Live Nation Entertainment

Operations

• Administering employee engagement, venue staffing and guest service division-wide goals in partnership with the Assistant General Manager and Operations Manager.
• Plan and coordinate processes and activities associated with employee engagement and guest service.
• Partner with front line event staff to create encore moments and ensure service standards are communicated pre-event and demonstrated during and post event.
• Close the venue after shows including picking up waste and properly storing event equipment such as chairs, barricade, Etc.
• Administrator for the guest service, recognition and employee training system(s).
• Administer anniversary service awards and other employee recognition and guest service programs.
• Research best practices and collaborate with management to develop venue opportunities to increase employee engagement and increase guest satisfaction.
• Participate in recruitment events focused on obtaining candidates; support scheduling and execution of hiring events and maintain funnel of candidates.
• Prepare candidates & maintain ongoing communication for onboarding requirements and communicate work schedules/shifts with employees.
• Help facilitate new employee trainings and manage applicable venue service program budget and process vendor invoices.
• Work directly with the Ops Manager and Security Supervisor to perform day of show duties; respond to elevated staff/guest inquiries and concerns regarding shows, artist meet and greet packages, amenities, VIP program and seat upgrades.
• Work through and correct guest concerns and complaints regarding security and customer service-related situations; follow up with Security and Guest Services teams to ensure service standards are met.
• Perform opening/running/closing duties according to Live Nation policy; inform guests of venue amenities & make recommendations.
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues; suggestive selling of venue products and services when applicable.
• Keep current on all Standard Operating Procedures and effectively communicate them to team members; create pre-shift sheet and relay information from management directly to staff.
• Turn in all lost and found articles to Box Office; ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies; ensure proper line of sight maintenance by all staff and security of Back of House areas.
• Lead all pre-shift meetings prior to start of shift; communicate to M.O.D. any issues and work with M.O.D. to resolve guest issues; complete incident reports and collect witness statements; assist MOD with all ejection logs and incident reports.

Operations Assistant

Technical Program Manager

• Own end to end planning and execution ownership for specified team(s)
• Drive architecture discussions and contribute to architecture and design for our data platform and associated tooling
• Build prototypes and proofs of concept for data migration, transformation, and reporting
• Define and execute programs, including writing key documentation such as project charters or program narratives to enable large, distributed, worldwide systems while meeting stringent privacy and compliance requirements
• Partner with Product and Tech Leads to prioritize work, define scope and ensure alignment to our CDS missions
• Manage project intake, estimation, prioritization and capacity planning
• Collaborate with Product to manage requirements, then organize technical efforts
• Work with Data Architects and Engineering to develop accurate, realistic delivery timelines
• Align roadmaps, deliverables, and dependencies across interdependent teams to meet milestones and deliver holistic designs
• Drive cross-functional programs to optimize performance, cost, and reliability of high performance data systems
• Anticipate bottlenecks and use sound judgment to make smart trade-offs; effectively negotiate while being willing to readjust priorities
• Identify and communicate risks; collaborate with subject matter experts to develop and implement risk mitigation plans
• Help remove impediments and overcome challenges to ensure on time delivery
• Identify and quickly resolve changes in scope, schedules and resource requirements
• Break down large, complex projects into manageable phases and deliver measurable, timely results
• Establish and track milestones, schedules and key metrics to ensure visibility and transparency into program health
• Build strong relationships with internal and external partners to enable seamless collaboration
• Ensure open and clear communication regarding product releases, roadmaps, and risks
• Support teams with agile best practices, track delivery performance against committed deliverables
• Work directly in data management and storage systems such as Databricks to measure, track and manage projects through timely delivery

Senior Technical Program Manager – Core Data Services

Security Engineer

• Deploy, configure, and maintain core cybersecurity tools (SIEM, EDR, IDS/IPS, vulnerability management) to support organizational security objectives
• Monitor the health and performance of security tools, applying updates and patches
• Assist in incident response by leveraging security tools to provide accurate data and support threat detection and mitigation
• Troubleshoot and resolve common tool-related issues; escalate complex problems to senior engineers or vendors
• Collaborate with IT and security teams to integrate tools into enterprise systems and automate routine tasks using scripting (Python, PowerShell, or Bash)
• Participate in evaluating tool effectiveness and recommend improvements under the guidance of senior team members
• Document configurations, troubleshooting steps, and workflows to ensure consistency and scalability
• Support management of threat detection tools to create a proactive security environment

