Loopio

Senior Customer Success Manager, Enterprise

Loopio

full-time

Posted on:

Location Type: Remote

Location: Canada

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 CA$105,720 - CA$141,000 per year

Job Level

Senior

About the role

  • Build meaningful relationships with Loopio's Enterprise customers through engaging emails, phone calls, and in-person meetings
  • Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
  • Partner with customers to develop meaningful plans that feed their long term goals
  • Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates
  • Manage key metrics that feed into team based goals around retention, growth, and advocacy
  • Build engaging “success plays”, email templates, and meeting frameworks to help streamline Customer Success activities
  • Execute Loopio training sessions and webinars through online demonstrations
  • Measure and action on engagement data through our Customer Health Score framework
  • Work with the Product Teams to champion customer insights and stories
  • Share Customer Success stories through case studies, blog posts, and internal communication
  • Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience

Requirements

  • 3 years of Account Management, Customer Success or similar experience
  • experience in a SaaS company is a plus
  • experience writing sales proposals or responding to RFPs is a huge plus
  • impeccable written and oral communication skills
  • superb relationship building skills
  • highly organized
  • extremely analytical
  • results oriented
Benefits
  • health and wellness benefits
  • MacBook laptop
  • monthly phone and internet subsidy
  • work-from-home budget
  • ongoing feedback and regular 1-on-1s
  • professional mastery allowance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer SuccessSaaSsales proposalsRFPsdata analysiscustomer engagement strategiescustomer health score frameworktraining sessionswebinars
Soft Skills
written communicationoral communicationrelationship buildingorganizational skillsanalytical skillsresults orientedcreativityteam collaborationcustomer advocacystrategic planning