Lithia & Driveway

IT Support

• Review and process credit applications with speed and accuracy
• Maintain organized, up-to-date credit files and documentation
• Monitor credit limits and balances, compiling reports as needed
• Support audits of credit lines to ensure compliance with company policies
• Partner with collections and internal teams to provide account insights
• Respond professionally to customer inquiries regarding credit and limits
• Assist leadership with credit risk management and administrative support

AR Credit Administrator

Brand Manager

• Respond promptly to online reviews and messages across review sites and social platforms.
• Escalate significant negative reviews to appropriate teams for resolution.
• Identify themes in customer feedback and counsel clients on improvements.
• Create and manage monthly content calendars for dealership social media profiles.
• Post engaging, organic content while ensuring posts are timely and align with the brand voice.
• Prepare and distribute monthly reports summarizing performance metrics and insights.
• Collaborate with internal creative teams to design and publish visually appealing graphics.
• Monitor social media trends and identify opportunities for visibility.

Reputation & Brand Specialist

Recruitment

• Partner with senior leaders to understand role requirements, develop Ideal Candidate Profiles (IDPs), and align sourcing strategies to business needs.
• Lead full-cycle recruitment for leadership positions, managing both internal and external candidate processes from sourcing through offer.
• Participate in internal pipeline review processes across regions to identify and promote internal talent opportunities.
• Build and maintain a strong external leadership pipeline through proactive sourcing, networking, referrals, and talent mapping.
• Engage and nurture relationships with high-potential leadership candidates, serving as the primary point of contact throughout the hiring process.
• Deliver a consistent, professional candidate experience while maintaining confidentiality and discretion.
• Track recruiting metrics and use data to refine sourcing strategies and provide insights to leadership.
• Support the onboarding process for General Manager candidates and remain a key point of contact through their first 90 days of employment.

Talent Acquisition Manager

Performance Marketing

• Set up and manage paid social ads for Facebook, Instagram and other potential platforms
• Research and create specific audiences for more granular targeting in each ad set
• Monitor and optimize campaigns on a daily, weekly, and monthly basis by analyzing performance data, forming hypothesis and testing new approaches.
• Establish workflow for new ad insertions through project management software
• Identify high- and low-performing stores based on established KPI’s
• Provide store-specific reporting on an established frequency or on request
• Assist in the development and automation of scorecard reporting
• Setup new pixels and catalogs for new accounts
• Administration of Facebook Business manager assets

Paid Social Specialist

Attorney

• Provide comprehensive support to the Legal Department across research, document preparation, and day‑to‑day operational needs
• Conduct legal research and summarize findings to support attorneys on active matters
• Draft and review documents such as memos, contracts, policies, and correspondence
• Assist with case preparation, including organizing files, gathering information, and preparing exhibits
• Support compliance projects by helping track regulations, update internal records, and review policies
• Participate in meetings with legal team members to observe workflows and gain exposure to corporate legal processes

Legal Intern

Marketing

• Drive store performance in customer loyalty, satisfaction, sales, aftersales growth, and profitability through tailored marketing strategies and traffic management.
• Design and implement marketing strategies that strengthen long-term customer relationships.
• Foster and strengthen OEM relationships at the local levels to align on initiatives that drive customer satisfaction and store loyalty.
• Provide expert guidance to Store Leaders on building and executing marketing strategies aligned with the Customer Ecosystem.
• Collaborate with other RMOs to ideate and deliver on strategic business initiatives that align with customer loyalty goals.

Retail Marketing Manager

Administration

• Accurately post and reconcile funds received from lenders to ensure timely allocation of vehicle transactions.
• Operate company and specialized accounting systems, manufacturer websites, and lender platforms to manage and track funding.
• Perform detailed data entry, adjustments, and reconciliations with a focus on accuracy and timeliness.
• Research and resolve discrepancies related to payments, allocations, or missing information.
• Communicate proactively with managers, team members, and dealership accounting staff regarding funding status and inquiries.
• Demonstrate accountability by identifying and correcting errors while maintaining accurate records.
• Participate in continuous improvement efforts by recommending process enhancements and efficiency opportunities.
• Assist with audits, reporting, and special projects as assigned.

Funding Administrator

Accounts Receivable

• Lead and develop a remote, cross-functional accounts receivable team, fostering high performance and accountability.
• Oversee day-to-day AR operations – ensure timely application of payments to customer accounts and prompt issuance of refunds or credits, maintaining accurate records.
• Support the AR Manager in coordinating daily operations, reporting, and process improvements, ensuring all AR activities are executed with accuracy and efficiency.
• Monitor team performance and hold individuals accountable to key metrics (e.g., collection rates, aging receivables, accuracy) through creating and enhancing metrics that are deliverable to upper management and team.
• Manage staffing and workflow to meet all deadlines, including month-end and year-end close processes.
• Handle escalated billing or payment issues with professionalism and sound judgment, resolving discrepancies or customer concerns promptly.
• Provide exceptional service to internal and external customers, addressing inquiries about invoices and payments in a timely, courteous manner.
• Drive continuous improvement in AR processes and tools, incorporating industry best practices and optimizing for efficiency and accuracy.
• Ensure compliance with company accounting policies and any applicable financial regulations, upholding strong internal controls in all AR processes.
• Maintain positive working relationships with other departments (e.g., Accounting, Sales, Finance) to facilitate smooth invoicing and payment workflows.
• Prepare and deliver weekly/monthly AR performance reports (e.g., aging reports, collection status) to management.
• Embrace and support organizational changes in structure, systems, or processes as the company grows and evolves.

