AI Quality Analyst

Keywords Studios

AI Quality Analyst at Keywords ensuring quality performance of Helpshift Care AI in player engagement. Collaborating with multiple teams to identify risks and enhance AI support quality.

Posted 7/16/2026full-timePasig • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality Assurance and AI Operations, with a strong focus on player experience and support quality principles. Proficient in identifying quality issues and implementing continuous improvement methodologies within customer support environments.

Highest-signal resume keywords

Quality Assurance ExperienceAI Operations KnowledgeRoot Cause AnalysisAnalytical MindsetStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality AssuranceProcess ImprovementData AnalysisAudit ProcessesQA ScorecardsKnowledge ManagementEscalation Behavior AssessmentPerformance ReviewContinuous Improvement MethodologiesPattern Identification

Soft Skills

Attention to DetailCollaborative WorkAnalytical Thinking

Tools & Technologies

HelpshiftZendeskAI AssistantChatbot Performance ReviewAutomation Technologies

Industry Keywords

Player SupportCustomer SupportGaming SupportDigital Customer ServiceAI-Powered Support Solutions

About the role

Key responsibilities & impact

**Role Overview**
As Keywords continues to expand Helpshift Care AI across Player Engagement, quality remains a critical factor in successful AI adoption.
As an AI Quality Analyst, you will help ensure Care AI performs accurately, safely, and in alignment with each client’s tone, standards, and player experience expectations. Working closely with AI Ops Managers, Platform Leads, Product, and Development teams, you will review AI performance, identify quality risks, and contribute to continuous improvement initiatives that help scale AI responsibly.
This role is ideal for someone who is detail-oriented, analytical, and passionate about quality, player experience, and the future of AI-powered support.

Requirements

What you’ll need

**You'd be a great fit for this role if you have:**
· Experience in Quality Assurance, Customer Support, Player Support, AI Operations, Knowledge Management, or similar operational environments.
· Strong attention to detail and the ability to assess interactions fairly and consistently.
· Understanding of support quality principles, player experience, client tone, and escalation behavior.
· Experience identifying quality issues, process gaps, and improvement opportunities.
· Familiarity with root cause analysis, audit processes, QA scorecards, or continuous improvement methodologies.
· Strong written and verbal communication skills.
· Analytical mindset with the ability to identify patterns and interpret quality data.
· Ability to work collaboratively with Operations, Product, Development, and client-facing teams.
· Interest in AI, automation, gaming support, and customer experience.
**Nice-to-haves**
· Experience reviewing chatbot, AI assistant, or automation performance.
· Familiarity with Helpshift, Zendesk, or other customer support platforms.
· Experience in gaming, player support, or digital customer service environments.
· Exposure to AI-powered support solutions or conversational AI technologies.
· Passion for gaming and emerging AI technologies.

Benefits

Comp & perks

Based on location-specific benefits.