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Accounts Receivable Administrator
Lithia & DrivewayAccounts Receivable Administrator at Lithia & Driveway ensuring accurate payment processing and resolving customer inquiries in a fast-paced environment.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
payment processingrefund processingAR reconciliationcredit application inputaccount discrepancy resolutionbilling issue resolutioncustomer inquiry responseoutbound callingcollections experienceMicrosoft Excel
Soft Skills
detail-orientedproactivedeadline-drivenwritten communicationverbal communicationcustomer servicecritical thinkingactive listeningorganizedself-motivated
Tools & Technologies
ERP systems
Industry Keywords
service level agreementsadministrative support
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Process payments and refunds accurately and on time
- Reconcile AR schedules in accordance with company policy
- Provide support to store locations and internal stakeholders as needed
- Manage internal stakeholder meetings and follow-ups to ensure alignment and timely resolution
- Review and input credit application details into internal systems
- Investigate and resolve account discrepancies and billing issues
- Respond to service and parts customer inquiries within defined service level agreements (SLAs)
- Conduct outbound calls to customers and partners to resolve balances, clarify accounts, and drive timely payment activity
- Maintain consistent communication to ensure deadlines and SLAs are met
- Other administrative and support projects as assigned
Requirements
What you’ll need- Detail-oriented with a proactive, deadline-driven mindset
- Strong, direct written and verbal communication skills
- Customer service experience in fast-paced or call center environments
- Confidence making outbound calls (collections experience a plus)
- Strong critical thinking and active listening abilities
- Organized, self-motivated, and able to work independently
- Proficiency in Microsoft Excel (including XLOOKUP)
- Experience with ERP systems
Benefits
Comp & perks- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs