LumApps

Customer Success Manager

• Be the voice of your customers.
• Manage a large portfolio of accounts, focusing on growing adoption, ensuring retention, expansion and satisfaction.
• Leverage our data on customers in your portfolio to determine which customers to prioritize and proactively reach out to address their issues.
• Partner with customers to understand their strategic goals, priorities, and desired business outcomes.
• Work with them to build and execute on a success plan and key performance indicators.
• Provide coaching and best practices to improve the adoption and expand usage into new use cases
• Interact and engage with customers on all levels and different personas.
• Work closely with your Account Manager counterpart to develop a joint success plan for your customers and identify expansion opportunities within your customer portfolio
• Drive accountability for deliverables internally and among customer teams to create a sense of ownership and get things done.
• Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations to address your customers’ needs.
• Contribute continuously to the overall improvement of internal processes.

Learning Customer Success Manager

Marketing

• Build and lead the EMEA field marketing strategy aligned with sales goals and territory needs.
• Develop and execute regional campaigns including in-person and virtual events, executive programs, and account-based initiatives, in close collaboration with the Growth Marketing team.
• Align tightly with EMEA sales leadership to prioritize target accounts, territories, and pipeline acceleration strategies.
• Drive customer advocacy and expansion through targeted programs, testimonials, case studies, and references.
• Partner with Customer Success and Product Marketing to support onboarding, retention, and upsell initiatives.
• Work closely with partner marketing to define and execute the strategy for EMEA, in collaboration with the Strategic Partner team.
• Create joint campaigns and programs with key partners (e.g., cloud providers, resellers, SI/channel).
• Manage, mentor, and grow a high-performing team.
• Partner with Brand, Content, and Growth Marketing leaders.
• Bring strong planning, pipeline forecasting, and budget discipline to ensure team efficiency and ROI.

Director, Field & Customer Marketing EMEA

Recruitment

• Collaborate with existing teams to address LumApps' HR challenges.
• Post, update and monitor job openings across our various job boards.
• Source and headhunt candidates via LinkedIn to find the best profiles for LumApps.
• Review applications and conduct screening/qualification interviews.
• Coordinate the full recruitment process in French and/or English (scheduling interviews, liaising with candidates and hiring managers).
• Contribute to delivering the best possible candidate experience.
• Maintain and nurture our pool of qualified talent in our ATS (Applicant Tracking System).
• Participate in or produce video content about roles or employee testimonials: interviewing people, defining and validating scripts, filming, etc.
• Propose content for publication on our internal communication platforms.
• Work closely with the Marketing & Communications team to share creative messages on our social channels to raise brand awareness and position LumApps as an employer of choice.

Talent Acquisition Specialist – Paris, Lyon

Technical Customer Success

• Guide enterprise clients through the technical setup of LumApps, ensuring seamless integration with their existing IT infrastructure.
• Use Python to automate data migrations, develop custom scripts for API interactions, and build bridges between LumApps and third-party tools.
• Collaborate closely with the Product and Engineering teams to advocate for client needs, providing feedback on API documentation and feature requests.
• Translate business requirements from HR or Communication departments into technical specifications and scalable solutions.

Customer Success Engineer

Learning and Development

• Deliver training to customers tailored to their use cases and help enhance our training offering based on customer needs.
• Provide product training to our Partners to enable them on our LumApps solutions.
• Enable new Lumies (PS, CSM, Sales) on our LumApps solutions.
• Produce internal and external learning materials and resources, working closely with our Product team to engage the LumApps ecosystem in our product vision and evolution.
• Contribute to our Partner and Customer Community (The Hive) by sharing tips, best practices, and useful documentation.
• Relay internal and external feedback to our Product team, contributing to product evolution.
• Contribute to our LumAcademy project by building relevant learning paths and a knowledge base for our Customers, Partners, and Lumies.

Training Manager

Product Manager

• Define the product vision and strategy for how employees and managers coordinate workplace resources (rooms, desks, lockers, and beyond), spaces and office experiences across hybrid and on-site environments.
• Own the team roadmap, prioritizing high-impact opportunities, making trade-offs, and coordinating dependencies across the platform.
• Understand your users deeply, translating real-world coordination challenges into simple, scalable product solutions.
• Deliver value quickly, partnering with Engineering and Design to ship and iterate on features that drive adoption and measurable impact.
• Drive business impact, partnering with Product Marketing, Sales, and Customer Success to inform pricing and packaging, and identify opportunities that unlock revenue, expansion and long-term product adoption.
• Ensure platform integration, connecting booking experiences with workflows, tasks, and automation capabilities to create a seamless end-to-end experience.

