Support Engineer

• Understanding requirements and translate them into technical solutions, considering the associated business impact of build choices and decisions.
• Collaborate with project teams and functional consultants to provide technical solutions.
• Adhere to project plans and deadlines strictly.
• Build and develop application integration solutions.
• Build and complete data migrations flawlessly.
• Balance between BAU support and project work successfully.
• Detail technical specifications and processes as part of implementing change requests.

ERP Technical Analyst

Account Manager

• Build strong relationships with key internal and external stakeholders
• Grow the territory revenue of the Standards business, with a primary focus in the Reference Materials and Analytical Standards product lines
• Own all assigned Commercial accounts and Strategic site-level locations, representing the entire LGC Standards portfolio across all end-markets
• Identify and close new opportunities, attained from either prospecting or from marketing as marketing qualified leads
• Involve additional LGC Standard’s team members on an as-needed basis to best service customer needs
• Collaborate with strategic account manager to conduct planning and customer reviews for relevant sites
• Use LGC’s sales tools to manage prospects, existing accounts, new opportunities, and relevant sales forecasts in an accurate manner
• Develop an in-depth understanding of key LGC products and their applications
• Meet and exceed assigned sales targets for LGC Standards
• Actively engage with customers to qualify leads, convert prospects, and drive new sales
• Maintain CRMs with up-to-date customer information
• Organize and attend exhibitions, seminars, and other events to increase awareness of the LGC Standards brand

• Own all assigned Commercial accounts and Strategic site-level locations (e.g., regional labs for multinationals), representing the entire LGC Standards portfolio across all end-markets (Pharma, Biotech, Environmental, etc.) to build new and maintain existing account relationships
• Identify and close new opportunities, attained from either prospecting as self generated leads or from marketing as marketing qualified leads
• Involve additional LGC Standard’s team members (e.g., end market sales managers, quoting specialists, etc.) on an as-needed basis to best service customer needs and to achieve the highest level of customer experience
• For relevant sites at specific strategic accounts, the account manager will collaborate with the strategic account manager to conduct planning and customer reviews
• The account manager will use LGC’s sales tools to manage prospects, existing accounts, new opportunities, the active pipeline and relevant sales forecasts in an accurate and timely manner
• Develop an in-depth understanding of key LGC products and their applications
• Meet and exceed assigned sales targets for LGC Standards.
• Actively engage with customers (e.g., email, phone calls, in-person visits, etc) to qualify leads, convert prospects, follow-up on quotations and drive new sales; the account manager will accordingly maintain CRMs with up-to-date customer information
• The account manager will increase awareness of the LGC Standards brand by organizing and attending exhibitions, seminars and other events, and by serving as a company representative during working hours

• Own all assigned Commercial accounts and Strategic site-level locations (e.g., regional labs for multinationals)
• Build new and maintain existing account relationships
• Identify and close new opportunities both from self-generated leads and marketing qualified leads
• Collaborate with additional LGC Standard’s team members as needed to best service customer needs
• Use sales tools to manage prospects, existing accounts, new opportunities, active pipeline, and relevant sales forecasts
• Develop an in-depth understanding of key LGC products and their applications
• Meet and exceed assigned sales targets for LGC Standards
• Actively engage with customers to qualify leads, convert prospects, follow-up on quotations and drive new sales
• Increase awareness of the LGC Standards brand by organizing and attending exhibitions, seminars and other events

Sales

• Manage accounts in assigned area, present LGC Standards products to new/existing customers in various industries.
• Identify and close new prospect opportunities generated from a combination of prospecting and qualification from marketing-provided and self-generated leads.
• Collaborate with LGC Standard’s sales resources (specialists, customer service, etc.) to drive impactful customer experience.
• Use LGC’s sales tools and virtual capabilities to prospect, nurture and close opportunities, and conduct ongoing territory planning.
• Meet sales targets in a specific region, using collaborators to secure sales from both new and current customers.
• Work with marketing to launch new products and stay informed of competitor trends and activities.
• Efficiently handle territory by strategically covering and engaging with key account collaborators: end users, procurement, and influential individuals.
• Own the overall distribution relationship within the territory to include high impact activities, business reviews, specialist support and training.
• Manage effective pricing strategies to include – but not limited to – contracts and customer specific pricing: renewals, negotiations, and implementations.

