Senior Manager, Client Success

Kinective

Senior Manager leading Client Success at Kinective, empowering financial institutions through technology and partnerships. Driving team performance and client engagement towards measurable outcomes.

Posted 7/21/2026full-timeGolden • Colorado • 🇺🇸 United StatesSenior💰 $105,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success management, focusing on product adoption, client health, and net revenue retention. Proven ability to lead and develop teams while executing operational strategies that drive measurable outcomes.

Highest-signal resume keywords

Client Success ManagementPeople ManagementProduct AdoptionData-Driven Decision MakingOperational Discipline

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client SuccessAccount ManagementRenewal MotionForecastingPerformance Metrics Analysis

Soft Skills

Exceptional CommunicationStakeholder ManagementCollaborative Partner

Tools & Technologies

CRM PlatformsSalesforceGainsightVitally

Industry Keywords

B2B SaaSTechnology EnvironmentMulti-Tier Client Success Model

About the role

Key responsibilities & impact

Lead, coach, and develop a multi-tier Client Success team of CSMs and a Client Success Team Lead, setting direction and standards for the full team
Own the operational execution of the Client Success motion across every client size and segment, ensuring the right level of engagement and touch model is applied consistently across clients
Run the operating cadence for the team, including pipeline of renewals and at-risk accounts, health reviews, escalations, and weekly execution rhythms
Ensure every client moves through onboarding, adoption, and ongoing engagement toward measurable outcomes and a clear return on their investment in Kinective
Own product adoption and client health across the book, making sure CSMs are proactively driving usage, value demonstration, and outcomes rather than reacting to issues
Lead the renewal motion for the team, owning forecasting, risk visibility, and the execution discipline that protects net revenue retention, in close partnership with Sales
Track, analyze, and report on team performance metrics, client health trends, and OKR progress, translating data into decisions, not just dashboards
Partner with the Senior Director, Client Experience on strategy, segmentation, value demonstration, adoption, and enablement, and own the execution that brings those priorities to life

Requirements

What you’ll need

6+ years of experience in Client Success, Account Management, or related post-sale roles in a B2B SaaS or technology environment
3+ years of people management experience, with a demonstrated ability to hire, develop, and retain Client Success talent; experience leading through other leaders (managing a team lead or managing managers) is a strong plus
Proven track record of driving product adoption, client health, and net revenue retention across a portfolio, including ownership of a renewal motion and forecasting
Experience leading or operating a segmented or multi-tier Client Success model across different client sizes
Strong operational discipline, comfortable building and scaling playbooks, operating cadences, and team standards that hold up as the function grows
Data-driven approach with hands-on proficiency in CRM and CS platforms; Vitally, Salesforce, or Gainsight experience a plus
Exceptional communication and stakeholder management skills, including the ability to engage and influence executive-level clients and internal partners
Collaborative partner who can translate strategy set with leadership into consistent day-to-day execution on the ground

Benefits

Comp & perks

Comprehensive health coverage (medical, dental, vision, prescriptions, life & disability)
Flexible PTO, 11 company holidays, and generous parental and caregiver leave
An immediately vested 401(k) with company contributions
Wellness resources and professional development opportunities