Venue Applications Support Analyst

Live Nation Entertainment

Venue Applications Support Analyst ensuring seamless technology functions at Live Nation venues. Inputting system data and troubleshooting technical issues for thousands of operators at events.

Posted 7/14/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting PoS systems, particularly Appetize and Micros, while ensuring data integrity and providing exceptional customer service. Proficient in troubleshooting complex issues and utilizing Microsoft Excel for data analysis and reporting.

Highest-signal resume keywords

PoS System SupportMicrosoft Excel ProficiencyCustomer Service ExcellenceTroubleshooting Complex ProblemsFood and Beverage Business Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PoS System SupportData Integrity MaintenanceTroubleshooting SoftwareTroubleshooting HardwareMicrosoft ExcelFormulasPivot TablesDocumentationSoftware TestingAccounting Practices

Soft Skills

Attention to DetailExceptional Customer ServiceTask PrioritizationCollaborationCommunication Skills

Tools & Technologies

AppetizeMicrosHelpdesk Software

Certifications & Qualifications

Degree/Certificate in Technology

Industry Keywords

Food and Beverage OperationsMulti-Location EnterprisesSystem Data Management

About the role

Key responsibilities & impact

Input PoS data: menu items, prices, discounts, employee credentials, venue layouts, etc.
Adhere to strict standards for maintaining system data integrity
Diagnose device malfunctions including: software, hardware, and peripheral accessories
Author end-user guides to improve understanding & usability of the system for operators
Test new versions of software frequently and thoroughly
Document frequency of issues and escalate systemic problems accordingly
Establish processes for completing support tasks with improved accuracy and timeliness
Lead on-call helpdesk hotline during peak support times
Provide exceptional customer service to users with varying technical aptitude
Travel to venues for software implementations and support

Requirements

What you’ll need

Minimum 1-year experience supporting PoS systems (preferably Appetize and/or Micros)
Exceptional attention to detail for identifying patterns and curating obscure system data
Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables
Experience with food and beverage business operations, ideally multi-location enterprises
Diligence in troubleshooting complex problems with little information to reach resolution
Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business
Identify risk of missing deadlines and collaboratively exchange tasks with teammates
Outstanding customer service etiquette through written and verbal communications
Basic familiarity with Accounting practices (can balance finances/inventory, etc.)
Degree/Certificate relevant to technology from accredited university will help; not required
Willingness to travel up to 30%, possibly more during peak season (March – October)

Benefits

Comp & perks

Medical, vision, dental and mental health benefits for you and your family
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match, stock reimbursement program
New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Volunteer time off, crowdfunding match