Customer Success Manager – Video Games

Keywords Studios

Customer Success Manager driving product adoption and customer retention for mid-market gaming clients. Collaborating globally to achieve client business objectives and enhancing player engagement.

Posted 7/10/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Collaborate directly with the Account Manager (AM) to manage a portfolio of customers and partner on value creation, with the joint goal of driving successful customer renewal and account growth
Be the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for your customers
Advocate for customer needs cross-departmentally and manage issue escalation to the development team as needed
Work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals and demonstrating the value of Helpshift to their organization
Jointly with your AMs, create and present quarterly business review to your customers
Communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK configurations, Key features and internal Dashboard administration
Execute 1:many success programs to impact target customers facilitated by data and maturity of their product usage
Use a combination of data and anecdotes to help work through ambiguity and deliver results that benefit both customers and Keywords
Prepare post-meeting reports after quarterly business reviews with clear action items forming customer roadmap for the coming quarters
Support the AM's commercial objectives by serving as the customer’s advocate throughout the duration of the contract lifecycle, from successful completion of the onboarding process to the identification and development of upsell opportunities
Manage several projects and customers at one time, responding as needed to high priority client inquiries throughout the day, evening, and weekend when necessary

Requirements

What you’ll need

3+ years of experience supporting Game Industry customers
Experience managing 30–40 SMB and mid-market customers simultaneously
Strong team player with high EQ and a customer-obsessed mindset
Strong critical thinking, problem-solving, and project management skills
Commercial awareness and business creativity, with a process-driven and execution-oriented approach
Data-driven mindset with high attention to detail and ability to act as a trusted advisor for customers
Ability to work through ambiguity and adapt quickly in a fast-paced, growing, and deadline-driven environment
Excellent written and verbal communication skills
Self-motivated and able to operate effectively in a remote environment
Willingness to travel as required

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Keywords Studios Website LinkedIn All Job Openings 10,000+ employees Founded 1998 🎮 Gaming 📱 Media 🤖 Artificial Intelligence Gaming
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Artificial Intelligence Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world. Customer Success Manager – Video Games 🔥 2 hours ago 🇵🇱 Poland – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Collaborate directly with the Account Manager (AM) to manage a portfolio of customers and partner on value creation, with the joint goal of driving successful customer renewal and account growth
Be the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for your customers
Advocate for customer needs cross-departmentally and manage issue escalation to the development team as needed
Work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals and demonstrating the value of Helpshift to their organization
Jointly with your AMs, create and present quarterly business review to your customers
Communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK configurations, Key features and internal Dashboard administration
Execute 1:many success programs to impact target customers facilitated by data and maturity of their product usage
Use a combination of data and anecdotes to help work through ambiguity and deliver results that benefit both customers and Keywords
Prepare post-meeting reports after quarterly business reviews with clear action items forming customer roadmap for the coming quarters
Support the AM's commercial objectives by serving as the customer’s advocate throughout the duration of the contract lifecycle, from successful completion of the onboarding process to the identification and development of upsell opportunities
Manage several projects and customers at one time, responding as needed to high priority client inquiries throughout the day, evening, and weekend when necessary 🎯 Requirements
3+ years of experience supporting Game Industry customers
Experience managing 30–40 SMB and mid-market customers simultaneously
Strong team player with high EQ and a customer-obsessed mindset
Strong critical thinking, problem-solving, and project management skills
Commercial awareness and business creativity, with a process-driven and execution-oriented approach
Data-driven mindset with high attention to detail and ability to act as a trusted advisor for customers
Ability to work through ambiguity and adapt quickly in a fast-paced, growing, and deadline-driven environment
Excellent written and verbal communication skills
Self-motivated and able to operate effectively in a remote environment
Willingness to travel as required Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Specialist 🔥 3 hours ago Payoneer 1001 - 5000 💳 Fintech 🛍️ eCommerce 🤝 B2B Website LinkedIn All Job Openings Customer Success Specialist managing a large customer portfolio through engagement strategies. Payoneer facilitates global business connections across borders for underserved markets. 🇵🇱 Poland – Remote 💰 Post-IPO Equity on 2021-06 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🗣️🇺🇦 Ukrainian Required Customer Success Manager, Dutch Speaking 🔥 9 hours ago Unit4 1001 - 5000 🏢 Enterprise ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Success Manager at Unit4 enhancing customer experiences and driving product adoption in the Cloud ERP sector. Engaging with clients to ensure success and solutions that improve their outcomes. 🇵🇱 Poland – Remote 💵 zł190.3k - zł203.9k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇳🇱 Dutch Required CRM, CVM, Lifecycle, Retention Marketing Lead 🕒 3 days ago JobHire.AI 11 - 50 🤖 Artificial Intelligence 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings CVM Lead managing lifecycle and retention marketing strategies for US b2c subscription services. Responsible for driving conversion and reactivation initiatives in a fast-paced remote environment. 🇵🇱 Poland – Remote 💵 $4k - $7k / month ⏰ Full Time 🟠 Senior 🏆 Customer Success Mid-Market Customer Success Manager 🕒 June 23 Teramind 51 - 200 🔒 Cybersecurity ☁️ SaaS ⚡ Productivity Website LinkedIn All Job Openings Mid-Market Customer Success Manager providing strategic partnership for enterprise customers. Collaborate cross-functionally to drive adoption and ensure value realization across Teramind's solutions. 🇵🇱 Poland – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇰🇷 Korean Required CRM Analyst 🕒 June 23 RISK 1001 - 5000 🎯 Recruiter Website LinkedIn All Job Openings CRM Analyst driving analytical expertise in CRM at Risk inc, an international iGaming company. Supporting user retention and optimizing communication channels through data-driven insights. 🇵🇱 Poland – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

Team PlayerHigh Emotional IntelligenceCritical ThinkingProblem-SolvingSelf-Motivated