Lithia & Driveway

Recruitment

• Partner with hiring managers to define selection criteria for open positions and select the best candidates for hire
• Collaborate with hiring managers across various departments to ensure a seamless and effective recruitment process
• Coach hiring managers on effective interviewing, candidate feedback, and selection processes
• Provide hiring managers with detailed summaries on all screened candidates
• Source talent through active and passive methods, including events, databases, referrals, and direct outreach
• Screen all candidates for culture-fit, quality, and long-term potential
• Ensure a positive candidate experience through clear and timely communication from sourcing through onboarding
• When possible, prioritize hiring culturally aligned talent over experience and trainable skills
• Collaborate with Talent Acquisition Managers to proactively anticipate internal movement and plan for future openings
• Maintain long-term relationships with high potential hires ensuring role satisfaction
• Recruit and align high potential candidates to early career pipeline programs including internships, rotational programs, and technician apprenticeships
• Build and maintain talent pipelines for future hiring needs
• Collaborate with store leadership to convert early career talent into hires and identify opportunities to leverage pipeline programs
• Build and maintain partnerships with schools and other market partners
• Represent the organization at career fairs, recruitment events, and other community outreach initiatives

Recruiting Partner

Accounts Payable

• Independently operate systems required to process invoices through workflow
• Administer assigned stores and queues
• Verify, enter, and correct invoice attributes within the workflow
• Reconcile vendor statements and maintain vendor relationships to ensure accurate invoice processing, timely expense allocation, and vendor payments
• Resolve payment allocation discrepancies and account disputes to maintain ongoing purchase ability
• Contact vendors regarding outstanding credit balances
• Create and post journal entries to support proper expense allocation, including consolidated bills, prepaids, accruals, and invoice discrepancies
• Process urgent and manual payment requests for management companies
• Review, research, and obtain approvals for month-end schedules and balances
• Proactively communicate errors, unusual items, solutions, process improvement opportunities, and workload concerns to leadership
• Assist with department projects and provide additional support as needed

Corporate AP Administrator

Communications

• Resolve customer inquiries related to payments, inventory, funding, banking, and general concerns
• Provide support across phone, email, and chat channels
• Escalate and document issues appropriately
• Partner with Shared Services teams to identify solutions and perform root cause analysis
• Navigate multiple systems efficiently in a fast-paced environment
• Assist with process improvements and knowledgebase updates
• Meet Quality Assurance and performance expectations
• Prioritize tasks effectively while maintaining accuracy
• Build strong relationships with dealerships, leadership, and cross-functional teams

Communication Specialist

Payroll

• Verify and maintain accurate employee information, including new hires, rehires, transfers, position changes, and pay rate updates
• Process off-cycle payroll checks and employee terminations in a timely manner
• Process payroll for 750–1,000 employees depending on payroll frequency
• Collect and validate payroll data from store locations
• Run payroll data retrieval and calculation processes
• Import payroll data into Workday and review reports for accuracy and completeness
• Audit payroll registers to identify and resolve missing information or calculation discrepancies
• Ensure store payrolls are finalized and confirmed in accordance with processing deadlines
• Post store general ledgers (G/Ls) and maintain accurate payroll documentation
• Update shared tracking logs including payroll confirmations, register approvals, and payroll exceptions
• Scan and maintain required payroll documentation following each payroll cycle
• Complete month-end account reviews for assigned stores by the fourth business day of each month
• Collect and maintain standard pay plans while updating payroll calculation details as needed
• Conduct audits and data reviews to ensure accuracy and integrity within Workday reporting

Payroll Specialist II

Administration

• Build and maintain vendor records while ensuring compliance with company policies and procedures
• Audit vendor data for accuracy and identify opportunities for process improvement
• Collect, review, and verify certificates of insurance
• Support year-end 1099 processing activities
• Generate and maintain monthly, quarterly, and annual vendor reporting

AP Vendor Administrator

Social Media Manager

• Develop and execute innovative social media strategies aligned with each brand’s voice, goals, and audience
• Build and maintain strategic content calendars that align with campaigns, trends, and seasonal opportunities
• Create engaging platform-specific content including graphics, videos, infographics, and copy
• Ensure all creative aligns with brand standards and messaging
• Manage and engage with online communities across social and review platforms
• Respond thoughtfully and professionally to customer feedback, comments, and reviews
• Maintain a 100% response rate across review sites while protecting and strengthening brand reputation
• Monitor brand sentiment and proactively identify opportunities or risks
• Track trends, competitor activity, and audience conversations to drive strategy and innovation
• Build and optimize social listening queries for brand and competitive insights
• Analyze campaign and reputation performance, providing actionable recommendations and reporting to leadership
• Partner with influencers and industry partners to expand brand reach when applicable
• Collaborate closely with marketing, design, customer support, and dealership teams to ensure consistent messaging across channels
• Support on-site events through content capture, execution, and social coverage
• Identify and create engaging moments for digital and social storytelling before, during, and after events
• Participate in event planning to maximize audience engagement opportunities

Senior Social Media, Reputation Specialist

Data Entry

• Operate company and specialized software programs, manufacturer websites, ADP etc. to manage inventory and flooring payoffs
• Perform assigned duties related to inventory management and flooring payoff for car deals
• Administer assigned stores and queues, flooring requests, and inventory notices
• Make accurate entries and adjustments
• Pull, build and post invoices for new vehicle inventory
• Proactively communicate with your manager
• Communicate errors, unusual items, proposed solutions and process improvement opportunities
• Other duties and special projects, as assigned

