Lago

Project Manager

• Organize and maintain all creative assets across team projects, ensuring files are properly named, versioned, and accessible.
• Build, launch, and manage content plans within Asana, keeping timelines accurate and team members aligned on priorities.
• Conduct thorough quality assurance reviews on all deliverables prior to client submission, checking for accuracy, brand consistency, and completeness.
• Support pod organization initiatives, including scheduling, capacity tracking, and facilitating communication across cross-functional team members.
• Stage and manage images within Figma, preparing visual assets for review, presentation, or handoff.
• Proactively identify workflow bottlenecks and recommend process improvements to increase team efficiency.
• Serve as a central point of coordination between creative, strategy, and client-facing teams.

Creative Project Manager

Recruitment

• Coordinate and schedule all interview activity including phone screens, virtual interviews, onsite visits, and panel debriefs across multiple time zones
• Manage candidate communication throughout the interview process confirmations, reminders, reschedules, and feedback collection ensuring timely and professional correspondence
• Maintain accurate and timely ATS updates and other systems as needed
• Execute targeted sourcing campaigns using LinkedIn Recruiter and Boolean search strings to build diverse pipelines; screen candidates against job requirements and provide summarized shortlists for Recruiter review
• Audit job listings across internal and external job boards for accuracy and brand consistency
• Support talent pipeline maintenance, candidate nurture sequences, and pre-employment documentation including offer letters and background check initiations
• Assist with recruiting reporting and analytics including time-to-schedule, fill metrics, and sourcing channel effectiveness
• Attend career fairs, campus events, and networking activities under Recruiter guidance as needed
• Engage in team meetings and training sessions; maintain or exceed department-established performance standards

Associate Recruiter

• Coordinate and schedule all interview activity including phone screens, virtual interviews, onsite visits, and panel debriefs across multiple time zones
• Manage candidate communication throughout the interview process, confirmations, reminders, reschedules, and feedback collection, ensuring timely and professional correspondence
• Maintain accurate and timely ATS updates and other systems as needed
• Execute targeted sourcing campaigns using LinkedIn Recruiter and Boolean search strings to build diverse pipelines; screen candidates against job requirements and provide summarized shortlists for Recruiter review
• Audit job listings across internal and external job boards for accuracy and brand consistency
• Support talent pipeline maintenance, candidate nurture sequences, and pre-employment documentation including offer letters and background check initiations
• Assist with recruiting reporting and analytics including time-to-schedule, fill metrics, and sourcing channel effectiveness
• Attend career fairs, campus events, and networking activities under Recruiter guidance as needed
• Engage in team meetings and training sessions; maintain or exceed department-established performance standards

• Organize and maintain creative assets across multiple projects, ensuring proper naming conventions, version control, and accessibility.
• Build, launch, and manage content plans within Asana while keeping timelines and priorities aligned.
• Perform quality assurance reviews on content and creative deliverables before submission, ensuring accuracy, completeness, and brand consistency.
• Coordinate project schedules, resource allocation, and communication across cross-functional teams.
• Manage and stage visual assets within Figma for review, presentation, and production handoff.
• Monitor project progress and proactively identify risks, bottlenecks, or delays.
• Recommend and implement process improvements to enhance team productivity and workflow efficiency.
• Serve as a key point of coordination between creative, strategy, and stakeholder-facing teams.
• Track deadlines and ensure deliverables are completed on time and at a high standard.
• Support content production operations and help maintain smooth day-to-day project execution.

Ecommerce

• Own the end-to-end process of identifying, investigating, and recovering value from inventory exceptions across Amazon accounts
• Focus on unfulfillable inventory management and handle lost & damaged claims, inbound reconciliation, stranded inventory resolution, and reimbursement recovery
• Monitor and manage unfulfillable inventory reports in Amazon Seller Central daily
• Classify unfulfillable units by disposition type and coordinate removal orders or disposal requests
• Identify units eligible for regrade or return to sellable condition
• Maintain accurate records of unfulfillable unit counts and trends
• Build and maintain dashboards or trackers to report unfulfillable inventory KPIs
• Identify lost and damaged inventory at fulfillment centers using reports
• File and track claims with Amazon for lost or damaged units
• Reconcile shipped quantities against Amazon-received quantities for inbound shipments
• Monitor stranded inventory reports and identify root causes to restore stranded units to active status
• Audit reimbursement reports to identify unclaimed reimbursements

E-Commerce Inventory Recovery and Unfulfillable Specialist – Amazon

Supply Chain

• PO Routing & Prep-Center Operations: Build out and operate the system that routes each purchase order to the best of our four nationwide prep centers, factoring in vendor ship-from location, cost, speed, and capacity.
• Prep-center communication: Manage all communication and file uploads with our four prep centers — shipping plans, packing/prep instructions, box content files, and follow-ups.
• Inbound coordination: Coordinate inbound shipments from vendors who ship from different locations across the country, ensuring each PO lands at the right facility with complete and accurate documentation.
• Freight & Vendor Coordination: Communicate directly with freight brokers to arrange, track, and troubleshoot shipments between vendors and prep centers.
• Supplier comms: Communicate directly with key suppliers — including Soccer Zone and GMA Sales — on order logistics, ship-from details, and timing.
• Reconciliation: Own and improve freight invoice reconciliation — auditing carrier-billed amounts against quoted rates, flagging discrepancies, and tightening the process so it runs cleaner and more automatically over time.
• Systems & Automation: Continuously look for ways to automate, streamline, and remove manual steps from every workflow you touch. Document what you build so it is repeatable.
• Collaborative build: Partner directly with the founder to connect existing infrastructure into a unified, working routing-and-reconciliation system. Much of the groundwork is built — this is about integration and operation, not starting from zero.

