Lithia & Driveway

Customer Support

• Handle inbound calls from customers in a Call Center environment while delivering quality service
• Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
• Prepare documents as needed to fulfill customer requests
• Educate and counsel customers on account terms
• Maintain and ensure accurate, up-to-date customer account information
• Forward delinquent accounts to the appropriate Collections Team for account management
• Other duties as assigned

Customer Service Representative I

Marketing

• Drive store performance in customer loyalty, satisfaction, sales, aftersales growth, and profitability through tailored marketing strategies and traffic management
• Design and implement marketing strategies that strengthen long-term customer relationships
• Foster and strengthen OEM relationships at the local levels to align on initiatives that drive customer satisfaction and store loyalty
• Provide expert guidance to Store Leaders on building and executing marketing strategies aligned with the Customer Ecosystem
• Collaborate with other RMOs to ideate and deliver on strategic business initiatives that align with customer loyalty goals

Retail Marketing Manager – South FL

Procurement

• Process IT equipment requests and gather required documentation for purchases.
• Review daily emails and prioritize workload based on urgency and impact.
• Support stores and employees with purchasing questions and ensure proper approvals are in place.
• Set up and track fixed assets accurately across systems and spreadsheets.
• Communicate order updates and shipment tracking to internal teams and external vendors.
• Obtain approvals for large or project-based purchases.
• Provide guidance on the purchasing portal, available items, and how to request new items.
• Collaborate with IT teams to support purchasing needs for new store openings and other projects.
• Follow Lithia & Driveway purchasing practices and procedures.
• Process incoming packages and shipments of IT equipment.

Purchasing Specialist

• Drive store performance in customer loyalty, satisfaction, sales, aftersales growth, and profitability through tailored marketing strategies and traffic management.
• Design and implement marketing strategies that strengthen long-term customer relationships, leveraging internal technology and solutions.
• Foster and strengthen OEM relationships at the local levels.
• Provide expert guidance to Store Leaders on building and executing marketing strategies.
• Collaborate with other RMOs to ideate and deliver on strategic business initiatives.

Retail Marketing Manager – PNW

Operations

• Gain insight into sales, profitability, inventory, and back-office operations
• Analyze KPIs to identify process improvement opportunities
• Build financial skills through reconciliation and month-end close support

Operations Intern

Analyst

• Review and update DFC repossession log with accuracy
• Assign repossession vehicles to 3rd party recovery agents in a timely manner
• Utilize high level skip-tracing practices to obtain customer and vehicle location information
• Consistently update 3rd party vendors with most recent location data for assigned collateral
• Navigate and update 3rd party repossession assignment systems
• Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner
• Meet or exceed established call volume and account action requirements
• Process recovery cost analysis & KBB for recovered vehicles
• Other duties as assigned

Collateral Analyst I

Program Manager

• Serve as the primary operational contact for talent acquisition partners and external vendors, providing guidance on systems, processes, and partnerships
• Manage talent acquisition systems and tools, including configuration, troubleshooting, and coordination with People Technology for updates and enhancements
• Lead cross-functional talent acquisition initiatives, collaborating with People & Culture, IT, Compliance, and external partners to drive strategic outcomes
• Monitor and analyze talent acquisition KPI metrics (e.g., time-to-fill, cost-per-hire, candidate quality) to identify trends and recommend improvements
• Oversee internal and external reporting ensuring accuracy and compliance with federal and state regulations
• Ensure data integrity across talent acquisition platforms, maintaining consistency and reliability in candidate and process data
• Develop and maintain standard operating procedures (SOPs) to promote consistency, scalability, and process adherence across locations
• Drive process optimization and standardization, identifying opportunities to streamline workflows and enhance recruiter efficiency
• Lead change management efforts for new systems and processes, including training, communication, and adoption tracking
• Support vendor management activities, including contract renewals, invoice processing, and budget tracking in partnership with Procurement and Finance
• Provide training and user support for talent acquisition systems and tools, ensuring effective utilization and continuous improvement
• Support talent acquisition and onboarding during acquisitions, facilitating data consolidation, system integration, and process alignment
• Report to the Manager, People Operations and collaborate across talent acquisition, People & Culture, IT, Compliance, Procurement, and Finance
• Travel up to 25%

Program Manager, People Operations

• Handle inbound phone calls from customers in a Call Center environment while delivering quality service
• Prepare documents as needed to fulfill customer requests
• Educate and counsel customers on policy terms and cancellation process
• Maintain and ensure accurate, up-to-date customer account information
• Place outbound calls as needed
• Perform other duties as assigned

Customer Service Representative – Call Center

Administration

• Process, research, and organize a variety of payments across the Lithia & Driveway network
• Perform daily treasury and financial accounting tasks with precision and consistency
• Manage electronic funds movement and ensure proper documentation is maintained
• Investigate and resolve banking and corporate financial issues
• Prepare journal entries for bank account and intercompany transactions
• Reconcile dealership bank statements; record accurate entries and adjustments
• Review and resolve errors on bank fee and analysis statements
• Communicate clearly with dealerships on Treasury and banking-related activities
• Identify and communicate process improvement opportunities
• Provide research and support for banking inquiries including chargebacks and reconciliations
• Collaborate with team members and escalate issues when needed
• Participate in special projects and additional duties as assigned

Treasury Administrator

• As a Customer Experience (CX), Technology Specialist, you’ll play a vital role in shaping the digital customer journey across our dealership network. Drive dealership adoption of our tech stack, optimize CRM usage, and enhance customer loyalty. Report to the Senior Manager, Customer Ecosystem and collaborate closely with internal stakeholders, field operations, and vendor partners. Own assigned CX tech platforms: CRM, call tracking, chat, digital retail, video, equity mining tools, AI-driven systems. Lead vendor and contract management, onboarding, and performance tracking. Host Quarterly Review Boards with vendors. Document best practices, processes, and KPIs. Serve as a digital experience consultant for internal teams and Retail Management Operations. Champion end-to-end customer journey across digital and in-store touchpoints. Develop executive dashboards highlighting adoption, ROI, and performance insights. Analyze cross-channel data to guide strategic decisions. Manage vendor relationships to ensure alignment. Deliver workshops, conduct tech stack audits, and provide continuous enablement.

Technology Specialist, Customer Experience

Accounts Receivable

Process payments and refunds accurately and on time
Reconcile AR schedules in accordance with company policy
Provide support to store locations as needed
Review and input credit application details into internal systems
Investigate and resolve account discrepancies and billing issues
Respond to service and parts customer inquiries within service level agreements
Collaborate with internal stakeholders to ensure smooth AR operations
Other administrative and support duties as assigned
Lithia & Driveway is one of the largest global automotive retailers; Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate

Accounts Receivable Administrator

Project Manager

Lead projects from initiation to completion with clear plans, schedules, and milestones.
Anticipate risks, develop mitigation strategies, and keep projects on track.
Research and recommend new technologies that align with business goals.
Partner with cross-functional teams and stakeholders to ensure collaboration and alignment.
Provide regular updates to senior leadership on project status, risks, and outcomes.
Monitor project performance metrics and adjust strategies to achieve success.
Facilitate decision-making and problem-solving to maintain momentum.
Ensure compliance with company standards, policies, and best practices.