Lithia & Driveway

Data Entry

• Operate company and specialized software programs, manufacturer websites, ADP etc. to manage inventory and flooring payoffs
• Perform assigned duties related to inventory management and flooring payoff for car deals
• Administer assigned stores and queues, flooring requests, and inventory notices
• Make accurate entries and adjustments
• Pull, build and post invoices for new vehicle inventory
• Proactively communicate with your manager
• Communicate errors, unusual items, proposed solutions and process improvement opportunities
• Other duties and special projects, as assigned

Inventory Data Entry Administrator

Communications

• Own the vision and roadmap for enterprise voice and unified communications platforms.
• Lead the architecture, engineering, and operations of VoIP, SIP, UCaaS, and CCaaS solutions at scale.
• Ensure reliable, secure, and high-performing communication services that support global operations.
• Drive platform optimization, licensing strategy, and cost efficiency across vendors.
• Build, mentor, and lead a high-performing team of voice engineers.
• Establish best practices for monitoring, incident response, change management, and service delivery.
• Partner closely with Information Security, PMO, application teams, and business leaders.
• Communicate strategy, performance, and risk in a clear, executive-ready manner.
• Play a key role in ensuring business continuity and a seamless employee experience.

Manager, Unified Communications

Sales

• Driving the performance of the entire sales department
• Leading both new and used vehicle operations
• Setting expectations and holding the team accountable to results
• Coaching daily, correcting fast, and celebrating wins
• Desking deals and closing when needed
• Owning numbers, processes, and outcomes

Automotive Sales Manager

Marketing Operations

• Lead, coach, and develop a regional team of up to 10 Retail Marketing Operations Managers and Project Managers
• Drive regional performance across customer loyalty, satisfaction, sales, aftersales growth, and profitability
• Own the effectiveness of marketing initiatives as reflected in key company metrics
• Design and execute marketing strategies that strengthen long-term customer relationships
• Build and maintain strong OEM relationships at both regional and national levels
• Guide teams using customer insights, analytics, and market intelligence
• Partner with LAD Marketing teams and external agencies to develop impactful, customer-focused campaigns
• Monitor market conditions and industry trends to continuously improve strategies

Senior Manager, Retail Marketing Operations

Analyst

• Timely update of account information for customers protected by bankruptcy and notify Collateral Management team of any repossession related updates
• Monitor any bankruptcy correspondence and enter into the system ensuring appropriate action is taken.
• Monitor all aspects of outsourcing firm and report performance/issues to management
• Process file when a bankruptcy is dismissed, stay lifted, or the loan has reinstated
• Coordinate with outsourcing firm to ensure all information necessary to conduct the bankruptcy action is received
• Review and respond to interdepartmental tasks timely
• Monitor PACER and update account information related to customer bankruptcy, including discharge or dismissal, confirmation of plan, reaffirmation of loan.
• Maintain the customer loan record accurately according to these scenarios
• Ensure contract cancellations are processed in a timely manner when applicable and facilitate the final disposition of the loan according to the bankruptcy court requirements
• Communicate with consumer attorneys and United States Bankruptcy Court Trustees from time-to-time
• Other duties as assigned

Bankruptcy Analyst

Marketing

• Drive store performance in customer loyalty, satisfaction, sales, aftersales growth, and profitability through tailored marketing strategies and traffic management
• Design and implement marketing strategies that strengthen long-term customer relationships
• Foster and strengthen OEM relationships at the local levels to align on initiatives that drive customer satisfaction and store loyalty
• Provide expert guidance to Store Leaders on building and executing marketing strategies aligned with the Customer Ecosystem
• Partner with LAD Marketing team members and external partners to create impactful, customer-focused content and measure campaign success
• Collaborate with other RMOs to ideate and deliver on strategic business initiatives that align with customer loyalty goals
• Monitor and adapt to changing market conditions

Retail Marketing Manager

Human Resources

• Monitor and resolve Tier 0-1 HR inquiries, providing accurate and timely responses via the case management system and email.
• Coordinate pre-employment and new hire administrative processes, including internal movements, ensuring compliance and quality standards are met.
• Provide support for various HR functions, including recruiting, employee relations, compensation, benefits, training, and maintaining thorough knowledge of HR processes and systems.
• Leverage HR systems such as ServiceNow and Workday to generate and analyze reports, ensuring data accuracy and compliance with internal and external guidelines.
• Create, update, and revise documentation for HR processes, including SOPs, to ensure accuracy and consistency.
• Assist with additional duties and special projects as assigned, contributing to overall HR operations.

