Lithia & Driveway

Administrative Assistant

• Maintain dealership financial records, ensure accurate month-end closings, and review general ledger schedules.
• Monitor operational income statements, conduct fraud prevention reviews, and ensure adherence to internal controls and LAD financial policies.
• Oversee accounts receivable collections, daily bank postings, and bank reconciliations.
• Review or prepare payroll and accounts payable for accuracy and timeliness.
• Conduct physical vehicle inventories, reconcile parts inventory, and support fixed asset reporting.
• Resolve issues related to inbound and outbound vehicle documentation.
• Partner with dealership leadership (especially the GM), manage a team of 2–10 staff, and support hiring, training, and performance management.
• Ensure compliance with manufacturer programs, warranty claims, and reporting requirements.
• Participate in budgeting (up to $8MM), support stores with up to $200MM in revenue, and contribute to M&A activities.

Automotive Office Manager – Controller

Financial Planning and Analysis

• Accurately post and reconcile funds received from lenders to ensure timely allocation of vehicle transactions.
• Operate company and specialized accounting systems, manufacturer websites, and lender platforms to manage and track funding.
• Perform detailed data entry, adjustments, and reconciliations with a focus on accuracy and timeliness.
• Research and resolve discrepancies related to payments, allocations, or missing information.
• Communicate proactively with managers, team members, and dealership accounting staff regarding funding status and inquiries.
• Demonstrate accountability by identifying and correcting errors while maintaining accurate records.
• Participate in continuous improvement efforts by recommending process enhancements and efficiency opportunities.
• Assist with audits, reporting, and special projects as assigned.

Finance & Funding Administrator

Insurance

• Process insurance policy cancellation and lapse paperwork to the collection account.
• Establish and maintain tracking system for DFC customer insurance coverage.
• Contact customers to verify current insurance coverage and educate on terms on contract related to coverage.
• Confirm insurance claim status and update collection account status.
• Process “Guarantee of Title” paperwork needed for payment in timely manner.
• Contact and educate customers on total loss process and account responsibility until process complete.
• Verify additional contracts and process cancellations as needed.
• Contact insurance companies weekly to verify status of claim process and payment.
• Monitor customer account details for non-payments from contract cancellations and insurance companies.
• Educate and counsel customers on account terms and payment programs to resolve past due amounts
• Utilize various skip tracing methods and processes to locate customers as needed
• Maintain and ensure accurate, up-to-date customer account information.
• Manage end to end Impound process: Oversee lifecycle of impounded vehicles from initial notice, through legal hold, to recovery or abandonment.
• Fee Negotiation: Negotiate storage fees and charges with towing/repair facilities to minimize financial loss.
• Loss Mitigation: Analyze vehicle value against accrued fees to determine whether to secure the vehicle or abandon it to minimize net loss.
• Documentation & Accuracy: Prepare legally required state-specific impound packets, hold-harmless documents, and affidavits to facilitate swift vehicle release.
• Recovery Coordination: Collaborate with repossession agents to schedule and coordinate the prompt pickup of vehicles from impound lots.

Insurance/Impounds Specialist

Analyst

• Provide thought leadership and innovative technical solutions for new initiatives
• Utilizing agile project management methodologies, manage and configure feature requests within Workday
• Support team members and stakeholders with technical issues
• Improve workflow processes for efficiency and compliance
• Adhere to global data privacy legislation, compliance practices and work with stakeholders to ensure data quality
• Stay up to date on Workday releases and assist in release management
• Ensure detailed and accurate documentation accompanies all Workday configuration and processes
• Identify functional gaps in existing processes or operations when business needs change and provide solutions
• Support critical system maintenance and operational tasks within Workday
• Provide demos and trainings to internal team members and stakeholders
• Build reports, perform data modeling, data analysis, and reporting

Workday Analyst

People Operations

• Own full-cycle recruiting for assigned teams, from intake through offer.
• Partner with leaders to anticipate hiring needs and build proactive talent strategies.
• Develop and maintain strong talent pipelines through sourcing, networking, and community partnerships.
• Deliver a consistent, inclusive, and high-quality candidate experience.
• Promote internal opportunities and support a culture of growth and development.
• Assist leaders in identifying and developing internal talent.
• Support employee development conversations and growth planning.
• Support engagement initiatives and reinforce company values.
• Serve as a trusted resource for employees and leaders, connecting them with People & Culture programs and expertise.
• Collaborate with People & Culture team members to ensure consistent support across the organization.

