Lago

Ecommerce

• Edit raw footage into polished, compelling videos aligned with project goals and brand guidelines.
• Add visual effects, motion graphics, titles, transitions, and sound elements as required.
• Perform color correction, audio adjustments, and overall enhancement of video quality.
• Collaborate with creative, marketing, and production teams to understand project requirements and timelines.
• Review and incorporate feedback quickly and accurately.
• Manage project files, organize media assets, and maintain an efficient workflow.
• Ensure timely delivery of all assigned video assets.

E-commerce Video Editor

• Monitor and manage unfulfillable inventory reports in Amazon Seller Central on a daily basis
• Classify unfulfillable units by disposition type (customer damaged, defective, distributor damaged, carrier damaged, expired)
• Coordinate removal orders or disposal requests in line with account strategy and client SOPs
• Identify units eligible for regrade or return to sellable condition and coordinate repackaging workflows
• Maintain accurate records of unfulfillable unit counts, trends, and resolution actions
• Build and maintain dashboards or trackers to report unfulfillable inventory KPIs to account managers and clients
• Identify lost and damaged inventory at Amazon fulfillment centers using Seller Central reports and the FBA inventory reconciliation tool
• File and track claims with Amazon for units confirmed lost or damaged by FBA
• Follow up on open claims through resolution and ensure reimbursements or replacements are received
• Maintain a claims log with status, amounts, and outcomes
• Reconcile shipped quantities against Amazon-received quantities for all inbound shipments
• Identify and document short-receives, over-receives, and missing units
• Submit research requests and claims for inbound discrepancies within Amazon's required timeframes
• Coordinate with 3PL, prep centers, or direct suppliers to resolve carrier-side discrepancies
• Monitor stranded inventory reports and identify root causes (listing suppressed, listing deleted, pricing errors, compliance holds) Resolve listing-side issues in coordination with catalog or content teams to restore stranded units to active status
• Escalate unresolvable strandeds to Amazon Seller Support or account management for removal or disposal decisions
• Track stranded inventory aging and flag units approaching long-term storage fee thresholds
• Audit reimbursement reports to identify unclaimed reimbursements for lost, damaged, or destroyed units
• Cross-reference reimbursement data against removal orders, lost claims, and shipment records to find gaps
• File manual reimbursement cases through Seller Central or via third-party audit tools as applicable
• Track reimbursement recovery amounts on a per-ASIN and per-account basis and report monthly.

E-Commerce Inventory Recovery, Unfulfillable Specialist

• Own day-to-day management of Google Ads accounts (Search, PMax, Shopping, YouTube)
• Build and refine account structure, campaigns, and asset groups
• Manage keyword strategy, search queries, and negative keyword lists
• Monitor and optimize shopping feeds and campaign performance
• Handle bid strategy and budget pacing to hit performance goals
• Draft ad copy and creative variations (with final approvals as needed)
• Monitor GA4 conversions and investigate discrepancies
• Collaborate with paid social on cross-channel insights
• Lead paid search communication with the client (Slack, calls, reporting)
• Participate in weekly calls and present performance updates

Director of Paid Search, Performance Marketing Manager, Retail & E-commerce

• Own day-to-day management of Meta Ads accounts (Facebook & Instagram)
• Build, launch, and optimize campaigns based on performance goals
• Monitor budget pacing and adjust bids to maximize results
• Manage campaign performance through learning phases and scaling efforts
• Identify performance trends and optimize based on data insights
• Collaborate on creative testing and iteration strategies

Director of Paid Social – Performance Marketing Manager, Retail & E-commerce

Researcher

• Brand Intelligence & Mapping: Create comprehensive research maps for target brands, identifying key decision-makers, recent organizational shifts, and strategic priorities.
• Financial & Regulatory Research: Analyze SEC Filings (and other public disclosures) to identify brand pain points, budget cycles, and growth initiatives.
• AI-Driven Prospecting: Utilize ChatGPT and advanced AI prompts to summarize brand reports and draft highly personalized outreach scripts.
• Outreach & Scheduling: Coordinate with the outreach team to reach out to brands via LinkedIn and email, managing the transition from researched lead to scheduled meeting.
• Technical Stack Management: Leverage Zoom for coordination and maintain high data hygiene within the CRM (e.g., Salesforce or HubSpot) to track brand engagement