Sales Specialist

Manager

• Build and maintain strong relationships with customers, distributors, and potential partners
• Identify, appoint, and manage new distributors
• Grow sales through both existing partners and new business opportunities
• Create and deliver business plans to meet revenue targets
• Manage and grow direct customer accounts
• Build relationships at all levels, from senior leaders to lab staff
• Handle and resolve any conflict between sales channels
• Promote new products and PORTAL reporting system updates
• Represent the company at industry events and customer meetings
• Work with the marketing team to support product launches
• Collaborate with internal teams to ensure a smooth customer experience
• Use Salesforce CRM to manage accounts, opportunities, and forecasts
• Provide regular updates and reports
• Develop commercial agreements in line with company policies

APAC BD and Channel Manager

Customer Support

• Orchestrate the end-to-end journey for complex key account customers, including large pharma, agriculture and healthcare providers globally.
• Partner with Marketing, Sales and Product Management to ensure that the CX strategy supports portfolio objectives, successful product launches, and improved patient-care pathways.
• Ensure all customer touchpoints, including medical information and field-service engagements, comply with global healthcare regulations, cGMP, and anti-kickback laws.
• Overhaul contact center approach into strategic care-coordination hubs, leveraging AI and agentic workflows to provide rapid, secure, and personalized support to healthcare providers (HCPs), life sciences customers and R&D professionals across all industries served.
• Capture and translate technical feedback from scientists and lab directors into product roadmaps, ensuring that innovation cycles are driven by real-world lab performance and needs.

VP of Customer Experience

Accountant

• Lead the end-to-end preparation and review of Canadian (GST/HST, PST, QST) and US Sales & Use tax returns and Personal Property renditions, ensuring accurate and timely filings.
• Manage indirect tax accounting and reconciliations, including overseeing tax liability accounts, month-end accruals, and true-up analysis to ensure financial statement accuracy.
• Monitor indirect tax legislative changes to assess and communicate impacts on the company’s tax profile.
• Oversee and lead indirect tax audits, serving as the primary point of contact for tax authorities and managing the retrieval of transactional data and documentation.
• Perform regular nexus reviews and taxability studies to identify and mitigate potential exposure across new and existing jurisdictions.
• Maintain comprehensive support for tax positions, including exemption certificate management and audit-ready files.
• Provide strategic indirect tax advice on business initiatives, including product launches, M&A due diligence, and intercompany transactions.
• Determine taxability for new products and services, ensuring correct tax mappings are applied within ERP systems.
• Partner with non-tax stakeholders (Procurement, Sales, and IT) to embed indirect tax requirements into business processes and contract negotiations.
• Identify and implement process improvements to enhance the efficiency and accuracy of indirect tax data collection and reporting.
• Drive automation and system enhancements, leading the integration of tax engines (e.g., Vertex) with ERP systems (e.g., SAP or IFS).

Senior Accountant, Indirect Tax

• Interact with customers from various fields in a laboratory setting
• Triage customers to the appropriate Sales Account Manager/Account Executive and assist in lead generation
• Manage customer quotes and literature requests for diverse product lines
• Receive all technical calls and triage appropriately
• Update and maintain CRM systems
• Capture new product inquiries
• Perform other duties as assigned by Sales Director

Sales Support Specialist

Business Development Rep

• Proactively identify and pursue new business opportunities in the nucleic acid therapeutics field
• Collaborate with Business Intelligence to uncover high-potential leads
• Promote Axolabs as a leading, multi-site CRO/CDMO to enhance market visibility
• Build and nurture strong, lasting relationships with prospects and customers
• Drive business growth through a structured sales process and strategic negotiations

