Lago

General

• Build high-quality WordPress websites using Elementor based on approved Figma designs.
• Translate Figma wireframes and mockups into responsive, clean, and modern layouts.
• Manage updates, revisions, and content implementation across active client sites.
• Execute SEO fundamentals, including metadata, headings, on-page formatting, image optimization, redirects, and plugin configuration.
• Install and optimize SEO plugins such as Yoast, RankMath, or All-in-One SEO.
• Maintain clean site architecture, proper use of theme builder templates, and reusable components.
• Communicate clearly with account managers and clients regarding timelines, deliverables, and expectations.
• QA each site thoroughly before handoff, including mobile performance, accessibility basics, and page speed.
• Collaborate closely with designers to maintain design integrity throughout builds.
• Apply creativity and problem-solving skills to resolve design or layout challenges.
• Document work in a clear and organized manner..

Web Specialist

• Provides expert-level knowledge in identifying, validating, and filing reimbursement cases for all FBA-related issues, including inbound lost, lost and damaged inventory, misclassified fees, incorrect charges, and other related discrepancies.
• Ensures accurate tracking, timely resolution, and optimization of reimbursement processes.
• Advanced candidates bring experience building or maintaining automated reimbursement software, enabling scalable and efficient claim management.
• Prior experience reconciling inbound discrepancies is highly desirable.

Reimbursement Specialist

• The Case Specialist works under direct supervision and follows company and department policies and procedures to provide dedicated advocacy on behalf of clients and internal stakeholders, handling seller issues and resolving bottlenecks directly through Amazon Seller Support, ensuring smooth and compliant operations on the platform.
• Prepare content for submission to Amazon using internal processes to generate Inventory flat files.
• Submit content through Amazon Seller Central’s Manage Inventory interface using established internal processes to ensure all product data is accurate, complete and up-to-date.
• Submit category-specific updates to the Amazon marketplace using Inventory Flat Files.
• Under the direction of the team lead, submit cases to resolve any issues that may arise during the content publication process. Meet or exceed the expected volume of approximately 125 cases submitted post-training.
• Escalate cases to Strategic Account Services (Issue Resolution team).
• Assist with submissions and issue resolution via partner-owned Seller Central accounts.
• Communicate regularly with project stakeholders and segment leaders, and keep projects updated to ensure tasks are being completed by their assigned deadlines.
• Monitor submissions and provide thorough updates in our project management software.
• Maintain an internal tracking system used to track live submissions.
• Stay up-to-date with Amazon's product data management and syndication policies, and communicate any changes or updates to internal teams and external partners.

Case Specialist

Project Manager

• Organize and maintain all creative assets across team projects, ensuring files are properly named, versioned, and accessible.
• Build, launch, and manage content plans within Asana, keeping timelines accurate and team members aligned on priorities.
• Conduct thorough quality assurance reviews on all deliverables prior to client submission, checking for accuracy, brand consistency, and completeness.
• Support pod organization initiatives, including scheduling, capacity tracking, and facilitating communication across cross-functional team members.
• Stage and manage images within Figma, preparing visual assets for review, presentation, or handoff.
• Proactively identify workflow bottlenecks and recommend process improvements to increase team efficiency.
• Serve as a central point of coordination between creative, strategy, and client-facing teams.

Creative Project Manager

Recruitment

• Coordinate and schedule all interview activity including phone screens, virtual interviews, onsite visits, and panel debriefs across multiple time zones
• Manage candidate communication throughout the interview process confirmations, reminders, reschedules, and feedback collection ensuring timely and professional correspondence
• Maintain accurate and timely ATS updates and other systems as needed
• Execute targeted sourcing campaigns using LinkedIn Recruiter and Boolean search strings to build diverse pipelines; screen candidates against job requirements and provide summarized shortlists for Recruiter review
• Audit job listings across internal and external job boards for accuracy and brand consistency
• Support talent pipeline maintenance, candidate nurture sequences, and pre-employment documentation including offer letters and background check initiations
• Assist with recruiting reporting and analytics including time-to-schedule, fill metrics, and sourcing channel effectiveness
• Attend career fairs, campus events, and networking activities under Recruiter guidance as needed
• Engage in team meetings and training sessions; maintain or exceed department-established performance standards

