Loopio

Manager

• Lead and develop the Solutions Consulting team: Provide coaching, mentorship, and career development to Solutions Consultants, ensuring they consistently deliver high-quality work that aligns with Loopio’s sales strategy.
• Elevate sales effectiveness: Partner with Sales leadership to align presales strategy, messaging, and value delivery, ensuring our team supports AEs in winning complex deals.
• Drive operational excellence: Establish scalable processes for discovery, demos, proof-of-concepts, and technical validation to ensure a consistent, repeatable experience for prospects across commercial, middle market, enterprise and key customer segments.
• Set standards and measure impact: Define success metrics for the SC team (e.g., win rate impact, demo quality, sales cycle acceleration) and continuously monitor performance.
• Champion cross-functional collaboration: Work closely with Product, Marketing, and Customer Success to ensure market feedback is shared, product positioning is tight, and prospects’ technical requirements are addressed.
• Contribute to strategic deals: While leading the team, you’ll also roll up your sleeves to support needle-moving enterprise opportunities, modeling best-in-class planning and technical sales execution.
• Stay ahead of the market: Keep current on competitive trends, industry benchmarks, and best practices in presales to ensure Loopio’s team remains differentiated.

Manager, Solutions Consulting

Business Development Rep

• Prospect and develop existing business upsell opportunities through multi-channel cold outbound calls, emails, and social outreach.
• Identify additional customer champions and business units in Enterprise organizations
• Engage with prospects through emails and phone calls to learn about their needs and get them excited about the Loopio platform
• Qualify leads by conducting high level conversations with executives
• Strategize with team members to innovate & improve the overall sales development process
• Conduct sales development best practices with email, phone, and social drips using enablement technology to connect with new prospects
• Work closely and collaboratively with the Account Management team to develop and implement appropriate prospect communication plans
• Work internally with Account Managers to ensure proper quality and quantity of Loopio demonstrations
• Collaborate with Account Managers on account maps and overall expansion strategy

Business Development Representative – Growth

People Operations

• Develop and implement HR strategies aligned with the company's overall objectives
• Drive business partnership through empowering People Partners
• Collaborate with colleagues in Talent Experience for a seamless candidate to employee experience
• Perform an audit of core HR programs and assess the readiness of current practices
• Drive training and change management across the organization
• Foster a positive and inclusive company culture
• Maintain compliance with employment laws and regulations
• Oversee HRIS systems and tools to streamline HR processes

Director of People Operations

Customer Support

• Provide personalized and relevant assistance to all Loopio users by responding to support tickets and phone inquiries
• Reproduce issues, review logs and internal resources as needed to debug
• Deliver workarounds and solutions to help customers meet deadlines
• Provide both quick and high-quality support via email and phone
• Communicate complex information to customers in an easy-to-understand format
• Create and maintain help center resources for customer self-service
• Document internal learnings and assist teammates in solving tickets
• Participate in training sessions to teach teammates new skills
• Collaborate with the Customer Experience team to deliver value

Customer Support Specialist

Operations

• Identify and implement tools and technologies for enhanced team collaboration, reporting, and execution.
• Collaborate with internal stakeholders to define project scope, success metrics, and execution plans.
• Monitor and report on initiative progress, ensuring timely delivery and continuous optimization.
• Manage campaign processes and improve the efficiency and effectiveness of the marketing ecosystem.
• Lead the development and continuous improvement of marketing processes, workflows, and frameworks.
• Design and implement comprehensive reporting that captures, analyzes, and communicates the full impact of field marketing initiatives, tracking event performance, pipeline influence, revenue contribution, and ROI with clear visibility for leadership.
• Partner with cross-functional teams to integrate planning efforts and align marketing strategies.
• Create and manage multi-touch campaigns through automation tools like HubSpot workflows.
• Establish SLAs with sales for lead handoff and follow-up, supported by automated alerts and task creation.
• Support functional leads with the management and tracking of the marketing budget, including forecasting, reconciliation, and reporting.
• Facilitate team annual planning for strategic goal setting and performance tracking.