HR Coordinator

Engineering Manager

• Oversees a team responsible for architecting, engineering, supporting, troubleshooting, enhancing, and implementing Lithia & Driveway’s hybrid and virtualized datacenter, Microsoft 365, and endpoint configuration management & Standards (Windows and Apple) operations
• Drives the technology strategy for Windows operating systems including platform performance and availability, platform monitoring, data backups, SaaS integrations, cloud services interoperability’s, patch management, upgrades, and changes
• Responsible for monitoring data backups across the enterprise to ensure they are completed on a regular basis.
• Demonstrate in-depth management knowledge of enterprise Microsoft offerings including Windows (server and desktop), Microsoft 365, Azure Active Directory, endpoint management, etc.
• Responsible for identification, development, communication, and implementation of industry norms, new technology standards and best practices as appropriate
• Works collaboratively with the Information Security team to develop standards, best practices, architecture, and systems to ensure information system security across the enterprise
• Continually assess current technology architecture for vulnerabilities, weaknesses and for possible upgrades or improvement
• Continual adoption and enhancement of automation operations is required
• Ensure compute and storage systems are stable, secure, and resilient to provide maximum uptime to our customers
• Achieves system security operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
• Provide coordination of vendor related troubleshooting efforts for a variety of Systems Platforms
• Regular review of site, infrastructure, and network security to ensure risks are proactively managed and suitable recommendations are provided for corrective actions to be taken
• Lead investigations of business impacting Systems outages and recommends solutions; prepares reports on intrusions as necessary and provides analysis summary to management
• Establishes and maintains trusted relationships with customers, partners, and other departments to build an information technology strategy that responds to the business vision, goals, and strategy
• Participate in, enhance, and support acquisition efforts
• Other duties as assigned

Systems & Endpoint Engineering Manager

Recruitment

• Partner with the appropriate hiring managers to determine selection criteria for each open position.
• Build bench strength through professional development, succession planning, and succession management.
• Source quality talent through targeted active and passive recruiting efforts (i.e. resume databases, cold calling, references, referrals, interviews, print media, online, etc.).
• Work with hiring managers to create and develop effective recruitment marketing campaigns including, multi-channel advertisements, hiring events, career fairs, and targeted job programs.
• Conduct screening interviews and provide hiring manager/s with candidate summary information.
• Provide coaching to hiring managers on interviewing, candidate feedback and selection.
• Consult with hiring managers to ensure the best qualified candidates are selected for positions based on skill set, experience and cultural (company) fit.
• Facilitate distribution of offer letters, coordinating background checks, and ensuring all necessary new hire documentation is completed and compliant with company policies.
• Facilitate new hire orientation activities, onboarding and offboarding of employees.
• Attend hiring events as needed.
• Other duties as assigned by the HR Manager.

Recruiter

Administration

• Develop, customize, and maintain Quickbase applications to meet evolving business needs
• Administer and optimize Quickbase applications across multiple departments
• Serve as Realm Administrator, managing user roles, permissions, governance, and data integrity
• Lead deployment of new Quickbase solutions following platform and industry best practices
• Own technical and operational support of the internal PRISM build
• Manage uploads, reporting, system refinements, and operational enhancements
• Monitor system performance and proactively troubleshoot issues
• Evaluate and implement best practices, features, and third-party integrations
• Create and maintain documentation; provide user training and ongoing support
• Support data migration, reporting, and analytics initiatives
• Lead ad-hoc operational projects and provide technical guidance to stakeholders
• Stay current on Quickbase platform updates, enhancements, and innovations

Quickbase Administrator

Accountant

• Process Vehicle Transactions : Record new and used car purchases, dealer trades, and wholesale vehicle sales.
• Contract Submissions : Submit service and warranty contracts accurately and on time.
• Accounts Payable & Receivable : Handle vendor invoice payments, regional check runs, and collection of dealership AR balances.
• Cash & Refund Processing : Manage cash receipts, refund checks, and customer referral checks.
• Reconciliations : Perform FTC, rebate, and intercompany account reconciliations.
• Manufacturer Accounting : Account for manufacturer-related monies such as parts, warranty, and incentives.
• Schedule Reviews : Conduct and maintain schedule reviews using SAR and SPARK Notes.
• Lien & Warranty Handling : Request lien payoffs and process warranty cancellations.

Dealership Accountant II

Data Entry Administrator – Vehicle Inventory

Accounts Receivable

• Process payments and refunds accurately and on time
• Reconcile AR schedules in accordance with company policy
• Provide support to store locations as needed
• Review and input credit application details into internal systems
• Investigate and resolve account discrepancies and billing issues
• Respond to service and parts customer inquiries within service level agreements
• Collaborate with internal stakeholders to ensure smooth AR operations
• Other administrative and support duties as assigned

Accounts Receivable Administrator

Customer Support

• Handle inbound calls from customers in a Call Center environment while delivering quality service
• Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
• Prepare documents as needed to fulfill customer requests
• Educate and counsel customers on account terms
• Maintain and ensure accurate, up-to-date customer account information
• Forward delinquent accounts to the appropriate Collections Team for account management
• Other duties as assigned