Cyber Security Engineer

• Assist in deploying and configuring core cybersecurity tools (e.g., SIEM, EDR, IDS/IPS, vulnerability management) to support the organization’s security objectives
• Collaborate with senior engineers to integrate security tools into enterprise systems, ensuring smooth interoperability and data flow
• Monitor tool health and performance, apply updates and patches, and escalate complex issues when needed
• Review alerts and logs to identify potential misconfigurations or vulnerabilities, escalating findings for further analysis
• Support incident response activities by providing accurate data and tuning tools under guidance from senior team members
• Troubleshoot common tool-related issues and work with internal teams or vendors to resolve them efficiently
• Develop and maintain simple automation scripts (e.g., Python, PowerShell, Bash) to reduce repetitive tasks
• Document configurations, troubleshooting steps, and workflows to promote team scalability and knowledge sharing
• Support the management of threat detection tools to help Live Nation stay ahead of real-world threats and attacks

Engineer, Cyber Security

Network Engineer

• Manage and deliver complex network projects by coordinating across teams to ensure timely and successful implementation of infrastructure solutions.
• Maintain clear and comprehensive documentation to support operational consistency, simplify troubleshooting, and enable effective knowledge sharing.
• Identify and remediate security vulnerabilities across network platforms in coordination with security and compliance teams.
• Engage in major incident response efforts in on-call rotations by participating in triage, root cause analysis, and resolution planning during critical outages.
• Act as an escalation point for 1st-line support teams to resolve complex network issues and guide troubleshooting efforts.
• Perform routine maintenance and implement network changes—including upgrades, configuration adjustments, and software patches—in accordance with change management policies and scheduled maintenance windows to ensure stability and compliance.
• Liaise with cross-functional teams including infrastructure, application, and security groups to coordinate deployments, troubleshoot dependencies, and ensure end-to-end service reliability.
• Support hardware lifecycle processes by coordinating replacements, upgrades, and decommissions to keep infrastructure current and reliable.
• Support network audits (e.g., SOC, PCI) by providing configuration details, control validation, and remediation of any findings.
• Track and analyze capacity metrics to support proactive planning and prevent performance bottlenecks across the environment.
• Monitor network infrastructure to ensure continuous availability, optimal performance, and early detection of potential issues.
• Stay current on emerging technologies and trends to identify opportunities for improvement and introduce innovative practices into the team’s workflow.

Senior Network Engineer

Data Scientist

THE TEAM The Insights and Analytics Team at Ticketmaster is a highly skilled and collaborative team that identifies opportunities for improvements to product features and drives overall revenue by innovating new ways to look at data and providing analysis and insights.
Members of the Insights and Analytics Team partner with business teams across multiple functions including Product, Design, Sales, Marketing, Strategy, & Finance providing analyses covering fan insights, ticket sales, shopping behavior, site analytics, incremental revenue streams, venue/client analysis, and customer lifetime value.
THE JOB We are in search of an experienced analyst who will support Product Analytics and Insights.
As the Manager, Analytics and Insights, you will be responsible for providing actionable data insights that drive product development and enhance the overall fan experience.
You will work with complex data sources, multiple tools, and analytical rigor. You will work with various teams to coordinate analysis and testing efforts.
WHAT YOU WILL BE DOING Collaborate with cross-functional teams to define and measure key digital metrics aligned with business objectives.
Utilize data analysis to uncover trends, patterns, and opportunities, providing actionable insights to inform product strategy.
Lead the development and implementation of analytics tools and methodologies to enhance data-driven decision-making processes.
Work closely with stakeholders to understand business requirements and translate them into analytical solutions.
Build strong relationships with internal stakeholders and counterparts within the Insights and Analytics NA organization.
Partner with the research team to triangulate and understand our fans’ needs and provide actionable insights that help stakeholders make informed business decisions.
Collaborate with stakeholders on testing design and performance reporting.