Manager, Campaign Operations

Machine Learning Engineer

• Set strategic vision and direction for Agentic Proposal Workflows, ensuring alignment with enterprise priorities to maximize business impact.
• Define and execute the roadmap for the Agentic Proposal Workflows suite, establishing policies and standards while anticipating industry shifts in multi-agent architectures.
• Serve as the executive champion for the Agentic AI Platform, articulating its value to senior stakeholders, influencing enterprise decision-making, and fostering a culture of AI innovation and accountability.
• Set the scientific and technical direction for the ML function, leading advancements in NLP, LLM fine-tuning, generative AI, and agentic systems.
• Oversee architecture and technical strategy for end-to-end ML workflows, including data pipelines, training, deployment, monitoring, and continuous improvement.
• Design and implement intelligent agent workflows, such as reasoning engines, planner-reflector loops, and adaptive feedback pipelines, while adapting emerging research into scalable production systems.
• Build, scale, and mentor a world-class applied science organization across Canada, India, and the UK, including developing future managers and science leaders.
• Foster a high-performing culture centered on ownership, urgency, technical excellence, and continuous learning.
• Oversee planning, prioritization, and execution of ML initiatives, managing dependencies, risks, and alignment with business goals.
• Establish robust evaluation pipelines, golden datasets, and measurement frameworks to ensure rigor and tie outcomes to business metrics.
• Champion operational excellence by embedding observability, drift and bias monitoring, and root cause analysis into ML systems and processes.
• Partner with Product, Design, and Engineering to integrate ML systems into workflows, communicate trade-offs, and deliver measurable customer impact.

Director of Machine Learning

Research Scientist

• Lead research-to-production efforts in NLP, LLMs, retrieval-augmented generation (RAG), multi-agent reasoning, and knowledge graph–driven solutions
• Architect and deploy advanced ML models, including LLM fine-tuning, reasoning agents, and context-aware generation pipelines
• Explore and adapt state-of-the-art research into production-ready prototypes
• Build intelligent workflows that combine agentic planning, tool orchestration, and continuous feedback loops
• Own scope, architecture, and delivery of scalable ML systems that support high-performance content retrieval and personalized answer generation
• Design and integrate knowledge graphs, embeddings, and hybrid retrieval methods to improve coverage and precision
• Build reliable services by combining software engineering fundamentals (Python, APIs, distributed systems) with modern ML frameworks
• Ensure ML systems are production-ready, balancing cutting-edge research with scalability, maintainability, and performance
• Drive end-to-end project plans for modeling initiatives, establish milestones, and ensure timely delivery
• Collaborate with Product, Engineering, and Design to integrate ML capabilities into user-facing workflows and validate outcomes
• Mentor senior engineers and data scientists, building depth in applied ML, NLP, and AI system design
• Represent the ML/AI function in company-wide forums, shaping best practices and long-term roadmap priorities

Staff Applied Scientist

Revenue Operations

• Administer key revenue systems with a focus on Gainsight to meet business objectives and needs
• Identify, scope, test, and implement operational revenue improvement projects, including prioritization and release large-scale updates that scale with the growth of the business
• Provide day-to-day technical support for the revenue teams via help desk tickets
• Translate business requirements from CX into scalable system solutions and automations
• Create and maintain process and technical documentation
• Partner closely with the Scaled Customer Success Team to implement and execute system-driven projects (e.g. journey orchestrators, automation workflows)
• Work cross-functionally with end-users, RevOps, and IT to support go-to-market strategy objectives
• Train and support end users on Gainsight features and workflows, driving adoption across CX and related teams
• Stay current with CX technology best practices and recommend enhancements that improve scalability and impact

Revenue Operations Analyst, CX

Product Marketing

• Report to Loopio’s People Leader and serve as a strategic advisor to GTM leaders across the organization.
• Provide strategic partnership across the employee lifecycle including onboarding, performance management, compensation planning, leave management, promotions, and offboarding.
• Collaborate with Talent Experience to accelerate talent acquisition, internal mobility, and succession planning for GTM roles.
• Partner with People Operations to improve programs/processes (performance enablement, compensation strategy, engagement surveys, total rewards) tailored to GTM.
• Interpret and apply employment legislation across multiple jurisdictions and develop scalable policies.
• Lead and support complex employee relations matters, including investigations.
• Guide GTM leadership through organizational design, team structuring, and change management initiatives.
• Embed DEIB principles into People initiatives and contribute to DEIB strategy.
• Assess team health, identify performance gaps, and implement initiatives to boost productivity, engagement, and revenue impact.
• Deeply immerse in GTM strategy by attending department kickoffs and aligning with revenue targets.
• Mentor and provide HR expertise to People team members.

Senior People Partner, GTM

Customer Success Manager

• Build meaningful relationships with Loopio's Mid-Market customers through engaging emails, phone calls, and in-person meetings
• Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to nurture phase
• Partner with customers to develop meaningful plans that feed their long-term goals and adhere to Customer Journeys
• Develop creative strategies to increase customer adoption and produce Loopio advocates
• Collaborate with Account Management team to drive growth and reduce churn
• Manage key metrics feeding team goals around adoption, retention, growth, and advocacy
• Measure and action on adoption data through the Customer Health Score framework
• Work with Product Teams to champion customer insights and stories
• Share Customer Success stories through case studies, blog posts, and internal communication
• Work with Support & Services Teams to ensure alignment and provide a cohesive Loopio experience