Kinective

Program Manager

• Build and operate the infrastructure that makes our Direct Sales organization sharper, faster, and more consistently effective
• Design and own the end-to-end AE enablement program
• Architect a BDR-to-AE advancement program with defined competency milestones
• Lead planning and execution of the annual Sales Kickoff and year-round sales events calendar
• Create and maintain sales-facing content and own the Sales Resource Hub end-to-end
• Partner with Product Marketing on launches, competitive intelligence, and deal hygiene
• Run a quarterly rep advisory council and recurring feedback surveys to keep the enablement roadmap grounded in what the field actually needs

Sales Enablement Program Manager

Salesforce Administrator

• Partner with cross-functional stakeholders and Salesforce architect to document business requirements and translate them into scalable technical solutions within Salesforce and other third-party business systems, including Kinective’s PSA tool and marketing automation tool
• Customize Salesforce and other applications by configuring workflows, process automation, user interfaces and data models
• Ensure data quality, perform deduplication, and oversee data migrations
• Maintain comprehensive system documentation, including business process workflows, data flow diagrams, solution architecture and release notes
• Manage user accounts, roles, permissions and licenses
• Develop and maintain reports and dashboards to support decision-making
• Provide ongoing support and troubleshooting for business systems
• Adhere to university policies, industry best practices, and compliance standards for Salesforce and other systems administration

Senior Salesforce Administrator

Product Manager

• Act as primary source of ground-truth FI insight
• Validate major solution initiatives against real FI feedback before launch
• Build and maintain direct relationships with FI executives, operations leaders, and technology teams
• Contribute to Kinective’s cross-product platform strategy
• Help validate Kinective’s AI-powered solution bundles against real FI workflows

Principal Product Manager

IT Support

• Serve as the on-site IT concierge at Gilbert HQ — providing walk-up support, triaging issues, and delivering a professional, welcoming experience that makes every employee feel taken care of
• Provide dedicated support for executives and senior leadership, handling high-visibility requests with urgency, discretion, and a white-glove approach that anticipates needs before they become problems
• Set clear expectations with users on resolution timelines, communicate proactively on ticket status, and follow up to ensure satisfaction — treating every interaction as an opportunity to build trust
• Conduct new employee IT orientations, walking new hires through tools, policies, and self-service resources to set them up for success from day one
• Set up, configure, and maintain laptops, desktops, peripherals, and mobile devices across Windows, macOS, and Linux environments for new hires and existing staff
• Manage mobile device enrollment and app configuration via Microsoft Intune, and support hardware lifecycle tracking and refresh coordination
• Enforce device compliance policies, application allowlists, and endpoint encryption via Microsoft Intune, and triage and escalate security incidents — including phishing reports and EDR alerts — per defined runbooks
• Support the infrastructure and systems engineering team with local hardware needs, including occasional visits to the Phoenix-area colocation facility to support physical infrastructure

IT Support Specialist

Account Executive

• Own new customer acquisition for banks and credit unions through proactive prospecting and strategic outbound efforts
• Build and execute territory/target account plans to generate pipeline and close business
• Engage and influence executive stakeholders through discovery, solution alignment, negotiation, and close
• Run end-to-end sales cycles with strong process discipline: qualification, discovery, stakeholder mapping, business case, proposal, negotiation, and close
• Maintain a clean, accurate pipeline with consistent forecasting and next-step clarity
• Collaborate with Partnerships to convert strategic partner referrals and inbound opportunities into closed business
• Attend conferences and industry events to build relationships, generate leads, and expand market awareness
• Partner with Marketing to support campaigns that generate qualified leads and increase market visibility

Strategic Account Executive

Compliance

• Own and maintain the company’s compliance and security policy framework, ensuring alignment with regulatory requirements and industry standards
• Own the enterprise risk registry and control library, including ongoing maintenance and maturity tracking
• Integrate risk and controls with recognized frameworks (SOC, PCI, ISO, etc.)
• Plan and manage internal and external audits in partnership with cross-functional stakeholders
• Own client and vendor due diligence processes, including onboarding and offboarding workflows
• Monitor the effectiveness of compliance controls and the overall compliance program

Compliance Manager

• Own net-new customer acquisition through proactive outbound prospecting and strategic selling to banks and credit unions
• Identify and engage key decision-makers, tailoring messaging to relevant personas and business priorities
• Lead discovery, solution alignment, negotiation, and close—driving deals to completion with strong pipeline discipline
• Collaborate with the partnerships team to leverage strategic partners and inbound referral leads to generate new opportunities and close business
• Expand the client base by maximizing partner referrals and building new partner-driven entry points within the industry
• Execute consistent prospecting via research-driven outreach (calls, emails, and targeted messaging) to build qualified pipeline
• Represent Kinective at conferences and industry events to generate leads, strengthen relationships, and increase market awareness
• Partner with marketing to support lead generation campaigns and ensure a consistent flow of opportunities