Manager, Product Analytics and Insights

Customer Support

• This position delivers services to support the client’s day-to-day needs related to the use of ticketing systems and products
• The CSS will be responsible for maintaining agreed upon service levels
• They will follow-up as needed with national teams to ensure we are providing timely problem resolution
• Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades
• Develop and maintain excellent client relationships
• Meet and exceed client service level agreements
• Advise and assist with reporting
• Coordinate upgrades and hardware replacements at client sites
• Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
• Maintain customer contacts to enable accurate tracking and reporting
• Provide high level marketing support on Ticketmaster no-cost solutions
• Provide onsite event support and after hours office support (nights, weekend and potential for travel up to 10%)
• Ticketmaster ONE, Host System & Access Control Support
• Working knowledge of Ticketmaster ONE web portal
• Remain current with new software/product releases for Host, Presence, AccessManager
• Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
• Support season ticketing, Presence/AccessManager/eEntry support customization (rules, exceptions, etc.)
• Assist with client onboarding and ongoing maintenance
• Act as the expert in all facets of Access Control products
• Basic knowledge of event programming as it relates to sales channels and consumer experience
• Knowledge of the Event Base product suite
• Identifies and assist in resolving event programming related errors
• Product Support
• Communicate product updates, new features, and functionality to client base
• Provide support and best practices to the client for all TM products
• Assist with new manifest creation
• Establish any special client MOP types
• Install Archtics on workstations and ticket printers
• Initial and ongoing training of new features and functionality
• Perform DB backups
• Problem Resolution
• Use troubleshooting techniques and tools to identify the root cause of issues
• Research client/customer complaints about service levels
• Work with National support groups to expedite problem resolution
• Troubleshoot software and hardware issues – Archtics/Host/Presence/AM
• Coordinate networking issues between client IT and TM Field Technology
• Balance Audits/Settlement issues
• Resolve issues with Customer Service for events with problems and/or special circumstances
• Communicate across departments for resolution on Archtics server issues
• Our job descriptions evolve with our business need and priorities.

Client Support Specialist

Chief Marketing Officer

• Work-from-home Regional Marketing Director for Live Nation Concerts responsible for arena, stadium and amphitheater shows
• Coordinate with local teams, promoters, partners and artist marketing representatives to prepare, present and execute marketing campaigns
• Manage and develop a small team of Marketing Managers and/or Marketing Coordinators
• Create impactful promotions using regional media partners and manage multiple event advertising budgets
• Compile and share audience and artist demographic data to inform marketing plans
• Identify and activate strategic marketing partners and coordinate street team and grassroots efforts
• Partner with the Venue Marketing team to maximize show awareness on socials, in emails, on websites and in venue
• Ensure all necessary show marketing information is input into Live Nation proprietary marketing tools and provide post-show analytics recaps
• Coordinate multiple teams for advertising, PR, media events and content creation and provide day-of-show event coverage as necessary

Regional Marketing Director

Backend Engineer

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
THE ROLE As the Chief Architect, you will be a strategic technical leader, tackling complex security, cloud, and enterprise architecture challenges at a global scale.
Guide the development of enterprise architecture & IT capability improvement roadmap, prioritizing resiliency, compliance, and technology costs.
Design, implement and lead the solution architecture process across impacted domains, enabling reliability, security and fit-for-purpose for key business initiatives.
Partner with Cybersecurity and IT teams to guide the technical design and implementation of key information security initiatives.
Serve as the technical design authority supporting enterprise applications, strategic transformation programs, cybersecurity, and various security, engineering & operations teams.

Chief Architect

Manager

• Act as functional administrator for Oracle Enterprise Data Management Cloud (EDMCS) for financial master data and chart of accounts
• Partner with Corporate Planning and Accounting to define EDMCS data structure and governance globally
• Engage across businesses, divisions, and international markets to determine updates to financial master data/chart of accounts elements
• Serve as central point of contact for divisions and markets on financial master data questions
• Manage and ensure accuracy and integrity of all financial master data elements
• Monitor compliance with master data governance structures
• Support and extend master data classification approach and key data elements
• Act as bridge between business data owners and IT system admins to ensure data is created, approved, and delivered on time

