Kraken

Solutions Engineer

• Lead deep engagement with a small number of high-value prospects
• Own extended discovery phases, understand the client’s commercial, regulatory, and technical context, and help deliver the value proposition
• Responsible for conducting demos to show potential customers the platform in depth
• Act as the internal and external reference point for the NA energy Market, flexibility, and VPP-related topics relevant to Flex

Senior Solutions Consultant

Platform Engineer

• Support and implement monitoring and alerting strategy across Kraken’s customer business
• Define and uphold observability best practices across multiple products and platforms
• Partner with product teams to implement observability tooling and improve reliability across the organisation
• Help product teams build best-in-class dashboards for their requirements or bespoke use cases
• Work with product teams to define and implement meaningful Service Level Objectives (SLOs) and Service Level Indicators (SLIs), aligned to contractual Service Level Agreements (SLAs)
• Build, tune, and continuously improve alerts and monitors using golden signals (latency, traffic, errors, saturation) as a framework - reducing noise and increasing actionable signal
• Help product teams transition to on-call models by improving signals, alert quality, and operational readiness
• Improve tooling and self-service capabilities for alerting and monitoring across multiple product teams
• Analyse incident metrics to identify trends and improvement opportunities, communicating insights clearly back to product teams
• Manage the cost and usage of our observability tooling stack in collaboration with FinOps
• Contribute to broader platform reliability infrastructure improvements where needed
• Help solve interesting and difficult problems - there’s a significant opportunity for disruption in the global energy market

Senior Platform Engineer – Observability

Backend Engineer

• We have lots of difficult design challenges to solve. The US energy market is complicated, outdated and process-heavy - there's a lot of domain modelling that we need to get right. Strong attention to detail is essential.
• We have difficult technical problems to solve. With the advent of smart meters, we'll soon be processing millions of meter readings a day. We need the right technology in place to handle this smoothly as well as feeding data into a machine learning pipeline that models and predicts consumption.
• Often, we can only give you the question and not the answer, because if we knew the answer, we wouldn’t be hiring - are you someone who not only finds answers but creates value by coming back and asking better questions?
• There's a great opportunity for disruption in the US energy market. The big suppliers still dominate, but are not popular. The energy landscape is changing as we move to more dis-aggregated forms of generation, with less predictability, more dynamism and smarter technology. Octopus Energy were the first UK supplier to introduce a "tracker" tariff whose prices track the daily wholesale prices: http://www.cleanenergynews.co.uk/news/efficiency/octopus-offers-transparency-with-wholesale-price-tariff
• You'll be working for a company that’s fighting climate change. Our parent company is the largest investor in solar generation in the UK, and are funding wind and anaerobic digestion. As a supplier, we're helping people to use greener technology and renewable energy, all helping move the UK towards a lower carbon future.

Senior Backend Software Engineer

Financial Planning and Analysis

• Build simple and pragmatic analysis for financial modelling
• Coordinate the annual budgeting process
• Develop dashboards into scalable, self-service tools
• Contribute to innovation and best practices within the team
• Prepare and present high-impact, accurate reports

FP&A Manager

Director

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, business operations and culture transformation
• Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
• Develop deep trust with our C-suite client executives
• Lead a team of Client Delivery Leads across functional delivery areas
• Prioritise outcomes and delivery from a team of Client Engineers directly supporting this transformation, while collaborating with our VP of product for Vertically Integrated Utilities to ensure the entire 1000+ person development team at Kraken is delivering the capabilities required to exceed our client’s expectations
• Communicate effectively to stakeholders at all levels, both internally and externally
• Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed
• Set the direction and pace for implementation program execution. Managing internal and external expectations, removing blockers and making prioritisation decisions to enable successful client transformations
• Understand the implementation program details and report progress to the client and internal stakeholders
• Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

Client Transformation Director

Client Partner

• Lead strategic relationships with some of Kraken’s largest utility and energy clients
• Serve as a senior strategic partner to C-level+ stakeholders
• Maintain strong, proactive engagement to ensure delivery, satisfaction, and trust
• Ensure clients get full value from our products and operating model
• Manage clients through escalations for critical issues
• Manage commercial relationships and deliver to new business development and/or revenue targets

Senior Client Partner

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, business operations and culture transformation
• Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
• Develop deep trust with our C-suite client executives
• Lead a team of Client Delivery Leads across functional delivery areas
• Prioritize outcomes and delivery from a team of Client Engineers directly supporting this transformation, while collaborating with our VP of product for Vertically Integrated Utilities to ensure the entire 1000+ person development team at Kraken is delivering the capabilities required to exceed our client’s expectations
• Communicate effectively to stakeholders at all levels, both internally and externally
• Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed
• Set the direction and pace for implementation program execution. Managing internal and external expectations, removing blockers and making prioritization decisions to enable successful client transformations
• Understand the implementation program details and report progress to the client and internal stakeholders
• Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

• Support and implement monitoring and alerting strategy across Kraken’s customer business
• Define and uphold observability best practices across multiple products and platforms
• Partner with product teams to implement observability tooling and improve reliability across the organization
• Help product teams transition to on-call models by improving signals, alert quality, and operational readiness
• Improve tooling and self-service capabilities for alerting and monitoring across multiple product teams

Platform Engineer – Observability

Manager

• Own and manage Docebo globally, including configuration, workflows, governance, permissions, and optimisation.
• Design and maintain a scalable content architecture that supports onboarding, development pathways, technical learning, leadership programmes, compliance, and client enablement.
• Partner with Learning Partners and SMEs to advise on how best to structure, publish, host, and track learning within the platform.
• Provide expert guidance on Docebo capabilities, recommending features, add-ons, automation, and integrations that enhance the user experience.
• Work closely with delivery and client implementation teams to design and support learning journeys for external partners using Docebo as part of their Kraken onboarding.
• Manage vendor relationships, including Docebo support, troubleshooting escalations, feature releases, sandbox testing, and contract activities.
• Oversee integrations (SSO, HRIS, content libraries, compliance tools, APIs) working with Technology teams to ensure stability and scalability.
• Ensure global consistency in structure, taxonomy, tagging, metadata, and quality standards.
• Lead platform governance, including naming conventions, permissions, workflows, QA, and content lifecycle management.
• Train and support administrators and power users across regions, ensuring capability and consistency in how they use the system.
• Champion the learner experience, constantly looking for ways to make the platform intuitive, personalised, and engaging.
• Act as the internal Docebo expert, staying ahead of releases, updates, new features, and industry best practices.

Senior Solutions Consultant

Senior Platform Engineer – Observability

Senior Backend Software Engineer

FP&A Manager

Client Transformation Director

Senior Client Partner

Client Transformation Director

Platform Engineer – Observability

Learning Systems Manager