Inventory Data Entry Administrator

Brand Manager

• Support execution of GreenCars campaigns, content initiatives, dealership programs, and partner activations
• Coordinate cross-functional projects, timelines, deliverables, and stakeholder communications
• Build and maintain relationships with dealership and retail teams to support program adoption
• Partner with marketing, sales, CRM, and retail teams to support lead generation and lead management efforts
• Assist with planning and execution of events and activations, including logistics, lead capture, and follow-up
• Support GreenCars.com content and communications across digital channels
• Track program performance and support reporting on campaign and activation results

Accounts Receivable

• Monitor customer accounts daily and identify aged receivables
• Contact customers to secure timely payments
• Maintain accurate records, reports, and system updates
• Handle inbound AR-related calls and billing inquiries
• Research and resolve service and parts billing issues
• Respond to internal and external inquiries within service-level timelines
• Support additional AR and collections tasks as needed

Accounts Receivable Representative

• Independently operate the required systems to process invoices through the workflow
• Independently administer assigned stores and queues
• Verify, enter and/or correct applicable invoice attributes through the workflow
• Reconcile vendor statements and maintain strong vendor relationships: Ensure accurate invoice processing
• Ensure timely expense allocation and vendor payments
• Resolve incorrect payment allocations and other account disputes to ensure ongoing purchase ability
• Contact vendors to obtain payment for outstanding credit balances
• Identify "Special Processing" and/or "Statement" Invoices
• Assist with department projects and provide other information as needed
• Proactively track "Vital Services" invoices through the workflow to ensure services continue uninterrupted
• Provide prompt and friendly customer service to vendors and stores
• Proactively communicate with your supervisor: Communicate errors, unusual items, proposed solutions and process improvement opportunities
• Inform supervisor of excessive, undemanding or unbalanced workload

Accounts Payable Administrator

• Accurately post and reconcile funds received from lenders to ensure timely allocation of vehicle transactions.
• Operate company and specialized accounting systems, manufacturer websites, and lender platforms to manage and track funding.
• Perform detailed data entry, adjustments, and reconciliations with a focus on accuracy and timeliness.
• Research and resolve discrepancies related to payments, allocations, or missing information.
• Communicate proactively with managers, team members, and dealership accounting staff regarding funding status and inquiries.
• Demonstrate accountability by identifying and correcting errors while maintaining accurate records.
• Participate in continuous improvement efforts by recommending process enhancements and efficiency opportunities.
• Assist with audits, reporting, and special projects as assigned.

Funding Administrator

Manager

• Oversee Vendor Partnerships: Manage and coordinate service providers across security, landscaping, janitorial, electrical, HVAC, and plumbing
• Coordinate Inspections: Schedule and manage monthly, quarterly, and annual vendor inspections
• Maintain Facilities: Perform painting, minor wall repairs, and general upkeep across buildings and equipment
• Support Daily Operations: Handle miscellaneous daytime cleaning and facility needs as they arise
• Manage Workspace Changes: Coordinate desk and furniture repairs, moves, and adjustments
• Order & Track Supplies: Maintain inventory and ordering of janitorial, office, and facility supplies
• Oversee Storage: Manage long-term file storage and organization
• Preserve Appearance: Remove graffiti and ensure overall property cleanliness and presentation
• Maintain Signage: Repair and replace building signage as needed
• Ensure Safety Compliance: Support building safety standards and protocols
• Control Costs: Conduct cost analysis and review/approve vendor invoices

Building Manager

• Manage access to social platforms for vendors, stores, and corporate teams
• Onboard social media vendors and ensure proper permissions are set up
• Troubleshoot access issues and reclaim profiles when needed
• Support acquisitions and divestitures by transferring and organizing social assets
• Assist with paid social administration (business manager setup, organization, reporting support)
• Maintain and document platform access, links, and data across systems
• Partner with internal teams (Marketing, LADTech, dealerships) and external agencies
• Use tools like Workfront to manage and support social publishing workflows
• Help organize and set up campaigns within Meta Business Suite and TikTok

Social Media Administrator

Customer Success Manager

• Lead customer satisfaction improvement initiatives at assigned store(s).
• Act as a liaison between the dealership and customers, ensuring their concerns are communicated and addressed.
• Develop and implement continuous improvement plans to enhance customer satisfaction.
• Follow up with customers within 48 hours to ensure their satisfaction.
• Track and trend customer concerns and survey scores using the FreshDesk Omni Program.
• Collaborate with the Reputation and Brand Team on reviews and social media sentiment.
• Develop processes for handling Better Business Bureau reviews and coordinate with dealership staff for comprehensive resolutions.

Customer Satisfaction Representative

Analyst

• Collaborate with store management and executive leadership to design compensation plans that:
• Support company and dealership goals
• Motivate employees to exceed performance expectations
• Attract, retain, and reward high-performing talent
• Ensure compliance with federal and state laws
• Conduct thorough analysis of:
• Pay plan effectiveness using historical and recent performance data
• Staffing levels and productivity to manage payroll expenses
• Annual Operating Plans (AOP) and performance metrics to identify compensation opportunities
• Present data-driven recommendations clearly to leaders at all levels
• Contribute to compensation department projects, reporting, and analytics