Fraud and Disputes Specialist

Lendable

Fraud & Disputes Specialist investigating and resolving credit card fraud and disputes at a growing fintech. Making a direct impact on customer experience and effectiveness of card products.

Posted 7/7/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Investigate and resolve complex third-party credit card fraud, consumer card disputes (including Section 75 claims), and chargebacks, ensuring meticulous accuracy and compliance with Mastercard guidelines.
Communicate empathetically and clearly with customers throughout the process, managing challenging scenarios like account takeovers and scams with professionalism and sound judgment.
Execute structured processes using our digital systems, proactively identifying trends and suggesting improvements to controls, workflows, and automation opportunities. You'll be a champion for new technologies, helping us work smarter and faster.
Stay ahead of emerging fraud typologies, regulatory changes, and new operational tools, sharing your expertise and contributing to a collaborative, improvement-focused team environment.

Requirements

What you’ll need

Prior experience working with credit or debit card fraud, disputes, or chargebacks.
Good working knowledge of scheme rules (especially Mastercard) and relevant regulatory standards in the UK and/or USA.
Ability to confidently navigate and resolve complex customer scenarios with empathy and professionalism.
Strong organisational and prioritisation skills, thriving in a fast-paced and change-driven environment.
Digitally savvy and eager to embrace automation and new technologies.
Detail-oriented and process-driven, with a knack for spotting inefficiencies and suggesting practical improvements.
Excellent written and verbal English communication skills.

Benefits

Comp & perks

Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
Health coverage: support for your physical and mental wellbeing, including private health cover
Retirement & savings: long-term financial wellbeing through retirement savings plans
Employee referral programme: earn a competitive bonus when you refer successful new team members
Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Credit Card FraudChargebacksConsumer Card DisputesRegulatory ComplianceProcess Automation

Soft Skills

EmpathyProfessionalismOrganisational SkillsPrioritisationCommunication Skills