Loopio

Customer Success Manager

• Build meaningful relationships with Loopio's Mid-Market customers through engaging emails, phone calls, and in-person meetings
• Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to nurture phase
• Partner with customers to develop meaningful plans that feed their long-term goals and adhere to Customer Journeys
• Develop creative strategies to increase customer adoption and produce Loopio advocates
• Collaborate with Account Management team to drive growth and reduce churn
• Manage key metrics feeding team goals around adoption, retention, growth, and advocacy
• Measure and action on adoption data through the Customer Health Score framework
• Work with Product Teams to champion customer insights and stories
• Share Customer Success stories through case studies, blog posts, and internal communication
• Work with Support & Services Teams to ensure alignment and provide a cohesive Loopio experience