Lavazza Group

Customer Development Manager, Office Coffee Services

Lavazza Group

full-time

Posted on:

Location Type: Office

Location: New York • United States

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About the role

  • Define and drive strategic initiatives that support OCS channel growth, aiming to maximize efficiency of current business models, drive machine installed base expansion in collaboration with Sales team.
  • Identify business opportunities leveraging on experience gained on the field and distributors’ needs.
  • Define and lead Customer planning calendars, discussing bi-annual category & assortment reviews in full collaboration with the Marketing team.
  • Conduct compelling analyses to inform decision-making and identify emerging trends and opportunities with partners.
  • Lead, with the collaboration of Sales team, all strategic growth projects with key Distributors, from JBP execution to NPD launches guaranteeing solid communication and performance tracking.
  • Translate and present strategic insights into clear recommendations and execution plans to senior leadership (internal and external).
  • Proactively support the data transparency needs, ensuring seamless data flow.
  • Monitor and report the execution of key initiatives, through relevant key performance indicators and qualitative feedbacks.
  • Contribute to long-range planning and dedicated business reviews (e.g. Monthly Performance Reviews meetings, Quarterly Business Review, etc.).
  • Collaborate with the implementation of Customer Activations on the base, being the point of contact between Customers, Marketing, Sales and external partners.
  • Oversee the creation of partnership assessments and business plans for new deal proposals (e.g. big bids / tenders).
  • Manages leadership expectations and escalations, with a strong ability to drive influence and consensus across key internal and external stakeholders.
  • Troubleshoots complex issues and course corrects as appropriate.
  • Collaborate with RGM, Sales, and Finance to establish sustainable customer P&Ls and co-pilot customer planning tools (TPM/Salesforce) in partnership with cross functional team.

Requirements

  • Four year degree from an accredited institution or applicable experience
  • 5+ years working experience in CPG Trade Marketing, Category Management, Sales, Sales Planning or Marketing required
  • Experience supporting B2B business, and/or broadline distributors
  • Intermediate/Advanced skills in MS Office (Excel, PPT) required
  • Proficiency using and maintaining PowerBI or other business intelligence tools required
  • Ability to efficiently and effectively learn new technology (Proprietary Lavazza tools)
  • Strong analytic and story telling capabilities to diagnosis complex business issues, visualize the data, identify the insights, and recommend clear action plans
  • Strong written and verbal communication skills; comfortable presenting (virtually and in-person) to Executive Leadership and cross functional leadership and peers
  • Highly agile and thrives in a fast paced working environment with an entrepreneurial mindset
  • Strong collaboration and influence skills with the ability to work well cross functionally with all levels of the organization - peers to Executives
  • Strong communication and presentation skills
  • High attention to detail, with the ability to multi-task and effectively prioritize
  • Ability to travel as needed up to 20% of time with international travel possible.
Benefits
  • Competitive Medical, Vision, Dental Benefits
  • 401K Package
  • Employee Assistance Program
  • Hybrid Work Schedule
  • Ability to be barista certified
  • Tuition Reimbursement
  • Performance Development Plans
  • Employee Discounts
  • Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
  • Flexible business casual dress code - jean friendly!
  • Free coffee, anytime!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CPG Trade MarketingCategory ManagementSales PlanningMarketingBusiness IntelligenceData AnalysisPerformance TrackingCustomer PlanningPartnership AssessmentsBusiness Plans
Soft Skills
Analytic capabilitiesStorytellingWritten communicationVerbal communicationCollaborationInfluence skillsAttention to detailMulti-taskingPrioritizationAgility