Keywords Studios

General Counsel

• Commercial Negotiation: Act as the primary legal point of contact for the Helpshift and PE Sales teams, leading the drafting and negotiation of complex SaaS agreements and Master Service Agreements (MSAs) with global enterprise customers, including blended offerings that combine the Helpshift platform with professional services.
• Enterprise Sales Enablement: Develop and maintain "playbooks" and approved fallback positions, standard response libraries for negotiations, and other deal support materials.
• Product Counseling: Partner with the engineering and product teams throughout the Product Development Lifecycle (PDLC) to identify and mitigate legal risks in new and evolving product features.
• AI & Regulatory Governance: In collaboration with the Global Head of Privacy & AI Governance, ensure that the Group’s responsible AI framework is implemented by Helpshift, ensuring the platform complies with emerging global regulations, including those related to AI, data protection and platform regulations.
• IP & Data Strategy: Advise on data scraping, model training, and intellectual property matters related to generative AI and proprietary customer support data, including licensing, ownership and use-rights considerations.
• Process Improvement: Identify and implement efficiencies in the contracting process for the PE team, including updating templates and contracting workflows for new service offerings.
• Cross-Functional Collaboration: Work closely with the Group’s Privacy, AI Governance and Information Security teams, and other key stakeholders, to ensure a unified approach to client contracting and product management.

Commercial Counsel

Manager

• **Key Responsibilities**
• **Strategic Resource Planning**
• - Develop and maintain short- and long-term resource plans aligned with project, client, and business needs.
• - Forecast staffing requirements and identify potential resource gaps in collaboration with internal Recording Studios and Global Audio teams.
• - Support strategic workforce planning and capacity management initiatives.
• - Manage the resource allocation process to ensure balanced workloads and optimal utilization.
• **Recruitment and Talent Acquisition Oversight**
• - Lead the full recruitment lifecycle for new external Recording Studios.
• - Implement sourcing strategies and monitor key recruitment metrics (e.g., time-to-fill, cost of resources, quality of hire) in collaboration with the QM team.
• - Manage and maintain relationships with external Recording Studios.
• - Ensure compliance with internal policies and contractual requirements during selection and onboarding.
• **Onboarding and Resource Integration**
• - Manage onboarding activities for new Recording Studios to ensure a smooth and efficient integration.
• - Review onboarding documentation for completeness and compliance (e.g., contracts, NDAs).
• - Collaborate with Resource Leads and Operations to improve onboarding efficiency and partner engagement.
• **Resource and Database Management**
• - Oversee the maintenance of resource management systems, databases, and tracking tools.
• - Ensure data accuracy, security, and timely updates related to staffing, skills, and contract validity.
• - Analyze Recording Studio utilization, cost, availability, and experience to support data-driven decision-making.
• - Drive automation and digitalization of tracking and reporting processes.
• **Vendor and Stakeholder Management**
• - Serve as the primary point of contact for audio vendor coordination and service-level management.
• - Maintain strong communication channels with internal Recording Studio stakeholders, business leaders, Global Audio, and HR teams.
• - Facilitate and actively participate in cross-functional meetings to review staffing plans, timelines, and resource needs.
• - Ensure vendor engagements remain contractually compliant and performance expectations are met.
• **Reporting and Performance Analysis**
• - Develop and maintain KPIs related to recruitment, onboarding, and resource utilization.
• - Prepare and present regular performance and capacity reports to leadership.
• - Identify bottlenecks, forecast risks, and propose mitigation strategies.
• - Provide actionable insights to improve efficiency and reduce recruitment turnaround times.

Audio Resource Manager

Customer Support

• Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.
• Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies.
• Actively engage with community members to encourage constructive dialogue and positive participation.
• Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations.
• Enforce moderation actions consistently, fairly, and without bias, escalating issues as required.
• Respond to community inquiries, concerns, and reports in a professional and empathetic manner.
• Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders.
• Support incident response and sensitive situations with sound judgment and discretion.

