Lago

Support Engineer

• Provide first-line technical support for issues related to user access, accounts, and company devices
• Troubleshoot basic issues across macOS and iOS environments
• Assist users with Google Workspace-related requests (logins, permissions, etc.)
• Respond to support requests via Slack in a timely and professional manner
• Maintain a helpful, clear, and empathetic tone in all interactions
• Conduct occasional Google Meet calls to verify user identity when required
• Escalate more complex technical issues to the appropriate internal teams
• Follow up with users to ensure full resolution of reported problems
• Accurately document support requests and resolutions
• Contribute to internal documentation and knowledge bases
• Collaborate with team members using Slack and other internal tools

Technical Support Agent – Level 1 IT Support