Liebherr Group

Engineer

• Diagnose, troubleshoot, and repair various Liebherr and third-party equipment
• Work with internal departments to program and test spare parts prior to dispatch
• Complete repairs in house and coordinate with external partners & suppliers
• Communicate with customers and suppliers
• Develop and manage knowledge and documentation for service manuals
• Coordinate with the parts department and warehouse to test / calibrate relevant spare parts prior to shipment
• Maintain close working relationships locally within the company and globally within the Maritime division
• Contribute to Continuous Improvement and Quality Management
• Occasional travel for learning and development

Repair Engineer

Field Engineer

• Diagnose and safely repair all of Liebherr’s Earth Moving Technology line of equipment such as Material Handlers, Tele handlers, Wheel Loaders, Excavators, Bull Dozers, Crawler Loaders
• Perform major repairs such as but not limited too; hydraulic pump replacements, hydraulic component replacement, engine replacement or engine repair(s)
• Troubleshoot mag grapple problems, machine error codes as well as SCR system error codes and repair as necessary
• Update service supervisor about job status, parts required etc.
• Complete accurate and concise warranty documentation
• Maintain tool inventory on service truck
• Assemble new machines on site as per sales when necessary
• Perform factory updates or modifications as required
• Other duties as assigned

Resident Field Service Technician, Heavy Equipment

Sales

• Acquire new customers and develop strategic new business while supporting and retaining existing customers for our construction products.
• Prepare quotations in coordination with our headquarters.
• Lead contract negotiations and assist in drafting agreements.
• Identify growth and partnership opportunities.
• Conduct market research and analyze relevant key metrics.
• Collaborate with our headquarters on sales and marketing initiatives, product management, and technical support.

Sales Manager, Construction Machinery

Administration

• Raise and process our customer service jobs and repair orders, including costing completed jobs
• Support the scheduling of service jobs
• Prepare and issue invoices for completed service work in a timely manner
• Travel Coordination – organise our team members travel, and accommodation arrangements as required
• Timesheet administration for payroll and reporting purposes
• Process expense claims & manage purchasing activities and accounts payable workflow with precision to ensure compliance with our policies
• Address customer inquiries in a professional manner to ensure timely and effective resolution
• Maintain and update our databases, ensuring filing systems are organised, up to date and efficiently archived
• Update and manage data bases, filing and archiving

Service Administrator

Service and Warranty Administrator

Manager

• Oversee the facility related aspects of the LUS Miami site
• Perform day-to-day tasks to operate the entire site
• Plan and coordinate resources to maintain facility items
• Develop and implement operational procedures and guidelines
• Ensure compliance with company policies and promote safety
• Maintain communication with third parties for contracts and inspections
• Inspect facility and evaluate use of space
• Manage internal transportation vehicles and resources
• Analyze location factors affecting operations
• Plan and budget facility modifications
• Perform audits and develop long-range plans
• Serve as liaison to public utilities and agencies
• Coordinate building space allocation and communication services
• Work with vendors to manage ongoing maintenance

Facility and Yard Manager

• Diagnosing, repairing, and maintaining mechanical, hydraulic, electrical, and pneumatic equipment
• Performing commissioning activities, including crane setup, orientation, and operator training
• Conducting routine maintenance to maximize equipment reliability
• Building positive relationships with customers and providing expert advice

Field Service Technician – Tower Cranes

• Maintain and control Quality documentation, records and relevant databases
• Working in a structured approach processing certificates, machinery cards and all subcontract documentation in a timely manner for multiple projects running in parallel
• Liaising with sister-companies, sub-contractors and suppliers regarding relevant documentation received and requested
• Compiling various documentation such as reports for crane certification records
• Maintaining the calibration matrix, sample material traceability records and NDT records
• Assisting the quality team, quality engineers/inspectors in the creation of documentation and filing of same
• Support Quality function on Quality metrics and KPI’s
• Compiling of relevant Logistics and Quality paperwork, including the preparation of documentation and reports for customer and 3rd party engineers’ inspection visits
• Maintaining, controlling, and distributing records of key processes with a view to continuously improving these processes and eliminating undue waste
• Any other duties as requested by management.

