After Sales Manager, Earthmoving

Liebherr Group

After Sales Manager overseeing operations in Liebherr's Biggleswade depot. Driving profitability through efficiency, quality support, and team leadership.

Posted 4/21/2026full-timeBiggleswade • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead the daily operations of the Biggleswade depot, ensuring strict adherence to Health & Safety (H&S) regulations and efficient resource allocation.
Monitor and maintain Utilisation and Work in Progress (WIP) targets.
Act as a subject matter expert, providing high-level technical assistance to field service engineers and customers.
Ensure all aftersales administration is handled accurately and promptly.
Drive revenue growth by meeting annual targets for parts sales, servicing, and repair contracts.
Regularly review Profit and Loss (P&L) statements to identify areas for improvement.
Work with the Service Controllers to ensure all service-related repairs are accurately estimated.
Lead your team through structured performance tools.
Facilitate monthly toolbox talks and ensure all engineers receive the necessary technical training.
Conduct weekly/fortnightly team meetings to track progress.
Build strong, long-term customer relationships through proactive communication.
Act as the escalation point for customer disputes.
Ensure high-level, customer-focused product support.

Requirements

What you’ll need

Plant Engineering NVQ Level 3 or equivalent in a relevant industry
Competent plant engineering background
Ability to demonstrate effective leadership skills with a team of similar size in a comparable work environment
Ability to articulate highly developed customer service skills applied in a working environment of similar complexity
Good communicator at all levels
Flexible approach to work
Ability to use own initiative
Able to demonstrate ability to work effectively in a pressurised environment.

Benefits

Comp & perks

Secure and progressive work environment
Competitive salary and benefits
Training and personal development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Plant Engineering NVQ Level 3resource allocationUtilisation targetsWork in Progress (WIP)Profit and Loss (P&L) analysistechnical assistanceaftersales administrationparts salesservicingrepair contracts

Soft Skills

leadershipcustomer servicecommunicationflexibilityinitiativeteam managementperformance managementproblem-solvingrelationship buildingtraining facilitation

Certifications

Plant Engineering NVQ Level 3