E-Commerce Inventory Recovery and Unfulfillable Specialist – Amazon

Lago

E-Commerce Inventory Recovery Specialist responsible for managing unfulfillable inventory on Amazon. Join a global team focused on recovering inventory exceptions and optimizing operational efficiency.

Posted 6/5/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-Level💰 $9 - $13 per hourWebsite

About the role

Key responsibilities & impact

Own the end-to-end process of identifying, investigating, and recovering value from inventory exceptions across Amazon accounts
Focus on unfulfillable inventory management and handle lost & damaged claims, inbound reconciliation, stranded inventory resolution, and reimbursement recovery
Monitor and manage unfulfillable inventory reports in Amazon Seller Central daily
Classify unfulfillable units by disposition type and coordinate removal orders or disposal requests
Identify units eligible for regrade or return to sellable condition
Maintain accurate records of unfulfillable unit counts and trends
Build and maintain dashboards or trackers to report unfulfillable inventory KPIs
Identify lost and damaged inventory at fulfillment centers using reports
File and track claims with Amazon for lost or damaged units
Reconcile shipped quantities against Amazon-received quantities for inbound shipments
Monitor stranded inventory reports and identify root causes to restore stranded units to active status
Audit reimbursement reports to identify unclaimed reimbursements

Requirements

What you’ll need

2+ years of hands-on experience managing Amazon FBA inventory operations (Seller Central or Vendor Central)
Demonstrated experience with unfulfillable inventory workflows, removal orders, and disposition management
Proficiency with Amazon's FBA inventory reports, reconciliation tools, and Seller Support case management
Strong Excel or Google Sheets skills — ability to build and maintain reconciliation trackers and exception logs
High attention to detail and ability to manage multiple cases and SKUs simultaneously
Comfortable working independently with minimal supervision in a remote environment
Strong written communication skills in English — able to write clear Seller Support cases and internal status updates
Preferred Experience using third-party reimbursement or audit tools (e.g., GETIDA, Helium 10, Seller Investigators)
Familiarity with Amazon's reimbursement policies and claim windows for FBA lost, damaged, and inbound shipment claims
Experience working with multiple seller accounts or in an agency/managed services environment
Background in eCommerce operations, supply chain, or logistics
Experience building SOPs or process documentation for inventory exception workflows

Benefits

Comp & perks

Remote Work: Work from anywhere—our team is global, and we value work-life balance.
Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inventory managementunfulfillable inventory workflowsremoval ordersdisposition managementreconciliation toolsExcelGoogle Sheetsreimbursement auditsSOPsprocess documentation

Soft Skills

attention to detailability to manage multiple casesindependent workwritten communication