Social Support Specialist – Community Management, Moderation

Solutions Engineer

• Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi
• Developing CI/CD pipelines for Cloud Deployments
• Developing custom automation (Lambda Functions/ Azure functions)
• Efficient with programming languages (Python, JavaScript, bash, powershell, C#)
• Managing code repositories and performing peer code reviews
• Ability to maintain the code hygiene and writing test cases for the solutions.
• Mentoring and training implementation engineers
• Assist with proof of concepts for strategic and enterprise customers
• Work side-by-side with customers to design, build, and deploy complex integrations
• Establish partnerships and strategic relationships with contacts at our biggest brands
• Time management is critical and should be able to manage multiple tasks/projects simultaneously.
• Analyze and audit existing Helpshift implementations for the purpose of making improvements
• Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
• Work collaboratively with Account Manager, Customer Success Managers, Operations teams, and Sales to ensure customers’ overall success with the product
• Occasional travel to client site or other offices (up to 25%)

Solutions Architect

Frontend Engineer

• Design and develop product features that are delivered to 820M monthly active users
• Take ownership of the product features and be responsible for its quality.
• Write clean code with proper test coverage.
• Review others’ code and ensure that it is up to organization standards.
• Build reusable modules and libraries for future use.
• Optimize application for maximum speed and scalability.
• Ensure the technical feasibility of UI/UX designs.
• Identify and correct bottlenecks and fix bugs.

Software Engineer I - Frontend

Marketing

• Support the development and delivery of integrated marketing campaigns for the Brand team and also across business divisions.
• Translate campaign objectives into actionable plans, timelines, and briefs.
• Coordinate with internal and external teams (SEO, PR, creative, business divisions, sales) to ensure timely execution.
• Oversee the rollout of campaign assets across channels specifically for email and website (case studies, landing pages, news articles), also supporting the wider marketing team with social media, brand and event and paid channels.
• Work closely with the wider marketing team, divisional leads and teams, and subject matter experts across a complex global organisation.
• Lead calls, gather inputs, approvals, and content as needed.
• Keep stakeholders informed via structured updates and reporting.
• Manage HubSpot contact lists, forms, workflows and email sends.
• Support CRM hygiene and reporting.
• Support campaign measurement using HubSpot dashboards and analytics.
• Manage updates in our proprietary CMS (copy updates, image swaps, landing pages, case studies).
• Collaborate with the Website agency on larger UX improvements or content builds.
• Ensure localisation workflows move smoothly by coordinating with internal teams and vendors.
• Monitor campaign and email performance and identify areas for optimisation.
• Support quarterly reporting cycles by extracting clear, useful insights from HubSpot and web analytics.

Marketing Campaign Specialist

Analyst

• Sending and managing operational templates;
• Producing, updating, and archiving project documentation;
• Supporting the application, monitoring, and reconciliation of incoming payments;
• Coordinating with the payments team to ensure accurate and finalized accounting entries;
• Providing general support for administrative activities related to the project.

Intercompany Analyst – Internship

3D Artist

• Keywords Studios Asia is currently looking to expand its team. We're seeking Character Artists with AAA game development experience. These opportunities are located in either Malaysia, or Indonesia (Remote). This is a permanent, full time position.
• Keywords Studios is a global leader providing art services to AAA Publishers. Our work can be seen across many of the top selling titles on console and PC. We've secured an exciting AAA IP project and anticipating further project announcements early in 2026. You'll get to work alongside seasoned developers bringing expertise from world class AAA studios
• At Keywords Studios we are looking for an accomplished, enthusiastic and self-motivated Character Artist to join our team working on an exciting, new and unannounced project.
• **What you will do:**
• Creation of realtime 3D Character, Vehicle and Environment assets.
• Work closely with the Lead Artist to ensure the visual target is met or exceeded.
• Work within the engine to preview, iterate, optimize and polish assets to a quality bar and visual direction agreed with stakeholders, while respecting the technical requirements.
• Actively participate in technical and aesthetic problem-solving discussions.
• Review assets produced by outsource teams and provide technical and aesthetic feedback.
• Provide guidance and assistance whenever required to outsourcing vendors.
• Maintain a consistent quality of work while staying on schedule.
• Help the production team with tasks breakdown, prioritization and assignment among the art team.
• Maintain visibility of progress and where areas of production need assistance.