Quality Administrator

Systems Engineer

• Responsible for the design, implementation, optimisation, and ongoing operation of Liebherr Australia’s network and core systems infrastructure
• Provide expert guidance and mentorship to the engineering team
• Lead the resolution of complex incidents
• Contribute to infrastructure strategy and continuous improvement across 23 branches in Australia and New Zealand
• Ensure high availability and performance of network and server infrastructure through proactive maintenance, upgrades, and issue resolution across multiple sites
• Provide senior-level Tier 2/3 support for escalated incidents
• Lead formal root cause analysis for recurring and major incidents
• Implement permanent fixes and contribute to a reduction in incident recurrence
• Define and maintain infrastructure architecture standards
• Lead or co-lead infrastructure upgrade, migration, and deployment projects

Senior Network and Systems Engineer

Analyst

• Administrar usuarios en Directorio Activo y cuentas de correo
• Instalar y configurar equipos y software
• Monitorear el estado de la infraestructura tecnológica
• Documentar incidencias y soluciones
• Garantizar el cumplimiento de políticas de seguridad IT

Analista de IT

Translator

• Reporting to the Parts Supervisor, the Purchasing Officer (Parts Interpreter) is responsible for the provision of efficient and accurate parts advice, dispatch and administrative services to the Divisions and its customers
• Develop relationships and build trust with stakeholders
• Ensure customers order and receive correct parts
• Provide technical and product specific information to customers on demand
• Identify and secure additional parts sales opportunities
• Monitor the effectiveness of parts processes including stock control and inventory
• Order stock from suppliers and maintain accurate records, files and reports

Parts Interpreter

• Responsible for validation, harness design, updates, and PCB testing for refrigeration units.
• Manage test cases, resolve PCB issues, and collaborate with cross-functional teams to ensure product quality and timely delivery.
• Perform component and system-level validation of refrigeration units to ensure optimal functionality and reliability.
• Define and implement harness designs to maintain seamless connectivity and system performance.
• Create and update wiring diagrams to accurately reflect electrical design changes and modifications.
• Identify PCB issues, prioritize them for detailed analysis, and coordinate timely resolution.
• Prepare and maintain comprehensive documentation including PCB test reports, issue reports, and corrective action plans.
• Initiate and support root cause analysis for failures and drive corrective actions with suppliers through the Incoming Quality Control (IQC) process.
• Collaborate effectively with cross-functional teams such as New Product Development (NPD), sourcing, and quality to support product development and improvement.
• Benchmark competitor refrigeration models to inform and guide internal product enhancement initiatives.
• Manage parts-related issues, ensuring timely identification, escalation, and resolution.
• ECR/ECN Creation.

Electronics Engineer

Data Analyst

• Define and track company-wide performance metrics that support key business decisions and determine the relevant data sources
• Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
• Confer with personnel of organizational units involved to analyze current operational procedures and identify problems
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
• Select the most appropriate analytical technique
• Participate in the maintenance of BaaN integration settings and Integration Log Reconciliation
• Provide data for periodic forecast reporting (KEP) and assist managers in preparing the budget
• Follow-up and monitoring of actual vs budget analyses
• Analyze requirements, procedures, and problems to automate processing or to improve existing ERP system
• Train BaaN and LISA users on company policies and procedures to ensure quality and prevent discrepancies of data
• Assist other departments with resolving issues and establishing procedures relating to ERP system
• Confer with Business Analysts from other Liebherr Sales and Service companies to develop reports

Business Analyst – Financial Reporting, Data Analytics

Business Analyst

• Perform detailed financial and operational analysis and act as a business partner to departments
• Develop and monitor data quality metrics
• Ensure business data and reporting needs are met
• Review and analyze information, forecasts, methods, schedules, systems, processes, and procedures
• Define and track company-wide performance metrics
• Create informative, actionable and repeatable reporting
• Conduct insightful, ad hoc analyses
• Select the most appropriate analytical technique
• Participate in the maintenance of BaaN integration settings
• Provide data for periodic forecast reporting
• Analyze requirements, procedures, and problems to automate processing
• Train BaaN and LISA users on company policies and procedures
• Confer with Business Analysts from other Liebherr Sales and Service companies

• Lead the daily operations of the Biggleswade depot, ensuring strict adherence to Health & Safety (H&S) regulations and efficient resource allocation.
• Monitor and maintain Utilisation and Work in Progress (WIP) targets.
• Act as a subject matter expert, providing high-level technical assistance to field service engineers and customers.
• Ensure all aftersales administration is handled accurately and promptly.
• Drive revenue growth by meeting annual targets for parts sales, servicing, and repair contracts.
• Regularly review Profit and Loss (P&L) statements to identify areas for improvement.
• Work with the Service Controllers to ensure all service-related repairs are accurately estimated.
• Lead your team through structured performance tools.
• Facilitate monthly toolbox talks and ensure all engineers receive the necessary technical training.
• Conduct weekly/fortnightly team meetings to track progress.
• Build strong, long-term customer relationships through proactive communication.
• Act as the escalation point for customer disputes.
• Ensure high-level, customer-focused product support.