Brand Researcher

General

• Monitor and manage unfulfillable inventory reports in Amazon Seller Central on a daily basis
• Classify unfulfillable units by disposition type (customer damaged, defective, distributor damaged, carrier damaged, expired)
• Coordinate removal orders or disposal requests in line with account strategy and client SOPs
• Identify units eligible for regrade or return to sellable condition and coordinate repackaging workflows
• Maintain accurate records of unfulfillable unit counts, trends, and resolution actions
• Build and maintain dashboards or trackers to report unfulfillable inventory KPIs to account managers and clients
• Identify lost and damaged inventory at Amazon fulfillment centers using Seller Central reports and the FBA inventory reconciliation tool
• File and track claims with Amazon for units confirmed lost or damaged by FBA
• Follow up on open claims through resolution and ensure reimbursements or replacements are received
• Maintain a claims log with status, amounts, and outcomes
• Reconcile shipped quantities against Amazon-received quantities for all inbound shipments
• Identify and document short-receives, over-receives, and missing units
• Submit research requests and claims for inbound discrepancies within Amazon's required timeframes
• Coordinate with 3PL, prep centers, or direct suppliers to resolve carrier-side discrepancies
• Monitor stranded inventory reports and identify root causes (listing suppressed, listing deleted, pricing errors, compliance holds)
• Resolve listing-side issues in coordination with catalog or content teams to restore stranded units to active status
• Escalate unresolvable strandeds to Amazon Seller Support or account management for removal or disposal decisions
• Track stranded inventory aging and flag units approaching long-term storage fee thresholds
• Audit reimbursement reports to identify unclaimed reimbursements for lost, damaged, or destroyed units
• Cross-reference reimbursement data against removal orders, lost claims, and shipment records to find gaps
• File manual reimbursement cases through Seller Central or via third-party audit tools as applicable
• Track reimbursement recovery amounts on a per-ASIN and per-account basis and report monthly

Inventory Recovery, Unfulfillable Specialist

• Monitor and manage unfulfillable inventory reports in Amazon Seller Central on a daily basis
• Classify unfulfillable units by disposition type (customer damaged, defective, distributor damaged, carrier damaged, expired)
• Coordinate removal orders or disposal requests in line with account strategy and client SOPs
• Identify units eligible for regrade or return to sellable condition and coordinate repackaging workflows
• Maintain accurate records of unfulfillable unit counts, trends, and resolution actions
• Build and maintain dashboards or trackers to report unfulfillable inventory KPIs to account managers and clients
• Identify lost and damaged inventory at Amazon fulfillment centers using Seller Central reports and the FBA inventory reconciliation tool
• File and track claims with Amazon for units confirmed lost or damaged by FBA
• Follow up on open claims through resolution and ensure reimbursements or replacements are received
• Maintain a claims log with status, amounts, and outcomes
• Reconcile shipped quantities against Amazon-received quantities for all inbound shipments
• Identify and document short-receives, over-receives, and missing units
• Submit research requests and claims for inbound discrepancies within Amazon's required timeframes
• Coordinate with 3PL, prep centers, or direct suppliers to resolve carrier-side discrepancies
• Monitor stranded inventory reports and identify root causes (listing suppressed, listing deleted, pricing errors, compliance holds) Resolve listing-side issues in coordination with catalog or content teams to restore stranded units to active status
• Escalate unresolvable strandeds to Amazon Seller Support or account management for removal or disposal decisions
• Track stranded inventory aging and flag units approaching long-term storage fee thresholds
• Audit reimbursement reports to identify unclaimed reimbursements for lost, damaged, or destroyed units
• Cross-reference reimbursement data against removal orders, lost claims, and shipment records to find gaps
• File manual reimbursement cases through Seller Central or via third-party audit tools as applicable
• Track reimbursement recovery amounts on a per-ASIN and per-account basis and report monthly

• The Advertising Specialist works under general supervision and follows company and department policies and procedures to oversee advertising strategies for clients.
• Responsibilities include analysis, interpretations, and strategies for advertising campaigns.
• Enhances digital strategy to maximize ROI, optimizes performance, and stays ahead of industry trends.
• Acts as a subject matter expert (SME) or Trainual content owner for one specialized department function.
• Through the use of company and department practices and procedures, manages Amazon search campaigns across clients of various business types, sizes, and industries, including daily optimizations and high-level strategy changes.
• Acts as a SME or Trainual content owner for one department-specific functions, develops reports, and provides guidance to peers
• Provides insightful analysis, interpretation, and actionable plans based on campaign performance data from Amazon Ad Console and other retail media platforms. Aligns strategies with overall retail business performance
• Engages in weekly department scrums and training sessions to deepen knowledge within the channel
• Develop new department training materials
• Actively seeks opportunities to enhance campaign performance and business impact, aligning strategies with client goals
• Conducts in-depth market research and competitor analysis to inform campaign strategies
• Maintains frequent and excellent communication both on internal agency teams and externally with assigned clients
• Efficiently leverages available AI tools and delegation resources to enhance workflow effectiveness and campaign outcomes
• Discusses anomalies, possible causes, and provides solutions to the manager to ensure alignment with client and company requirements
• Establishes and maintains a collaborative relationships with internal teams and clients
• Maintains or exceeds department-established performance standards
• Other duties as assigned

