Loopio

Accounts Payable

• Maintain the Accounts Payable subledger
• Vendor setup and maintenance
• Management of the AP inbox including timely and professional responses to vendor inquiries
• Reconcile vendor statements to internal reports
• Review vendor invoice coding and departmental allocation
• 2-Way-Match purchase orders to invoice, identify, and resolve discrepancies
• Process payments to vendors
• Employee expense processing and approval
• Credit card reconciliations and expense processing
• Identify areas for process improvement and working with the team to find solutions
• Support ad-hoc projects and requests across the Finance team

Accounts Payable Specialist – 12 months Contract

Cloud Engineer

• Building, maintaining, scaling, and hardening AWS infrastructure that supports current and future needs of our platform
• Maintain and improve the security posture of Loopio’s infrastructure in order to protect customer data
• Collaborate closely with InfoSec, Architect and Engineering teams to find the best solution for services on the AWS platform
• Automating manual tasks, allowing the team to continue to focus on moving forward: improving our security posture, evaluating new technologies, and helping launch exciting new features
• Participate in strategic platform and technology decisions, including new technologies, cost-savings strategies, and improved process
• Project based work including software upgrades, centralized logging, automated monitoring, automated configuration management, load testing, exploring alternative tools to incorporate into the environment, etc.
• Mentor and coach others, providing technical guidance and helping build an environment of knowledge-sharing and candid feedback
• Playing a supporting role by joining Incident Response and on-call rotations
• Improve both our incident response by simulating failure scenarios, and disaster recovery processes

Senior Cloud Engineer

Product Manager

• You will collaborate closely with UX design, customer experience, and sales partners to gather insights about current and prospective enterprise customer needs in order to deliver the most value to our customers
• You will work closely with our software and AI engineering teams to develop innovative solutions for our customers
• You will own your roadmap and drive strong alignment and excitement across the business and for our customers
• You will actively engage with our enterprise customers, deeply understanding their needs and aligning them with your roadmap
• Along with your pod leads, you will define and own the outcomes you define for your roadmap, delivering meaningful and measurable success for our enterprise customer segment.

Lead Product Manager

Full-stack Engineer

• Lead the development of end-to-end features for Loopio’s web platform
• Drive architectural decisions and system-level designs across teams
• Build technology for bug prevention in software
• Gather user feedback for creating a user-centric experience
• Collaborate closely with Product Managers and Designers to iterate on features
• Mentor and coach teammates to foster knowledge-sharing
• Contribute to AI roadmap with evaluation of third-party models and technical guidelines
• Lead technical design discussions and influence decision-making

Staff Software Developer

Performance Marketing

• Develop and own the demand-generation strategy and goals
• Lead execution of integrated campaigns to attract and convert prospects
• Partner with Sales Leadership and Revenue Operations for market alignment
• Oversee marketing automation, CRM integration, and performance analytics
• Manage budget and resource allocation for demand generation
• Lead and mentor a high-performance demand generation team
• Directly own performance marketing and lifecycle marketing efforts
• Stay current on industry trends and emerging technologies

Director, Performance Marketing

Engineering Manager

• lead and grow multiple engineering pods, including supporting other managers and technical leads.
• foster a high-performing, inclusive engineering culture centered on accountability, autonomy, and craft.
• mentor and develop engineering leaders through coaching, clear feedback, and career investment.
• drive the architecture and evolution of Loopio's document ingestion and processing platform, covering various source documents and customer portal integrations.
• partner with Data and ML teams to integrate AI-powered extraction and understanding models into the import pipeline.
• oversee planning, prioritization, and execution across multiple pods, ensuring delivery against a roadmap that directly impacts customer retention and deal conversion.
• champion high-quality engineering practices including observability, testing, and performance optimization across ingestion and processing systems.
• serve as a key technical voice in strategic planning for the RFX I/O Mission Roadmap.

Director of Software Development

SDET

• Own end-to-end testing for assigned feature areas, including test planning, execution, automation, and sign-off.
• Design, develop, and maintain automated UI test suites using **Playwright** with a focus on reliability and scalability.
• Build and maintain **API tests **to validate backend services, integrations, and data flows.
• Actively participate in requirement reviews and design discussions to identify testability gaps early.
• Analyze test results, investigate failures, and work with developers to resolve issues efficiently.
• Contribute to the team's automation framework, utilities, and shared libraries.
• Assist in defining and refining QA standards, best practices, and test strategies within the team.
• Support release cycles with thorough regression testing and risk-based test prioritization.

Software Engineer in Test, L3

• Execute functional, regression, and smoke testing for enterprise-grade applications across multiple environments.
• Write, maintain, and enhance automated UI test scripts using Playwright.
• Identify, document, and track defects with clear reproduction steps and supporting evidence.
• Participate in sprint ceremonies including standups, planning, and retrospectives, contributing a QA perspective.
• Collaborate with developers and product owners to clarify requirements and define acceptance criteria.
• Assist in maintaining test documentation including test plans, test cases, and test data.
• Contribute to continuous improvement of QA processes and test coverage.

