Keywords Studios

Video Editor

• Manage creative files and assist in producing low-lift social media assets, including simple video clips, and reformatting content for different social media sizes.
• Collaborate closely with Art Directors, Project Managers, Video Editors, Motion Designers, and Graphic Designers to support the creative process.
• Oversee the asset management process from initial intake to final client delivery, ensuring smooth workflow and organization throughout the project.

Bilingual Assistant Video Editor

Project Manager

• Manage localization projects, depending on workload and team’s needs, involving:
• Text localization
• Audio localization
• Localization QA/testing
• Define project scope, schedules, workflows, risks, and resource requirements.
• Estimate and plan projects from start to finish, with schedules, and built-in contingencies.
• Work with the Lead PM, Senior Production Managers and global team to ensure that the project’s specific workflows and technical processes are well documented and regularly updated.
• Lead project planning process and “kick-off” meetings and ongoing project-related meetings, as needed.
• Coordinate multilingual production pipelines across internal teams and external vendors.
• Work closely with Engage Team, the Lead PM, and the client directly to understand the scope and requirements of each project.
• Advise clients on best practices and agree on project processes and timelines.
• Monitor and coordinate project processes (pre-and post-production plan, postmortems, resources, QA plan, risk mitigation plans, CAPAs etc.) and collaborate with the teams in charge of those different areas of expertise.
• Align with Global Resource Management Team on the projects’ resourcing in order to ensure that projects are resourced, perform according to the project instructions, client expectations, the company's procedures and within target’s project margins.
• Oversee the project schedule, making sure that all parties deliver according to project schedule and company’s standards.
• Continuously manage and adapt the work plan and resources required in consultation and agreement with the client and the rest of global team.
• Work with the company's stakeholders to determine workflow and best processes to maximize productivity and minimize costs.
• Follow the development of the project daily through a quick and efficient communication with the client, receiving and following up on issues, changes in specifications, deadlines, or any other kind of related matters to the project.
• Liaise with external vendors and internal resources involved in own projects, keeping a relationship tending to go beyond a simple supplier-customer relation with the aim of getting vendor's members involved and an important part of the whole creative localization process.
• Keep a constant and open dialogue with the other PMs across accounts, building good working relationships with all the global team members.
• Make independent decisions on work methods to be used on projects, while liaising with the global teams and Lead PM, Senior Production Managers and following established standards and procedures defined by the company and the clients.
• Communicate regularly and professionally with clients, liaising with them to understand their goals and expectations and anticipating/addressing client needs and concerns to prevent issues.
• Escalate and investigate with the Lead PM, Senior Production Managers and corresponding stakeholders any complaints or potential risks to the performance of a project according to KWS standards.
• Escalate risks, blockers, and client concerns appropriately.
• Proactively contribute to process and tool improvement initiatives at all levels (internal or client-facing, local or international).

Localization Project Manager

Platform Engineer

• Design and develop product features that are delivered to 820M monthly active users and can scale to 100K+ RPS.
• Take complete ownership of business driven data management in our primary live database YugabyteDB.
• Identify the gaps and optimize database usage across the product.
• Work with Infrastructure teams to maintain the database clusters (primarily YugabyteDB).
• Stabilize and scale the database infrastructure across the organisation.
• Occasionally lead cross-team projects and collaborate with developers, QAs, and other departments.
• Review others’ code and design.
• Ensure best practices for software development are followed by the team.
• Contribute to hiring and onboarding processes.
• Keep calm and learn every day.