Business Development Manager – CDMO, Therapeutics, Life Science

• Support and expand TNAC and Virusys portfolios across the United States.
• Identify and develop new sales opportunities across biopharma, diagnostics manufacturers, CROs, and academic institutions.
• Expand existing customer relationships by uncovering additional applications for TNAC reagents (e.g., assay development, QC, vaccine R&D).
• Drive revenue growth through proactive outreach including targeted account strategies, cold calls, email campaigns, and virtual engagement.
• Deliver technical presentations and product demonstrations focused on TNAC reagents, including antigens, antibodies, and viral proteins.
• Understand and address customer challenges related to assay sensitivity/specificity, reagent consistency, and supply chain reliability.
• Build and maintain strong customer relationships to ensure retention and long-term partnership growth.
• Collaborate cross-functionally with product management, R&D, and operations to align on customer needs, custom projects, and supply requirements.
• Track and report sales activities, pipeline status, customer feedback, and market intelligence in CRM systems.

Technical Sales Manager

Business Development Manager – CDMO – Therapeutics, Life Science

Compliance

• Provide daily operational and compliance support for import and export processes of traded goods within a specific country or region
• Administer free-trade agreement programs, including regular reviews of entry documentation and maintenance of tariff codes and country-of-origin (COO) data
• Maintain internal controls and procedures to ensure compliance with trade regulations and minimize the risk of penalties or fines
• Maintain organized and accurate trade records, update internal databases, and ensure activities align with established corporate policies, departmental procedures, and regulatory requirements
• Serve as subject matter expert (SME) for general trade compliance and customs relations, including tariffs and VAT, training and educating cross-functional stakeholders throughout the organization
• Interpret and apply trade regulations from various global agencies such as U.S. Customs and Border Protection (CBP) and World Trade Organization (WTO)
• Assist with trade compliance projects relating to cost-avoidance programmes, duty drawback, free-trade agreements, and preferential origin
• Complete or assist in applications of supporting documentation for export, import, shipping, and receiving processes to ensure accuracy and compliance with trade laws and country regulations
• Stay updated on changes in international trade laws and regulations and communicate relevant updates to the appropriate stakeholders within the organization
• Liaise with customs officials to facilitate the clearance of shipments, including handling of import/export documentation and potential issue resolution during the clearance process
• Provide regular updates and reporting on key data and metrics to functional leadership; alert management to discrepancies and trends
• Perform other duties as required, or assigned by management, to meet business needs
• Adhere to company Personal Protection Equipment (PPE) policy

Trade Compliance Specialist

• Identify and develop new sales opportunities across biopharma, diagnostics manufacturers, CROs, and academic institutions.
• Expand existing customer relationships by uncovering additional applications for TNAC reagents (e.g., assay development, QC, vaccine R&D).
• Drive revenue growth through proactive outreach including targeted account strategies, cold calls, email campaigns, and virtual engagement.
• Map key accounts involved in immunoassay development, infectious disease testing, and biologics development.
• Deliver technical presentations and product demonstrations focused on TNAC reagents, including antigens, antibodies, and viral proteins.
• Understand and address customer challenges related to assay sensitivity/specificity, reagent consistency, and supply chain reliability.
• Provide consultative support for reagent selection in applications such as: ELISA and lateral flow assay development, neutralization and binding assays, vaccine and therapeutic research, and diagnostic kit manufacturing.
• Build and maintain strong customer relationships to ensure retention and long-term partnership growth.
• Collaborate cross-functionally with product management, R&D, and operations to align on customer needs, custom projects, and supply requirements.
• Track and report sales activities, pipeline status, customer feedback, and market intelligence in CRM systems.
• Develop deep expertise in infectious disease biomarkers and viral proteins, immunoassay workflows and reagent requirements, and biopharma and diagnostic manufacturing processes.
• Analyze market opportunities and identify high-growth segments (e.g., emerging infectious diseases, multiplex diagnostics, vaccine programs).

ERP Technical Analyst

Account Manager

Account Manager

Account Manager

Sales Specialist

APAC BD and Channel Manager

VP of Customer Experience

Senior Accountant, Indirect Tax

Sales Support Specialist

Business Development Manager – CDMO, Therapeutics, Life Science

Technical Sales Manager

Business Development Manager – CDMO – Therapeutics, Life Science

Trade Compliance Specialist

Technical Sales Manager, TNAC – Virusys