Senior Product Manager – Bordeaux, Lyon, Paris

Product Marketing

• Act as a trusted advisor to leaders (VPs and Directors) in EMEA and JAPAC to ensure leadership behaviors align with our global cultural ambitions.
• Collaborate on Organization Design to support rapid scaling and post-merger integration.
• Drive the Culture Compass within your scope, ensuring values are lived and teams are moving in the right direction.
• Design and execute a "Stay Strategy" to reduce turnover and increase engagement.
• Manage the Employee Lifecycle from world-class onboarding to impactful offboarding.
• Use Employee Voice (engagement surveys) to diagnose "leaks" and build concrete action plans.
• Lead performance cycles, talent density mapping, and succession planning.
• Coach managers on radical candor, feedback, and individual development plans.
• Implement DEIB (Diversity, Equity, Inclusion & Belonging) programs to foster an inclusive workplace.
• Design high-impact communication strategies to ensure transparency during organizational shifts.
• Act as a bridge between HQ and regional offices to ensure a consistent "One-Team" mission.

HR Business Partner – GTM Teams, EMEA/JAPAC

Marketing Operations

• Ensure we're capturing the right signals across the funnel - intent and engagement, not just clicks and form fills
• Set up and maintain Google Tag Manager across our web properties, including conversion signals for paid and organic channels - this is a must-have skill for this role
• Manage our consent management platform and keep it aligned with privacy requirements
• Keep HubSpot and Salesforce campaign attribution accurate
• Own the health of our key tool integrations: 6sense, Goldcast, Reachdesk, and connected platforms
• Evaluate and lead the technical setup of new tools as the stack evolves; integration requirements, configuration, documentation
• Support the rollout and documentation of new tools as the stack evolves
• Identify where the marketing team is spending time on repetitive manual work and fix it
• Build lightweight automations using no-code and low-code tools (n8n, Zapier, Make, or similar)
• Explore and implement AI tools that save the team time - prompting, workflows, content ops
• Share what you build and what you learn - upskilling the team is part of the job

Marketing Ops Manager – Tech & AI

• Set up and maintain Google Tag Manager across our website
• Manage our consent management platform setup
• Keep HubSpot and Salesforce campaign attribution accurate
• Own the health of our key tool integrations
• Evaluate and lead the technical setup of new tools
• Build and maintain marketing performance dashboards in HubSpot
• Identify where the marketing team is spending time on repetitive manual work
• Build lightweight automations using no-code and low-code tools
• Explore and implement AI tools that save the team time
• Share what you build and what you learn

Marketing Technology Manager

Revenue Operations

• Lead and coordinate strategic initiatives aligned with business plan (e.g. Growth levers, ICP operationalization)
• Define, maintain, and analyze commercial metrics across lifecycle stages; ensure single source of truth for leadership insights and derive action plans
• Partner with VP RevOps, CFO and Business Leaders to define and operationalize annual revenue model, ensuring target alignment
• Plan and execute AI initiatives aligned to Company and GTM strategy across RevOps Pillars, coordinating with internal / external resources
• Represent RevOps in CRO forums, ensuring clear communication of priorities, KPIs, and progress to support and unblock org
• Ensure cross-pillar coordination across Technology, Process, Execution, and Strategy through OKRs and leadership cadence

Senior RevOps Manager

• Act as a trusted advisor to leaders (VPs and Directors) in EMEA to ensure leadership behaviors align with our global cultural ambitions.
• Collaborate on Organization Design to support rapid scaling and post-merger integration.
• Drive the Culture Compass within your scope, ensuring values are lived and teams are moving in the right direction.
• Design and execute a "Stay Strategy" to reduce turnover and increase engagement.
• Manage the Employee Lifecycle from world-class onboarding to impactful offboarding.
• Use Employee Voice (engagement surveys) to diagnose "leaks" and build concrete action plans.
• Lead performance cycles, talent density mapping, and succession planning.
• Coach managers on radical candor, feedback, and individual development plans.
• Implement DEIB (Diversity, Equity, Inclusion & Belonging) programs to foster an inclusive workplace.
• Design high-impact communication strategies to ensure transparency during organizational shifts.
• Act as a bridge between HQ and regional offices to ensure a consistent "One-Team" mission.

