Digital Accounts Specialist

Lafayette Federal Credit Union

Digital Accounts Specialist at Lafayette Federal Credit Union assisting members with account inquiries and applications. Handling new accounts and member communication in a hybrid role based in MD, VA, or DC.

Posted 6/25/2026full-timeRockville • District of Columbia, Maryland, Virginia • 🇺🇸 United StatesJunior💰 $45,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Handling new account applications
Accurately completing tasks, transactions and account maintenance actions
Performing onboarding tasks
Driving member retention
Communicating with members in a professional and empathetic manner
Providing feedback on experiences and innovative suggestions for improvement

Requirements

What you’ll need

Proven experience in similar or related positions
Customer service experience required
1+ years of prior credit union or banking experience preferred
Knowledge and experience of account opening activities and processes preferred
High School education or GED

Benefits

Comp & perks

Professional development, training, and certification
Teamwork and sense of community

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communicationempathycustomer servicefeedback provisioninnovation

Certifications

High School diplomaGED