Lattice

Account Executive

• Drive new business acquisitions to consistently meet or exceed monthly sales quotas.
• Prospect and engage cold accounts, contributing to 30% of your monthly target.
• Conduct insightful discovery calls to identify and address potential customers' business challenges and goals.
• Showcase deep knowledge of Lattice products and their industry positioning to assist customers in evaluating our solutions.
• Onboard 6-12 new customers each month, contributing to our rapid growth.
• Thrive in a dynamic, startup environment experiencing exceptional growth and change.
• Work closely with both the sales and technical teams to ensure the smooth communication and execution of projects, as well as the identification of opportunities for upselling and cross-selling to meet and exceed your quota.
• Own the strategic contract renewal process, mitigating risks, driving client value, and maintaining a high retention rate by proactively understanding the buying process, negotiating effectively, and securing client commitments.
• Proactively mitigate churn risk by adopting a holistic, customer-centric approach

Account Executive – SMB

Product Manager

• Own the activation and adoption strategy across Lattice, setting clear direction on where to invest and why; not just what experiments to run
• Connect activation work directly to business outcomes, tying improvements in onboarding, usage, and habits to retention and long-term customer value
• Work horizontally across multiple products and surfaces, including onboarding, the homepage, Meetings, Updates, Feedback, and more, to create cohesive growth experiences
• Map the end-to-end user journey, identify the biggest drop-offs and opportunities, and prioritize the highest-impact bets
• Build and iterate on growth loops that drive meaningful, repeat usage (not vanity metrics)
• Clearly communicate strategy, learnings, and tradeoffs to a wide range of stakeholders, bringing partners along with you through data and storytelling
• Partner closely with Engineering and Design to ship quickly, and with Product Marketing and Customer Experience to amplify what works
• Define, track, and learn from key growth metrics: activation, cohorts, repeat usage, and retention signals
• Talk to customers early and often to validate that what you’re shipping is genuinely improving their day-to-day work

Lead Product Manager

Procurement

• Own and lead complex procurement initiatives end-to-end, including intake, scoping, commercial strategy, negotiation, and execution through signature.
• You’ll work as a strategic partner to cross-functional leaders, stakeholders, and department contacts from FP&A, Finance, IT, Security, Compliance, Privacy, and Legal, ensuring our deal outcomes meet or exceed Lattice requirements.
• Own a portfolio of SaaS and services deals, providing ongoing consultation to internal teams through the deal lifecycle while building and maintaining strong supplier relationships.
• In your first 90 days, you’ll learn about Lattice’s platform and culture, become a subject matter expert on the current state of our procurement and contracting process, and begin managing deals for our stakeholders.
• 6-12 months, you’ll become a trusted member of the Lattice procurement team, including sharing best practices with cross-functional teams for sourcing, scoping, and negotiating supplier agreements.
• Within 12-18 months, in addition to taking ownership of the full procurement process and lifecycle, you’ll help to develop the future state of our procurement processes, contribute to company wide reporting, and build out systems and workflows as Lattice needs evolve and change.

Senior Procurement Analyst

Business Development Rep

• You will meet or exceed monthly quotas by setting high quality meetings between prospects and our team of Account Executives that lead to quality pipeline and revenue
• You will respond to customer inquiries and help with qualifying and scheduling sales meetings
• You will source leads via outbound prospecting
• You will make contact with potential new customers across a variety of channels - phone, email, social, chat
• You will manage time to meet and even exceed productivity metrics
• You will deliver an extraordinary experience for prospects who are considering Lattice and other performance management solutions

Business Development Representative

Account Manager

• Serve as a trusted advisor to drive customer satisfaction, retention, and growth across your portfolio of accounts
• Build relationships with key decision makers and stakeholders across a dedicated customer base
• Partner with customers to understand their business objectives and develop strategic plans to achieve them through Lattice
• Drive customer growth by proactively identifying opportunities to deliver greater customer value
• Work closely with cross functional partners in Customer Care & Activation to support customer adoption and with Sales to capture expansion opportunities
• Operate with a high level of customer orientation including, but not limited to
• Researching customers’ businesses and preparing thoughtful questions and insights in advance of customer meetings
• Asking layered, open-ended questions to understand and clarify customers’ objectives and challenges beyond surface-level detail
• Adapting and shifting communication style and content to fit the needs of different stakeholders
• Leading with solutions, not products, when making recommendations aligned to customer objectives
• Engaging customers consistently to confirm and clarify value and adapt a strategy when needed to optimize ROI
• Using data and insights to support investment recommendations or overcome customer objections
• Proactively mitigating churn risk by adopting a holistic, customer-centric approach
• Applying business acumen in account planning by considering economic, industry, and company factors with a customer-centric lens
• Mapping all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy
• Act as the voice of the customer to provide feedback for product and service improvements
• Consistently practice humility - seeking guidance from colleagues when faced with novel challenges or untested scenarios
• Maintain discipline in territory and account planning, forecasting, quota attainment, and using the CRM and other sales tools

Customer Account Manager, Upmarket

Sales Development Rep

• You will qualify inbound leads to pass on high quality meetings to the Sales team based on our defined criteria.
• You will respond to customer inquiries and help with qualifying and scheduling sales meetings.
• You will help follow up with marketing generated, warm leads
• You will help drive attendance to Lattice events, conferences, and webinars.
• You will manage time to meet and even exceed productivity metrics
• You will deliver an extraordinary experience for prospects who are considering Lattice and other performance management solutions

Sales Development Representative

Product Marketing

• Lead go-to-market strategy and launches for new products and features through compelling storytelling — with a special emphasis on Lattice’s AI capabilities
• Own and evolve Lattice’s AI positioning, messaging, and value narrative
• Plan and execute integrated marketing campaigns from insights through creative execution
• Conduct research to deeply understand buyers, market trends, and the competitive landscape, including rapidly evolving AI dynamics
• Develop positioning, messaging, and highly leveraged sales/enablement tools
• Analyze performance data to continually optimize marketing tactics and investment
• Showcase product marketing thought leadership through content development and presentations
• Collaborate cross-functionally across Product, Sales, and AI-focused teams to drive alignment and customer success