Supply Chain Operations Analyst

Performance Marketing

• Plan, execute, and optimize paid campaigns across Facebook, Instagram, Google, YouTube, TikTok and other digital platforms.
• Develop data-backed ad strategies aligned with marketing goals and target KPIs.
• Manage ad budgets, monitor campaign performance, and make real-time adjustments for maximum results.
• Collaborate with the creative team to produce eye-catching visuals and engaging video ads using tools like Canva or Adobe Suite in collaboration with other creative teams on staff.
• Conduct A/B testing on ad creatives, targeting, and copy variations.
• Track, analyze, and report on campaign metrics using GA4, Google Ads, and Meta Ads Manager.
• Stay updated with the latest trends, tools, and best practices in paid media and digital marketing.
• Coordinate all campaign management with Account Managers (who are also 3+ year ad buyers).

Paid Media Buyer

Social Media Manager

• - Ghostwrite authentic, voice-matched LinkedIn content for C-Suite executives: building each leader’s personal brand and industry authority
• - Develop and publish long-form content for the official Company LinkedIn page, driving brand awareness and audience engagement within a B2B context
• - Build and manage a consistent content calendar aligned with company goals and go-to-market priorities
• - Coordinate with department leads across the organization to identify relevant topics, internal expertise, and timely subject matter to fuel the content pipeline
• - Monitor LinkedIn performance metrics and apply insights to continuously optimize content strategy and posting cadence
• - Ensure brand voice consistency across all LinkedIn content, both executive and company-level
• - Stay current on LinkedIn best practices, algorithm changes, and B2B content trends
• - Other duties as assigned

Customer Support

• Through the use of company and department practices and procedures, independently manages buyer-seller messaging across an assigned book of client accounts
• Owns end-to-end negative feedback and product review remediation workflows, including submission, follow-up, and escalation to Amazon when required
• Coordinates return and refund decisions directly with brand management
• Synthesizes trends (defect patterns, listing accuracy gaps, image/copy mismatches) and hands them off on a regular cadence to the Listing and Case Specialist teams
• Identifies buyer complaints rooted in FBA issues (damaged inventory, wrong item shipped) and routes them to the FBA Resolution team with proper documentation
• Utilizes structured escalation paths with Amazon for complex buyer-seller disputes
• Acts as an SME or Trainual content owner for at least one Customer Service function (e.g., feedback removal, A-to-z claim prevention, returns)
• Provides guidance to Customer Service Specialist I peers on day-to-day casework
• Leverages external resources such as blogs, LinkedIn, and seller forums to stay current on Amazon buyer-side policy changes
• Maintains or exceeds department-established performance standards
• Other duties as assigned

Customer Service Specialist

• Ghostwrite authentic, voice-matched LinkedIn content for C-Suite executives: building each leader’s personal brand and industry authority
• Develop and publish long-form content for the official Company LinkedIn page, driving brand awareness and audience engagement within a B2B context
• Build and manage a consistent content calendar aligned with company goals and go-to-market priorities
• Coordinate with department leads across the organization to identify relevant topics, internal expertise, and timely subject matter to fuel the content pipeline
• Monitor LinkedIn performance metrics and apply insights to continuously optimize content strategy and posting cadence
• Ensure brand voice consistency across all LinkedIn content, both executive and company-level
• Stay current on LinkedIn best practices, algorithm changes, and B2B content trends
• Other duties as assigned

• Work with Founder to define and refine content strategy across TikTok, Instagram, Pinterest, and any emerging channels
• Own and maintain the monthly content calendar across all platforms
• Ideate and pitch creative concepts weekly - staying ahead of trends, sounds, and formats that fit the brand
• Be on camera regularly as a face of the brand — UGC-style, authentic, no heavy production
• Use AI photography and visual tools to supplement and scale content production
• Manage the full production cycle: concept, filming, editing, posting
• Manage day-to-day presence across TikTok, Instagram, YouTube, Pinterest, and Facebook
• Engage with the community - comments, DMs, and building real relationships with followers
• Own social channel growth as a KPI — follower count, reach, and engagement are yours to move
• Own social-driven revenue as a KPI — you are directly responsible for generating sales through our social channels
• Drive sales through TikTok Lives, shoppable content, and platform-native commerce features (TikTok Shop, Instagram Shopping)
• Track weekly and monthly benchmarks across all platforms: reach, engagement, follower growth, and social-attributed revenue
• Deliver a simple performance recap to founder regularly with clear takeaways and recommendations
• Connect content performance to sales data so we always know what's working and why

Beauty and Wellness Social Media, Content Creator

Data Analyst

• Build, maintain, and update reporting dashboards
• Ensure data accuracy and consistency across reports
• Standardize reporting frameworks
• Troubleshoot data discrepancies
• Analyze marketing performance across channels
• Identify trends, opportunities, and issues
• Translate data into actionable insights
• Support decision-making with clear reporting
• Work within GA4, ad platforms, and call tracking tools
• Ensure proper tracking and attribution
• Validate data integrity across sources
• Support tagging and tracking implementation
• Maintain standardized reporting processes
• Support internal and client-facing reporting needs
• Collaborate with activation teams
• Ensure timely delivery of reports

Lago

Creative Project Manager

Associate Recruiter

Associate Recruiter

Creative Project Manager

Associate Recruiter

Creative Project Manager

E-Commerce Inventory Recovery and Unfulfillable Specialist – Amazon

Supply Chain Operations Analyst

Paid Media Buyer

Social Media Manager

Customer Service Specialist

Social Media Manager

Beauty and Wellness Social Media, Content Creator

Reporting and Data Analyst – Lead Generation Ads

Reporting and Data Analyst – Lead Generation Ads