Director, Customer Success

Kraken

Director of Customer Success in Japan for Kraken, leading strategic client relationships and shaping the Customer Success presence while driving technological transformation.

Posted 5/11/2026full-timeTokyo • 🇯🇵 JapanLeadWebsite

About the role

Key responsibilities & impact

Lead Kraken’s most strategic client relationships in Japan
Shape and build our Customer Success presence in the region
Act as a Client Partner for key accounts and regional leader for Customer Success
Establish long-term partnerships with utilities and adapt our model to local market dynamics
Drive adoption and scaling of Kraken’s platform to ensure clients achieve meaningful business outcomes

Requirements

What you’ll need

Enterprise client leadership: Experience managing complex, enterprise B2B client relationships
Transformation mindset: Ability to guide clients through operational and cultural change
Technology & product fluency: Strong understanding of SaaS platforms and technical delivery environments
Energy & utilities experience (preferred): Experience in utilities, energy retail, or similar industries
Executive presence: Trusted advisor to senior leaders; able to influence and challenge constructively
Regional and cultural fluency: Fluency in Japanese and English required; Strong understanding of Japanese business culture; Ability to operate effectively across global and local teams

Benefits

Comp & perks

Vibrant company culture
Professional development opportunities
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS platformstechnical delivery environments

Soft Skills

enterprise client leadershiptransformation mindsetexecutive presenceregional and cultural fluency