Advertising Specialist

• Through the use of company and department practices and procedures, manages Amazon search campaigns across clients of various business types, sizes, and industries, including daily optimizations and high-level strategy changes.
• Acts as a SME or Trainual content owner for one department-specific functions, develops reports, and provides guidance to peers
• Provides insightful analysis, interpretation, and actionable plans based on campaign performance data from Amazon Ad Console and other retail media platforms. Aligns strategies with overall retail business performance
• Engages in weekly department scrums and training sessions to deepen knowledge within the channel
• Develop new department training materials
• Actively seeks opportunities to enhance campaign performance and business impact, aligning strategies with client goals
• Conducts in-depth market research and competitor analysis to inform campaign strategies
• Maintains frequent and excellent communication both on internal agency teams and externally with assigned clients
• Efficiently leverages available AI tools and delegation resources to enhance workflow effectiveness and campaign outcomes
• Discusses anomalies, possible causes, and provides solutions to the manager to ensure alignment with client and company requirements
• Establishes and maintains a collaborative relationships with internal teams and clients
• Maintains or exceeds department-established performance standards
• Other duties as assigned

• Prepare content for submission to Amazon using internal processes to generate Inventory flat files.
• Submit content through Amazon Seller Central’s Manage Inventory interface using established internal processes to ensure all product data is accurate, complete and up-to-date.
• Submit category-specific updates to the Amazon marketplace using Inventory Flat Files.
• Under the direction of the team lead, submit cases to resolve any issues that may arise during the content publication process. Meet or exceed the expected volume of approximately 125 cases submitted post-training.
• Escalate cases to Strategic Account Services (Issue Resolution team).
• Assist with submissions and issue resolution via partner-owned Seller Central accounts.
• Communicate regularly with project stakeholders and segment leaders, and keep projects updated to ensure tasks are being completed by their assigned deadlines.
• Monitor submissions and provide thorough updates in our project management software.
• Maintain an internal tracking system used to track live submissions.
• Stay up-to-date with Amazon's product data management and syndication policies, and communicate any changes or updates to internal teams and external partners.

Case Specialist

• Identify, validate, and submit reimbursement claims for FBA-related issues, including lost, damaged, or misclassified inventory and incorrect fees
• Monitor and track reimbursement cases to ensure timely and accurate resolution
• Analyze reimbursement trends to identify recurring issues and implement preventative measures
• Collaborate with internal teams to reconcile inventory discrepancies and billing errors
• Build, maintain, or improve automated reimbursement tools and workflows (for advanced-level candidates)
• Generate reports and provide insights to optimize reimbursement processes
• Maintain compliance with Amazon policies and procedures
• Reconcile inbound FBA shipments and identify inbound lost discrepancies that qualify for reimbursement

Reimbursement Specialist

• Build high-quality WordPress websites using Elementor based on approved Figma designs.
• Translate Figma wireframes and mockups into responsive, clean, and modern layouts.
• Manage updates, revisions, and content implementation across active client sites.
• Execute SEO fundamentals, including metadata, headings, on-page formatting, image optimization, redirects, and plugin configuration.
• Install and optimize SEO plugins such as Yoast, RankMath, or All-in-One SEO.
• Maintain clean site architecture, proper use of theme builder templates, and reusable components.
• Communicate clearly with account managers and clients regarding timelines, deliverables, and expectations.
• QA each site thoroughly before handoff, including mobile performance, accessibility basics, and page speed.
• Collaborate closely with designers to maintain design integrity throughout builds.
• Apply creativity and problem-solving skills to resolve design or layout challenges.
• Document work in a clear and organized manner.

E-commerce Video Editor

E-Commerce Inventory Recovery, Unfulfillable Specialist

Director of Paid Search, Performance Marketing Manager, Retail & E-commerce

Director of Paid Social – Performance Marketing Manager, Retail & E-commerce

Brand Researcher

Inventory Recovery, Unfulfillable Specialist

Inventory Recovery, Unfulfillable Specialist

Advertising Specialist

Advertising Specialist

Advertising Specialist

Case Specialist

Reimbursement Specialist

Web Specialist

Reimbursement Specialist

Case Specialist