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Service Advisor
Lithia & DrivewayExperienced Service Advisor at Honda of Ames managing customer interactions and translating needs into service requests. Building loyalty through transparency and trust while pushing performance metrics.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer interaction skills, translating customer needs into actionable repair orders while maintaining high performance metrics. Proficient in service software and possesses mechanical knowledge to enhance service delivery and customer satisfaction.
Highest-signal resume keywords
Service Advisor ExperienceAutomotive KnowledgeCommunication SkillsOrganizational SkillsProblem-Solving Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Sharp CommunicationRelentless OrganizationCalm Under Pressure
Tools & Technologies
Service Software
Certifications & Qualifications
High School Graduate or Equivalent
Industry Keywords
Customer InteractionRepair OrdersPerformance MetricsLoyalty BuildingTransparencyTrust
About the role
Key responsibilities & impact- Own every customer interaction from write-up to drive-off—no handholding, no shortcuts.
- Translate customer needs into crystal-clear ROs technicians can attack with precision.
- Command conversations around services, pricing, and timelines with confidence.
- Build lifelong loyalty by delivering transparency, trust, and results.
- Push performance metrics hard and raise the standard for the entire team.
Requirements
What you’ll need- 2+ years as a Service Advisor (automotive experience preferred).
- Sharp communication, relentless organization, zero dropped balls.
- Fluent in-service software with working mechanical knowledge.
- Solve problems fast while keeping your cool.
- High School graduate or equivalent, 18 years or older required.
Benefits
Comp & perks- We are a drug free workplace.
- We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.