Lithia

Network Engineer

• Design, configure, and maintain enterprise network infrastructure, including routing, switching, and subnetting
• Support escalated Helpdesk tickets related to network performance and reliability
• Monitor network devices to ensure uptime, performance, and rapid issue resolution
• Analyze network traffic and recommend improvements to optimize performance and scalability
• Implement and maintain network security controls, including firewalls and perimeter protections
• Develop backup, recovery, and resiliency strategies for network systems
• Partner with internal teams and third-party vendors to evaluate requirements and solutions
• Lead technical research and recommend cost-effective network enhancements
• Provide project updates, documentation, and status reporting to leadership
• Take ownership of complex issues and follow them through to resolution
• Maintain current knowledge of emerging technologies and industry best practices
• Deliver a high level of customer service while embodying Lithia & Driveway’s core values

Call Center Representative

• Process (by entering data) activations and cancellations of service contracts and other agreements
• Reconcile store bank statements
• Process inter-company billing for field stores
• Research customer inquiries regarding contract activations and cancellations
• Review content and make appropriate corrections when necessary
• Other duties and complete special projects, as assigned

Contact Center Administrator – DMS Admin

Data Engineer

• Design and implement data ingestion and transformation processes to load data from disparate source systems into Snowflake and downstream data platforms
• Migrate existing on-premises SQL Server data processes and datasets to Azure-based solutions to improve scalability, performance, and long-term maintainability
• Integrate Azure Data Factory with Snowflake for automated data extraction, transformation, and loading processes
• Develop, test, and maintain SQL scripts, stored procedures, and data pipelines to ensure accurate, timely, and efficient data processing
• Ensure data is created, structured, and maintained according to established standards and documentation requirements
• Build and configure end-to-end telemetry, alerting, and self-healing capabilities to proactively identify and resolve data pipeline issues
• Collaborate with business stakeholders to understand requirements and translate them into effective data integration and MDM solutions
• Implement CI/CD pipelines for data engineering projects to enhance deployment and automation capabilities
• Ensure thorough documentation and compliance with data standards across all processes
• Mentor and support junior team members through knowledge sharing, technical guidance, and code reviews

Snowflake Data Engineer

Data Entry

• Operate company and specialized software programs, manufacturer websites, ADP etc. to manage inventory and flooring payoffs
• Perform assigned duties related to inventory management and flooring payoff for car deals
• Administer assigned stores and queues, flooring requests, and inventory notices.
• Make accurate entries and adjustments
• Pull, build and post invoices for new vehicle inventory
• Proactively communicate with your manager
• Communicate errors, unusual items, proposed solutions and process improvement opportunities
• Other duties and special projects, as assigned

Inventory Data Entry Administrator

Communications

• Own the vision and roadmap for enterprise voice and unified communications platforms.
• Lead the architecture, engineering, and operations of VoIP, SIP, UCaaS, and CCaaS solutions at scale.
• Ensure reliable, secure, and high-performing communication services that support global operations.
• Drive platform optimization, licensing strategy, and cost efficiency across vendors.
• Build, mentor, and lead a high-performing team of voice engineers.
• Establish best practices for monitoring, incident response, change management, and service delivery.
• Partner closely with Information Security, PMO, application teams, and business leaders.
• Communicate strategy, performance, and risk in a clear, executive-ready manner.
• Play a key role in ensuring business continuity and a seamless employee experience.

Manager, Unified Communications

SEO Marketing

• Develop and optimize websites for both mobile and desktop.
• Identify common search trends using industry tools and create content to boost organic visibility.
• Research, write, and edit SEO-focused content, including meta titles, descriptions, headlines, and image tags.
• Monitor competitor activities and search trends to gain insights and propose innovative strategies.
• Partner with Paid Media/SEM teams, Marketing Managers, and vendor partners to align strategies and build custom content.
• Conduct regular audits to identify content/keyword gaps and maintain website accuracy.
• Stay updated on Lithia events, OEM product releases, and vehicle refreshes to propose relevant content.
• Lead and mentor Online Content Specialists, develop growth plans, and foster collaboration.
• Own strategic campaigns, initiate seasonal content, and develop efficient processes to ensure effective communication.

SEO Content Specialist

Sales

• Driving the performance of the entire sales department
• Leading both new and used vehicle operations
• Setting expectations and holding the team accountable to results
• Coaching daily, correcting fast, and celebrating wins
• Desking deals and closing when needed
• Owning numbers, processes, and outcomes

Automotive Sales Manager

Product Designer

• Lead complex, high-impact product initiatives across digital, online sales, and dealership platforms
• Drive strategic product roadmaps aligned to business goals and customer needs
• Mentor and guide product managers, fostering development, accountability, and high performance
• Partner closely with design, engineering, and business stakeholders to deliver end-to-end product solutions
• Analyze market trends, customer insights, and performance data to identify growth opportunities
• Establish and scale product management frameworks to improve delivery and team efficiency
• Define success metrics, monitor product performance, and adjust strategy to optimize outcomes
• Serve as a trusted partner to leadership, ensuring alignment, clear communication, and informed decision-making

