Reimbursement Specialist

Lago

Amazon Reimbursement Specialist with expertise in managing FBA reimbursement cases. Ensuring accurate tracking and resolution of reimbursement processes while collaborating with internal teams.

Posted 6/25/2026full-timeRemote • 🇷🇸 SerbiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provides expert-level knowledge in identifying, validating, and filing reimbursement cases for all FBA-related issues, including inbound lost, lost and damaged inventory, misclassified fees, incorrect charges, and other related discrepancies.
Ensures accurate tracking, timely resolution, and optimization of reimbursement processes.
Advanced candidates bring experience building or maintaining automated reimbursement software, enabling scalable and efficient claim management.
Prior experience reconciling inbound discrepancies is highly desirable.

Requirements

What you’ll need

Identify, validate, and submit reimbursement claims for FBA-related issues, including lost, damaged, or misclassified inventory and incorrect fees
Monitor and track reimbursement cases to ensure timely and accurate resolution
Analyze reimbursement trends to identify recurring issues and implement preventative measures
Collaborate with internal teams to reconcile inventory discrepancies and billing errors
Build, maintain, or improve automated reimbursement tools and workflows (for advanced-level candidates)
Generate reports and provide insights to optimize reimbursement processes
Maintain compliance with Amazon policies and procedures
Reconcile inbound FBA shipments and identify inbound lost discrepancies that qualify for reimbursement
Knowledge, Skills, and Abilities:
Deep knowledge of Amazon FBA operations and fee structures
Expertise in reimbursement claim processes and case filing
Strong analytical and problem-solving skills to identify discrepancies and root causes
Experience with automated reimbursement software is highly desirable
Proficiency in Excel or Google Sheets for tracking and reporting
Excellent written and spoken English for communication and reporting
Strong attention to detail and organizational skills
Ability to manage multiple cases simultaneously and work independently
Knowledge of Amazon Seller Central reporting tools and dashboards

Benefits

Comp & perks

Remote Work: Work from anywhere—our team is global, and we value work-life balance.
Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
*As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.*

ATS Keywords

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Hard Skills & Tools

reimbursement claim processesautomated reimbursement softwareExcelGoogle Sheetsdata analysiscase filinginventory reconciliationproblem-solvingreport generationtrend analysis

Soft Skills

analytical skillsattention to detailorganizational skillscommunication skillsindependencetime managementcollaborationability to manage multiple casesroot cause analysispreventative measures implementation