Senior UX Researcher

Keywords Studios

Senior UX Researcher at Helpshift championing user insights and driving product strategy through research initiatives. Collaborating with design, product, and engineering teams to enhance user experience.

Posted 7/13/2026full-timePune • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX Research methodologies, including both qualitative and quantitative approaches, to generate actionable insights that inform product strategy. Strong communication skills facilitate effective collaboration with cross-functional teams and stakeholders.

Highest-signal resume keywords

UX Research ExperienceQualitative And Quantitative Research MethodsData Analysis And SynthesisStakeholder CommunicationCollaboration In Cross-Functional Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Usability TestingInterviewsSurveysField StudiesCard SortingCompetitive AnalysisResearch MethodologiesData AnalysisInsight GenerationDesign System Integration

Soft Skills

Excellent Communication SkillsMentorshipUser Advocacy

Tools & Technologies

User Testing PlatformsSurvey ToolsAnalytics DashboardsPresentation Software

Industry Keywords

SaaSEnterprise SoftwareCustomer SupportConversational AIDesign ThinkingAgile DevelopmentHuman-Computer InteractionCognitive SciencePsychologyInformation Science

About the role

Key responsibilities & impact

Design & Execute Research: Plan, design, and conduct a wide range of user research activities including usability testing, interviews, surveys, field studies, card sorting, and competitive analysis.
Generate Insights: Synthesize qualitative and quantitative data from various sources to identify key user pain points, unmet needs, behavioral patterns, and mental models.
Inform Product Strategy: Translate complex research findings into clear, compelling, and actionable insights and recommendations for product managers, designers, and engineers.
Collaborate & Influence: Partner closely with product management, UX/UI designers, content strategists, and engineering teams to integrate research throughout the product lifecycle.
Stakeholder Communication: Present research findings, methodologies, and strategic implications to stakeholders and leadership, effectively communicating the 'why' behind user behaviors.
Build Research Practice: Contribute to the development and standardization of research processes, tools, and best practices within the design team.
Drive User Empathy: Act as an advocate for the user, fostering a user-centered culture across the organization.
Mentorship: Potentially mentor junior researchers or designers on research methodologies.

Requirements

What you’ll need

Experience: 5–8 years of professional experience specifically in UX Research roles, preferably in a fast-paced product-led environment.
Portfolio: A strong portfolio demonstrating a range of research methodologies, clear articulation of insights, and demonstrable impact on product design.
Methodological Expertise: Deep understanding and hands-on experience with both qualitative and quantitative research methods, and the ability to choose appropriate methods for different research questions.
Analytical Skills: Proven ability to analyze complex data sets, identify patterns, and draw insightful conclusions.
Communication: Excellent verbal, written, and visual communication skills, with a proven ability to distill complex information into engaging narratives for diverse audiences.
Tools: Proficiency with research tools (e.g., user testing platforms, survey tools, analytics dashboards) and presentation software.
Collaboration: Demonstrated ability to work effectively in cross-functional teams.
Candidates based out of Pune
**Preferred Qualifications:**
Experience with SaaS/Enterprise software products, especially in customer support or conversational AI.
Familiarity with design thinking principles and agile development methodologies.
Experience integrating research insights into a broader Design System context.
Degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Sociology, Anthropology, Information Science, or a related field.

Benefits

Comp & perks

Hybrid setup
Worker's insurance
Paid Time Offs
Other employee benefits to be discussed by our Talent Acquisition team in India.