Kinective

Analyst

• Remotely install and maintain Kinective’s Migrate solution including OmniPort and OmniView applications
• Provide remote one-on-one and group training to OmniView users
• Execute remote data migrations and conversions, transforming customer data into required output formats
• Analyze source data, identify mapping or formatting issues, resolve exceptions, and perform quality checks and reconciliation
• Communicate implementation progress, risks, milestones, and next steps to customers and internal stakeholders
• Troubleshoot application, database, configuration, and migrated-data issues across our services and related systems

Implementation Analyst

Client Partner

• Lead, coach, and develop a multi-tier Client Success team of CSMs and a Client Success Team Lead, setting direction and standards for the full team
• Own the operational execution of the Client Success motion across every client size and segment, ensuring the right level of engagement and touch model is applied consistently across clients
• Run the operating cadence for the team, including pipeline of renewals and at-risk accounts, health reviews, escalations, and weekly execution rhythms
• Ensure every client moves through onboarding, adoption, and ongoing engagement toward measurable outcomes and a clear return on their investment in Kinective
• Own product adoption and client health across the book, making sure CSMs are proactively driving usage, value demonstration, and outcomes rather than reacting to issues
• Lead the renewal motion for the team, owning forecasting, risk visibility, and the execution discipline that protects net revenue retention, in close partnership with Sales
• Track, analyze, and report on team performance metrics, client health trends, and OKR progress, translating data into decisions, not just dashboards
• Partner with the Senior Director, Client Experience on strategy, segmentation, value demonstration, adoption, and enablement, and own the execution that brings those priorities to life

Senior Manager, Client Success

Recruitment

• Partner closely with hiring managers and business leaders to understand hiring needs, role requirements, timelines, and priorities.
• Manage full-cycle recruiting for assigned requisitions, including intake, posting, sourcing, screening, interview coordination, offer support, and closing.
• Create clear, well-aligned recruiting strategies for each search based on business needs, market conditions, and candidate availability.
• Proactively source and engage talent through LinkedIn Recruiter, referrals, networking, talent communities, and other targeted channels.
• Keep requisitions moving by driving next steps, following up for feedback, and escalating blockers when needed.
• Ensure hiring teams are aligned on expectations, interview process, candidate profile, and decision-making timelines.
• Deliver a consistent, positive candidate experience through timely communication, organization, and professionalism.
• Maintain accurate and current information in all recruiting systems, with strong attention to detail in workflows, statuses, and documentation.
• Use recruiting data and pipeline insights to identify trends, improve execution, and communicate progress clearly to stakeholders.
• Support employer brand and recruiting process improvement efforts that strengthen Kinective’s ability to attract top talent.

Talent Acquisition Specialist

Sales Engineer

• Partner with the sales team to deliver compelling, customer-specific demonstrations of Kinective’s Data Warehouse and BI tools
• Lead discovery conversations to understand customer data environments, use cases, and decision-making needs
• Respond to technical questions throughout the sales cycle, bridging the gap between what customers need to know and what the product can do
• Guide partners through the onboarding and integration process for Kinective’s data solutions, providing hands-on support
• Act as a trusted technical advisor to customers and partners post-sale, monitoring solution performance and providing proactive recommendations
• Stay current on trends in fintech, data, and business intelligence to bring relevant insights into customer conversations and internal strategy discussions

Program Manager

• Design and launch a structured new hire orientation program for the Client Experience organization
• Build and administer a product certification program spanning 4–6 product lines
• Facilitate weekly practice calls where team members work through real scenarios
• Deliver hands-on systems and tooling training so team members are proficient before they go live with customers
• Partner with leadership to drive AI tool adoption across the Client Experience organization
• Track and report training effectiveness, certification completion, tool adoption, and readiness