People & Culture Partner

Call Center Representative

• Monitor customer accounts daily to identify aged receivables and contact customers for payment.
• Keep detailed records and reporting on collection activity including updating systems and trackers.
• Receive in-bound AR related calls.
• Resolve billing issues.
• Research and respond to inquiries from service and parts customers, Lithia stores and internal customers.

Call Center Representative – Accounts Receivable

• Lead, develop, and motivate a remote, cross-functional AR team
• Support the AR Manager in coordinating daily operations, reporting, and process improvements
• Monitor team performance and hold individuals accountable to KPIs
• Manage staffing levels and workflow to ensure deadlines are met, including month-end and year-end close
• Handle escalated issues with professionalism and sound judgment
• Provide exceptional internal and external customer service
• Drive continuous improvement in AR processes and tools
• Maintain positive working relationships across departments
• Ensure confidentiality and data security at all times
• Prepare and deliver weekly and monthly performance reports
• Embrace and support changes in structure, systems, and processes

Call Center AR Supervisor

Operations

• Provide support in daily tasks and operations within the assigned department.
• Collaborate with team members to ensure smooth workflow.
• Maintain accurate records and documentation.
• Assist with documentation of important information to increase efficiency.
• Provide a friendly and professional first impression to customers.
• Efficiently and respectfully address customer needs and inquiries to ensure a positive experience.
• Foster a collaborative and positive team environment.
• Actively seek opportunities for learning and skill development.

Store Operations Intern

Customer Support

• Maintain and enhance treasury policies and procedures, ensuring accuracy and compliance.
• Provide training and operational support to treasury team members and store-level partners.
• Proactively review and manage banking filters, user access, signer changes, and account controls.
• Evaluate and analyze company banking needs, including administration of electronic banking access, authorized signer changes, and periodic reviews of account structures to optimize fees and efficiencies.
• Complete bank reconciliations for multiple accounts, analyzing large or unusual reconciling items.
• Perform month-end close activities, including fluctuation analysis of cash-related general ledger accounts, interest, and related journal entries.
• Collaborate with Corporate Accounting and Finance teams to support a timely and accurate month-end close.
• Lead audit reporting and monitoring efforts, including maintaining audit schedules and managing feedback loops.
• Own all Treasury-related SOX compliance reviews.
• Support the development of treasury operational reporting and disclosures (e.g., number of accounts, wires/ACH activity, signer changes, payments, contract dates).
• Serve as a key contributor for strategic account structure requests and specialized treasury scenarios.
• Lead initiatives and projects focused on improving department efficiency, cost savings, and company profitability.
• Promote continuous improvement by identifying opportunities to streamline processes and implement best practices.
• Participate in and support cross-training within the treasury department.
• Perform other duties and special projects as assigned.

Senior Treasury Support Specialist

• Build meaningful relationships and deliver a high - quality, consistent experience that supports customers and teammates.
• Follow through on commitments, communicate clearly, and ensure your work meets expectations.
• Seek feedback, refine your skills, and look for opportunities to make processes more efficient.
• Support a positive culture by staying engaged, connecting with your team, and helping create a workplace where people feel valued.

Operations Development Program – DART Ops, Northeast

Accounts Payable

• Independently operate the required systems to process invoices through the workflow
• Independently administer assigned stores and queues
• Verify, enter and/or correct applicable invoice attributes through the workflow
• Reconcile vendor statements and maintain strong vendor relationships
• Ensure accurate invoice processing
• Ensure timely expense allocation and vendor payments
• Resolve incorrect payment allocations and other account disputes
• Contact vendors to obtain payment for outstanding credit balances
• Identify "Special Processing" and/or "Statement" Invoices
• Assist with department projects and provide other information as needed
• Proactively track "Vital Services" invoices through the workflow
• Provide prompt and friendly customer service to vendors and stores
• Proactively communicate with your supervisor

Accounts Payable Administrator

Operations Development Program – DART Ops

• Build meaningful relationships and deliver a high-quality, consistent experience that supports customers and teammates.
• Follow through on commitments, communicate clearly, and ensure your work meets expectations.
• Seek feedback, refine your skills, and look for opportunities to make processes more efficient.
• Support a positive culture by staying engaged, connecting with your team, and helping create a workplace where people feel valued.