new business opportunities, while also expanding existing customer relationships. You will serve as a trusted advisor to prospects and customers, educating them on the M-Files Intelligent Information Management platform and tailoring solutions to meet their unique business needs.This role requires an entrepreneurial mindset, a deep understanding of solution selling, and strong collaboration skills to work cross-functionally with internal teams and stakeholders.What you will be doing/Responsibilities and Duties:<ul> <li>Prospecting, qualifying, and closing new logo opportunities within assigned territories or verticals</li> <li>Identifying upsell and cross-sell opportunities within existing customer accounts</li> <li>Conducting discovery conversations to understand customer challenges and align M-Files solutions accordingly</li> <li>Delivering compelling product demonstrations and lead consultative sales discussions</li> <li>Building and managing a strong sales pipeline using CRM tools (e.g., Salesforce)</li> <li>Partnering with internal teams (Sales Engineering, Customer Success, Marketing, etc.) to deliver high-quality customer experience</li> <li>Generating proposals, leading contract negotiations, and closing deals with multiple stakeholders</li> <li>Staying informed on product capabilities, competitive positioning, and market trends</li> <li>Traveling for key customer meetings, industry events, or onsite presentations as needed</li> </ul>Key Interfaces to Other M-Files Roles: <ul> <li>Direct Sales team members</li> <li>Sales Engineers</li> <li>Business Development Representatives</li> <li>Professional Services</li> <li>Customer Success</li> <li>Product Management</li> <li>Marketing&nbsp;</li> </ul>

Account Manager

• APPLICATION DEADLINE: Friday, August 22nd at 5:00pm central time, we encourage you to apply soon if interested.\n• Who we are: M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance.\n• We help knowledge workers to work smarter.\n• To learn more about us we encourage you to visit our company page.\n• To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.\n• Summary of the role: As an Account Manager at M-Files, you’ll play a key role in nurturing long-term customer relationships and driving revenue growth within our existing customer base. You’ll act as a strategic advisor, uncovering opportunities to expand product adoption, deliver value, and ensure customer satisfaction and retention.\n• This role requires excellent relationship management, solution selling, and communication skills, as well as the ability to work cross-functionally to support customer success and growth initiatives.\n• What you will be doing/Responsibilities and Duties:\n• Serving as the primary point of contact for a portfolio of existing customers\n• Driving account expansion through upselling, cross-selling, and renewal strategies\n• Understanding each customer’s business goals, challenges, and product usage to deliver ongoing value\n• Partnering with Customer Success, Professional Services, and Product teams to support customer outcomes\n• Identifing at-risk accounts early and coordinate retention strategies\n• Conducting regular account reviews and success check-ins\n• Maintaining accurate forecasting and pipeline management using CRM tools (e.g., Salesforce)\n• Staying informed on M-Files product updates, roadmap, and new capabilities to share with customers\n• Traveling for customer meetings or QBRs as needed\n• Key Interfaces to Other M-Files Roles:\n• Direct Sales team members\n• Sales Engineers\n• Business Development Representatives\n• Professional Services\n• Customer Success\n• Product Management\n• Marketing

Project Manager

• APPLICATION DEADLINE: Tuesday, August 26th at 5:00pm central time, we encourage you to apply soon if interested.\n• Who we are: M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance.\n• We help knowledge workers to work smarter.\n• To learn more about us we encourage you to visit our company page.\n• To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.\n• Summary of the Role: The Project Manager will manage projects that are aimed at delivering M-Files solutions to customers.\n• Responsibilities and Duties: Deliver customer projects on schedule and with high customer satisfaction and quality, while ensuring the defined budget and work effort objectives are met. Project manager achieves these goals by:\n• In the project sales phase\n• Planning the project so that it can be delivered to meet the defined objectives\n• Co-operating with Solution Architect to ensure that the delivered solution has been defined so that relevant details of delivery, as well as effort estimation, have been properly addressed\n• Co-operating with Sales to ensure that project budget is sufficient to enable needed level of resourcing\n• Co-operating with Manager/Director, Services in relevant region, to indicate the needed resourcing for the project, and to ensure such resource will be available\n• Co-operating with Subcontracting Manager, to ensure the needed subcontracted deliveries can be acquired\n• In the project execution phase\n• Ensuring the needed consulting, Product Development (PD) and subcontracted resources are available for the project\n• Establishing the project work practices, meetings and required means of communication\n• Ensuring that the roles, responsibilities, expectations for each of the project stakeholders have been understood and acknowledged\n• Defines the tasks allocated to the project team and external stakeholders, and follows up their completion\n• Establishes and maintains the required (sufficiently high) level of communication and transparency with the customer\n• Ensuring any deviations to project goals and targets are addressed and resolved in a timely manner\n• Handling any scope change requests, and ensures that the impact of the changes is analyzed, and the changes get approved along with their impact on project schedule and cost\n• Driving project into completion and get the deliveries approved by the customer\n• Travel could be as high as 25% or more\n• Collaboration Opportunities: Reports and escalates project delivery issues to, and gets guidance from, Team manager or Director, Project Management Office. Also raises subcontracting needs to Subcontracting Manager and co-operates in subcontractor selection and managing the subcontracting.\n• Co-operates with Sales (Sales Manager, Key Account Manager) in projects.\n• Co-operates with Manager/Director, Services in relevant region to receive needed consulting resources for projects.\n• Co-operates with SW Team Manager (Customer Projects, PD), to receive needed PD tasks for the projects.\n• Co-operates with Service Managers to plan and execute transition from the project to service management\n• Key Competencies: ...\n

Senior Product Manager, AI

Service Manager

Senior Product Marketing Manager, Industry Solutions – Manufacturing

Industry Solutions Consultant – Central & Eastern Time Zone Preference

Senior Solution Architect

Sales Engineer – Central & Eastern Time Zone Preference

Account Executive

Senior Product Marketing Manager, Sales Enablement

Communications Director

Account Executive, CST/EST, Remote, United States

Account Executive

Account Manager

Project Manager, Remote, CST/EST