Lavazza Group

Manager

• Lead customer-level 4P management in collaboration with cross-functional teams including Lavazza and Broker partners – Sales, Marketing, RGM, Broker Partner.
• Lead monthly category and assortment reviews to identify opportunities and gaps and course correction plans.
• Deliver customer-specific category and brand insights, actions, and course correction plans.
• Coordinate execution of critical promotional periods and ensure readiness.
• Lead monthly internal Customer Business Reviews (CBR) to align on performance and priorities.
• Support Sales Team and Brokers in customer meetings with strategic insights and materials.
• Define and communicate customer planning calendars aligned with Joint Business Planning (JBP) processes.
• Establish quarterly/bi-annual Customer Business Reviews to support strategic mid/long term planning.
• Lead development of customer annual selling stories and support customer meetings as needed.
• Partner with Activation Home associate to define and maintain the Customer Picture of Success (PICOS).
• Align customer activation plans and budget to amplify National Marketing key focus periods and customer key focus periods to drive performance KPIs.
• Evaluate program effectiveness and ROI to recommend optimization strategies for future activations.
• Partner with Activation Home associate and agency to ensure flawless program execution.
• Align with National Category Management on strategic principles and cascade relevant guidance to customer level.
• Manage key stakeholders to ensure alignment and execution to achieve customer objectives and align internal leadership to customer-specific strategies, KPIs, and execution plans – Leadership, Marketing, Sales, RGM, Channel Strategy.
• Contribute to Local/HQ Business Reviews to communicate customer updates, wins, and risks across the organization.
• Collaborate with RGM, Sales, and Finance to establish sustainable customer P&Ls and co-pilot customer planning tools (TPM/Salesforce) in partnership with cross functional team.

Customer Development Manager

Learning and Development

• Analyzes and redesigns the organizational structure to improve efficiency, defining roles, responsibilities, and organizational levels that are consistent with strategy and FMCG best practices.
• Supports processes related to reorganization, business growth, or transformation.
• Examines and designs end-to-end processes, implementing operating models that clarify interactions between functions, responsibilities, and governance.
• Contributes to the development and implementation of policies and procedures in line with regulations and standards, ensuring that operating models and processes are compliant and supporting the mitigation of organizational and HR risks.
• Evaluates and encourages the adoption of new digital technologies to support HR and organizational processes, collaborating with IT and Digital teams to foster efficiency, collaboration, and innovation.
• Acts as an internal consultant for management, facilitating workshops and working sessions on organizational topics, and translating business needs into concrete and sustainable solutions.

Organizational Development Manager

Recruitment

• Manage full life cycle recruiting process from posting roles, to extending offers by partnering with the HR Business Partners and Coordinator to ensure a smooth onboarding process.
• Build strategic talent pipelines, effective recruitment marketing campaigns, and positive relationships with workforce development partners.
• Partner closely with agency recruiting partners to fill open roles, as needed.
• Create, maintain, and analyse talent acquisition KPIs to ensure progress
• Provide direction to hiring managers for interviewing candidates
• Determine appropriate recruiting sources based upon recruiting need (skills needed, urgency of need, experience with sources, etc.).
• Support “promote from within” policy through internal referral promotion.
• Produce regular reports on progress against key KPIs
• Establish and build a successful campus recruiting strategy with local universities.
• Collaborate and partner with hiring managers on best recruiting practices and processes to provide guidance, support, and recommendations on candidates.
• Create and implement end-to-end candidate hiring processes to ensure a positive experience
• All other assignments

Talent Acquisition Specialist

• Administer and maintain the company Learning Management Systems (LMS’s), including course setup, creation of learning paths, enrollments, tracking, and reporting.
• Ensure training content and records are accurate, compliant, and audit-ready.
• Manage learning workflows and scheduling through the LMS systems, including training sessions, coaching, and development programs.
• Analyze training participation, completion rates, effectiveness, and engagement metrics.
• Analyze data specific to our New Hire Orientation process and translate into actionable process improvements.
• Translate data into insights that support business decisions, manager development, and workforce planning.
• Track ROI indicators such as time-to-productivity, internal mobility, and manager bench strength.
• Produce clear, actionable dashboards and reports for Executive Leadership and HR partners.
• Schedule and coordinate instructor-led, virtual, and blended learning programs.
• Support the design, facilitation logistics, and continuous improvement of New Hire Orientation.
• Gather learner feedback and turn it into program improvements.
• Design learning communications, marketing flyers, and program materials.
• Assist with Manager enablement support by maintaining and curating a Manager Resource Hub.

