Keywords Studios

Graphics Designer

• The Video Editor is in charge of editing offline and online, short-form videos and live video content for various social platforms
• Can operate in a fast-turnaround environment across editing tasks such as ingestion, categorisation, clipping and social edits
• Comfortable working with Creatives and other creative resources to craft compelling narratives and storytelling
• Creates sound beds and can do basic sound mixes for edit projects when required
• Maintains a high bar of quality across all job duties
• Takes initiative on projects to deliver new and innovative solutions, staying up to date on software advancements and the latest motion graphics techniques
• Actively adds to this growing skillset to support the entire video team with our current offerings and future ones
• Learns new post-production related skills to support team needs and an expanding list of services
• Works with supervisor to look for continued post-production offerings and expand our editing skillsets

Video Editor, Motion Graphics Design

Consultant

• - Design and maintain complex integrations that sync Project and Resource data from Workday PSA to NetSuite for financial consolidation.
• - Build automated workflows that ensure time-tracking and billable expenses in Workday PSA flow into NetSuite’s AR and Revenue Recognition modules without manual intervention.
• - Utilise Workday Studio to handle sophisticated error-handling and data transformation (XSLT) between disparate schemas.
• - Ensure integrations handle multi-currency, multi-entity (subsidiary) logic, and global tax requirements across both platforms.
• - Develop, test, and deploy custom integrations using NetSuite's integration tools (SuiteScript, SuiteTalk, RESTlets, etc.)
• - Configure and implement NetSuite connectors for common platforms (e.g., Salesforce, eCommerce platforms, payment gateways)
• - Create detailed technical documentation for all integration solutions
• - Troubleshoot and resolve integration-related issues
• - Collaborate with cross-functional teams including developers, project managers, and client stakeholders
• - Provide technical guidance and knowledge transfer to clients for maintaining integrations

ERP Integration Consultant

Accounts Payable

• - Entering national and foreign supplier invoices
• - Journal entry
• - Bank reconciliations
• - Aging management

Accounts Payable Intern

Social Media Manager

• Engage directly with players by responding to comments on different social media platforms.
• Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community.
• Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave.
• Manage client interactions when the CM Lead is on holiday or sick leave.
• Foster and maintain a positive work environment – build engagement, resolve conflicts
• Create reports to analyze content performance and make recommendations based on findings.
• Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule.
• Lead the team when it comes to Paid Social Media.
• Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects.
• Assist with training and coaching of new and existing Community and Social Media Managers.
• Develop calendars that include creative ideation and produce relevant and engaging content.
• Schedule content to be posted across social channels and write copy for content aligning to brand voice.
• Support campaign planning, audience and trend research and brand building.
• Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed.

Social Media Manager – Gaming, Part-time

Community Manager

• Lead the culturalization of our current global community strategy for the Chinese market, including target audience personas, community proposition, phased community objectives, channel strategy and content recommendations.
• Define a China-first value proposition for the community.
• Identify key audience segments based on motivations and social and community behaviors, not just demographics.
• Develop a platform-native strategy across Bilibili, Weibo, Douyin, etc. including what content will resonate (not just what we should post, but why).
• Identify the roles of creators, fandom and social validation in China (educate the rest of the team about it).
• Ensure all content and messaging are not just localized but culturally relevant and trend-aware.

Freelance Senior Community Strategist, Chinese – Gaming

Solutions Engineer

• Architect end-to-end VIP engagement models, defining the "Player Journey"
• Design and configure proactive outreach campaigns within Helpshift
• Develop frameworks for reporting on VIP program health
• Act as Subject Matter Expert for all VIP service inquiries
• Work with Operations teams to define the specific profile and training requirements for VIP Account Managers
• Own the narrative for all VIP-related bids, articulating an approach to player psychology and retention.

Lead Solutions Architect, VIP Services

Technical Account Manager

• Build and Execute Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities including working closely with product and customer success teams to expand product adoption.
• Act as the single point of contact for customer health including owning overall account strategy, legal & billing discussions, and increasing overall customer usage of Helpshift platform and services
• Report on weekly, monthly, quarterly pipeline opportunity reporting and progress towards quarterly revenue goals
• Receive & Respond to customer RFI / RFP’s
• Use existing networks working within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services.

Enterprise Technical Account Manager

Customer Support

• Serve as the essential link between clients and the gaming community.
• Investigate and deliver prompt, quality responses to players' questions.
• Provide valuable feedback to developers.
• Maintain accurate and detailed reports to keep processes streamlined.
• Play a part in maintaining high-quality standards through the QC process.