Associate Recruiter

• Coordinate and schedule all interview activity including phone screens, virtual interviews, onsite visits, and panel debriefs across multiple time zones
• Manage candidate communication throughout the interview process, confirmations, reminders, reschedules, and feedback collection, ensuring timely and professional correspondence
• Maintain accurate and timely ATS updates and other systems as needed
• Execute targeted sourcing campaigns using LinkedIn Recruiter and Boolean search strings to build diverse pipelines; screen candidates against job requirements and provide summarized shortlists for Recruiter review
• Audit job listings across internal and external job boards for accuracy and brand consistency
• Support talent pipeline maintenance, candidate nurture sequences, and pre-employment documentation including offer letters and background check initiations
• Assist with recruiting reporting and analytics including time-to-schedule, fill metrics, and sourcing channel effectiveness
• Attend career fairs, campus events, and networking activities under Recruiter guidance as needed
• Engage in team meetings and training sessions; maintain or exceed department-established performance standards

• Organize and maintain creative assets across multiple projects, ensuring proper naming conventions, version control, and accessibility.
• Build, launch, and manage content plans within Asana while keeping timelines and priorities aligned.
• Perform quality assurance reviews on content and creative deliverables before submission, ensuring accuracy, completeness, and brand consistency.
• Coordinate project schedules, resource allocation, and communication across cross-functional teams.
• Manage and stage visual assets within Figma for review, presentation, and production handoff.
• Monitor project progress and proactively identify risks, bottlenecks, or delays.
• Recommend and implement process improvements to enhance team productivity and workflow efficiency.
• Serve as a key point of coordination between creative, strategy, and stakeholder-facing teams.
• Track deadlines and ensure deliverables are completed on time and at a high standard.
• Support content production operations and help maintain smooth day-to-day project execution.

Ecommerce

• Own the end-to-end process of identifying, investigating, and recovering value from inventory exceptions across Amazon accounts
• Focus on unfulfillable inventory management and handle lost & damaged claims, inbound reconciliation, stranded inventory resolution, and reimbursement recovery
• Monitor and manage unfulfillable inventory reports in Amazon Seller Central daily
• Classify unfulfillable units by disposition type and coordinate removal orders or disposal requests
• Identify units eligible for regrade or return to sellable condition
• Maintain accurate records of unfulfillable unit counts and trends
• Build and maintain dashboards or trackers to report unfulfillable inventory KPIs
• Identify lost and damaged inventory at fulfillment centers using reports
• File and track claims with Amazon for lost or damaged units
• Reconcile shipped quantities against Amazon-received quantities for inbound shipments
• Monitor stranded inventory reports and identify root causes to restore stranded units to active status
• Audit reimbursement reports to identify unclaimed reimbursements

E-Commerce Inventory Recovery and Unfulfillable Specialist – Amazon

Supply Chain

• PO Routing & Prep-Center Operations: Build out and operate the system that routes each purchase order to the best of our four nationwide prep centers, factoring in vendor ship-from location, cost, speed, and capacity.
• Prep-center communication: Manage all communication and file uploads with our four prep centers — shipping plans, packing/prep instructions, box content files, and follow-ups.
• Inbound coordination: Coordinate inbound shipments from vendors who ship from different locations across the country, ensuring each PO lands at the right facility with complete and accurate documentation.
• Freight & Vendor Coordination: Communicate directly with freight brokers to arrange, track, and troubleshoot shipments between vendors and prep centers.
• Supplier comms: Communicate directly with key suppliers — including Soccer Zone and GMA Sales — on order logistics, ship-from details, and timing.
• Reconciliation: Own and improve freight invoice reconciliation — auditing carrier-billed amounts against quoted rates, flagging discrepancies, and tightening the process so it runs cleaner and more automatically over time.
• Systems & Automation: Continuously look for ways to automate, streamline, and remove manual steps from every workflow you touch. Document what you build so it is repeatable.
• Collaborative build: Partner directly with the founder to connect existing infrastructure into a unified, working routing-and-reconciliation system. Much of the groundwork is built — this is about integration and operation, not starting from zero.

Web Specialist

Reimbursement Specialist

Case Specialist

Creative Project Manager

Associate Recruiter

Associate Recruiter

Creative Project Manager

Associate Recruiter

Creative Project Manager

E-Commerce Inventory Recovery and Unfulfillable Specialist – Amazon

Supply Chain Operations Analyst