Software Engineer in Test – L2

Customer Success Manager

• Build meaningful relationships with Loopio's Enterprise customers through engaging emails, phone calls, and in-person meetings
• Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
• Partner with customers to develop meaningful plans that feed their long term goals
• Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates
• Manage key metrics that feed into team based goals around retention, growth, and advocacy
• Build engaging “success plays”, email templates, and meeting frameworks to help streamline Customer Success activities
• Execute Loopio training sessions and webinars through online demonstrations
• Measure and action on engagement data through our Customer Health Score framework
• Work with the Product Teams to champion customer insights and stories
• Share Customer Success stories through case studies, blog posts, and internal communication
• Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience

Senior Customer Success Manager, Enterprise

• Lead and define test strategy for complex, high-impact product areas and cross-system integrations.
• Architect, develop, and maintain scalable automated test suites for UI and API layers using Playwright.
• Own and drive API test automation at scale — covering contract testing, end-to-end integration flows, and data validation.
• Evaluate, plan, and execute performance testing to identify bottlenecks, validate SLAs, and ensure system reliability under load.
• Mentor and guide L2/L3 QA engineers — conduct code reviews, pair on complex test scenarios, and help the team level up technically.
• Champion quality engineering best practices — shift-left testing, test pyramid principles, and continuous testing in CI/CD.
• Collaborate with engineering leadership on release readiness, risk assessment, and quality metrics.
• Identify gaps in tooling, processes, and coverage, and lead initiatives to address them.

Senior Software Engineer in Test – L4

• Leading and rapidly building end-to-end features from scratch for Loopio’s web platform
• Proactively build technology to prevent bugs as they come up, because you can’t stand crappy software
• Interact with and gather detailed feedback from our customers because you understand that creating a user-centric experience comes first
• Collaborate closely with our Product Managers and Product Designers in an agile environment to bring features to life and iterate on them based on our customers' feedback
• Mentor and coach others, providing technical guidance and helping build an environment of knowledge-sharing and encouraged feedback
• Contributing to Loopio’s AI roadmap by helping evaluate third-party models, optimising LLM integration patterns, and defining technical guidelines for AI-powered features.
• Comfortable leading technical design discussions and facilitating technical decision making. Experience as a technical lead is a bonus!

Senior Software Developer

Product Designer

• Participate in design critiques, empathy building, and ideation activities
• Be deeply involved in all aspects of product development; work collaboratively with Product and Engineering from ideation & validation through to implementation
• Work with the Product team to collect customer feedback, explore ideas, and perform customer value validation
• Extensive interaction design; you will create prototypes and think through complex workflows
• Regularly conduct tests with customers
• Work closely with our Engineering team to incorporate feedback and technical considerations into your designs
• Contribute to and shape design culture throughout the company
• Contribute to and maintain our design system and design principles

Machine Learning Engineer

• Build and productionize LLM and NLP models across retrieval, summarization, classification, and generative tasks by developing optimized embedding pipelines, prompt strategies, and fine tuning methods while translating experimental prototypes into robust components that consistently perform under production conditions.
• Improve model accuracy, relevance, and robustness through structured evaluation frameworks, systematic error analysis, and iterative experimentation that ensures predictable behavior over time.
• Design and implement scalable ML services and inference pipelines in Python using modern ML frameworks, incorporating efficient serving strategies such as batching, caching, streaming, and performance tuned deployment patterns that meet latency, reliability, and throughput requirements.
• Integrate models with retrieval systems, feature stores, and knowledge sources while applying strong engineering discipline in automated testing, observability, logging, and operational readiness to support durable, maintainable ML systems.
• Contribute to core architectural decisions that balance modeling complexity with performance, maintainability, and long term extensibility.
• Translate complex NLP and LLM product requirements into structured engineering plans with clear milestones while collaborating closely with Product, Engineering, and Applied Science partners to align expectations, remove constraints, and deliver measurable customer impact.
• Participate in technical design reviews and champion improvements in ML engineering practices including deployment standards, model QA, code quality, and operational excellence while providing informal mentorship on modern NLP techniques and scalable model serving.
• Demonstrate strong ownership and attention to detail by driving high quality delivery in a fast moving environment focused on reliability, clarity, and meaningful outcomes.

Senior Machine Learning Engineer – Library

Account Manager

• Leading end-to-end conversations around Renewal negotiations and Expansion opportunities with Mid-Market & Enterprise customers
• Build meaningful relationships with Loopio customers at all levels
• Develop strategies to increase customer engagement and identify opportunities for expansion
• Negotiate contract terms and pricing
• Conduct discoveries and online demonstrations of the Loopio platform
• Generate pipeline through prospecting and outbounding activities,
• Report and maintain an accurate forecast on a monthly/quarterly basis
• Maintain and update account information in Salesforce and manage renewals

Senior Account Manager

• Build meaningful relationships with Loopio's Enterprise customers
• Partner with Customer Enablement Manager for onboarding transition
• Develop plans that feed customers' long term goals
• Increase customer engagement, drive growth, reduce churn, and produce advocates
• Manage team-based goals around retention, growth, and advocacy
• Create customer success plays, email templates, and meeting frameworks
• Execute training sessions and webinars
• Measure engagement data through Customer Health Score framework
• Champion customer insights with Product Teams
• Share success stories through case studies and internal communications
• Collaborate with Support & Services Team for alignment