Lavendo

Customer Happiness Success, AI & Data Privacy

Lavendo

full-time

Posted on:

Origin:  • 🇺🇸 United States • Virginia

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Job Level

Mid-LevelSenior

Tech Stack

Cyber Security

About the role

  • Serve as primary contact for enterprise accounts, ensuring satisfaction and retention
  • Lead client onboarding, training, and product demonstrations
  • Set realistic expectations and monitor account health proactively
  • Identify upsell opportunities and maintain detailed CRM records
  • Collaborate with sales and product teams for seamless client experiences
  • Drive client satisfaction and growth for high-value enterprise accounts
  • Potential advancement to Director of Customer Success within 18 months

Requirements

  • Bachelor's degree (required)
  • 5+ years B2B SaaS experience in Client Support, Customer Success, or Account Management
  • Strong communication, relationship-building, and problem-solving skills
  • Technical proficiency with SaaS platforms and CRM tools
  • Bonus: Data privacy/cybersecurity software experience
  • Legal authorization to work in the United States (application asks about legal authorization and visa sponsorship)
  • Willingness to work from the office in Falls Church, VA, 2-3 times per week