Lavazza Group

Product Manager

• Management, development and activation of Lavazza Germany’s Single Serve portfolio in Retail & E‑Commerce
• Strategic lead for the e‑commerce-specific assortment across all product segments
• Development of a profitable product pipeline and identification of growth opportunities based on comprehensive consumer and market analysis
• Strategic marketing planning and implementation of all BTL consumer activations
• Result-oriented work with consumer and market data and derivation of concrete actions
• Close cooperation within the cross-functional team, including Content & Communications, Sales, Trade Marketing and Headquarters, as well as with external agencies
• Budget planning and management, including invoicing in SAP and preparation of reports

Accounting Manager

• Execute general accounting processes according to established policies and procedures to maintain consistency, accuracy, and compliance with accounting standards;
• Prepare journal entries and allocations, ensuring all financial transactions are accurately recorded in the company’s accounting system;
• Handle Accounts Payable (AP), including invoice processing, payment scheduling and processing, maintaining vendor relations and allocating costs to appropriate accounts and cost centers;
• Handle Accounts Receivable (AR), including invoice customer processing, payment collection, maintaining customer relations and up-to-date records of AR transactions;
• Process employee expense reimbursements (Cofincaf).
• Preparation of bank reconciliations, the process of comparing transactions recorded in the company’s accounting records with those shown on the bank statement.

Accounting & Administration Specialist

Administration

• Perform sales administration activities within sales and commercial processes
• Work with teams for order-to-cash management
• Maintain data integrity in the company's system
• Monitor sales performance and calculate commissions

Sales Administrator

Account Manager

• Manage portfolio of small client accounts
• Develop sales plans and strategies
• Establish and maintain client relationships
• Track performance metrics and sales results

Key Account Manager – Coffee To Go

Manager

• Operative Steuerung des D2C Kanals in DE & AT mit Fokus auf Umsatzwachstum und Profitabilität
• Kommerzielle Steuerung des verantworteten D2C Channels von Volumen, Umsatz bis Ertrag und Profitabilität – SPOC für Kanal
• Planung, Umsetzung und Optimierung von Wachstums- und Vermarktungsinitiativen, wie Erstellung eines ganzjährigen Promotionsplans
• Projektverantwortung für D2C Initiativen inkl. Konzeption, Projektmanagement und Abstimmung der internen Fachbereiche
• Enge Zusammenarbeit und Koordination mit internen Schnittstellen, um den reibunglosen Ablauf des Geschäfts zu gewährleisten und kontinuierlich zu verbessern
• Datenbasierte Analyse und Ableitung operativer Maßnahmen gemeinsam mit dem E-Commerce Analyst, mit Fokus auf Conversion Rate, Kundenbindung, Warenkorbanalyse und Absatzpotenzial
• Sicherstellung eines effizienten Tagesgeschäfts inkl. Jira-Ticketmanagement in Zusammenarbeit mit unterstützenden Bereichen

Channel Manager – Direct to Consumer

Human Resources

• Gestione delle attività operative HR e corretta implementazione di politiche, procedure e processi intern
• Supporto ai manager nella gestione quotidiana delle persone, fungendo da riferimento per sviluppo, performance e gestione dei team
• Gestione completa del processo di ricerca e selezione: pubblicazione annunci, screening, colloqui e onboarding
• Gestione delle tematiche legate ai dipendenti, garantendo conformità al CCNL Commercio e ai contratti collettivi di riferimento.
• Supporto nella gestione dei programmi retributivi e dei benefit, in allineamento alle linee guida di Gruppo.
• Identificazione bisogni formativi, progettazione e coordinamento dei programmi di training.
• Coordinamento con l’Ufficio Paghe esterno, gestione presenze, paghe, benefit, mantenimento dati e documentazione amministrativa.

HR Business Partner

Sales

• Manages all distributors and direct customer related activities in designated geography (sales, equipment investment, service, etc.)
• Ensures all distributor and direct customer A/R are within company guidelines and monitors/verifies its performances against the identified targets.
• Utilizes knowledge of the geography, relationships with key contacts, and business insight tools to gain access to potential new customers and new business.
• Ensures the development of the business in line with targeted sales and increased profitability in the assigned areas by managing the scouting and the complete activation of new potential clients in line with Lavazza commercial policies and activation standards (POS materials, products and assortment, prices, and equipment).
• Supports farming activities on key selected clients to increase their value (e.g., driving compliance on contractual volumes with clients with Lavazza equipment, facilitating contract renewal when close to expiration, etc.)
• Tracks budgets allocated for activation by account, ensuring maximum visibility and effectiveness at POS for the activation money invested.
• Tracks results and reviews them on a regular basis with the Senior RSM to confirm execution and delivered results.
• Supports the Lavazza Customer Relationship Management Software by updating sales activities and business opportunities daily.

