M-Files

AI Engineer

• Own and refine the overarching AI platform story, with special emphasis on context-first document management, AI and agentic automations, scalability, security, and extensibility.
• Define differentiated messaging and value propositions for platform capabilities across personas and industries.
• Define differentiated FedRAMP messaging and value propositions for platform capabilities across personas and industries while supporting related content programs.
• Ensure consistency and clarity of AI platform-level messaging across all marketing, enablement, and sales touchpoints.
• Lead platform feature releases, orchestrating cross-functional launch strategies for AI, cloud, and core platform enhancements.
• Partner with Product Management to influence roadmap decisions based on market opportunity, customer needs, and competitive insights.
• Drive content strategy for platform launches, including pitch decks, solution briefs, whitepapers, demos, customer stories, webpages, and sales tools.
• Own competitive and market intelligence for platform-level capabilities, especially in AI-driven information management and cloud content services.
• Identify market trends, customer pain points, and emerging competitors to guide product and GTM strategy.
• Deliver actionable insights to Sales, Product, and Executive teams.
• Partner with Sales Enablement to ensure clear understanding of platform capabilities, differentiation, and value drivers.
• Support customer-facing teams with platform-level messaging guides, battlecards, objection handling, and training content.
• Collaborate with cross-functional teams to position M-Files as an industry leader in AI-powered information management.
• Represent M-Files in webinars, events, analyst briefings, and customer engagements as a platform subject-matter expert.

Senior Product Marketing Manager, M-Files AI Platform, Cloud

Customer Success Manager

• Own and grow a portfolio of mid-market customers, ensuring long-term success, retention, and expansion
• Build and maintain trusted relationships with executive sponsors and key decision-makers within customer organizations
• Drive customer value realization by aligning M-Files solutions to customer business objectives and success metrics
• Lead strategic account planning, including success plans, executive business reviews, and long-term roadmaps
• Proactively identify risks, manage escalations, and mitigate churn through early intervention and structured engagement
• Identify and drive upsell and cross-sell opportunities in close collaboration with Sales
• Partner with Professional Services during onboarding and key milestones to ensure smooth implementation and strong user adoption
• Act as a senior escalation point and advocate for the customer across Product, Support, Sales, and Services
• Bring structured customer feedback and insights into the organization to influence product direction and service improvements
• Support the development of Customer Success best practices and mentor other team members where appropriate

Sales

• Lead the Vertical Solutions AE team to meet or exceed sales targets within assigned territory
• Provide coaching and enablement to drive adoption of M-Files Sales Framework and solution-based selling strategies
• Partner with People & Culture on recruitment, onboarding, and performance management for AEs covering Central, West, and Southwest territories
• Develop and implement territory plans, ensuring coverage and resource allocation align with opportunity potential
• Manage and validate pipeline forecasts, ensuring accuracy in CRM
• Work cross-functionally with Marketing on campaigns that align to solution positioning and territory-specific needs
• Support the team in navigating complex enterprise sales cycles, including proposals, pricing, and contract negotiations
• Communicate market feedback and competitive intelligence to senior leadership and Product teams
• Collaborate with Customer Success to drive account penetration and expansion post-sale

Sales Director, Vertical Solutions

General

• Consulting with direct customers and M-Files partners in M-Files projects
• Supporting customers in developing their business processes with the use of our product
• Defining business requirements with the customer and planning a system design with the ascertained requirements
• Choosing the correct methods of implementation with scalability and maintenance in mind to ensure high customer value throughout the solution's lifecycle
• Participating in the continuous development of implementation practices
• Working in significant projects that change the way customers do business in a digital, work-from-anywhere world!

Senior Systems Specialist

Solutions Engineer

• Consult with customers to identify business challenges and recommend tailored M-Files solutions that align with industry best practices.
• Lead solution implementations by defining customer requirements and ensuring seamless integration with existing systems and processes.
• Provide industry-specific guidance to help clients optimize document and knowledge management workflows.
• Facilitate training and enablement sessions for customers, ensuring they maximize the value of M-Files solutions.
• Collaborate with sales teams to support pre-sales activities and present industry-focused solutions to prospective clients.
• Serve as a project lead on small to mid-sized implementations, ensuring timely execution and customer satisfaction.
• Advise on best practices for process automation, compliance, and document management within targeted industry verticals.