Senior HR Business Partner, GTM Teams – EMEA

Consultant

• Embed with customers to map complex data environments and identify high-friction business workflows, such as HR onboarding or IT support.
• Build proof-of-concept AI Agents and integrations using public APIs, webhooks, and LLMs that plan, decide, and act within the LumApps ecosystem.
• Architect the middleware and custom connectors required to bridge LumApps AI with systems like SAP, Workday, or ServiceNow.
• Act as the vanguard for our Core R&D team. You will identify systemic integration patterns in the field and contribute code (PRs) to harden and evolve our core platform, as well as abstract your custom solutions into scalable, repeatable "Industry Vertical Packs."
• Create "plug-and-play" integration templates, code snippets, and technical articles to showcase best practices and enable our broader ecosystem.

Junior Solution Consultant

• Générer du pipeline
• Définir et piloter la stratégie marketing sur la France et les pays francophones (Benelux, Suisse romande), en lien avec les objectifs de revenu
• Identifier les comptes cibles, construire des stratégies d'acquisition ciblées : ABM, campagnes sectorielles, activation digitale
• New business : Travailler avec les Account Managers sur des initiatives d'upsell et cross-sell sur le parc existant
• Être responsable du pipeline généré côté marketing
• Collaborer étroitement avec les équipes commerciales
• Travailler au quotidien avec les AE, SDR et AM en véritable business partner
• Co-construire les plans d'action par segment et par compte stratégique
• Assurer des handovers structurés : contexte de campagne, ICP ciblé, messaging, recommandations de follow-up
• Contribuer directement à l'accélération des deals en cours
• Piloter le field marketing et les événements
• Concevoir et exécuter les événements : salons tiers, formats propriétaires (petits-déjeuners, dîners, webinaires), activations premium sur comptes cibles
• Choisir les bons formats pour les bons comptes, pas du volume, de la pertinence
• Gérer la coordination des prestataires et parties prenantes, de bout en bout
• Construire et défendre la stratégie marketing France
• Définir le plan marketing semestriel (cibles, canaux, budget, KPIs) et le présenter en interne
• Identifier les segments prioritaires, adapter les approches en fonction des insights terrain
• Être force de proposition dans un environnement en construction, ce poste n'est pas un poste d'exécutant
• Remonter les insights terrain aux équipes globales (brand, campagnes intégrées, growth)
• Mesurer, reporter, optimiser
• Suivre les indicateurs clés : pipeline généré, conversion, impact sur le revenu
• Produire un reporting régulier, en autonomie, pour les équipes EMEA et la CMO
• Prendre des décisions basées sur la donnée

Country Marketing Manager – Field & Demand Gen Manager

Artificial Intelligence

• Embed with customers to map complex data environments and identify high-friction business workflows, such as HR onboarding or IT support
• Build proof-of-concept AI Agents and integrations using public APIs, webhooks, and LLMs that plan, decide, and act within the LumApps ecosystem
• Architect the middleware and custom connectors required to bridge LumApps AI with systems like SAP, Workday, or ServiceNow
• Act as the vanguard for our Core R&D team, identify systemic integration patterns in the field, and contribute code (PRs) to harden and evolve our core platform
• Create "plug-and-play" integration templates, code snippets, and technical articles to showcase best practices and enable our broader ecosystem

Learning Customer Success Manager

Director, Field & Customer Marketing EMEA

Talent Acquisition Specialist – Paris, Lyon

Customer Success Engineer

Training Manager

Senior Product Manager – Bordeaux, Lyon, Paris

HR Business Partner – GTM Teams, EMEA/JAPAC

Marketing Ops Manager – Tech & AI

Marketing Technology Manager

Senior RevOps Manager

Senior HR Business Partner, GTM Teams – EMEA

Junior Solution Consultant

Country Marketing Manager – Field & Demand Gen Manager

Senior RevOps Manager

Forward Deployed Engineer – LumApps AI