Claims Manager – Risk Management

Live Nation Entertainment

Claims Manager overseeing liability claims management at Live Nation Entertainment. Supporting operations in North America through investigation, negotiation, and strategy development.

Posted 7/18/2026full-timeCalifornia • California • 🇺🇸 United StatesSeniorLead💰 $104,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in managing complex general liability, auto liability, and property damage claims, with a strong focus on investigation, negotiation, and resolution. Proficient in collaborating with legal counsel and third-party administrators to ensure effective claims management and adherence to risk management principles.

Highest-signal resume keywords

10+ Years Experience In Corporate Risk ManagementComplex General Liability Claims HandlingStrong Technical Claims Adjusting SkillsRisk Management Information Systems KnowledgeProficiency In Microsoft Office 365

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Liability AnalysisReserve SettingLitigation ManagementSettlement EvaluationClaims InvestigationClaims ResolutionContractual IndemnificationClaims Trends AnalysisDatabase AnalyticsSelf-Insured Insurance Program Experience

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationStrong Organizational SkillsCollaborative Problem SolvingAttention To Detail

Industry Keywords

Third-Party Administrator (TPA)General Liability (GL)Auto Liability (AL)Property Damage (PD)Risk Transfer PrinciplesClaims ManagementClaims Handling Best PracticesLitigation GuidelinesEvidence PreservationClaims Process Coordination

About the role

Key responsibilities & impact

The Claims Manager supports Live Nation's operations. In this role, you’ll have primary responsibility for managing liability claims in North America.
Conducts and/or oversees claim investigations and resolution of general liability, auto liability, and property damage claims, including complex and high-exposure claims.
Interviews claimants, witnesses, and internal stakeholders; reviews incident reports, contracts, medical records, police reports, and other documentation to support claim investigations.
Coordinates overall claims process including investigation and discovery, litigation management, and direction and settlement authority
Collaborates with in-house and outside legal counsel to assure proper handling of litigated files as well as coordination of discovery including but not limited to gathering pertinent legal information and claims documentation, deposition requests, identification and preparation of witnesses and other discovery, as well as assists in developing overall defense strategy
Provides oversight and general management of TPAs on the management of all GL, AL and PD claims, including claim handling best practices, adherence to client service instructions, litigation guidelines, billing guidelines and any other necessary documents/guidelines
Manages claim reviews in partnership with the third-party claims administrator to ensure claim handling is aligned with expectations.
Provides coaching and direction to claim examiners, as needed
Evaluates settlement opportunities, negotiates with claimants, attorneys, insurers, and TPAs, and authorizes settlements within delegated authority.
Attends mediations and other settlement conferences as necessary
Provides guidance to operations on handling incidents and evidence preservation, as they may arise
Tenders and tracks progression of other types of claims as necessary (property, inland marine, etc.)
Other duties associated with claims or risk management department operations, as necessary

Requirements

What you’ll need

Minimum 10+ years’ experience in a corporate risk management department and/or large insurance carrier/TPA liability claims operation
Demonstrated expertise handling complex general liability, auto liability, and property damage claims from investigation through resolution.
Strong technical claims adjusting skills, including liability analysis, reserve setting, litigation management, and settlement evaluation and negotiation.
Experience with a self-insured insurance program, and supervising/partnering with a TPA.
Strong knowledge of risk transfer principles, including contractual indemnification and additional insured status.
Knowledge of Risk Management Information systems, database analytics, claims trends, and reserve setting and analysis
Proficiency in Microsoft Office 365 (Excel, PowerPoint)
Excellent written and verbal communication skills, strong organizational skills and a collaborative approach to problem solving
Ability to work autonomously to a significant degree, have a high level of attention to detail, be organized and efficient and able prioritize and successfully manage multiple projects, enjoy working in a fast-paced environment, and place a high value on providing exceptional and timely service to internal and external clients

Benefits

Comp & perks

Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match, stock reimbursement program
New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Volunteer time off, crowdfunding match