Lead Product Designer

Risk

• Oversee the reporting, auditing, and administration of Auto Liability (AL), General Liability (GL), and Workers’ Compensation (WC) claims handled internally and by the TPA
• Serve as a primary point of contact for insurance carriers, claim adjusters, and internal stakeholders, providing timely updates and responses
• Partner with the Senior Specialist and leadership to support risk assessments, hazard identification, and risk mitigation initiatives
• Maintain strong working relationships with internal teams, external partners, and store leadership to ensure smooth claims resolution
• Manage Certificates of Insurance (COIs) and Bonds, ensuring accuracy and compliance
• Administer internal first-party liability claims not referred to the TPA, including investigations, statement collection, and denial letter drafting
• Participate in regular claim reviews with the TPA to support action plans for complex claims and process improvements
• Prepare and present claims data and insights to leadership using PowerPoint

Risk Management Specialist

Marketing Operations

• Lead, coach, and develop a regional team of up to 10 Retail Marketing Operations Managers and Project Managers
• Drive regional performance across customer loyalty, satisfaction, sales, aftersales growth, and profitability
• Own the effectiveness of marketing initiatives as reflected in key company metrics
• Design and execute marketing strategies that strengthen long-term customer relationships
• Build and maintain strong OEM relationships at both regional and national levels
• Guide teams using customer insights, analytics, and market intelligence.
• Deliver data-driven recommendations based on customer behavior and performance trends
• Partner with LAD Marketing teams and external agencies to develop impactful, customer-focused campaigns
• Monitor market conditions and industry trends to continuously improve strategies

Senior Manager, Retail Marketing Operations

Analyst

• Timely update of account information for customers protected by bankruptcy and notify Collateral Management team of any repossession related updates
• Monitor any bankruptcy correspondence and enter into the system ensuring appropriate action is taken.
• Monitor all aspects of outsourcing firm and report performance/issues to management
• Process file when a bankruptcy is dismissed, stay lifted, or the loan has reinstated
• Coordinate with outsourcing firm to ensure all information necessary to conduct the bankruptcy action is received
• Review and respond to interdepartmental tasks timely
• Monitor PACER and update account information related to customer bankruptcy, including discharge or dismissal, confirmation of plan, reaffirmation of loan.
• Maintain the customer loan record accurately according to these scenarios
• Ensure contract cancellations are processed in a timely manner when applicable and facilitate the final disposition of the loan according to the bankruptcy court requirements
• Communicate with consumer attorneys and United States Bankruptcy Court Trustees from time-to-time
• Other duties as assigned

Bankruptcy Analyst

Marketing

• Drive store performance in customer loyalty, satisfaction, sales, aftersales growth, and profitability through tailored marketing strategies and traffic management.
• Design and implement marketing strategies that strengthen long-term customer relationships.
• Foster and strengthen OEM relationships at the local levels to align on initiatives.
• Provide expert guidance to Store Leaders on building and executing marketing strategies aligned with the Customer Ecosystem.
• Collaborate with LAD Marketing team members and external partners to create impactful, customer-focused content.

Retail Marketing Manager

Human Resources

• Monitor and resolve Tier 0-1 HR inquiries, providing accurate and timely responses via the case management system and email.
• Coordinate pre-employment and new hire administrative processes, including internal movements, ensuring compliance and quality standards are met.
• Provide support for various HR functions, including recruiting, employee relations, compensation, benefits, training, and maintaining thorough knowledge of HR processes and systems.
• Leverage HR systems such as ServiceNow and Workday to generate and analyze reports, ensuring data accuracy and compliance with internal and external guidelines.
• Create, update, and revise documentation for HR processes, including SOPs, to ensure accuracy and consistency.
• Assist with additional duties and special projects as assigned, contributing to overall HR operations.

HR Coordinator

Administration

• Develop, customize, and maintain Quickbase applications to meet evolving business needs
• Administer and optimize Quickbase applications across multiple departments
• Serve as Realm Administrator, managing user roles, permissions, governance, and data integrity
• Lead deployment of new Quickbase solutions following platform and industry best practices
• Own technical and operational support of the internal PRISM build
• Manage uploads, reporting, system refinements, and operational enhancements
• Monitor system performance and proactively troubleshoot issues
• Evaluate and implement best practices, features, and third-party integrations
• Create and maintain documentation; provide user training and ongoing support
• Support data migration, reporting, and analytics initiatives
• Lead ad-hoc operational projects and provide technical guidance to stakeholders
• Stay current on Quickbase platform updates, enhancements, and innovations

Quickbase Technology Administrator

Project Manager

• Develop project plans, schedules, and track progress against key milestones and deliverables.
• Identify and manage project risks and develop mitigation strategies to address them.
• Coordinate project teams and stakeholders to ensure alignment and collaboration across departments and functions.
• Communicate regularly with project teams, stakeholders, and senior management to provide updates on project status, risks, and issues.
• Monitor and report on project performance metrics and key performance indicators (KPIs), and implement corrective actions as needed to ensure project success.
• Facilitate decision-making processes and resolve conflicts within project teams and stakeholders to maintain momentum and achieve project goals.
• Ensure compliance with organizational policies, procedures, and standards, as well as relevant regulations and industry best practices.