Kinective

Analyst

• Remotely install and maintain Kinective’s Migrate solution including OmniPort and OmniView applications
• Provide remote one-on-one and group training to OmniView users
• Execute remote data migrations and conversions, transforming customer data into required output formats
• Analyze source data, identify mapping or formatting issues, resolve exceptions, and perform quality checks and reconciliation
• Communicate implementation progress, risks, milestones, and next steps to customers and internal stakeholders
• Troubleshoot application, database, configuration, and migrated-data issues across our services and related systems

Implementation Analyst

Client Partner

• Lead, coach, and develop a multi-tier Client Success team of CSMs and a Client Success Team Lead, setting direction and standards for the full team
• Own the operational execution of the Client Success motion across every client size and segment, ensuring the right level of engagement and touch model is applied consistently across clients
• Run the operating cadence for the team, including pipeline of renewals and at-risk accounts, health reviews, escalations, and weekly execution rhythms
• Ensure every client moves through onboarding, adoption, and ongoing engagement toward measurable outcomes and a clear return on their investment in Kinective
• Own product adoption and client health across the book, making sure CSMs are proactively driving usage, value demonstration, and outcomes rather than reacting to issues
• Lead the renewal motion for the team, owning forecasting, risk visibility, and the execution discipline that protects net revenue retention, in close partnership with Sales
• Track, analyze, and report on team performance metrics, client health trends, and OKR progress, translating data into decisions, not just dashboards
• Partner with the Senior Director, Client Experience on strategy, segmentation, value demonstration, adoption, and enablement, and own the execution that brings those priorities to life

Senior Manager, Client Success

Recruitment

• Partner closely with hiring managers and business leaders to understand hiring needs, role requirements, timelines, and priorities.
• Manage full-cycle recruiting for assigned requisitions, including intake, posting, sourcing, screening, interview coordination, offer support, and closing.
• Create clear, well-aligned recruiting strategies for each search based on business needs, market conditions, and candidate availability.
• Proactively source and engage talent through LinkedIn Recruiter, referrals, networking, talent communities, and other targeted channels.
• Keep requisitions moving by driving next steps, following up for feedback, and escalating blockers when needed.
• Ensure hiring teams are aligned on expectations, interview process, candidate profile, and decision-making timelines.
• Deliver a consistent, positive candidate experience through timely communication, organization, and professionalism.
• Maintain accurate and current information in all recruiting systems, with strong attention to detail in workflows, statuses, and documentation.
• Use recruiting data and pipeline insights to identify trends, improve execution, and communicate progress clearly to stakeholders.
• Support employer brand and recruiting process improvement efforts that strengthen Kinective’s ability to attract top talent.

Talent Acquisition Specialist

Sales Engineer

• Partner with the sales team to deliver compelling, customer-specific demonstrations of Kinective’s Data Warehouse and BI tools
• Lead discovery conversations to understand customer data environments, use cases, and decision-making needs
• Respond to technical questions throughout the sales cycle, bridging the gap between what customers need to know and what the product can do
• Guide partners through the onboarding and integration process for Kinective’s data solutions, providing hands-on support
• Act as a trusted technical advisor to customers and partners post-sale, monitoring solution performance and providing proactive recommendations
• Stay current on trends in fintech, data, and business intelligence to bring relevant insights into customer conversations and internal strategy discussions

Program Manager

• Design and launch a structured new hire orientation program for the Client Experience organization
• Build and administer a product certification program spanning 4–6 product lines
• Facilitate weekly practice calls where team members work through real scenarios
• Deliver hands-on systems and tooling training so team members are proficient before they go live with customers
• Partner with leadership to drive AI tool adoption across the Client Experience organization
• Track and report training effectiveness, certification completion, tool adoption, and readiness

Training Program Manager

Salesforce Administrator

• Partner with cross-functional stakeholders and Salesforce architect to document business requirements and translate them into scalable technical solutions within Salesforce and other third-party business systems, including Kinective’s PSA tool and marketing automation tool
• Customize Salesforce and other applications by configuring workflows, process automation, user interfaces and data models
• Ensure data quality, perform deduplication, and oversee data migrations
• Maintain comprehensive system documentation, including business process workflows, data flow diagrams, solution architecture and release notes
• Manage user accounts, roles, permissions and licenses
• Develop and maintain reports and dashboards to support decision-making
• Provide ongoing support and troubleshooting for business systems
• Adhere to university policies, industry best practices, and compliance standards for Salesforce and other systems administration

Senior Salesforce Administrator

Product Manager

• Define and drive product releases for your Kinective product line, supporting banking and fintech stakeholders
• Translate complex business and regulatory requirements into clear product features and user stories with actionable acceptance criteria
• Collaborate with data engineers, analysts, and architects to design scalable, secure, and high-performing product capabilities and integrations
• Own and prioritize the product backlog so development teams can focus on the highest-value work
• Support Agile delivery practices and help keep teams aligned on scope, timelines, and outcomes
• Act as the bridge between business and technical teams, ensuring ideas turn into practical solutions
• Coordinate product releases, including defining scope, supporting user acceptance testing, and ensuring teams are ready for launch
• Embrace an iterative approach—shipping improvements regularly, learning from feedback, and continuously enhancing the product experience