Software Support Specialist

Kinective

Software Support Specialist providing technical support and case management for banking clients. Responsible for troubleshooting and customer support across FinTech products.

Posted 6/16/2026full-timeGilbert • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as a primary point of contact for inbound support requests via phone, email, and web
Create, manage, and maintain support cases in Salesforce
Schedule and facilitate troubleshooting sessions with clients and partners to identify root causes
Diagnose and resolve issues across enterprise FinTech software and hardware solutions
Collaborate with internal teams and external partners to escalate cases with thorough documentation
Create, maintain, and improve knowledge base articles for both internal and customer-facing use
Follow established support team procedures and company-wide operating standards

Requirements

What you’ll need

2+ years of experience in technical support, IT help desk, or a related role
Bilingual in English and Spanish
Demonstrated ability to troubleshoot and resolve hardware, firmware, and software issues across complex environments
Comfort navigating client-server environments, reviewing system logs, and working within SQL databases and Microsoft-based infrastructure
Experience with Salesforce or a comparable support/CRM platform for case management
Strong written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
Highly organized with strong time management skills - able to manage a multi-case workload and shifting priorities without losing attention to detail
Proficiency in - or genuine curiosity about - VBScript or similar scripting languages is a plus
A customer-first mindset and the composure to deliver excellent service under pressure

Benefits

Comp & perks

Comprehensive health coverage (medical, dental, vision, prescriptions, life & disability)
Flexible PTO, 11 company holidays, and generous parental and caregiver leave
An immediately vested 401(k) with company contributions
Wellness resources and professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootinghardware issuesfirmware issuessoftware issuesSQL databasesVBScriptSalesforcecase management

Soft Skills

communication skillsorganizational skillstime managementcustomer serviceattention to detailability to explain technical conceptsbilingualcomposure under pressure