Lattice

People Operations

• Manage and respond to tickets from employees and outside vendors in our HR Service Desk.
• Assist in the day-to-day maintenance and administration of our HR systems to ensure data accuracy and system functionality.
• Contribute to improving the entire employee lifecycle, from recruitment to offboarding.
• Enhance processes that foster a positive, cohesive employee experience.
• Learn to design, generate, and iterate upon regular and ad-hoc reports to support the needs of various HR stakeholders.
• Work closely across the People team to participate in audits, address data discrepancies, and promote best practices in data entry.
• Act as a point of contact for HRIS-related reporting inquiries and assist with historical records requests.
• Collaborate with cross-functional teams and our HR Systems Manager to identify opportunities for process improvements and automation within the HRIS.
• Participate in implementing system enhancements to streamline HR processes.

People Operations Specialist

• Own and evolve the company-wide performance framework, moving beyond traditional review cycles to build sustainable habits of ongoing feedback and development.
• Design creative approaches that reinforce continuous performance using our own technology to drive adoption and behavior change.
• Partner with our Learning & Development (L&D) team to enable managers to build a culture of clear expectations, frequent feedback, and accountability.
• Lead end-to-end program for performance cycles, ensuring clear timelines, ownership, and execution.
• Build comprehensive communication plans and adjust messaging as business needs evolve.
• Develop practical enablement resources and training to support managers and employees.
• Lead enterprise calibration processes and monitor outcomes for rigor and equity.
• Deliver monthly and quarterly people and talent reporting, including progress against company level goals and talent strategy priorities.
• Define and track core metrics such as performance distributions, promotion rates, regretted attrition, compensation outcomes, and engagement trends.
• Conduct cyclical analysis of performance reviews, promotions, and compensation outcomes, inclusive of pay-equity analysis.
• Assess program effectiveness and alignment to business and talent strategy.
• Analyze equity patterns across performance and rewards decisions and drive accountability for improvement.
• Own the enterprise engagement strategy, including annual and pulse surveys.
• Continuous optimization of lifecycle surveys (onboarding, exit, ad hoc).
• Translate engagement data into clear insights and measurable action plans tied to company level goals.
• Track the impact of engagement initiatives over time.
• Manage and develop a Program Manager responsible for DEIB programming and performance operations.
• Set clear priorities, operating rhythms, and development plans.
• Build strong program management and analytical capability within the team.
• Translate our internal experimentation into insights that inform and inspire our customers.
• Stay current on talent management, performance, engagement, and people analytics trends, bringing forward new ideas and benchmarks to continuously improve our approach.
• Advise senior leaders in partnership with People Partners on talent health, performance trends, and organizational risk, aligning insights with business strategy and driving coordinated action plans.
• Present integrated performance, engagement, and other talent insights to executive leadership.
• Support data-informed talent decisions across the business.

Director, Talent Management – People Analytics

Business Operations

• Ensure our core business systems are reliable, scalable, and well-aligned to go-to-market, customer retention, and operational efficiency priorities
• Translate company and functional priorities into an executable business systems roadmap, and drive disciplined delivery against it
• Own the execution and optimization of our business systems technical stack
• Act as a hands-on leader, remaining close to configuration, integrations, and data flows
• Partner closely with functional leaders in Sales, Customer, Marketing, Finance, HR, and RevOps
• Lead and mentor a team of Business Systems Analysts, Product Managers and Admins

Director, IT Business Systems

Account Executive

• Drive new business acquisitions to consistently meet or exceed monthly sales quotas.
• Prospect and engage cold accounts, contributing to 30% of your monthly target.
• Conduct insightful discovery calls to identify and address potential customers' business challenges and goals.
• Showcase deep knowledge of Lattice products and their industry positioning to assist customers in evaluating our solutions.
• Onboard 6-12 new customers each month, contributing to our rapid growth.
• Thrive in a dynamic, startup environment experiencing exceptional growth and change.
• Work closely with both the sales and technical teams to ensure the smooth communication and execution of projects, as well as the identification of opportunities for upselling and cross-selling to meet and exceed your quota.
• Own the strategic contract renewal process, mitigating risks, driving client value, and maintaining a high retention rate by proactively understanding the buying process, negotiating effectively, and securing client commitments.
• Proactively mitigate churn risk by adopting a holistic, customer-centric approach

Account Executive – SMB

Product Manager

• Own the activation and adoption strategy across Lattice, setting clear direction on where to invest and why; not just what experiments to run
• Connect activation work directly to business outcomes, tying improvements in onboarding, usage, and habits to retention and long-term customer value
• Work horizontally across multiple products and surfaces, including onboarding, the homepage, Meetings, Updates, Feedback, and more, to create cohesive growth experiences
• Map the end-to-end user journey, identify the biggest drop-offs and opportunities, and prioritize the highest-impact bets
• Build and iterate on growth loops that drive meaningful, repeat usage (not vanity metrics)
• Clearly communicate strategy, learnings, and tradeoffs to a wide range of stakeholders, bringing partners along with you through data and storytelling
• Partner closely with Engineering and Design to ship quickly, and with Product Marketing and Customer Experience to amplify what works
• Define, track, and learn from key growth metrics: activation, cohorts, repeat usage, and retention signals
• Talk to customers early and often to validate that what you’re shipping is genuinely improving their day-to-day work

Lead Product Manager

Procurement

• Own and lead complex procurement initiatives end-to-end, including intake, scoping, commercial strategy, negotiation, and execution through signature.
• You’ll work as a strategic partner to cross-functional leaders, stakeholders, and department contacts from FP&A, Finance, IT, Security, Compliance, Privacy, and Legal, ensuring our deal outcomes meet or exceed Lattice requirements.
• Own a portfolio of SaaS and services deals, providing ongoing consultation to internal teams through the deal lifecycle while building and maintaining strong supplier relationships.
• In your first 90 days, you’ll learn about Lattice’s platform and culture, become a subject matter expert on the current state of our procurement and contracting process, and begin managing deals for our stakeholders.
• 6-12 months, you’ll become a trusted member of the Lattice procurement team, including sharing best practices with cross-functional teams for sourcing, scoping, and negotiating supplier agreements.
• Within 12-18 months, in addition to taking ownership of the full procurement process and lifecycle, you’ll help to develop the future state of our procurement processes, contribute to company wide reporting, and build out systems and workflows as Lattice needs evolve and change.

Senior Procurement Analyst

Business Development Rep

• You will meet or exceed monthly quotas by setting high quality meetings between prospects and our team of Account Executives that lead to quality pipeline and revenue
• You will respond to customer inquiries and help with qualifying and scheduling sales meetings
• You will source leads via outbound prospecting
• You will make contact with potential new customers across a variety of channels - phone, email, social, chat
• You will manage time to meet and even exceed productivity metrics
• You will deliver an extraordinary experience for prospects who are considering Lattice and other performance management solutions