Industry Solutions Consultant

Financial Planning and Analysis

• **What You'll Be Working On**
• Financial Reporting & Analysis
• - Prepare and distribute recurring monthly and quarterly management reporting packages
• - Create and maintain financial reporting inventories and processes that support efficient decision-making
• - Perform ad hoc financial analyses related to profitability, expenses, cash flow, headcount, and other key business metrics
• - Synthesize findings into clear, actionable insights for business leaders and executives
• Performance Metrics & Business Insights
• - Develop and monitor KPIs that help measure company performance and operational effectiveness
• - Identify trends, risks, and opportunities through financial and operational data analysis
• - Support leadership teams with financial insights that inform strategic decision-making
• - Contribute to reporting that provides visibility into business performance across functions
• Planning & Forecasting
• - Support budgeting, forecasting, and broader financial planning activities
• - Assist with scenario modeling and analysis to evaluate business performance and growth opportunities
• - Partner with stakeholders to gather information, challenge assumptions, and improve planning processes
• Cross-Functional Partnership
• - Collaborate with teams across Sales, Services, Marketing, People & Culture, Finance, and Business Technology to gather information and improve reporting quality
• - Support operational efficiency initiatives through data analysis and financial insights
• - Contribute to monthly accounting close and reporting activities
• - Assist in the preparation of analyses and materials used for executive and board-level discussions
• **How We Work Together**
• We're a collaborative team that values curiosity, ownership, and continuous improvement.
• - Business Partnership: We work closely with teams across the company and believe the best financial insights come from understanding the business behind the numbers.
• - Ownership: We take pride in delivering accurate, meaningful analysis and following through on commitments.
• - Continuous Improvement: We're always looking for ways to simplify processes, improve reporting, and help the business make better decisions.
• - Growth Mindset: We value people who ask thoughtful questions, embrace new challenges, and are eager to learn.

Senior Financial Analyst

Manager

• **Summary of the Role**
• The Strategic Alliance Manager (SAM) works across M-Files to drive sales and business growth by developing new and expanding existing business opportunities through strategic partnerships and partner ecosystems.
• As the primary M-Files leader for assigned partners, you will be responsible for growing revenue, strengthening business development efforts, and building executive-level relationships while leading the development and execution of solutions, programs, and initiatives that support mutual growth objectives.
• This role requires a deep understanding of partner ecosystems, strong sales and business development expertise, and the ability to align partner strategies with M-Files objectives. You will work cross-functionally across Sales, Marketing, Product, Services, and Executive Leadership to accelerate growth, increase partner adoption of M-Files solutions, and position M-Files as a preferred technology partner.
• **Partner Growth & Business Development**
• - Drive revenue growth across assigned partners supporting all sales motions, including sell-through, sell-with, sell-to, and managed services models.
• - Develop and execute growth plans that align partner objectives with M-Files business goals.
• - Identify, qualify, and create new business opportunities while continuing to expand existing partner relationships.
• - Increase M-Files share of partner wallet and partner adoption across the M-Files product portfolio.
• - Demonstrate a strong sense of urgency and accountability for growing joint partner business.
• **Partner Ecosystem Leadership**
• - Leverage deep experience across partner ecosystems, including Global and Regional Systems Integrators, Independent Software Vendors (ISVs), Distributors, Resellers, and Managed Service Providers.
• - Build and sustain trusted relationships across all levels of partner organizations.
• - Align partner strategies with M-Files objectives and drive adoption of M-Files as a preferred technology platform.
• - Lead the identification and development of cross-partnership ecosystem opportunities and solutions.
• **Sales & Revenue Execution**
• - Meet or exceed quarterly and annual sales objectives.
• - Drive sales process execution, opportunity progression, forecasting accuracy, and successful closure of partner-influenced opportunities.
• - Maintain accurate forecasts and provide real-time updates to leadership regarding pipeline performance and business progression.
• - Develop and execute compelling business plans that differentiate and strengthen the value of M-Files solutions.
• - Lead virtual teams in creating and executing winning value propositions that align customer, partner, and M-Files business objectives.
• - Coach joint sales teams on effective sales strategies and opportunity management.
• **Strategic Planning & Market Development**
• - Anticipate market, industry, and technology trends and use those insights to identify growth opportunities.
• - Stay informed on partner business priorities, IT initiatives, and industry challenges to drive strategic business development efforts.
• - Develop and maintain Partner Business Plans that accelerate long-term growth opportunities.
• - Identify and drive new programs, business models, and go-to-market initiatives that support business growth.
• **Solution Development & Innovation**
• - Lead the identification of potential joint partner solutions and engage M-Files resources to develop innovative offerings.
• - Leverage knowledge of the M-Files portfolio to create differentiated end-to-end solutions that address customer needs.
• - Analyze business drivers, market opportunities, and risks to support the development of scalable growth strategies.
• - Champion projects that support long-range strategic goals and objectives for both M-Files and its partners.
• **Partner Relationship Management**
• - Establish strong professional relationships and credibility with partner executives and key stakeholders.
• - Serve as a trusted advisor on joint go-to-market strategies and partner growth initiatives.
• - Clearly articulate M-Files value propositions and business outcomes to both business and technical audiences.
• - Act as the internal advocate for assigned partners while representing M-Files externally.
• - Maintain a high level of partner loyalty, trust, and engagement.
• **Technology Leadership & Industry Expertise**
• - Serve as a trusted advisor to partner technology and business leaders.
• - Demonstrate thought leadership by helping partners apply technology to address evolving business challenges.
• - Influence partner technology strategies to include M-Files as the technology of choice.
• - Drive adoption of M-Files solutions across partner technical teams, industry vertical teams, and partner-led customer engagements.
• - Leverage expertise across multiple industry verticals to identify new growth opportunities and create additional value for partners and customers.
• **Leadership & Cross-Functional Influence**
• - Provide leadership and direction to diverse, global, and decentralized virtual teams.
• - Serve as a coach, mentor, and trusted advisor to internal stakeholders and partner communities.
• - Drive process improvements and contribute to the development of new methods, programs, and business models.
• - Act as a strategic contributor to the ongoing evolution of M-Files' partner ecosystem and growth strategy.

