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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and resolving credit card fraud and disputes while ensuring compliance with Mastercard guidelines. Proficient in utilizing digital systems to enhance processes and improve operational efficiency.
Highest-signal resume keywords
Credit Card Fraud InvestigationMastercard Scheme Rules KnowledgeCustomer Dispute ResolutionProcess ImprovementDigital Systems Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit Card FraudChargebacksConsumer Card DisputesRegulatory ComplianceProcess Automation
Soft Skills
EmpathyProfessionalismOrganisational SkillsPrioritisationCommunication Skills
Tools & Technologies
Digital SystemsOperational Tools
Industry Keywords
Fraud TypologiesSection 75 ClaimsUK Regulatory StandardsUSA Regulatory Standards
About the role
Key responsibilities & impact- Investigate and resolve complex third-party credit card fraud, consumer card disputes (including Section 75 claims), and chargebacks, ensuring meticulous accuracy and compliance with Mastercard guidelines.
- Communicate empathetically and clearly with customers throughout the process, managing challenging scenarios like account takeovers and scams with professionalism and sound judgment.
- Execute structured processes using our digital systems, proactively identifying trends and suggesting improvements to controls, workflows, and automation opportunities. You'll be a champion for new technologies, helping us work smarter and faster.
- Stay ahead of emerging fraud typologies, regulatory changes, and new operational tools, sharing your expertise and contributing to a collaborative, improvement-focused team environment.
Requirements
What you’ll need- Prior experience working with credit or debit card fraud, disputes, or chargebacks.
- Good working knowledge of scheme rules (especially Mastercard) and relevant regulatory standards in the UK and/or USA.
- Ability to confidently navigate and resolve complex customer scenarios with empathy and professionalism.
- Strong organisational and prioritisation skills, thriving in a fast-paced and change-driven environment.
- Digitally savvy and eager to embrace automation and new technologies.
- Detail-oriented and process-driven, with a knack for spotting inefficiencies and suggesting practical improvements.
- Excellent written and verbal English communication skills.
Benefits
Comp & perks- Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
- Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
- Health coverage: support for your physical and mental wellbeing, including private health cover
- Retirement & savings: long-term financial wellbeing through retirement savings plans
- Employee referral programme: earn a competitive bonus when you refer successful new team members
- Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
- Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations