Lattice

Account Executive

• Drive new business acquisitions to consistently meet or exceed monthly sales quotas.
• Prospect and engage cold accounts, contributing to 40% of your monthly target.
• Conduct insightful discovery calls to identify and address potential customers' business challenges and goals.
• Showcase deep knowledge of Lattice products and their industry positioning to assist customers in evaluating our solutions.
• Onboard 6-12 new customers each quarter, contributing to our rapid growth.
• Thrive in a dynamic, startup environment experiencing exceptional growth and change.

Account Executive, Mid-Market

Product Designer

• Help craft the future of the Lattice Platform
• Play a key role in evolving our platform’s foundation
• Drive cross-product cohesion
• Set a high bar for design quality across the suite
• Partner with Product Designers, Engineers, and Product Managers
• Shape how thousands of organizations function every day

Staff Product Designer, Core UI

Customer Support

• Own Fin performance and continuous improvement
• Stay informed about new Fin features and help maintain the Lattice x Intercom partnership
• Analyze front-line support data
• Improve knowledge and content coverage
• Proactively test and QA the AI experience
• Collaborate across teams
• Maintain and improve workflows

Customer Care AI Specialist

Full-stack Engineer

• Architect and scale the infrastructure that powers AI quality, reliability, and reuse across Lattice.
• Design and scale an end-to-end AI evaluation framework spanning offline evals, production tracing, and human feedback loops.
• Define meaningful performance metrics (task completion, hallucination, response quality, engagement, business impact) and build the datasets and automated scoring systems that prevent regressions.
• Identify and quantify the drivers of agent quality improvement and set methodological standards for evaluation across the organization.
• Architect reusable agent infrastructure (multi-turn workflows, LLM DAGs, recommendation systems, standardized topologies) using LangGraph or comparable frameworks.
• Build and scale RAG pipelines, vector retrieval systems, and production-grade AI infrastructure with strong reliability, observability, and performance.
• Make principled build-vs-buy decisions across LLM providers, agent frameworks, and evaluation tooling, balancing capability, cost, latency, and risk.
• Engineer AI systems as reusable internal platforms that multiply product engineering velocity at Lattice.
• Own projects end-to-end: scope, design, execution, and delivery.
• Set technical direction for agent quality and evaluation strategy across Lattice engineering teams.
• Lead rigorous discussions on AI system design and evaluation methodology.
• Raise the AI engineering bar through mentorship, code review, and clear technical communication across engineering and leadership.

Staff Software Engineer, AI

Brand Designer

• Lead end-to-end design for high-impact brand systems across campaigns, product marketing launches, web experiences, and events.
• Own creative development for experiential initiatives, including industry show environment, large-format graphics, on-site collateral, and vendor production coordination. Translate brand strategy into scalable, high-performing design systems and assets across digital and physical touchpoints.
• Prepare production-ready files for print and large-format vendors, ensuring accuracy in bleed, trim, color profiles (CMYK/RGB), and scaling.
• Develop executive-level presentations that translate business narratives into clear visual storytelling.
• Partner cross-functionally with GTM, product marketing, and leadership to develop design solutions aligned to business goals.
• Contribute to the evolution and documentation of brand guidelines, ensuring consistency while enabling creative flexibility.
• Identify opportunities to improve workflows, templates, and processes that increase efficiency and unlock higher-level creative thinking.
• Design with a global mindset, ensuring work scales across markets, languages, and channels.
• Provide mentorship and creative guidance to other designers, raising the bar for craft and execution.
• Lead creative development for field marketing and experiential initiatives, including trade show environments, executive events, large-format graphics, and on-site brand systems.
• Own production-ready files for print vendors, ensuring excellence in large-format graphics, color management (CMYK/RGB), bleed/trim accuracy, and on-site execution quality.
• Develop compelling executive-level presentations and sales enablement decks, translating complex ideas into clear, visually engaging narratives.

Lead Brand Designer

Analyst

• Own day-to-day billing operations, including invoice generation, system updates, and billing inquiries
• Prepare revenue journal entries, accruals, and reconciliations as part of month-end close
• Apply ASC 606 to customer contracts and support documentation of revenue treatment
• Partner with Sales, Deal Desk, and Business Systems to ensure accurate revenue recognition
• Improve billing and revenue processes to increase accuracy and efficiency
• Support revenue reporting and external audit requests

Revenue Analyst

• Design and ship a robust, end-to-end AI evaluation framework, covering offline evals, production tracing, and human-in-the-loop feedback loops, connected across all of Lattice’s AI use cases.
• Define and instrument the metrics that actually matter: agent task completion, hallucination rates, response quality, user engagement, and downstream business outcomes.
• Build and maintain evaluation datasets, test harnesses, and automated scoring pipelines to catch regressions before they ship.
• Identify and surface the drivers of agent quality improvement, giving the team clear signals on where to invest.
• Architect and implement reusable agent infrastructure: multi-turn conversation workflows, recommendation services, LLM DAGs, and standardized agent topology patterns using LangGraph.
• Build and scale RAG pipelines and retrieval infrastructure, including vector store management and retrieval quality optimization.
• Make principled build vs. buy decisions across LLM providers, agent frameworks, and evaluation tooling, balancing capability, cost, latency, and vendor risk.
• Contribute to production AI systems with a strong focus on reliability, observability, and performance, not just prototypes.
• Own projects end-to-end: scope them, drive them to completion, and bring in the right people at the right time.
• Partner with engineering leads and managers to inform technical direction on agent quality and evaluation strategy you’ll be expected to hold intelligent, substantive conversations about methodology, not just implementation.
• Raise the AI engineering bar across the broader team through code review, documentation, and thoughtful technical debate.

Senior Software Engineer, AI

People Operations

• Manage and respond to tickets from employees and outside vendors in our HR Service Desk.
• Assist in the day-to-day maintenance and administration of our HR systems to ensure data accuracy and system functionality.
• Contribute to improving the entire employee lifecycle, from recruitment to offboarding.
• Enhance processes that foster a positive, cohesive employee experience.
• Learn to design, generate, and iterate upon regular and ad-hoc reports to support the needs of various HR stakeholders.
• Work closely across the People team to participate in audits, address data discrepancies, and promote best practices in data entry.
• Act as a point of contact for HRIS-related reporting inquiries and assist with historical records requests.
• Collaborate with cross-functional teams and our HR Systems Manager to identify opportunities for process improvements and automation within the HRIS.
• Participate in implementing system enhancements to streamline HR processes.

People Operations Specialist

• Own and evolve the company-wide performance framework, moving beyond traditional review cycles to build sustainable habits of ongoing feedback and development.
• Design creative approaches that reinforce continuous performance using our own technology to drive adoption and behavior change.
• Partner with our Learning & Development (L&D) team to enable managers to build a culture of clear expectations, frequent feedback, and accountability.
• Lead end-to-end program for performance cycles, ensuring clear timelines, ownership, and execution.
• Build comprehensive communication plans and adjust messaging as business needs evolve.
• Develop practical enablement resources and training to support managers and employees.
• Lead enterprise calibration processes and monitor outcomes for rigor and equity.
• Deliver monthly and quarterly people and talent reporting, including progress against company level goals and talent strategy priorities.
• Define and track core metrics such as performance distributions, promotion rates, regretted attrition, compensation outcomes, and engagement trends.
• Conduct cyclical analysis of performance reviews, promotions, and compensation outcomes, inclusive of pay-equity analysis.
• Assess program effectiveness and alignment to business and talent strategy.
• Analyze equity patterns across performance and rewards decisions and drive accountability for improvement.
• Own the enterprise engagement strategy, including annual and pulse surveys.
• Continuous optimization of lifecycle surveys (onboarding, exit, ad hoc).
• Translate engagement data into clear insights and measurable action plans tied to company level goals.
• Track the impact of engagement initiatives over time.
• Manage and develop a Program Manager responsible for DEIB programming and performance operations.
• Set clear priorities, operating rhythms, and development plans.
• Build strong program management and analytical capability within the team.
• Translate our internal experimentation into insights that inform and inspire our customers.
• Stay current on talent management, performance, engagement, and people analytics trends, bringing forward new ideas and benchmarks to continuously improve our approach.
• Advise senior leaders in partnership with People Partners on talent health, performance trends, and organizational risk, aligning insights with business strategy and driving coordinated action plans.
• Present integrated performance, engagement, and other talent insights to executive leadership.
• Support data-informed talent decisions across the business.

Director, Talent Management – People Analytics

Business Operations

• Ensure our core business systems are reliable, scalable, and well-aligned to go-to-market, customer retention, and operational efficiency priorities
• Translate company and functional priorities into an executable business systems roadmap, and drive disciplined delivery against it
• Own the execution and optimization of our business systems technical stack
• Act as a hands-on leader, remaining close to configuration, integrations, and data flows
• Partner closely with functional leaders in Sales, Customer, Marketing, Finance, HR, and RevOps
• Lead and mentor a team of Business Systems Analysts, Product Managers and Admins