Platform Engineer – III, DB Specialist, YugabyteDB

Controller

• Prepare and deliver monthly management accounts and associated analysis for a studio.
• Balance sheet reconciliations and SarbOx compliance
• Cash flow management.
• Intercompany recharges and reconciliations.
• Preparation of budgeting and forecasting.
• VAT returns.
• Revenue recognition.
• Preparation of statutory accounts and dealing with auditors.
• Acting as a business partner to senior stakeholders to provide performance and commercial analysis.
• Liaising with Shared Services Centre responsible for accounts payable, receivable, and credit control
• Coordinate the preparation of the monthly Management Accounts in NetSuite for the Division.
• Work closely with Studio Heads and UK Finance Business Partner for the Division to prepare monthly Forecast in Tagetik.
• Work closely with UK Finance Business Partner to submit pipeline data for the Division.
• Oversee Budget preparation for all studios in the Division working closely with UK Finance Business Partner.
• Review Balance Sheets for all studios within the Division.
• Review Cash Flows for all studios within the Division.
• Liaise with Audit lead for all audit queries within the Division
• Involvement with all Tax issues within the Division (incl. Corporation Tax, R&D and VGEC as appropriate)
• Oversee Intercompany reconciliations and issues
• Coordinate all Group reporting requests for the Division.
• Authorise Urgent Payment Requests for the Division with SSC
• Authorise Credit Notes for the Division with SSC
• Coordinate holiday and sickness cover within the Division.
• Oversee Floquast implementation within the UK Finance team
• Oversee Workday PSA within the UK Finance team
• Oversee the move to Workday Financials (from NetSuite) within the Team

Lead Financial Controller – Create and Engage Divisions

• Prepare and deliver monthly management accounts and associated analysis for a studio.
• Balance sheet Reconciliations and SarbOx compliance.
• Cash flow management.
• Intercompany recharges and reconciliations.
• Preparation of budgeting and forecasting.
• VAT returns.
• Revenue recognition.
• Preparation of statutory accounts and dealing with auditors.
• Acting as a business partner to senior stakeholders to provide performance and commercial analysis.
• Liaising with Shared Services Centre responsible for accounts payable, receivable, and credit control.

Financial Controller

Human Resources

• Assist in day-to-day HR administrative tasks and documentation
• Help maintain employee records and HR databases with accuracy and confidentiality
• Assist in gathering data and creating reports for various internal and external activities.
• Assist in employee engagement initiatives, events, and programs
• Support the preparation of reports, trackers, presentations, and internal communications materials
• Assist in organizing training sessions and HR-related activities
• Respond to basic employee inquiries and provide administrative support as needed
• Perform other HR-related duties as assigned.

HR Intern

QA Engineer

• As a GBTN Community Tester, you will be invited to participate in paid, "on-call" test sessions.
• Participating in scheduled game tests using your own personal hardware (PC, console, mobile device, VR headset, etc.) and internet connection from the comfort of your home.
• Stress-testing multiplayer servers and online features.
• Evaluating games for user experience (UX), gameplay feel, and balance.
• Identifying and clearly reporting bugs, glitches, and other technical issues.
• Providing detailed, constructive feedback through surveys and written reports.

Community Game Tester, On-Call

Operations

• Ensure the success of projects by leading and motivating teams.
• Act as a bridge between Keywords Studios and clients.
• Create schedules and manage tasks based on client requirements.
• Proactively address project issues to maintain efficiency.
• Conduct regular quality control checks and coaching opportunities.
• Develop training materials and assist in identifying areas for improvement.

Player Engagement – Operations Team Lead, Gaming, Non-voice

Events

• Support day-to-day operational activities and event execution for the team
• Blend administrative coordination with physical event execution
• Ensure smooth daily operations and event success

Sales Operations and Events Coordinator – Temporary, 6 Month

• Can operate in a fast-turnaround environment across editing tasks such as ingestion, categorisation, clipping and social edits
• Comfortable working with Creatives and other creative resources to craft compelling narratives and storytelling
• Creates sound beds and can do basic sound mixes for edit projects when required
• Maintains a high bar of quality across all job duties
• Takes initiative on projects to deliver new and innovative solutions, staying up to date on software advancements and the latest motion graphics techniques.
• Actively adds to this growing skillset to support the entire video team with our current offerings and future ones. Learns new post-production related skills to support team needs and an expanding list of services
• Works with supervisor to look for continued post-production offerings and expand our editing skillsets

Customer Support

• Investigating and delivering prompt, quality responses to players' questions
• Providing valuable feedback to our developers
• Deliver excellent customer support to players
• Assist internal teams with project-related requests
• Play a crucial role in gathering and delivering player feedback
• Maintain accurate and detailed reports
• Ensure prompt escalation of issues
• Contribute to smoother support processes with personalized macros
• Manage your time effectively to meet players' needs
• Master the gameplay knowledge of our products to serve players better

