Communication Specialist

Lithia & Driveway

Customer Support Specialist providing assistance for automotive inquiries through various channels. Collaborating with teams for efficient problem resolution in a fast-paced environment.

Posted 5/29/2026full-timeRemote • Oregon • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $24 per hourWebsite

About the role

Key responsibilities & impact

Resolve customer inquiries related to payments, inventory, funding, banking, and general concerns
Provide support across phone, email, and chat channels
Escalate and document issues appropriately
Partner with Shared Services teams to identify solutions and perform root cause analysis
Navigate multiple systems efficiently in a fast-paced environment
Assist with process improvements and knowledgebase updates
Meet Quality Assurance and performance expectations
Prioritize tasks effectively while maintaining accuracy
Build strong relationships with dealerships, leadership, and cross-functional teams

Requirements

What you’ll need

Minimum 2 years of related experience
Strong attention to detail and a strong sense of urgency
Excellent written and verbal communication skills
Proven ability to manage multiple systems simultaneously
Associate’s degree preferred (not required)
Background in banking, finance, or accounting strongly preferred
Experience with ancillary products such as GAP, lifetime oil plans, and related F&I products is a plus

Benefits

Comp & perks

Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

root cause analysisprocess improvementsknowledgebase updatespayment processinginventory managementbanking operationsfunding proceduresF&I productsGAP productsoil plans

Soft Skills

attention to detailsense of urgencywritten communicationverbal communicationtask prioritizationrelationship buildingcross-functional collaborationproblem-solvingcustomer serviceadaptability

Certifications

Associate’s degree