Character Artist

People Operations

• Lead and manage the European People Services Team, ensuring effective handling of employee and manager queries through the case management system in line with agreed SLAs and quality standards.
• Define service levels and performance metrics for People Services processes; regularly review performance, identify gaps and implement corrective actions where SLAs are not met.
• Coach and develop the People Services Team to deliver accurate, consistent and “right-first-time” responses, aligned with local country or studio requirements where applicable.
• Establish, review and maintain clear Ways of Working for the European People Services Team, including coverage models, escalation paths, triage processes, capacity planning and training needs.
• Apply structured problem-solving approaches to resolve complex or recurring issues, plan communications, training, support for recurring requests or increase in help requests on specific topics.
• Work closely with CoEs, People Partners and other People Services Managers to align processes, share best practices and resolve cross-regional challenges.
• Partner with People Centres of Excellence and Senior People Business Partners to resolve complex queries or cases that fall outside standard policy.
• Provide structured feedback to COEs and Senior People Business Partners on recurring policy questions, trends or areas requiring clarification.
• Align with Senior People Business Partners on transition activities from country, cluster or studio-based support models into the People Services Teams.
• Collaborate closely with HRIS on system troubleshooting, access management and escalations.
• Provide regular insights and reporting on case volumes, trends and service performance to Regional People Directors and Senior People Business Partners.
• Ensure data accuracy and integrity through regular reviews of reports and system data.
• Identify opportunities to improve service delivery, processes and employee experience across People Services and harmonize them globally, when possible.
• Support and drive continuous improvement initiatives in collaboration with HRIS, COEs and People Business Partners.
• Actively promote the adoption of employee and manager self-service tools and portals.
• Partner with HRIS to support the rollout and integration of new Workday modules and system enhancements
• Initiate and support M&A-related requests for new studio set-ups, ensuring correct organisational structures and access are established.

People Services Manager

Implementation Specialist

• Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi
• Developing CI/CD pipelines for Cloud Deployments
• Developing custom automation (Lambda Functions/ Azure functions)
• Efficient with programming languages (Python, JavaScript, bash, powershell, C#)
• Managing code repositories and performing peer code reviews
• Ability to maintain the code hygiene and writing test cases for the solutions.
• Mentoring and training junior engineers in your pod
• Familiar with agile development methodologies
• Manage your tasks effectively ahead of each sprint within Jira
• Assist with proof of concepts for strategic and enterprise customers
• Work side-by-side with customers to design, diagram and document complex integrations then build and deploy said designs.
• Establish partnerships and strategic relationships with contacts at our biggest brands
• Time management is critical and should be able to manage multiple tasks/projects simultaneously.
• Analyze and audit existing Helpshift implementations for the purpose of making improvements
• Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
• Work collaboratively with Account Managers, Customer Success Managers, and Sales team to ensure customers’ overall success with the product
• Continually optimize the overall development process with improvements to documentation, trainings, and other customer-facing content

Implementation Engineer

Business Development Rep

• - Proactively identify and prospect potential new clients within the Japanese games and entertainment industry that require outsourced art services (Concept Art, 3D Modeling, Animation, UI/UX).
• - Generate a steady pipeline of qualified leads through building relationships and strategic outreach (cold calling, email campaigns, networking, industry events, social media) and market research.
• - Conduct initial meetings and presentations with potential clients to introduce Keywords Art Studios' capabilities and portfolio, acting as the primary representative.
• - Skillfully investigate and question potential clients to uncover their specific and latent art production needs, development roadmaps, and budgetary constraints.
• - Collaborate closely with global Art Production teams (PMs, Art Directors, Leads) in India, China, US, and other locations to craft compelling proposals, Statements of Work (SOWs), and cost estimates for new projects.
• - Lead negotiations to secure new contracts, focusing on achieving optimal terms that satisfy both the client's requirements and Keywords Studios' commercial objectives.
• - Work with Japanese leadership and executives at Keywords Art Studios to create and execute proactive strategies for new client acquisition, actively supporting the overall growth targets.
• - Build the Keywords brand by actively participating in marketing and brand building channels/exercises, particularly those focused on new client outreach (e.g., attending TGS, networking events).
• - Seamlessly transition newly secured clients and initial projects to the dedicated Account Management/Production teams, ensuring a smooth and positive onboarding experience.
• - Maintain accurate and up-to-date records of all prospecting activities, new opportunities, sales stages, and forecasts using the company's CRM system (e.g., Salesforce).
• - Stay current with industry trends, competitor activities, and new game/IP announcements in Japan to identify strategic acquisition targets.
• - Some local and international travel may be required if necessary to visit clients or accompany client visits to studios in India, China and US.