Strategic Alliance Manager

Procurement

• Own day-to-day IT procurement operations — hardware and laptop purchasing, purchase orders, supplier coordination, and delivery and asset handoff. You are the reliable operational owner the business can depend on.
• Build and run SaaS cost management — maintain a complete inventory of SaaS applications and licenses, own the renewal calendar, monitor usage and spend, and surface right-sizing and consolidation opportunities before money is wasted.
• Co-develop IT procurement categories with IT leadership — structure spend into clear categories, and help define per-category sourcing strategy, preferred-vendor frameworks, and purchasing standards.
• Prepare and run vendor and contract negotiations — build the business case, drive renewals and new contracts to closure, and capture savings. Senior leadership backs you on high-value or complex deals.
• Own procurement governance and process — the PO and approval workflow, spend visibility, vendor master data, and a single source of truth for contracts and renewal dates.
• Partner across functions — with Finance and RevOps on SaaS budget, forecasting, and cost allocation; with Security and Legal on vendor risk, data processing agreements, and compliance.
• Make value visible — track and report delivered savings, cost avoidance, and the renewal pipeline to leadership.
• Turn ad-hoc into repeatable — convert informal, person-dependent purchasing into scalable process that the organization can rely on without heroics.

IT Procurement Manager

Growth Marketing

• **What You'll Be Working On**
• **Campaign & Event Execution**
• - Working for, and collaborating with, the Senior Growth Marketing Manager, and collaborating to plan and bring to life field events like executive dinners, roundtables, and webinars — you'll own the logistics and make the experience great for everyone involved
• - Research and book venues, catering, and meeting spaces that set the right tone
• - Send invitations, confirmations, and follow-up communications to prospects and customers
• - Keep event registration, attendee lists, and pre/post-event details organized and running smoothly
• - Support coordinated sales outreach initiatives by helping prepare lists and materials
• **Data & CRM Management**
• - Keep lead, contact, and account data accurate and up to date in Salesforce.com — your attention to detail makes the whole team more effective
• - Log inbound leads and event attendees into the CRM promptly after activities
• - Support HubSpot workflows by updating records, tagging contacts, and maintaining clean data
• - Pull reports and dashboards to help the team track campaign performance and engagement
• **Outreach & Prospect Communications**
• - Send outbound email invitations and nurture sequences to targeted prospect lists
• - Partner with SDRs to make sure event leads get timely, thoughtful follow-up
• - Help organize and maintain prospect and account contact lists for campaigns
• **Campaign Operations & Logistics**
• - Coordinate with vendors, manage shipments, and make sure event materials arrive where they need to be
• - Track budgets, purchase orders, and receipts for events and campaigns
• - Contribute to campaign briefs, one-pagers, and supporting materials
• - Keep project timelines and task trackers current so the whole team stays aligned
• **AI-Assisted Execution**
• - Use AI tools (like ChatGPT and Claude) to draft communications, summarize research, and assist with content — we embrace smart tools that help us work better together
• - Help surface campaign performance insights using AI assistance, feeding learnings back to the team
• **How We Work Together**
• We're a team that genuinely looks out for one another. You'll never be figuring things out in isolation — there's always a colleague ready to collaborate, share context, or brainstorm a better approach.
• - **Shared Ownership:** Everyone on the team takes pride in what we build together, from the big strategy down to the details that make campaigns actually work
• - **Open Communication:** We talk to each other early and often — surfacing questions or challenges is encouraged, not penalized
• - **Growing Together:** We're invested in your development, and we'll help you build skills in ABM, demand generation, and sales-aligned marketing along the way
• **How We'll Know We're Winning Together**
• - Events and campaigns run smoothly — because logistics, communications, and coordination are in great hands
• - Leads and hand raisers are entered into Salesforce accurately within 24 hours of activities
• - Invitations and follow-ups go out on schedule and reflect the M-Files brand with care
• - Data in Salesforce and HubSpot is clean, current, and helpful to our sales partners
• - The team feels supported, with issues surfaced early and projects moving forward