IT Support Engineer

Lendable

IT Support Engineer providing IT support and automation solutions for a fintech company. Collaborates closely with office staff to troubleshoot and enhance the IT environment while ensuring compliance.

Posted 7/13/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Support and Service Desk operations, with a strong focus on troubleshooting Windows and MacOS systems, managing ITSM ticketing systems, and providing excellent customer service. Capable of onboarding new staff and maintaining office technical equipment while implementing automation and scripting solutions.

Highest-signal resume keywords

IT Support ExperienceWindows And MacOS SupportMobile Device Management (MDM)ITSM/Service Desk Ticketing SystemsProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTroubleshootingWindows SupportMacOS SupportMobile Device ManagementITSMTicketing SystemsAutomationScriptingTechnical Equipment Maintenance

Soft Skills

Attention To DetailVerbal CommunicationWritten CommunicationSelf-StarterOwnership

Tools & Technologies

JumpcloudJamfKandjiZendeskJiraFreshdeskVideo Conferencing EquipmentNetwork EquipmentIT Peripherals

Industry Keywords

IT SupportService DeskTechnical SupportOffice Equipment MaintenanceOnboarding

Tech Stack

Tools & technologies

ITSMJamfMacOS

About the role

Key responsibilities & impact

Be the first point of contact for our office staff with their IT issues
An enthusiastic attitude towards learning and flexibility to adapt to new challenges or changes in direction
Provide direct support for Windows and MacOS. Ensuring they are up-to-date and compliant with the IT standards
Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment.
Onboarding of new joiners across multiple geographic locations and support with their technical needs
Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals
Improve and develop our systems with automations and scripting deployments

Requirements

What you’ll need

Minimum of 3+ years experience in IT Support/Service desk support
Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji.
Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk.
Experience in repairing and/or troubleshooting all various computers and operating systems, especially MacOS
A natural problem solver with a high level of attention to detail & excellent verbal and written communication
A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload
Willingness to visit our office locations in Kent and London as required

Benefits

Comp & perks

Winning team: the opportunity to scale up one of the world’s most successful fintech companies
Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
Health coverage: support for your physical and mental wellbeing, including private health cover
Retirement & savings: long-term financial wellbeing through retirement savings plans
Employee referral programme: earn a competitive bonus when you refer successful new team members
Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations