LogicGate

Technical Account Manager

• Dedicated point of contact responsible for building and maintaining customer relationships
• Act as a trusted advisor to your portfolio of customers
• Own the tracking of customer health and proactively engage at-risk customers
• Support implementation project management and serve as a technical expert
• Ad-hoc knowledge sharing of Risk Cloud best practices
• Ongoing account management including status meetings and strategic meetings
• Conduct training and provide resources for Power Users and end users
• Collaborate cross-functionally with LogicGate teams
• Respond to and support power users and customers

Security Engineer

• Drive decision-making for platform and application security architecture design and implement solutions to complex engineering and security problems.
• Assist in the use of scanning tools and threat modeling to analyze the platform and infrastructure, then prioritize resolutions based on the potential impact.
• Partner with engineers to implement and operate meaningful security checkpoints in our development pipeline
• Take on miscellaneous security initiatives as part of an extremely cross-functional security team, including but not limited to security awareness, deal support, compliance, risk management, investigations, and third-party risk management.
• Working to help automate our processes using the latest tools and AI agentic technologies

Information Security Engineer

DevOps Engineer

• Build New Infrastructure and Support Existing / Engage in developing new solutions and maintaining existing infrastructures within AWS environments.
• Infrastructure as Code / You'll use Terraform to automate and manage cloud infrastructure, build custom modules as needed, and employ Ansible for large-scale automation tasks.
• Continuous Integration and Continuous Deployment / You'll work closely with the Engineering and Information Security teams to deploy, maintain, and operate GitLab CI/CD runners, GitLab infrastructure, and GitLab pipeline code.
• Collaborate with Engineering and Security teams to construct, maintain, and deploy containerized environments using Docker.
• Develop and maintain internal tools using Git-based development workflow, Golang, and Python, enhancing our operational capabilities and automating routine tasks.
• Implement and manage monitoring and logging frameworks, primarily using Datadog, to ensure optimal performance and quick resolution of issues.
• Manage costs, monitor AWS Savings plans, Reserved Instances, Compute Savings Plans, and AWS usage for potential savings and efficiencies.

Software Engineer – DevOps

Account Manager

• Develop a strong understanding of the technology trends in risk management, compliance, cybersecurity and other areas that impact LogicGate and its customers
• Develop a strategy for technology partners that aligns to the LogicGate company vision and the product strategy and build repeatable processes with scaled engagement models
• Identify, evaluate, and negotiate key technology partnerships that will increase the reach of our products and strengthen our product offering
• Dive into market research and data to make decisions that support your strategy and build business cases
• Develop strong relationships with stakeholders across LogicGate’s product, engineering, marketing, sales, and customer success teams to ensure alignment on partner opportunities before, during, and after launch
• Develop go-to-market plans to enable LogicGate’s sellers and partners’ sellers to deliver on technology partnerships and execute on enablement activities
• Identify key decision makers at your prioritized list of partners and build relationships and trust with their teams
• Develop business development strategies for product partnerships and be able to execute
• Clearly articulate the technology partnership strategy and program health to the broader LogicGate team

Technology Partner Manager

• Strategically developing a territory plan for a targeted list of accounts in Salesforce
• Generating new business pipelines primarily by cold prospecting
• Forming strategic sales plans targeting use cases within industry verticals
• Taking customers through the full lifecycle of an opportunity
• Advocating for customers and sharing potential opportunities with the product team
• Leveraging sales enablement tools to measure activities and develop best practices
• Consulting and advising customers on best practices for their use cases on the LogicGate platform
• Delivering world-class customer service in every customer interaction

Territory Manager

Manager

• Own full lifecycle delivery of complex customer implementations and one-time Professional Services engagements for UK customers
• Drive implementations through scoping and holistic project planning during pre-sales and serve as SME for the sales team
• Serve as dedicated project manager for all assigned implementations
• Build and maintain strong relationships with customers and act as a trusted advisor
• Consult with customers to tailor implementation experience and accelerate time-to-value from the Risk Cloud platform
• Provide subject-matter expertise and Risk Cloud product advice to design and build customer applications
• Listen to customer pain points and connect needs to Risk Cloud features with focus on value creation
• Serve as technical and business SME across diverse GRC use cases and Risk Cloud functionality
• Collaborate with sales, solution engineering, customer success, and product teams to ensure alignment and unified customer experience
• Play a key role in building the UK business and driving customer implementation and adoption

Implementation Services Manager

• Lead a team of Technical Account Managers, coaching to high performance, technical excellence and customer-first mindsets
• Support and coach TAMs on customer strategy and develop account plans
• Serve as escalation point for high-priority customer issues and guide resolution
• Support executive customer relationships and provide guidance on complex GRC and Risk Cloud challenges
• Ensure delivery of a world-class experience for TAM customers that drives adoption, renewal, and growth
• Own the end-to-end TAM delivery methodology, refining and scaling processes, playbooks, and customer engagement models
• Document and solve for growing pains in a new and expanding program, establishing repeatable processes and internal standards
• Partner cross-functionally with Professional Services, Implementation, Customer Success, and Sales to create a seamless customer journey
• Help build the long-term vision for LogicGate’s Technical Accounts Team and partner with Sales and Solutions Engineers to articulate TAM value

Technical Accounts Manager

Frontend Engineer

• Lead, architect, and develop features for the Risk Cloud platform.
• Develop and utilize Angular, TypeScript, and other front-end tools to build a market-leading product.
• Write tests and review code to facilitate an efficient dev cycle and prevent bugs.
• Collaborate closely with product managers, designers, engineers, and QA using Agile methodologies to iterate on feature work.
• Optimize the front-end application for speed, reliability, and scalability.
• Balance hands-on development with architectural leadership to ensure scalable, maintainable solutions.
• Advocate for and implement modern engineering best practices (testing-first mindset, frequent releases, iterative development with small feedback loops).
• Produce clear documentation for features and processes.
• Mentor team members and foster cross-functional collaboration to raise the engineering bar.

Senior Software Engineer, Frontend

• Implement tailored integration solutions for customers and own projects end to end
• Design and implement custom integration solutions and build custom connectors and SDKs using Workato as core middleware
• Gather requirements, design, build, deploy, and support integrations
• Serve as Risk Cloud integration expert and advisor in pre-sales conversations
• Become an expert on LogicGate’s REST API and advise customers on leveraging those APIs
• Collaborate with Sales, Solutions Engineering, Product, and Engineering to ensure seamless customer outcomes