Senior Account Executive

Customer Success Manager

• Lead, coach, and develop a team of Client Success Managers (CSMs), setting clear goals, KPIs, and individualized growth plans that build both capability and career momentum
• Conduct regular 1:1s, performance reviews, and real-time coaching that drive accountability and keep the team engaged and growing
• Own the end-to-end customer journey — from onboarding and adoption through renewal and expansion — ensuring every customer achieves measurable outcomes and a clear return on their investment in Kinective
• Design and continuously refine CS playbooks for onboarding, QBRs, health checks, and renewal motions that can scale as the team grows
• Engage directly with key and at-risk accounts, leading escalation responses and executive conversations that protect and deepen relationships
• Own renewal conversations and negotiations, protecting net revenue retention and extending customer relationships
• Proactively identify risk signals through customer health data and implement mitigation strategies before churn becomes a threat
• Track, analyze, and report on team performance metrics, customer health trends, CSQL revenue, and OKR progress
• Serve as the voice of the customer internally, channeling insights and feedback to Product, Marketing, and Support to influence the roadmap and improve the overall customer experience
• Align CS priorities with company-wide goals, contributing to shared revenue, retention, and customer health targets across the organization

Manager, Client Success

QA Engineer

• Execute manual test cases to validate new features, bug fixes, and enhancements across web and/or platform-based applications
• Review product and business requirements to understand expected behavior and identify test scenarios
• Identify, document, and track defects and issues in an issue-tracking system (e.g., JIRA) with clear reproduction steps and impact
• Perform functional, regression, end-to-end, and user acceptance testing (UAT) as part of regular release cycles
• Re-test resolved defects to confirm fixes and prevent regressions
• Collaborate with QA, Product, and Engineering to clarify requirements, communicate findings, and support timely issue resolution
• Help maintain and improve QA documentation, test cases, and shared knowledge resources
• Contribute to ongoing improvements in testing processes, coverage, and quality standards
• Learn and apply foundational concepts related to automation, SDLC, and quality best practices (as exposure allows)

Quality Assurance Intern

• Lead the design and launch of a structured new hire orientation program for the Client Experience organization
• Build a product certification program spanning multiple lines
• Facilitate weekly practice calls for skill development
• Deliver hands-on systems and tooling training
• Drive AI tool adoption and simplicity in training pathways
• Track and report training effectiveness and skill gaps
• Build program scalability beyond the Client Experience team

Training Program Manager

• Lead the way to Intelligent Banking with us as a QA Analyst
• Partner closely with Product and Engineering to translate requirements into thoughtful test strategies
• Identify issues early and validate complex integrations across systems
• Act as a quality advocate throughout the development lifecycle
• Drive better processes, improve automation, and help teams deliver with confidence

Quality Assurance Analyst

• Own net-new customer acquisition through proactive outbound prospecting and strategic selling to banks and credit unions
• Identify and engage key decision-makers, tailoring messaging to relevant personas and business priorities
• Lead discovery, solution alignment, negotiation, and close—driving deals to completion with strong pipeline discipline
• Collaborate with the partnerships team to leverage strategic partners and inbound referral leads to generate new opportunities and close business
• Expand the client base by maximizing partner referrals and building new partner-driven entry points within the industry
• Execute consistent prospecting via research-driven outreach (calls, emails, and targeted messaging) to build qualified pipeline
• Represent Kinective at conferences and industry events to generate leads, strengthen relationships, and increase market awareness
• Partner with marketing to support lead generation campaigns and ensure a consistent flow of opportunities
• Contribute to market-facing efforts that increase visibility and accelerate growth while building your own direct path to success

• Own new customer acquisition for banks and credit unions through proactive prospecting and strategic outbound efforts
• Build and execute territory/target account plans to generate pipeline and close business
• Engage and influence executive stakeholders through discovery, solution alignment, negotiation, and close
• Run end-to-end sales cycles with strong process discipline: qualification, discovery, stakeholder mapping, business case, proposal, negotiation, and close
• Maintain a clean, accurate pipeline with consistent forecasting and next-step clarity
• Collaborate with Partnerships to convert strategic partner referrals and inbound opportunities into closed business
• Execute targeted prospecting across calls, email, personalized outreach, and executive-level follow-up
• Attend conferences and industry events to build relationships, generate leads, and expand market awareness
• Partner with Marketing to support campaigns that generate qualified leads and increase market visibility

Business Development Rep

• Lead market research to generate high-quality leads within banks and credit unions.
• Engage prospective customers through cold calls, targeted email campaigns, and social outreach.
• Collaborate with sales team to identify and qualify potential customers.
• Track outreach activities and manage pipeline in CRM systems.
• Build relationships with prospective customers at networking events and industry engagements.

Business Development Representative

Business Analyst

• Lead the Way to Intelligent Banking with Us!
• Play a key role in bridging the gap between product strategy, business requirements, and technical implementation
• Responsible for defining and refining product requirements, supporting backlog management, and ensuring seamless communication between business and technical teams
• Collaborate with product managers, engineers, UX designers, and stakeholders to ensure that technical solutions align with product roadmaps and business objectives to turn priorities into scalable results

Sales Enablement Program Manager

Senior Salesforce Administrator

Principal Product Manager

IT Support Specialist

Strategic Account Executive

Compliance Manager

Senior Account Executive

Manager, Client Success

Quality Assurance Intern

Training Program Manager

Quality Assurance Analyst

Senior Account Executive

Strategic Account Executive

Business Development Representative

Technical Business Analyst