English, Korean Customer Support Agent - Gaming

• - You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
• - You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You'll be responding to their inquiries through email and chat, but don't worry, you won't be taking any phone calls!
• - Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground.

Korean Customer Support Agent – Gaming

• Manage, set goals, and lead teams of specialists of varied sizes, both locally and remote.
• Proactively address project issues with teams and Project Manager to prevent disruptions.
• Uphold studio policy, process, and security standards as well as ensuring that project-related knowledge bases are up-to-date.
• Serve as an escalation point for client's customer issues.
• Train, coach shift leads, and conduct weekly one-on-one coaching sessions.
• Provide appropriate positive recognition and disciplinary warnings.
• Manage vacation requests, monitor attendance, and address lateness or absences.
• Monitor and manage ticket databases to ensure project KPIs and SLAs are met.
• Regularly review daily reports to identify and resolve anomalies.
• Create CRM/tool views for enhanced visibility and reporting.
• Good understanding of Player Support tools and processes, key support metrics, and how to apply them.
• Ability to read/interpret reports.
• Maintain awareness of project status and provide regular reports to Operations Manager.
• Conduct regular quality control checks, identifying coaching opportunities within project processes.
• Create CRM/tool views for enhanced visibility and reporting.
• Develop training materials and assist in identifying areas for training material enhancement.

Customer Support Team Lead – Bilingual, Japanese

• Liderar la culturalización de nuestra actual estrategia comunitaria global para el mercado chino
• Definir una propuesta de valor centrada en China para la comunidad
• Identificar segmentos clave de la audiencia
• Desarrollar una estrategia nativa para plataformas como Bilibili, Weibo, Douyin, etc.
• Identificar los roles de los creadores y validación social en China
• Asegurarse de que todo el contenido y mensaje sea no sólo localizado, sino culturalmente relevante

Senior Community Strategist – Gaming, Chinese

• Lead the culturalization of our current global community strategy for the Chinese market, including target audience personas, community proposition, phased community objectives, channel strategy and content recommendations.
• Define a China-first value proposition for the community.
• Identify key audience segments based on motivations and social and community behaviors, not just demographics
• Develop a platform-native strategy across Bilibili, Weibo, Douyin, etc. including what content will resonate (not just what we should post, but why).
• Identify the roles of creators, fandom and social validation in China (educate the rest of the team about it).
• Ensure all content and messaging are not just localized but culturally relevant and trend-aware.
• Must have addition: knowledge of the gaming market in China, doesn't have to be a hardcore player, but understanding of popular RPG games and the general ecosystem is vital.

Senior Community Strategist, Chinese – Gaming

Full-stack Engineer

• Design, develop, and implement solutions using Apex, Lightning Web Components (LWC), and Salesforce configurations.
• Enhance and maintain existing Salesforce applications based on business requirements.
• Work with api-driven integrations and knowledge of various Salesforce APIs.
• Work with Salesforce managed/unmanaged packages, including customization and extensions where applicable.
• Assist customers with installation, setup, and configuration of Salesforce packages.
• Collaborate with cross-functional teams to understand requirements and deliver within timelines.
• Troubleshoot issues and provide quick resolutions specially with managed packages.
• Ensure adherence to best practices, code quality, and Salesforce governor limits.
• Support deployment activities and ensure smooth releases.

Software Engineer II – Salesforce

Producer

• Act as liaison between game developers and local teams, actively discovering customer needs clarify art production needs, ensure that milestones are agreed, detailed and delivered as expected
• Help clients structure and refine outsource requirements: break down asset lists, define scope, budget, and timeline.
• Partnership closely with local Team Leads and project management team, helping create project plans, schedules, milestones, estimation, and resource allocation to ensure on-time, on-quality, on-budget delivery.
• Establish art standards, approval workflows, delivery checkpoint to improve efficiency.
• Identify production bottlenecks and implement solutions to maintain workflow efficiency.
• Maintain tracking tools and documentation to ensure all teams have up-to-date information.
• Proactively identify additional opportunities to deepen partnership and promote new business signed.
• Write business plans, feasibility reports, and project proposals to showcase the company's advantages and win cooperation with clients.
• Represent the entry point for internal and external links within the group. Enhance the professionalism of the region/studio.

Art Producer

Business Development Rep

• Identify new prospective clients for Keywords’ M&E division.
• Develop and execute sales development strategies for these prospective clients.
• Qualify leads and manage opportunities throughout their lifecycle with the M&E team.
• Provide customer support, managing client expectations in collaboration with the M&E team.
• Attend qualified trade conferences and provide on stand support where the company is exhibiting.
• Follow the company’s chosen sales methodology and produce all related reports.