Consumer Loan Servicer

Lafayette Federal Credit Union

Consumer Loan Servicer managing consumer loans for Lafayette Federal Credit Union. Handling member inquiries, loan maintenance, and quality control of loan servicing processes.

Posted 6/25/2026full-timeRockville • Maryland, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $54,000 - $57,500 per yearWebsite

About the role

Key responsibilities & impact

Managing existing consumer loans in the credit union’s portfolio and those sold to Investors
Performing critical support services to the department including resolving internal and external members’ inquiries
Performing loan maintenance within the core system
Managing the title process on auto and boat loans
Troubleshoot issues with the core system and coordinating any interface with external and internal parties
Performing a variety of loan servicing duties such as collateral loan title tracking
Maintaining insurance tracking for collateral loans
Filing Uniform Commercial Code (UCC)
Generating lien releases
Providing legendary service to members and third parties by resolving their inquiries such loan payment history, payment correction, generating payoff statements, processing payoff transactions, due date changes, interest rate discounts, loan amortization, and loan verification
Generating and reviewing Consumer loan reports, including but not limited to Funding reports, Paid in Full reports, Low Balance reports, UCC reports
Maintain tracking log for Auto, Boat and RV title, Insurance, and UCC
Performing quality control on all consumer loans and ensures data within the core system is aligned with the loan agreement
Reviewing third-party vendors’ reports/invoices and auditing for accuracy to LFCU’s data and for keeping update with the all-consumer loan servicing policies and procedures
Being responsible for collecting the required documents necessary for subordination request on loans held in Lafayette Federal portfolio and assisting the Investor Relations team for loans held by various Investors
Upon approval prepare the subordination agreement and update the tracker

Requirements

What you’ll need

Three to five years of similar or related experience
A high school education or GED

Benefits

Comp & perks

Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
Fully funded deductible (HMO Plan)
401k employer matching contribution
Income protection with life insurance, short and long-term disability
Paid time off, holiday leave & birthday leave
Educational assistance
Commuter benefits program and more !

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

loan servicingloan maintenancecollateral trackinginsurance trackingUniform Commercial Code (UCC)lien releasesdata quality controlreport generationsubordination agreementsloan verification

Soft Skills

problem solvingcustomer servicecommunicationattention to detailorganizational skills