Business Development Manager – New Client Acquisition

Data Analyst

• Own the end-to-end process of financial report preparation, including data extraction, transformation, validation, and consolidation.
• Produce recurring and ad-hoc management and stakeholder reports in required formats (e.g. MBR, EQT, SL reporting).
• Ensure consistency of figures across reports, systems, and data sources.
• Act as the primary owner of financial reporting datasets used for downstream analysis.
• Design, build, and maintain Power BI dashboards, datasets, and reporting models.
• Translate reporting requirements into robust, scalable Power BI and Excel solutions.
• Continuously improve automation, structure, and performance of reporting outputs.
• Maintain documentation of reporting logic and data flows.
• Consolidate financial data across Service Lines, regions, and legal entities.
• Prepare structured datasets to support: Monthly Business Reviews (MBR), internal and external stakeholder reporting.
• Ensure correct mappings, allocations, and reconciliations across reporting layers.
• Support enhancements across MSL, PE, and other reporting frameworks.
• Perform detailed data validation, reconciliations, and variance checks prior to report delivery.
• Identify and resolve data quality issues in cooperation with data source owners.
• Establish and maintain reporting controls to ensure accuracy and repeatability.
• Identify opportunities to streamline reporting processes and reduce manual effort.
• Support finance transformation initiatives related to reporting, tooling, and data flows.
• Contribute to building a scalable and reliable reporting foundation to support growing Service Line demands.

Finance Data Analyst

Account Manager

• - Effectively manages the relationship between existing Japanese clients and Keywords Art Studios.
• - Serve as the link of communication between the clients and internal teams to effectively translate complex client creative feedback or artistic direction into clear, actionable briefs and instructions for the global Art Production teams.
• - Acts as the “face” of Keywords Art Studios to Japanese Clients and is client’s primary representative and contact point for Keywords Art Studios
• - As an account manager, you are expected to be a champion of the company as well as the client; selling the vision, goals and the skills of both parties to each other, and striving to ensure both parties succeed.
• - Proactively seek opportunities to up-sell and cross-sell Keywords Art Studios' full range of services (e.g., Concept Art, 3D Modeling, Animation, UI/UX) to current clients.
• - Build and maintain strong, long-lasting customer relationships with both current and new clients, across various levels of the client organization.
• - Actively listens to the Client in order to clearly understand their requirements, and uses skillful investigation and questioning in order to uncover the Client’s latent needs.
• - Works with LKeywords Art Studios PMs in India, China, US and other locations to ensure that the Production Team has a full understanding of the client’s requirements, so that they are well positioned to deliver a positive, happy and satisfying experience to the Client in order to not only secure regular business from them, but also in order to grow the account and procure new or additional business.
• - Help to bridge any cultural issues that may crop up between the Client and the Keywords Art Studio’s Production teams.
• - Works with the Production Team, Key Stakeholders and Internal and External Experts in order to solve Client’s / project problems.
• - Meets with Clients regularly – in person or virtually – in order to keep them updated about the project status, and any potential challenges that the Production Team might be facing.
• - Captures Client’s plans, feedback and concerns and conveys them to the team. Uses such occasions to also gather client feedback and concerns.
• - Secures feedback and testimonials from the Client at the conclusion of the project.
• - Builds the Keywords brand by actively participating in marketing and brand building channels/exercises
• - Work closely with Japanese leadership team and executives at Keyword’s Art Studios to create strategies to expand and increase work both from current clients and new clients; In short – actively support Keyword’s Japanese growth strategy for its Art Studios and overall growth targets.
• - Maintain accurate records of client interactions, opportunities, sales activities, and forecasts using the company's CRM system (e.g., Salesforce).

Art Account Manager – Japan

Marketing Campaign Specialist – Maternity Leave Cover

Engineering Manager

• You will be leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features.
• Evaluate software solutions and system performance, as well as supervising the software development team.
• Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform
• Manage the development, deployment, and integration of software solutions.
• Strive to improve performance, efficiency and sustainability of product.
• Advocate on behalf of team members
• Demonstrate patience and use effective explanations when mentoring junior software developers.
• Plan and execute strategies for completing projects on time.
• Determine the need for training and talent development.
• Hire team members and contractors.
• Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
• Collaborate with other team leaders and departments.