Lendable

Product Manager

• Drive efficiency automation across Operations
• Support Head of Product with defining and delivering the roadmap to automate >80% of customer interactions across chat, email, and voice
• Design scalable AI-powered servicing journeys that improve resolution rates, QA scores, and customer outcomes
• Lead the evolution from proof-of-concept AI tools to robust, production-grade systems
• Identify and solve bottlenecks across Complaints, Fraud & Financial Crime, QA, and servicing workflows
• Improve agent tooling, data visibility, and workflow design to maximise productivity and quality
• Lead Cross-Functional Transformation
• Manage large, high-impact projects across Product, Engineering, Data, Risk, Compliance and Operations
• Align stakeholders on strategy, trade-offs and delivery plans
• Balance automation gains with regulatory robustness and customer service quality
• Build Responsible, High-Quality AI Systems
• Analyse customer journeys, call flows and behavioural data to identify high-impact automation and deflection opportunities
• Monitor AI performance and implement robust feedback loops to improve reliability and safety
• Evaluate unintended consequences of automation and proactively mitigate customer and regulatory risk
• Ensure all AI deployment adheres to regulatory requirements and best practices
• Upskill operational teams in how AI systems work and how to use them effectively
• Embed a culture of experimentation, data-driven iteration, and continuous optimisation

Software Engineer

• Join a cross-functional team building new product experiences in our established Zable App.
• Focus on improving performance, reducing tech debt, and improving scalability.
• Collaborate with your product team and contribute to wider engineering and business initiatives.

Senior React Native Engineer

Full-stack Engineer

• Build AI integrations and data sources
• Create connectors and integrations that make company data available to AI systems (Google Workspace, Slack, Jira, GitHub, Snowflake, Confluence and more)
• Build and maintain knowledge base pipelines, MCP integrations and API connections that power AI tooling across the business
• Work with security and data governance requirements to ensure integrations are safe and appropriate
• Support internal teams to create their own AI-powered data sources, automated workflows and internal tools using rapid app builder tools
• Build templates, guardrails and building blocks that make it easy for non-engineers to experiment safely
• Contribute to our internal automation platform using tools like AWS Bedrock, n8n and custom-built solutions
• Work closely with the PM and engineering lead to identify the highest-leverage opportunities
• Ship quickly, measure outcomes (time saved, errors reduced, adoption) and iterate based on what you learn
• Stay curious about emerging tools and techniques — and apply them where they'll genuinely move the needle

Senior AI Software Engineer

Backend Engineer

• Build a mix of internally facing web applications and robust automations for Operations teams.
• Help ops keep pace without relying solely on headcount growth.
• Make intelligent, pragmatic use of AI where it adds real value.
• Work closely with Product, Data Science and Analytics to deploy solutions.

Python Developer

Operations

• Design and deliver Lendable’s fraud operational strategy, including technical enhancements and vendor selection, to scale with the company's growth and complexity.
• Lead the first line of defence fraud operations, overseeing the development, testing, and deployment of investigative processes and controls.
• Rigorously use data and real-time analysis to drive decision-making, evaluate program performance, and forecast key fraud P&L drivers.
• Partner closely with the Head of Compliance, Director of Enterprise Risk, COO, and product teams to ensure a coordinated approach to risk.
• Own and manage compliance vendor relationships, including sourcing, monitoring, and contractual continuity.
• Serve as the primary point of contact for industry forums and regulators, drafting responses to external requests and coordinating audits with CIFAS.
• Drive a continuous reduction in fraud losses while optimising detection strategies and increasing fraud awareness across the business.
• Foster an innovative, risk-aware culture that empowers the team to achieve regulatory objectives and operational efficiency.
• Conduct 1LoD risk assessments for new features and products, ensuring appropriate controls are in place prior to deployment.

Head of Fraud Operations

Analytics Engineer

• Owning our suite of external partner data reports, critical to the functioning of our relationships with origination partners.
• Building and maintaining DBT models to transform raw data into reliable datasets for analysis.
• Collaborating closely with analysts to design data models that make reporting and insights easier.
• Working with product and marketing teams to ensure new features, products and campaigns are properly instrumented.
• Investigating and fixing issues in our analytics pipelines to keep data accurate and up to date.
• Helping document data sources, models, and best practices so the team can move faster.
• Learning from and collaborating with senior engineers and analysts to improve your technical skills.

Financial Planning and Analysis

• Assist applicants in navigating the loan application process.
• Validate the information provided by loan applicants.
• Ensure customer queries are resolved promptly.
• Propose enhancements to processes and product features.
• Deliver tailored responses to customers using quality assurance scorecard.
• Identify and document complaints and respond appropriately.
• Achieve individual and team performance targets.

