Customer Support

• Serve as primary contact for enterprise accounts, ensuring satisfaction and retention
• Lead client onboarding, training, and product demonstrations
• Set realistic expectations and monitor account health proactively
• Identify upsell opportunities and maintain detailed CRM records
• Collaborate with sales and product teams for seamless client experiences
• Drive client satisfaction and growth for high-value enterprise accounts
• Potential advancement to Director of Customer Success within 18 months

Customer Happiness Success, AI & Data Privacy

Financial Support Specialist

Customer Service Support Representative – Client Billing

Claims Support Representative

Pharmaceutical Support Specialist

Licensed Customer Service Representative