Training Program Manager

Salesforce Administrator

• Partner with cross-functional stakeholders and Salesforce architect to document business requirements and translate them into scalable technical solutions within Salesforce and other third-party business systems, including Kinective’s PSA tool and marketing automation tool
• Customize Salesforce and other applications by configuring workflows, process automation, user interfaces and data models
• Ensure data quality, perform deduplication, and oversee data migrations
• Maintain comprehensive system documentation, including business process workflows, data flow diagrams, solution architecture and release notes
• Manage user accounts, roles, permissions and licenses
• Develop and maintain reports and dashboards to support decision-making
• Provide ongoing support and troubleshooting for business systems
• Adhere to university policies, industry best practices, and compliance standards for Salesforce and other systems administration

Senior Salesforce Administrator

Product Manager

• Define and drive product releases for your Kinective product line, supporting banking and fintech stakeholders
• Translate complex business and regulatory requirements into clear product features and user stories with actionable acceptance criteria
• Collaborate with data engineers, analysts, and architects to design scalable, secure, and high-performing product capabilities and integrations
• Own and prioritize the product backlog so development teams can focus on the highest-value work
• Support Agile delivery practices and help keep teams aligned on scope, timelines, and outcomes
• Act as the bridge between business and technical teams, ensuring ideas turn into practical solutions
• Coordinate product releases, including defining scope, supporting user acceptance testing, and ensuring teams are ready for launch
• Embrace an iterative approach—shipping improvements regularly, learning from feedback, and continuously enhancing the product experience

Product Owner

Customer Support

• Serve as a primary point of contact for inbound support requests via phone, email, and web
• Create, manage, and maintain support cases in Salesforce
• Schedule and facilitate troubleshooting sessions with clients and partners to identify root causes
• Diagnose and resolve issues across enterprise FinTech software and hardware solutions
• Collaborate with internal teams and external partners to escalate cases with thorough documentation
• Create, maintain, and improve knowledge base articles for both internal and customer-facing use
• Follow established support team procedures and company-wide operating standards

Software Support Specialist

• Build and operate the infrastructure that makes our Direct Sales organization sharper, faster, and more consistently effective
• Design and own the end-to-end AE enablement program
• Architect a BDR-to-AE advancement program with defined competency milestones
• Lead planning and execution of the annual Sales Kickoff and year-round sales events calendar
• Create and maintain sales-facing content and own the Sales Resource Hub end-to-end
• Partner with Product Marketing on launches, competitive intelligence, and deal hygiene
• Run a quarterly rep advisory council and recurring feedback surveys to keep the enablement roadmap grounded in what the field actually needs

Sales Enablement Program Manager

• Act as primary source of ground-truth FI insight
• Validate major solution initiatives against real FI feedback before launch
• Build and maintain direct relationships with FI executives, operations leaders, and technology teams
• Contribute to Kinective’s cross-product platform strategy
• Help validate Kinective’s AI-powered solution bundles against real FI workflows

Principal Product Manager

IT Support

• Serve as the on-site IT concierge at Gilbert HQ — providing walk-up support, triaging issues, and delivering a professional, welcoming experience that makes every employee feel taken care of
• Provide dedicated support for executives and senior leadership, handling high-visibility requests with urgency, discretion, and a white-glove approach that anticipates needs before they become problems
• Set clear expectations with users on resolution timelines, communicate proactively on ticket status, and follow up to ensure satisfaction — treating every interaction as an opportunity to build trust
• Conduct new employee IT orientations, walking new hires through tools, policies, and self-service resources to set them up for success from day one
• Set up, configure, and maintain laptops, desktops, peripherals, and mobile devices across Windows, macOS, and Linux environments for new hires and existing staff
• Manage mobile device enrollment and app configuration via Microsoft Intune, and support hardware lifecycle tracking and refresh coordination
• Enforce device compliance policies, application allowlists, and endpoint encryption via Microsoft Intune, and triage and escalate security incidents — including phishing reports and EDR alerts — per defined runbooks
• Support the infrastructure and systems engineering team with local hardware needs, including occasional visits to the Phoenix-area colocation facility to support physical infrastructure

Implementation Analyst

Senior Manager, Client Success

Talent Acquisition Specialist

Sales Engineer

Training Program Manager

Senior Salesforce Administrator

Product Owner

Software Support Specialist

Sales Enablement Program Manager

Senior Salesforce Administrator

Principal Product Manager

IT Support Specialist