Financial Support Agent – Part Time

• Process and reconcile daily incoming and outgoing payments, ensuring customer accounts across all Lendable products are updated promptly and accurately.
• Manage and resolve payment queries and tickets, collaborating with internal colleagues and external partners to investigate and resolve issues.
• Prepare and review payment files for upload, support weekly and month-end operational tasks, and assist with reporting requirements.
• Monitor payment systems and dashboards to identify exceptions, working quickly to resolve discrepancies and ensure operational efficiency.
• Maintain up-to-date knowledge of relevant payment regulations and compliance requirements.
• Suggest and support improvements to payment operations processes to keep pace with our growth and maintain best-in-class standards.
• Support projects and wider financial operations initiatives as needed.

Payments Operations Associate

Controller

• Own and manage indemnities for the Autolend product, tracking and resolving outstanding balances with broker partners
• Reconcile and maintain detailed records using Google Sheets, pulling data from multiple sources
• Investigate and resolve misallocated or delayed funds, especially those linked to complaints
• Build productive relationships with brokers and internal teams to resolve issues and set up smooth processes for the future
• Work closely with the commercial/sales team to ensure the protection of the commercial relationships with brokers and dealers.
• Collaborate with the Legal team as required to support effective recovery and indemnity actions.
• Chase outstanding payments professionally and sensitively
• Document and improve credit control procedures for Autolend and other products as required
• Prepare regular reports for internal stakeholders, highlighting risks and improvement opportunities
• Support ad-hoc processes across Financial Operations
• Expand into additional financial operations tasks as proficiency in credit control indemnities develops.

Credit Controller

Growth Marketing

• Own the economics and growth strategy for key acquisition channels for U.S. personal loans. You will operate as the local “CEO” with real decision-making authority to drive resilient growth
• Lead and manage relationships with marketing affiliates, partners, and suppliers. You will lead on negotiating performance, monitoring quality, and ensuring a strong pipeline of scalable opportunities
• Balance tradeoffs between cost, credit, and product experience. You will make sharp decisions across CAC, approval rates, risk outcomes, and conversion to maximise long-term contribution margin
• Be hands-on with data. You will drive your own analysis, uncover insights, and generate recommendations using SQL and analytics tooling…not just review dashboards
• Manage and improve the acquisition funnel end-to-end, optimising for volume, cost and credit quality; spot performance changes quickly and take action
• Deeply understand key third-party and partner ranking algorithms / channel mechanics, and feed insights into pricing, credit policy and product strategy
• Work closely with Credit, Product, and Engineering to drive the roadmap in areas impacting funnel performance (pricing levers, eligibility logic, decisioning, UX flows)
• Identify new opportunities for growth by combining quantitative insight and qualitative judgement, forming a clear view on how to capture more of the market and how to measure success

Senior Growth Manager

Manager

• Own our Testing Ecosystem (Experimentation + Statistical Rigor)
• Build Best-in-Class Monitoring & Analytics Suite (Performance + Economics)
• Drive Portfolio Valuation & Forecasting (Decision Support Across the Business)
• Be Hands-On With Data & Influence Decision Making

Senior Credit Risk Manager

People Operations

• Audit existing manual HR workflows (contract generation, reference checks, benefits enrollment etc.) and partner with the wider team to create AI-driven solutions to increase efficiency and improve the employee experience.
• Take full ownership of UK compliance, including accurate end-to-end management of Right to Work checks and Visa sponsorship/management.
• Maintain a high bar for HR System management (Bamboo HR, Deel), ensuring all digital employee files and contracts are accurate, and optimising the system for better data flow.
• Oversee and enhance the HR lifecycle of an employee, ensuring that our processes are scalable and people centric. This includes owning our family leave and flexible working processes.
• Act as a key support for our colleagues, managers and People Partners; specifically focusing on managing the probation review cycle and overseeing absence management processes.
• Own HR reporting and analytics, producing key insights for People Partners and Business Leaders to drive forward the People agenda.
• Collaborate with our internal People team to deliver team and company goals.

People Operations Specialist

SEO Marketing

• Research and implement the latest best practice in SEO / GEO writing
• Understand deeply the traditional search and AI search landscape for insights
• Stay ahead of consumer trends, serving them with the best information possible to serve their needs.
• Analyse and understand industry peer content strategies for valuable insights
• Conduct research into our target audience to deepen our knowledge of applicable topics to write content about
• Develop and deploy high-quality innovative content for credit cards and loans.
• Source and build a suite of AI copywriters to help you produce 1st drafts of content.
• Transform customer review data and market insights into high-converting creative concepts.
• Source, design and submit applications for industry awards across different themes and products.
• A development opportunity will be managing offsite link building programs.

SEO Manager, GEO

• Develop and deploy innovative content for credit cards, loans, car finance and other financial services across multiple brands.
• Source and build a suite of AI copywriters to help you produce 1st drafts of content.
• Edit and evolve content for 3rd party brand partners, collaborating with internal and external designers.
• Transform customer review data and market insights into high-converting creative concepts.
• Build and manage our official account on Reddit, posting high-quality material including AMAs and expert opinions on the platform.
• Contribute to projects sourcing, designing and submitting applications for industry awards across different themes and products.