Customer Support Agent, Chinese and English - Gaming

• Manage, set goals, and lead teams of specialists of varied sizes, both locally and remote.
• Proactively address project issues with teams and Project Manager to prevent disruptions.
• Uphold studio policy, process, and security standards as well as ensuring that project-related knowledge bases are up-to-date.
• Serve as an escalation point for client's customer issues.
• Train, coach shift leads, and conduct weekly one-on-one coaching sessions.
• Provide appropriate positive recognition and disciplinary warnings.
• Manage vacation requests, monitor attendance, and address lateness or absences.
• Monitor and manage ticket databases to ensure project KPIs and SLAs are met.
• Regularly review daily reports to identify and resolve anomalies.
• Create CRM/tool views for enhanced visibility and reporting.
• Good understanding of Player Support tools and processes, key support metrics, and how to apply them.
• Ability to read/interpret reports.
• Maintain awareness of project status and provide regular reports to Operations Manager.
• Conduct regular quality control checks, identifying coaching opportunities within project processes.
• Create CRM/tool views for enhanced visibility and reporting.
• Develop training materials and assist in identifying areas for training material enhancement.

Customer Support Team Lead – Chinese/English Proficient

Translator

• Combine the passion for games with your translation skills, a better gaming experience will be possible through your effort!
• We are calling for potential linguists to join our English into Japanese translators’ pool.
• Our range of projects include collaboration with various well-known gaming publishers, in and outside Japan. Projects length might vary and be flexible according to your availability.
• As this is a freelance position, the job can be done from your home, no matter where it is.
• Apply and find out more!
• ゲームへの情熱と翻訳スキルを活かして、よりよいゲーム体験をプレイヤーへお届けする。それが私たちゲーム翻訳者の使命であり、やりがいです。
• 現在、私たちと一緒にお仕事をして頂けるフリーランス（登録制）の英日翻訳者を募集しています。
• 社内で扱うプロジェクトは様々で、国内外の有名パブリッシャーからの依頼も多数あります。プロジェクトの規模や開発期間も様々なため、ご担当いただける翻訳の分量にあわせて柔軟な対応が可能です。
• フリーランスなので作業はすべて自宅からでOK。どこにお住まいの方でも大丈夫です。
• ※詳細などは応募後に改めてご案内いたします。
• By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice/

English to Japanese Translator – Basketball

Technical Writer

• The Technical Writer is responsible for ensuring that all policy and support-related content within PJT is clear, structured, and easy to understand for its intended audience.
• This role focuses on translating policy logic and operational workflows into well-structured, consistent, and user-friendly documentation for both agents and players.
• The Technical Writer works closely with PJT Leads and Experts to refine content quality, eliminate ambiguity, and ensure that documentation aligns with PJT standards and best practices.
• Review and refine policy-related content (FAQs, Hub articles, bot messages) to ensure clarity, readability, and consistency.
• Improve wording, tone, and structure to make complex information easy to understand.
• Identify and resolve ambiguous or potentially misleading phrasing.
• Define and maintain content structure standards across PJT documentation.
• Ensure consistency in formatting, terminology, and writing style.
• Support the creation of templates and guidelines for scalable content development.
• Act as a final reviewer for key PJT content before publication.
• Ensure that all content meets PJT standards of clarity, consistency, and usability.
• Support quality checks on newly implemented or updated materials.
• Adapt content to suit different audiences (e.g. agents vs players).
• Collaborate with PJT Leads, PJT Experts, ARO, QA, and other stakeholders to ensure content aligns with operational needs.
• Provide guidance and feedback to team members on writing quality and structure.
• Support continuous improvement of documentation based on feedback, QA insights, and agent experience.

System Administrator

• Ensure that all escalated incidents are handled within SLA’s.
• Act as expert support for Linux stack related incidents and support requests.
• Installation, configuration, and support of Linux environment.
• Manage problem resolution with third party vendors.
• Participate in Problem management processes.
• Support company Linux infrastructure on premise and in a Cloud.
• Provide operational administration and configuration support for highly available server landscapes.
• Deliver new services according to the business requirements.
• Participate in integration projects, ensuring that new existing studios are brought to the latest infrastructure standards.
• Identify opportunities for process improvement and efficiency enhancements.
• Create and maintain technical documentation on all system designs and configurations, troubleshooting procedures.