Regional Practice Lead – Communications

Kraken

Regional Practice Lead responsible for people leadership and delivery oversight across multiple clients in the energy sector. Aiming to raise delivery excellence and client satisfaction across communications systems in a global team.

Posted 5/12/2026full-timeMelbourne • 🇦🇺 AustraliaSeniorWebsite

About the role

Key responsibilities & impact

Combine people leadership, delivery oversight, and subject-matter expertise across multiple clients and countries.
Raise the standard of delivery excellence, developing talent, and ensuring consistency of practice across different countries and clients.
Act as the primary escalation point for complex engagements, removing technical and organizational blockers to enable successful client transformations.
Drive alignment between regional client needs and Kraken’s product strategy, maximizing adoption of core products.
Facilitate cross-country collaboration and knowledge sharing to leverage successful patterns across the region.

Requirements

What you’ll need

Significant experience leading complex client delivery or transformation programs in multi-client, multi-country environments.
Prior experience in direct people management, with a demonstrated ability to coach, develop, and elevate senior individual contributors.
Confidence in leading through influence, fostering collaboration across delivery, product, engineering, and leadership teams.
Familiarity with multi-channel customer communications platforms, ideally across telephony, email/chat, and outbound messaging.
The ability to identify regional patterns and anticipate risks while maintaining the operational discipline required to meet schedules.
Exceptional communication and facilitation skills, with the ability to translate complex technical delivery topics into clear narratives.
A proactive "self-starter" mindset with the ability to roll up your sleeves and solve problems in a fast-paced, evolving environment.
Proven experience in delivering technology migrations or platform onboarding programs.

Benefits

Comp & perks

Certified Great Place to Work environment
Customizable interview process for accommodation needs
Equal opportunity employer
Commitment to employee perspectives and team collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client deliverytransformation programstechnology migrationsplatform onboarding

Soft Skills

people leadershipcoachingcollaborationcommunicationfacilitationproblem-solvingself-starter