Lafayette Federal Credit Union

IT Support

• Providing Help Desk services to credit union staff including Windows patching, triaging, and resolving help desk tickets as they come.
• Troubleshooting PC hardware and software problems in a timely manner.
• Installing appropriate hardware or software within the specified time frames.
• Handling mobile phone MDM setup, new user creation and terminated employee deletion.
• Providing friendly, professional, and accurate service and support to all members and associates.
• Maintaining and adding to technical knowledge of computer hardware and software to ensure the credit union has the ability to achieve its goals as outlined in the current operating plan.
• Responding quickly to all service requests and ensuring problem resolution as quickly as possible.

Help Desk Specialist

Project Manager

• The Junior Project Manager (Jr. PM) is responsible for managing small to medium-sized projects and/or discrete workstreams within larger enterprise initiatives under the governance of the Project Management Office (PMO).
• The Jr. PM applies PMI-based project management best practices to plan, execute, monitor, and close projects while ensuring alignment with Lafayette Federal Credit Union's strategic objectives, regulatory requirements, and operational standards.
• This role works closely with business stakeholders, vendors, and PMO leadership to deliver projects on time, within scope, and within budget.
• Plan, execute, and close assigned projects or project workstreams in accordance with PMO standards and PMI best practices, including scope, schedule, cost, quality, risk, and stakeholder management.
• Develop and maintain integrated project plans, schedules, milestones, and deliverables using approved PMO tools and templates.
• Facilitate and lead project meetings, including kickoff meetings, status reviews, and stakeholder briefings; document decisions, risks, issues, and actions items.
• Track and report project performance, risks, dependencies, and issues; escalate concerns in a timely manner to the PVP of Project Management.
• Ensure compliance with PMO governance, documentation standards, and change control processes throughout the project life cycle.
• Coordinate cross functional resources and collaborate with Business Units, vendors, and third parties to ensure timely delivery of project outcomes.
• Support and development of business cases, project charters, and benefit realization metrics for assigned initiatives.
• Assist with portfolio-level reporting, including schedule health, resource utilization, and milestone tracking.

Junior Project Manager

Administrative Assistant

• Provide administrative support to PMO leadership and project teams, including scheduling meetings, preparing agendas, and coordinating logistics.
• Maintain PMO project documentation repositories, ensuring accuracy, version control, and compliance with established PMO standards.
• Track and follow up on action items, decisions, risks, and issues identified during project and governance meetings.
• Prepare and distribute standard PMO reports, dashboards, and meeting materials using approved templates and tools.
• Support portfolio administration activities, including maintaining project intake logs, status trackers, and milestone calendars.
• Assist with onboarding new projects into the PMO by ensuring required documentation is complete and properly archived.
• Coordinate communication between Business Units (BUs), vendors, and the PMO as directed.
• Support audit and compliance activities by retrieving documentation and maintaining organized project records.
• Ensure adherence to PMO governance processes, documentation standards, and administrative controls.

Administrative Assistant – PMO

Account Manager

• Supervise and oversee Analyst performance in planning and organizing quarterly meetings with Investors.
• Collaborate with teams from finance, accounting, risk, and vendor management.
• Address escalated inquiries from investors, analysts, and other stakeholders in a timely manner.
• Maintain and manage all Investor Relations systems and tools.
• Implementing quarterly in-person meetings with investors and stakeholders.
• Gather and analyze market intelligence to provide insights into investor sentiment.
• Ensure compliance with all regulatory requirements.
• Coordinate and facilitate departmental meetings.
• Work closely with the PVP to develop crisis communication strategies.

Investor Relations Manager

Operations

• Provide day-to-day member account servicing such as account inquiries, transaction adjustments, and research requests.
• Resolve complex member problems, explain specific policies and procedures.
• Represent the Credit Union in a professional manner, maintaining positive member relations.

Help Desk Specialist

Junior Project Manager

Administrative Assistant – PMO

Investor Relations Manager

Operations Specialist