Manager, Master Data Management

Analyst

• The Network Infrastructure Services team is looking for a highly motivated, passionate, and enthusiastic individual who is interested in providing an advanced tier of support for the Live Nation Network and IT teams in support of Live Nation-owned & operated venues and Corporate Offices across North America.
• As a Level III Network Engineer, your primary focus will be working on high level cross functional and cross organizational projects and tasks, while taking a leadership role on the team to ensure best practices are being followed and that the processes and tools being utilized are the most effective for our business.
• Take on a major role in deploying and supporting leading-edge technology to our venues that supports the development and growth of the business.
• Have direct involvement in all aspects of supporting the Live Nation/Ticketmaster Data Network Design, including: Design Configuration Documentation Implementation Maintenance Troubleshoot network issues through all layers of the OSI model, across multiple technologies. This will include ISP, route, switch, and Wi-Fi.
• Analyze network activity and network problems to discover and prevent systematic errors.
• Take a leadership role in high-level cross-functional / cross-organizational team projects.
• Collaborate with systems engineering and cloud infrastructure teams worldwide to develop and implement cohesive network solutions in production data centers.
• Analyze data processes and trends to evaluate opportunities for automation solutions.
• Participate in a national on-call rotation that allows us to satisfy 24/7/365 support requirements.
• Make quick decisions on proper ways to align customer requirements with existing company or departmental procedures.
• Utilize and evaluate/recommend enterprise tools to ensure we maintain proper visibility and awareness of the health of the overall network and network devices.
• Ensure that proper processes are in place to react to issues promptly.
• Ensure that proper disaster recovery processes are in place and that planned testing activities are performed and technical criteria are met.

Vast Analyst

Strategy

• Live Nation operates a national Digital Out-of-Home (DOOH) network across live concert venues in the U.S., powered by an industry-standard platform and a proprietary in-house campaign management system.
• We are seeking a DOOH CMS Platform Strategy Consultant for a 6-month contract to lead the evaluation and selection of a unified DOOH CMS and campaign management platform that will streamline operations, replace our internal tool, and support future growth.
• Discovery & Workflow Audit: Review and document existing tools, processes, integrations, and content workflows
• Platform Analysis & Vendor Evaluation: Assess capabilities of current CMS platforms; Research and compare alternative DOOH CMS platforms; Evaluate solutions based on: Workflow management from booking to scheduling; UI/UX for ad ops and campaign managers; Screen/network control; Proof-of-play and reporting; Vendor support, SLAs, pricing; Flexibility for varied screen formats and venues
• Recommendation Development: Propose a best-fit platform (or shortlist) to replace the internal tool; Highlight trade-offs, costs, and migration priorities; Outline hardware or on-site operational impacts
• Roadmap & Transition Planning: Create a phased migration plan with: Timeline; Resource requirements; Training/documentation; Risk mitigation; Governance model

Contract - DOOH CMS Platform Strategy Consultant

Project Manager

• The Seasonal F&B Project Manager will be responsible for the pre-production, oversight of festival concessions operations, budgeting, F&B marketing support, interdepartmental collaboration, team management and more.
• Vendor & Sponsor Coordination: Act as the primary liaison for concessions vendors and F&B sponsors, ensuring all partners align with company standards on menu, pricing, and presentation.
• Festival Planning & Layouts: Work closely with production teams to design and optimize food and beverage layouts based on site maps, crowd flow, and operational needs.
• Logistics & Infrastructure: Coordinate site needs such as fencing, sanitation, ice/water delivery, tenting, power drops, and credentials for vendors and internal teams.
• Internal Stakeholder Support: Support internal departments like Artist Relations, VIP, and Staff Catering by advancing and fulfilling all their food and beverage requests.
• Team Leadership: Hire and manage seasonal F&B operations staff, delegate key tasks, and oversee their schedules, travel, and accommodations.
• Budgeting & Scheduling: Assist in managing production budgets, updating sales projections, and building F&B load-in/load-out schedules. Attend production meetings in the lead-up to each event.
• On-Site Management: Oversee day-to-day operations during festivals, including signage installation, vendor setup, crowd flow observation, credentialing, and compliance monitoring.
• Compliance & Sustainability: Ensure all operations meet local health, liquor, and fire codes. Implement sustainability initiatives such as reusable cup programs and efficient waste management.
• Post-Event Analysis: Conduct basic sales and operations analysis, lead after-action reviews, and produce recap reports highlighting wins and areas for improvement.
• Travel Requirement: This role requires domestic travel, including potential on-site presence at one event while advancing another.