Accounts Receivable Supervisor

Manager

• Drive strategic direction of the Search Advertising channel to ensure maximum visibility, efficiency, and ROI
• Develop & implement best practices across traditional Search and AI-driven search channels for advertising
• Establish Search Advertising standards, focus areas, core KPIs, and SLAs for vendor partners
• Evaluate Search Advertising vendor partners across the Lithia dealer network while planning and executing quarterly audits
• Implement tracking solutions across web assets (GA4, GTM, pixels, tags) to ensure reliable data capture and reporting
• Oversee Google partnership as well as corresponding platforms including Google Ads, Google Merchant Center, YouTube, etc.
• Negotiate competitive fee structures with on-program Search Advertising partners
• Identify, test, and implement new search advertising tactics, automation, and optimization techniques
• Manage and optimize campaigns across Google Ads, Bing Ads, and other relevant platforms
• Oversee keyword segmentation, bidding strategies, audience targeting, and creative testing
• Adapt paid strategies for emerging AI search experiences (e.g., SGE, OpenAI Search, Chat-based retrieval systems)
• Guide teams in prompt-driven optimization, structured content development, and AI-friendly strategies
• Evaluate and integrate AI tools for workflow enhancements, content generation, insights, and automation
• Analyze search advertising and AI advertising performance and deliver actionable insights
• Build dashboards, reporting frameworks, and experiment analyses
• Translate data into clear strategic recommendations
• Collaborate with Media, Content, Analytics, and Creative teams
• Provide search advertising input for landing pages, site architecture, and campaign planning
• Educate teams on evolving search and AI trends and recommend best practices to improve performance

Search Advertising Manager

Systems Engineer

• Monitor, triage, resolve, and reassign support tickets in the ticketing system.
• Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications.
• Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making.
• Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses.
• Assist with onboarding, training, and access setup for new users.

IT Business Systems Analyst

• Provide essential support to the Manufacturer Relations & Dealer Services department
• Support the Manufacturer Relations & Dealer Services team on active projects and department initiatives
• Facilitate and maintain new company formation documentation in coordination with outside counsel
• Administer department email inboxes, review correspondence, and distribute internal/external communications
• Assist with obtaining corporate officer signatures on manufacturer, regulatory, and transactional documents
• Facilitate General Manager change and approval processes, including required documentation and updates
• Track, monitor, and support dealer agreement renewals
• Partner cross-functionally with internal teams on acquisitions and special projects
• Support renewals, DBA filings, and other corporate maintenance items
• Schedule meetings, prepare agendas, and capture meeting minutes
• Maintain, audit, and ensure data accuracy across department systems
• Provide backup administrative support and coverage as needed
• Identify discrepancies, errors, and process gaps while proposing solutions and improvements
• Communicate project updates, priorities, and issues proactively with leadership
• Create and maintain department procedures, templates, and documentation
• Scan, organize, file, and maintain corporate records according to department standards
• Maintain accurate manufacturer and corporate information to support internal/external requests

Dealer Services Administrator

Administrative Assistant

• Maintain dealership financial records, ensure accurate month-end closings, and review general ledger schedules
• Monitor operational income statements, conduct fraud prevention reviews, and ensure adherence to internal controls and LAD financial policies
• Oversee accounts receivable collections, daily bank postings, and bank reconciliations
• Review or prepare payroll and accounts payable for accuracy and timeliness
• Conduct physical vehicle inventories, reconcile parts inventory, and support fixed asset reporting
• Resolve issues related to inbound and outbound vehicle documentation
• Partner with dealership leadership (especially the GM), manage a team of 2–10 staff, and support hiring, training, and performance management
• Ensure compliance with manufacturer programs, warranty claims, and reporting requirements
• Participate in budgeting (up to $8MM), support stores with up to $200MM in revenue, and contribute to M&A activities

Automotive Office Manager – Controller

Project Manager

• Support project planning, scheduling, and progress tracking against key milestones and deliverables to ensure timely and effective project execution.
• Oversee project teams to ensure alignment and collaboration across departments and functions, facilitating cross-functional success.
• Collaborate with team leads to organize and maintain project documentation for transparency and accessibility.
• Identify opportunities to streamline workflows and implement changes to improve systems and operational efficiency.
• Communicate with project teams, stakeholders, and senior management to provide updates on project status, risks, and issues.
• Coordinate meetings, agendas, and outstanding action items to ensure accountability and continued progress on interdependent project components.
• Accelerate the impact of Performance Management projects by unblocking teams pending decisions, deliverables, or communication with users or stakeholders.
• Perform project closeout activities including hand-off, documentation, and post-mortem assessment to capture lessons learned and ensure continuity.

Project Coordinator, Performance Management

Financial Planning and Analysis

• Acquire and maintain a comprehensive knowledge of shared services processes and procedures
• Processing daily upload files to business partners regarding vehicle flooring payoffs
• Processing daily upload files for lien payoffs
• Update daily volume for Home Office departments
• Provide information to management by assembling and summarizing data; preparing reports; making presentations of findings
• Provide quality audits for admins to proactively resolve errors
• Reconcile funding and monthly reserve notices from banking partners
• Assist with monthly bank account reconciliations and reviews
• Assist with monthly performance dashboard reporting
• Other duties and complete special projects, as assigned

Finance Reporting Specialist

• Lead active recruiting efforts for corporate support roles, leveraging multiple platforms and innovative sourcing strategies.
• Partner closely with hiring managers to understand role requirements, provide recruitment strategy guidance, and deliver a high-touch candidate experience.
• Drive the full lifecycle recruitment process, ensuring efficient processes and procedures are followed across all requisitions.
• Utilize Workday HRIS and other recruiting platforms to track metrics, maintain compliance, and optimize workflow.
• Implement strategies to enhance candidate engagement, including outreach campaigns, interview coordination, and employer branding initiatives.
• Act as a trusted advisor, providing guidance on best practices in sourcing, interviewing, and offer negotiation.