Learning and Development Specialist

Operations

• Product testing in Roasting, Grinding, and Packaging.
• Food Safety Inspections and Reviews
• Control of Non-Conforming product.
• Verify HOLDs
• Review Records
• Assist with the investigation.
• Storage of Production Samples
• Customer Complaint Investigation on the production floor
• Incoming Material Inspections
• Supplier Non Conformance creation
• HOLDs
• Maintain Incoming Material test equipment
• Reviews of Production Data entry into SAP and QDA for completeness
• Environmental Swabs, Nitrogen & Compressed Air testing program
• Sample preparation and shipments to external laboratories.

Operations Quality Inspector

Senior Customer Development Manager, Retail

• Define and drive strategic initiatives that support OCS channel growth, aiming to maximize efficiency of current business models, drive machine installed base expansion in collaboration with Sales team.
• Identify business opportunities leveraging on experience gained on the field and distributors’ needs.
• Define and lead Customer planning calendars, discussing bi-annual category & assortment reviews in full collaboration with the Marketing team.
• Conduct compelling analyses to inform decision-making and identify emerging trends and opportunities with partners.
• Lead, with the collaboration of Sales team, all strategic growth projects with key Distributors, from JBP execution to NPD launches guaranteeing solid communication and performance tracking.
• Translate and present strategic insights into clear recommendations and execution plans to senior leadership (internal and external).
• Proactively support the data transparency needs, ensuring seamless data flow.
• Monitor and report the execution of key initiatives, through relevant key performance indicators and qualitative feedbacks.
• Contribute to long-range planning and dedicated business reviews (e.g. Monthly Performance Reviews meetings, Quarterly Business Review, etc.).
• Collaborate with the implementation of Customer Activations on the base, being the point of contact between Customers, Marketing, Sales and external partners.
• Oversee the creation of partnership assessments and business plans for new deal proposals (e.g. big bids / tenders).
• Manages leadership expectations and escalations, with a strong ability to drive influence and consensus across key internal and external stakeholders.
• Troubleshoots complex issues and course corrects as appropriate.
• Collaborate with RGM, Sales, and Finance to establish sustainable customer P&Ls and co-pilot customer planning tools (TPM/Salesforce) in partnership with cross functional team.

Customer Development Manager, Office Coffee Services

• Ensure alignment of internal timelines with customer Joint Business Planning (JBP) calendars and deadlines
• Drive strategic customer engagement through annual selling stories
• Support both internal and external business reviews
• Collaborate cross-functionally with Sales, Revenue Growth Management (RGM), Retail Brokers, and Customers to deliver against strategic goals
• Focus on a specific channel with high level of cross functional work and ability to influence internal and external stakeholders
• Lead customer-level 4P management in collaboration with cross-functional teams
• Lead monthly category and assortment reviews to identify opportunities and gaps and course correction plans
• Deliver customer-specific category and brand insights, actions, and course correction plans
• Coordinate execution of critical promotional periods and ensure readiness
• Lead monthly internal Customer Business Reviews (CBR) to align on performance and priorities
• Support Sales Team and Brokers in customer meetings with strategic insights and materials
• Define and communicate customer planning calendars aligned with Joint Business Planning (JBP) processes
• Establish quarterly/bi-annual Customer Business Reviews to support strategic mid/long term planning
• Lead development of customer annual selling stories and support customer meetings as needed
• Partner with Activation Home associate to define and maintain the Customer Picture of Success (PICOS)
• Align customer activation plans and budget to amplify National Marketing key focus periods and customer key focus periods to drive performance KPIs
• Evaluate program effectiveness and ROI to recommend optimization strategies for future activations
• Ensure flawless program execution in partnership with Activation Home associate and agency
• Manage key stakeholders to ensure alignment and execution to achieve customer objectives and align internal leadership to customer-specific strategies, KPIs, and execution plans

Senior Customer Development Manager

Product Manager

• Management, development and activation of Lavazza Germany’s Single Serve portfolio in Retail & E‑Commerce
• Strategic lead for the e‑commerce-specific assortment across all product segments
• Development of a profitable product pipeline and identification of growth opportunities based on comprehensive consumer and market analysis
• Strategic marketing planning and implementation of all BTL consumer activations
• Result-oriented work with consumer and market data and derivation of concrete actions
• Close cooperation within the cross-functional team, including Content & Communications, Sales, Trade Marketing and Headquarters, as well as with external agencies
• Budget planning and management, including invoicing in SAP and preparation of reports