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About the role
Key responsibilities & impact- Identify, validate, and submit reimbursement claims for FBA-related issues, including lost, damaged, or misclassified inventory and incorrect fees
- Monitor and track reimbursement cases to ensure timely and accurate resolution
- Analyze reimbursement trends to identify recurring issues and implement preventative measures
- Collaborate with internal teams to reconcile inventory discrepancies and billing errors
- Build, maintain, or improve automated reimbursement tools and workflows (for advanced-level candidates)
- Generate reports and provide insights to optimize reimbursement processes
- Maintain compliance with Amazon policies and procedures
- Reconcile inbound FBA shipments and identify inbound lost discrepancies that qualify for reimbursement
Requirements
What you’ll need- Deep knowledge of Amazon FBA operations and fee structures
- Expertise in reimbursement claim processes and case filing
- Strong analytical and problem-solving skills to identify discrepancies and root causes
- Experience with automated reimbursement software is highly desirable
- Proficiency in Excel or Google Sheets for tracking and reporting
- Excellent written and spoken English for communication and reporting
- Strong attention to detail and organizational skills
- Ability to manage multiple cases simultaneously and work independently
- Knowledge of Amazon Seller Central reporting tools and dashboards
Benefits
Comp & perks- Remote Work: Work from anywhere—our team is global, and we value work-life balance.
- Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
- Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
- *As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.*
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
reimbursement claim processescase filinganalytical skillsproblem-solving skillsautomated reimbursement softwareExcelGoogle Sheetsreport generationinventory reconciliationbilling error resolution
Soft Skills
attention to detailorganizational skillscommunication skillsindependent worktime managementcollaborationanalytical thinkingproblem identificationmulti-taskingreporting