Regional Sales Manager, Foodservice

• Manage existing clients to retain, enhance brand awareness, and increase profitable sales.
• Work with clients and our internal team to develop programs suited to customers’ needs, including branding materials, equipment recommendations, and training guidelines and schedules.
• Work with clients on all branding elements.
• Lead communication to the Regional Sales Directors of National Account programs that will be executed at the regional level.
• Manage all aspects of customer programs, including pricing, equipment programs, service, and marketing programs.
• Track and coordinate new pricing and contracts and manage contract renewals.
• Travel as needed to support customer and employer requirements, including occasional weekend events and travel.
• Identify, develop, and manage active pipeline of strategic national targets.

National Account Manager, Foodservice

Analyst

• Assess consumer and market trends for the OCS Channel and identify opportunities related to new product launches and related launch plans.
• Support OCS Innovation (portfolio) activities, including business requirement definition, business case development, and on-going marketing project support
• Together with the Category Manager, build selling stories related to new launches in North America and Canada, supporting local sales team and distributors in negotiation with their customers.
• Analyze IoT machines data and glean insights about Lavazza/competitors/coffee segments trends to identify tactical and strategic portfolio opportunities
• Help build the Flavia portfolio management strategy, identifying new brand partnership opportunities and leading the execution of the innovation process.
• Collaborate on defining the Flavia portfolio pricing strategy with the objective of maximizing marginality and boosting assortment velocities.
• Build Assortment & Merchandising guidelines, providing local commercial and sales teams with the base to determine assortment priorities and distribution targets

Portfolio Analyst – Office Coffee Services

Customer Support

• Undertakes customer inquiry / clarification or complaint and works with internal departments (e.g., Sales, Logistics, Finance) to solve issues affecting order to cash management process;
• Works closely with relevant teams and departments (e.g., Finance, Sales) in drafting structured documents aimed at responding directly to customer inquiries/complaints regarding administrative issues (e.g., Q&A, ad hoc responses, position papers, etc.);
• Performs order entry and fulfillment, verifying accuracy of order details, validating product availability, pricing and discounts, and informing relevant stakeholders to ensure accurate and timely order fulfillment;
• Provides relevant order shipment information to customers by providing real-time updates on order status, shipment tracking, and delivery estimates;
• Correctly enters data within the billing system, such as order specifications, costs, credit terms, order date, and shipping date;
• Ensures the accuracy of payment information and works with other departments (e.g., Finance) to address payment issues, such as failed transactions or overdue payments;
• Performs return requests, tracks returned products, and processes refunds efficiently, documenting return and refund processes and communicating updates to customers;
• Accurately records customer inquiry/clarification and complaint regarding orders in CRM, along with issue resolutions and customer feedback;
• Ensures compliance with relevant laws and regulations, respecting consumer rights and ensuring the privacy and security of customers' information and personal data;
• Keeps track of KPIs and metrics related to customer service performance (e.g., response time, problem resolution rates, customer satisfaction), and prepares reports for management.

Customer Service Technician

• Perform order entry and fulfillment
• Address customer inquiries and complaints
• Manage billing data and payment information
• Track shipment and return requests
• Prepare reports for management

Customer Service Administrator

• Managing the company's small-sized customer relationships
• Developing tailored sales plans and offerings
• Serving as the primary liaison
• Proactively addressing challenges and issues
• Identifying opportunities for cross-selling and up-selling

Office Account Manager

Business Development Rep

• managing a portfolio of small-sized client accounts
• developing account-specific sales plans
• engage stakeholders in client organizations
• establishing and maintaining client relationships
• managing financial aspects like budgeting and pricing strategies
• serving as primary liaison for small client accounts
• overseeing delivery process of products to clients
• identifying opportunities for cross-selling and upselling
• tracking performance metrics

Micro Markets Business Development Manager

• Manage a portfolio of small-sized client accounts
• Develop and implement account-specific sales plans and offerings
• Establish and maintain relationships with small client accounts
• Manage financial aspects such as budgeting and pricing strategies
• Serve as the primary liaison for small client accounts
• Oversee the delivery process of products to clients
• Identify opportunities for cross-selling and up-selling
• Track and monitor KPIs and metrics for performance evaluation
• Proactively monitor sales data and market trends to refine strategies